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02/07/2017 03/07/2017
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    La Tortuga Hotel & Spa

    10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
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    Best prices for your stay
    02/07/2017 03/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$145
          US$112
          Great Deal
          US$145
          US$145
          Traveller (1333)
          Room & Suite (365)
          Pool & Beach (361)
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          Overview
          • Excellent65%
          • Very good26%
          • Average6%
          • Poor2%
          • Terrible1%
          Travellers talk about
          “swim up room” (136 reviews)
          “como como” (52 reviews)
          “beach clubs” (96 reviews)
          Free Internet
          Parking
          Breakfast included
          Air Conditioning
          Pool
          Non-Smoking Hotel
          Restaurant
          Room Service
          Suites
          Poolside Bar
          Concierge
          Spa
          Rooftop Terrace
          Private Balcony
          3.5 Star Hotel
          All hotel details
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          Illusion Boutique Hotel by Xperience Hotels
          1,415 reviews
          #44 of 209 hotels in Playa del Carmen
           
          La Pasion Hotel Boutique by Bunik
          1,209 reviews
          #17 of 209 hotels in Playa del Carmen
           
          The Palm at Playa
          1,400 reviews
          #24 of 209 hotels in Playa del Carmen
           
          Aventura Mexicana
          1,725 reviews
          #22 of 209 hotels in Playa del Carmen
           
          Rooms
          2 Jul3 Jul
          |
          1 room, 2 adults, 0 children
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          Standard Room

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          Write a Review
          Reviews (2,343)
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          There are newer reviews for La Tortuga Hotel & Spa See the most recent reviews

          1,241 - 1,245 of 2,343 reviews

          Reviewed 13 June 2009

          We have only just got back from our trip to Playa Del Carmen and stayed at La Tortuga for 3 nights and playa palms for 7 nights. I have to say that I was disappointed with our stay at La Tortuga after reading the reviews....More

          1  Thank living4holidays
          Response from LaTortugaG, Guest Relations Manager at La Tortuga Hotel & SpaResponded 14 February 2017

          Dear Guest, Thank you for taking the time to review La Tortuga Hotel & Spa . We truly value the opinions of our customers and we apologize that we did not meet your expectations, and once again I apologise for that, we are working to...More

          Reviewed 2 June 2009

          It's interesting to see a bad review of La Tortuga during the same week that we were there. We too had a junior suite with rooftop whirlpool. We LOVED our room. Beautiful balcony overlooking the pool. This hotel is tops on service (Alfonso is great!)...More

          2  Thank MyOwnBobblehead
          Response from LaTortugaG, Guest Relations Manager at La Tortuga Hotel & SpaResponded 12 February 2017

          Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the...More

          Reviewed 1 June 2009

          My husband and I spent our 15th wedding anniversary at La Tortuga. We had a wonderful time. From the time we were greeted by Alfonso with 2 fruitful delicious drinks, I knew it was an anniversary I would never forget! Our room(219) was overlooking the...More

          2  Thank bgcapp
          Response from LaTortugaG, Guest Relations Manager at La Tortuga Hotel & SpaResponded 12 February 2017

          Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the...More

          Reviewed 30 May 2009

          We just returned from a short vacation in Playa Del Carmen where we stayed at the La Tortuga Hotel. Overall, the experience was a little disappointing. Specifically, I would not pay the extra $ for a junior suite if I had to do it over...More

          4  Thank itsnevr2l8
          Response from LaTortugaG, Guest Relations Manager at La Tortuga Hotel & SpaResponded 14 February 2017

          Dear guest, Thank you for taking the time to review La Tortuga Hotel & Spa . We truly value the opinions of our customers and we apologize that we did not meet your expectations. I am sorry your didnt like the Junior Suite and the...More

          Reviewed 26 May 2009

          We stayed in Playa the week they lifted travel advisories (swine flu). -although that was a coincidence, we had already decided to go anyway. For weeks we debated whether to cancel our trip or not. I contacted Lisa and Anna several times, and was assured...More

          2  Thank danielle042
          Response from LaTortugaG, Guest Relations Manager at La Tortuga Hotel & SpaResponded 12 February 2017

          Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the...More

          Illusion Boutique Hotel by Xperience Hotels
          1,415 reviews
          #44 of 209 hotels in Playa del Carmen
           
          La Pasion Hotel Boutique by Bunik
          1,209 reviews
          #17 of 209 hotels in Playa del Carmen
           
          The Palm at Playa
          1,400 reviews
          #24 of 209 hotels in Playa del Carmen
           
          Aventura Mexicana
          1,725 reviews
          #22 of 209 hotels in Playa del Carmen
           
          About
          Awards & Recognition
          Certificate of Excellence
          Amenities
          • Top amenities
          • Pool
          • Spa
          • Room Service
          • Restaurant
          • Bar/Lounge
          • Breakfast included
          • Free Internet
          • Hotel Amenities
          • Room Service
          • Breakfast included
          • Concierge
          • Multilingual Staff
          • Room amenities
          • Air Conditioning
          • Minibar
          • Things to do
          • Pool
          • Spa
          • Restaurant
          • Bar/Lounge
          • Hot Tub
          Details
          • Price range
          • US$67 - US$193 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #37 Spa Hotel in Playa del Carmen
          • #38 Romantic Hotel in Playa del Carmen
          • #67 Family Hotel in Playa del Carmen
          • Room types
          • Suites ,
          • Non-Smoking Rooms
          • Number of rooms
          • 51
          • Reservation Options
          • TripAdvisor is proud to partner with Booking.com, Hotwire, Hotels.com, Priceline, Expedia and Travelocity so you can book your La Tortuga Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Mexico >
          • Yucatan Peninsula >
          • Quintana Roo >
          • Riviera Maya >
          • Playa del Carmen
          • Also Known As
          • La Tortuga Hotel And Spa ,
          • La Tortuga Hotel Playa Del Carmen ,
          • La Tortuga Playa Del Carmen ,
          • Hotel La Tortuga ,
          • La Tortuga Hotel & Spa Playa Del Carmen, Mexico - Riviera Maya
          Add Photo Photos
          Traveller (1333)
          Room & Suite (365)
          Pool & Beach (361)
          Dining (117)
          Hotel & Grounds (743)
          Bathroom (38)
          Family and Play Areas (9)
          Business Centre & Event Rooms (4)
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          Questions & AnswersAsk a question
          smlls7675
          Does your hotel have airport transfers from Cancun? and if so, what are the fees?
          14 June 2017|
          Answer
          Response from fabi22 | Reviewed this property |
          I know the hotel does, but I made alternate plans with friends
          0
          Votes
          Eduardo R
          Do you have any all inclusive packages?
          15 May 2017|
          Answer Show all 2 answers
          Response from LaTortugaG | Property representative |
          Hello good morning, Thank you for contacting us, unfortunately we do not have a all inclusive option we are a boutique hotel and just breakfast is included in the price Kindest Regards
          0
          Votes
          Travelworld11234
          I am interested in renting one of the rooms with the hot tub/Jacuzzi. Do you have rooms with the hot tub/Jacuzzi available in the top floor? Also what is the difference between the suites with the hot tub/Jacuzzi and the sun bathing section? the pictures are a bit confusing, some pictures show the Jacuzzi in the room other show it outside in a small private balcony.
          19 April 2017|
          Answer
          Response from LaTortugaG | Property representative |
          Hello good morning, thank you for your preference and for considering La Tortuga Hotel & Spa as a possible destination for your upcoming holidyas. Regarding your concerns, our junior suites come with either jacuzzi on the... More
          -2
          Votes
          Room Tips
          "Upgrades are worth the extra cost."
          Read review
          "If you stay here, try to get a room as far away from the street as possible. The rooms closest to the street..."
          Read review
          "Do not take standard rooms"
          Read review
          "Junior Suites are cheap and very private and nice!"
          Read review
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