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La Tortuga Hotel & Spa

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Traveller (1457)
Room & Suite (412)
Pool & Beach (367)
Ratings and reviews
Certificate of Excellence
  • Excellent65%
  • Very good26%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“swim up room”(144 reviews)
“rooftop jacuzzi”(62 reviews)
“como como”(54 reviews)
View all reviews
What's included
Free Internet
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Room Service
Suites
Poolside Bar
Concierge
Spa
Rooftop Terrace
Housekeeping
Private Balcony
3 Star Hotel
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a...
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Location and contact
10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
19.1 km to Cozumel Airport
347 restaurants are within a 0.5 km radius
7.3 km from Xcaret Park
View nearby attractions and restaurants
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,495)
There are newer reviews for La Tortuga Hotel & Spa
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1,796 results
Traveller rating
1,197
430
105
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1,197
430
105
39
25
Show reviews that mention
All reviewsswim up roomrooftop jacuzzicomo comoboutique hotelbeach clubincluded breakfast isattached restaurantcoco bongostandard roomsun deckpool areajunior suitehot tubshort walk to the beachevery morningour honeymoonfifth avenue
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1,751 - 1,755 of 1,796 reviews
Reviewed 22 March 2005

Our 8 day vacation in Playa, March 11 - 19 was wonderful. We decided on a small hotel for a change and stayed at the Hotel La Tortuga on Calle 14 and 10th Avenue. Loved it. Small and intimate, exceptionally clean with friendly staff, small...More

Thank velvetnsteel
Response from La Tortuga H, Guest Relations Manager at La Tortuga Hotel & SpaResponded 29 August 2016

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the...More

Reviewed 20 March 2005

We just got back from our honeymoon in Playa del Carmen. We booked a rooftop jacuzzi room, however there was a mix-up in our reservation, so we ended up staying in three different rooms during our 6 day stay! We initially got a balcony jacuzzi...More

6  Thank christy704568
Response from La Tortuga H, Manager at La Tortuga Hotel & SpaResponded 27 April 2016

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the...More

Reviewed 17 March 2005

My husband and I stayed here in September 2004. The hotel itself was very clean and comfortable. The decor is fun and modern; there is a lounge area with little areas to hang out and relax after a day at the beach. The pool is...More

4  Thank AmeliaLivermore
Response from La Tortuga H, Manager at La Tortuga Hotel & SpaResponded 27 April 2016

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the...More

A TripAdvisor Member
Michigan
12
Reviewed 8 March 2005

Wonderful hotel! The staff is excellent. Location is perfect. And it's very affordable. If you don't mind the short walk to the beach club, and don't want an all-inclusive, this is great. Right off the main drag, Avenida 5 and close to everything! Standard room...More

2  Thank A TripAdvisor Member
Response from La Tortuga H, Manager at La Tortuga Hotel & SpaResponded 27 April 2016

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the...More

Reviewed 4 February 2005

I really recommend anybody who wants to stay in Playa del Carmen to stay at this hotel. The rooms are large and nicely decorated and the hotel staff are very friendly. All round i really enjoyed my stay in La Tortuga and would definately stay...More

5  Thank Globetrekker365
Response from La Tortuga H, Guest Relations Manager at La Tortuga Hotel & SpaResponded 29 August 2016

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the...More

View more reviews
About
Description
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair ...More dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium. Less
Hotel class
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
,
Spa
Room types
Suites, Non-Smoking Rooms
Hotel Amenities
HOTEL FEATURES
Pool
Free Internet
Restaurant
Spa
Room Service
Bar/Lounge
Breakfast included
Adult pool
Air Conditioning
Breakfast Available
Concierge
Hot Tub
Minibar
Multilingual Staff
Outdoor pool
Beachfront
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
,
Spa
Room types
Suites, Non-Smoking Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
,
Spa
Room types
Suites, Non-Smoking Rooms
Hotel class
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
,
Spa
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (1457)
Room & Suite (412)
Pool & Beach (367)
Dining (117)
Amenities (15)
Family and Play Areas (9)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
sheila0131
26 May 2018|
Answer
Response from LaTortugaG | Property representative |
Hello good morning, We are not exactly wheelchiar accessibly although our swim up rooms are on the ground floor there is a few steps to get to them and unfortunarly we dont have ramps.. Regards
0
Votes
Google Translation
neuwirth16
10 May 2018|
Answer
Response from La Tortuga H | Property representative |
Good afternoon, Reservation is open 9 am to 5 pm. Reception is open 24 hour. Try to call the landline +529848731484 Thank you
0
Votes
Tom R
25 January 2018|
AnswerShow all 4 answers
Response from anabellebelle7 | Reviewed this property |
Not far at all! Only a few blocks. Also the walk there is nice because it's down the Main Street where there's lots to look at, lots of stores, and lots of places to eat.
2
Votes
Room Tips
"Loved our corner balcony with jacuzzi tub; we did not hear the Coco Bongo night noise at all really."