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La Tortuga Hotel & Spa

2,446 reviews
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Traveller (1394)
Room & Suite (406)
Pool & Beach (367)
Overview
  • Excellent65%
  • Very good26%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“swim up room”(142 reviews)
“beach club”(155 reviews)
“rooftop jacuzzi”(61 reviews)
Free Internet
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Room Service
3.5 Star Hotel
All hotel details
Rooms
6 Mar7 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,446)Write a Review
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All reviewsswim up roombeach clubrooftop jacuzzicomo comoincluded breakfast isattached restaurantboutique hotelcoco bongostandard roomsun deckhot tubjunior suitepool areashort walk to the beachour honeymoonevery morningfifth avenue
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1,211 - 1,215 of 1,779 reviews
Reviewed 16 January 2010

The location is nice but noisy. You cannot sleep, the music from the Clubs close to it is too loud. It is too expensive but the quality of services they provide. Moreover, the payment in Luxemburg is very suspicious. The personal is not very polite...More

2  Thank locaptas
Response from La Tortuga H, Guest Relations Manager at La Tortuga Hotel & SpaResponded 11 February 2017

Dear much valued Guest, We would like to thank you for taking time and writing about our boutique hotel. we also would like to thank you for bring these issues to our attention and we assure you we are working to reslove them. We at...More

Reviewed 13 January 2010

Our first time back. We bought a house on Lake Chapala in Mexico in '99.Can not believe how Playa has changed and yet kept it's charm. La Tortuga turned out to be a real jewel. The hotel is in the heart of everything, beach, shopping,etc....More

3  Thank bobinmx
Response from La Tortuga H, Guest Relations Manager at La Tortuga Hotel & SpaResponded 10 February 2017

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the...More

Reviewed 13 January 2010

Why choose a massive all-inclusive resort when you can experience exquisite surroundings and staff who know the meaning of service right in the heart of Playa? That's "La Tortuga". We felt we got to know Marco, Fidel, Esteban, Santiago, Jose, Berny, Jessica, Lisa and Anna...More

3  Thank Rylla
Response from La Tortuga H, Guest Relations Manager at La Tortuga Hotel & SpaResponded 10 February 2017

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the...More

Reviewed 11 January 2010

I stayed at this hotel recently and have to say that I loved everything about it. The location was great, right off of 5th ave, and near all the good nightlife spots. Staff is extremely pleasant and accommodating. Food at El Bistro is great, and...More

Thank goat521
Response from La Tortuga H, Guest Relations Manager at La Tortuga Hotel & SpaResponded 10 February 2017

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the...More

Reviewed 11 January 2010

This was my first time staying at La Tortuga and I will definitely stay again on my next trip to Playa. The hotel is located in a fantastic location, and has very close access to all the best restaurants, beaches, and nightlight, but manages to...More

1  Thank trini10
Response from La Tortuga H, Manager at La Tortuga Hotel & SpaResponded 28 April 2016

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Internet
Restaurant
Spa
Room Service
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Breakfast included
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Spa
Bar/Lounge
Hot Tub
Adult pool
Outdoor pool
Details
Price range
US$77 - US$231 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#35 Spa Hotel in Playa del Carmen
#38 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$77 - US$231 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#35 Spa Hotel in Playa del Carmen
#38 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
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Traveller (1394)
Room & Suite (406)
Pool & Beach (367)
Dining (117)
Amenities (15)
Family and Play Areas (9)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
Tom R
25 January 2018|
AnswerShow all 4 answers
Response from | Reviewed this property |
Not far at all! Only a few blocks. Also the walk there is nice because it's down the Main Street where there's lots to look at, lots of stores, and lots of places to eat.
2
Votes
islandgirl6161
11 January 2018|
AnswerShow all 2 answers
Response from La Tortuga H | Property representative |
Good morning, We guarantee wifi in common areas, but some rooms already have wifi.
0
Votes
chunkmb
2 January 2018|
AnswerShow all 2 answers
Response from LaTortugaG | Property representative |
Hello good morning, You can ask for them at reception, we have packetes with all the above in. Regards
1
Vote
Google Translation
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Room Tips
"The AC was too cold ! be careful with the low temp :)"
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"Standard Plus and above are the way to go. High floor has nice views of interior."
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"ROOM WITH A VIEW. Management upgraded us and opening doors to a sunshine morning among the trees was..."
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"The rooms which have their entrance facing 10th Avenida tend to be more noisy in the wee hours after the..."
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