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    La Tortuga Hotel & Spa

    10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
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    US$140
    US$112
    SAVE US$28
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    Traveller (1345)
    Room & Suite (365)
    Pool & Beach (362)
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    Overview
    • Excellent65%
    • Very good26%
    • Average6%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “swim up room” (137 reviews)
    “como como” (52 reviews)
    “beach clubs” (96 reviews)
    Free Internet
    Parking
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Concierge
    Spa
    Rooftop Terrace
    Private Balcony
    3.5 Star Hotel
    All hotel details
    Illusion Boutique Hotel by Xperience Hotels
    1,441 reviews
    #50 of 209 hotels in Playa del Carmen
     
    La Pasion Hotel Boutique by Bunik
    1,224 reviews
    #16 of 209 hotels in Playa del Carmen
     
    The Palm at Playa
    1,432 reviews
    #24 of 209 hotels in Playa del Carmen
     
    Hotel Casa Ticul
    843 reviews
    #80 of 209 hotels in Playa del Carmen
     
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    Rooms
    6 Aug7 Aug
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (2,354)
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    There are newer reviews for La Tortuga Hotel & Spa
    See the most recent reviews

    1,211 - 1,215 of 1,727 reviews

    Reviewed 15 September 2009

    We could not have asked for a better hotel/vacation. The absolute best hotel in Playa with the friendliest staff of any hotel we have ever stayed. They strive to make your stay the most easy, relaxing, enjoyable time. The rooms are clean and cool and...More

    3  Thank Hey_Honeymooners27
    Response from La Tortuga H, Guest Relations Manager at La Tortuga Hotel & SpaResponded 11 February 2017

    Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the...More

    Reviewed 13 September 2009

    I stayed at La Tortuga the last weekend in August for my birthday. Everyone knew it was my birthday, even the taxi driver wished me a "happy birthday". The staff was so wonderful and helpful. Hanging out by the pool in the afternoon and sipping...More

    3  Thank superp13
    Response from La Tortuga H, Guest Relations Manager at La Tortuga Hotel & SpaResponded 11 February 2017

    Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the...More

    Reviewed 12 September 2009

    My girlfriend and I went to La Tortuga from August 14th through 20th. They greeted us with drinks upon arrival. We had a swim up room and were staying there for my 31st birthday. As soon as we walked into our room their was HAPPY...More

    2  Thank stesps
    Response from LaTortugaG, Guest Relations Manager at La Tortuga Hotel & SpaResponded 12 February 2017

    Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the...More

    Reviewed 7 September 2009

    Since the moment we arrived the service was superior, an incredible staff to many to name them all. Anna- even remembered us from the e mail reservation and was very helpful in organizing our transportation, gave us great sugestions for day trips- Jessica, Rafael, Daniel,...More

    2  Thank curruca52
    Response from LaTortugaG, Guest Relations Manager at La Tortuga Hotel & SpaResponded 12 February 2017

    Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the...More

    Reviewed 20 August 2009

    We've spend our 2009 vacation at La Tortuga in Playa del Carmen from 28th July till 12th of August. From the moment we arrived it was perfect. We were welcomed very friendly with cocktails by Lisa. Our first impression of the Hotel was "a little...More

    3  Thank daan_9
    Response from LaTortugaG, Guest Relations Manager at La Tortuga Hotel & SpaResponded 12 February 2017

    Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the...More

    Illusion Boutique Hotel by Xperience Hotels
    1,441 reviews
    #50 of 209 hotels in Playa del Carmen
     
    La Pasion Hotel Boutique by Bunik
    1,224 reviews
    #16 of 209 hotels in Playa del Carmen
     
    The Palm at Playa
    1,432 reviews
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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Free Internet
    • Spa
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Breakfast included
    • Concierge
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Spa
    • Restaurant
    • Bar/Lounge
    • Hot Tub
    Details
    • Price range
    • US$79 - US$213 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #38 Spa Hotel in Playa del Carmen
    • #38 Romantic Hotel in Playa del Carmen
    • #67 Family Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 51
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity, TripOnline SA, Cheap Tickets, Hotwire and Cancelon so you can book your La Tortuga Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • La Tortuga Hotel And Spa ,
    • La Tortuga Hotel Playa Del Carmen ,
    • La Tortuga Playa Del Carmen ,
    • Hotel La Tortuga ,
    • La Tortuga Hotel & Spa Playa Del Carmen, Mexico - Riviera Maya
    Add Photo Photos
    Traveller (1345)
    Room & Suite (365)
    Pool & Beach (362)
    Dining (117)
    Hotel & Grounds (754)
    Bathroom (38)
    Family and Play Areas (9)
    Business Centre & Event Rooms (4)
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    Ask a question
    Questions & Answers
    Peter H
    17 July 2017|
    AnswerShow all 3 answers
    Response from La Tortuga H | Property representative |
    Good afternoon, No problem at all, The hotel is children free minimum 16 years old to stay in.
    1
    Vote
    smlls7675
    14 June 2017|
    Answer
    Response from fabi22 | Reviewed this property |
    I know the hotel does, but I made alternate plans with friends
    0
    Votes
    Eduardo R
    15 May 2017|
    AnswerShow all 2 answers
    Response from LaTortugaG | Property representative |
    Hello good morning, Thank you for contacting us, unfortunately we do not have a all inclusive option we are a boutique hotel and just breakfast is included in the price Kindest Regards
    0
    Votes
    Room Tips
    "I would choose a room on the upper floors"
    Read review
    "Upgrade to the junior suite if you would like to have your own private roof top and there's no street..."
    Read review
    "Upgrades are worth the extra cost."
    Read review
    "If you stay here, try to get a room as far away from the street as possible. The rooms closest to the street..."
    Read review
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