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Mahekal Beach Resort

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Mahekal Beach Resort
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2,208 Reviews from our TripAdvisor Community

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Showing 1,716: English reviews
Cooper City, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed yesterday NEW via mobile

Enrique the manager was really nice and accommodating on all our needs. The staff was great ! I would also like to express my gratitude and thanks to Angel , our waiter while we stayed at the resort . Our villas were beautiful and clean ,I will definitely be going back !

Helpful?
1 Thank Zachary R
Mexico City, Mexico
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
HOTEL’S FAVOURITE REVIEW
Reviewed 11 September 2016 via mobile

My sister is getting married at this gorgeous resort in a month. My husband and I had a chance to escape for a weekend without the the kids and said, "let's try it out and scope out the lay of the land". What a beautiful tucked away sanctuary!!! The rooms are beautiful and the staff is great! Wonderful location!! So... More 

Helpful?
2 Thank mpc80
About Hotel's Favourite Review
Miami, Florida
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 days ago NEW

The beauty of the natural surroundings, the top notch staff, the cleanliness of the rooms together with very comfortable beds, rain forest-like showers in the majority of the rooms, a smile on everyone's face, the wedding planner, my daughter's "butler" catering to her and her future husband's every whim, all 110 % (and I feel I am low on the... More 

Helpful?
1 Thank Judith J
Karen S, Manager at Mahekal Beach Resort, responded to this review

Dear Judith J- We are honored to have been selected as the location for your daughter's wedding and delighted to learn we exceeded your expectations by 110%! Thank you for the kind words about our Suite Butler service, delicious breakfast, thirsty and plentiful pool towels and the fantastic service. We hope you and your family return again soon to make... More 

Miami, Florida
Level Contributor
84 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 3 days ago NEW

I went with all my family to spend thanks giving weekend; I reserved this hotel because it had the best reviews in Playa del Carmen and boy they were not true at all, the service it is pretty bad, I had 2 rooms on the same category one was very good the other one too small for my three children... More 

Helpful?
1 Thank Andre G
Karen S, Manager at Mahekal Beach Resort, responded to this review

Dear Andre G- Thank you for providing detailed feedback about your stay at Mahekal Beach Resort. We welcome all feedback about our service, accommodations and staff. The management and ownership have read your review and will discuss the points you have mentioned with the service team. We hope you will give the Mahekal Beach Resort staff another opportunity to earn... More 

Houston, Texas
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 3 days ago NEW

This is really the nicest beach in the area. the sand is white the water is blue and best of all- it's quiet. i went down to then beach at 6 to watch the sky lighten, stayed all day to enjoy the sun, and returned at night for the moon. There are guards constantly present so it is very safe.... More 

Review collected in partnership with this hotel

Helpful?
1 Thank carolyn108_12
Karen S, Manager at Mahekal Beach Resort, responded to this review

Dear Carolyn 108_12 Thank you for visiting the Mahekal Beach Resort. We are happy you enjoyed your peaceful getaway with us and you loved the beach. We do have the longest stretch of beach in Playa del Carmen. We hope you will return soon for your next escape. Warm Regards, Karen S. Sales More 

Tempe
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW

The staff went above and beyond to take care of us, I've never experience any kind of hospitality on this high of level before, truly didn't know it could be this good. Mahekal sets the bar, I wish every resort was like this!

Helpful?
Thank Jake C
Karen S, Manager at Mahekal Beach Resort, responded to this review

Dear Jake C- Best Resort in all of Central America! Wow! Thank you for this high review. We sincerely appreciate the comments. We work very hard to provide top notch service to all our guests and they usually do go far beyond what is required to make each guest happy. We hope you will return soon; your hammock will be... More 

New York City, New York
1 review
Reviewed 4 days ago NEW

My wife and I chose Mahekal Beach Resort to celebrate our 10th Wedding Anniversary and had an AMAZING time. Even with such a special occasion, the resort exceeded our expectations at every turn. The location is wonderful, providing a sense of calm and seclusion but still only a couple of blocks walk from the main tourist drag of Playa del... More 

Review collected in partnership with this hotel

Helpful?
Thank Cole S
Karen S, Manager at Mahekal Beach Resort, responded to this review

Dear Cole S- Thank you for the 5 star review and for choosing Mahekal Beach Resort as the place to celebrate this important milestone in your life; your 10th Anniversary! We are pleased to learn Rogelio provided you all with exceptional care, service and made your stay extraordinary. We will let hime know about this review. As for the beach... More 

1 review
Reviewed 1 week ago

Brought the teenage kids with us this time. Found everything as clean and well maintained as the time before (8 years ago). Beach is beautiful, the grounds are gorgeous, and the food is fantastic. We really enjoy the service provided by the entire staff. There were two caballeros who really stood out to us in the dining areas. Thank you... More 

Helpful?
Thank Kimberly B
Karen S, Manager at Mahekal Beach Resort, responded to this review

Dear Kimberly B- Thank you for returning to Mahekal Beach Resort, this time with your teenagers. We are pleased you enjoyed the resort and the new changes since your last visit. Thank you for mentioning our staff, Rogelio and Angel by name. It's wonderful they made your vacation extra special. We hope you return again soon, please don't wait another... More 

Goreme, Turkey
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

Don't visit Mahekal Beach Resort for the beach; it is tiny and disappears with high tide. Don't visit Mahekal Beach Resort for the food; it is bland and inconsistent. Don't visit Mahekal Beach Resort for the pools; it is likely they will spray insecticide while you are there, cover the drinks it is too late for the skin and lungs.... More 

Helpful?
1 Thank budfurrow
Karen S, Manager at Mahekal Beach Resort, responded to this review

Dear Budfurrow- Thank you for your feedback about Mahekal Beach Resort. We typically have wonderful reviews about our food, our pools and our beach. But we understand that you did not have an enjoyable stay and for that we sincerely apologize. We could have done a better job to ensure you had a nice vacation. With regards to the width... More 

1 review
Reviewed 1 week ago

This was a fantastic beach resort. The beaches, pool bars, views from the room and breakfast were all amazing. We stayed in an ocean view room and woke up to the beautiful sunrise every morning. The beach is beautiful and low key relative some of the noisier hotels with clubs in the area. The infinity pool and bar was very... More 

Helpful?
Thank James N

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Meeting Rooms
Official Description (provided by the hotel)
The Mahekal Beach Resort is a legendary resort village located on 800 feet of white sand beach in the heart of vibrant Playa del Carmen. It has 198 thatched roof, palapa-style bungalows within steps of Fifth Avenue, the celebrated entertainment, shopping, and restaurant district of Playa del Carmen. The thousands of loyal repeat guests at Mahekal Beach Resort describe it as magical, memorable, and authentically Yucatecan. Our style is friendly and relaxed, a unique Caribbean experience where you can rock gently in a hammock on your private terrace and enjoy undoubtedly the best beach in Playa. Our guests love the fact that we have never compromised our truly unique ambiance and style. In keeping with that style, our rooms do not offer televisions. Instead, they feature original, brightly colored, Mexican tile bathrooms, private terraces with hammocks for siestas and star gazing, and locally-crafted Mexican wood furniture in an outdoor seating area where you can enjoy our magical sanctuary. The Resort offers meal plans that include breakfast daily and lunch or dinner. This choice gives our guests the opportunity to explore the many dining options in Playa del Carmen. ... more   less 

Additional Information about Mahekal Beach Resort

Address: Calle 38, Entre Avenida 5a y Zona Federal Maritima, Playa del Carmen 77710, Mexico (Formerly Shangri-La Caribe)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM934 - RM2,144 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mahekal Beach Resort 4*
Number of rooms: 196
Reservation Options:
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Also Known As:
Mahekal Beach Hotel Playa Del Carmen
Shangri La Caribe Hotel
Shangri La Caribe Playa Del Carmen
Mahekal Beach Resort Playa Del Carmen, Mexico - Riviera Maya
Hotel Style:
#17 Family Hotel in Playa del Carmen
#23 Spa Hotel in Playa del Carmen
#25 Luxury Hotel in Playa del Carmen
#25 On the Beach Hotel in Playa del Carmen
#30 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Mahekal Beach Resort staff and other travellers.
136 questions
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Questions? Get answers from Mahekal Beach Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a second story room with a high thatched roof, close to the sports bar, hammocks on the porch, no T.V. in the rooms (a nice touch.)”
 of 5 bubbles 421judithj, 29 Nov 2016 | Read review
“In the garden rooms the middle ones of the townhouses are very small ask for the ones that have no room on the side those are more roomier”
 of 5 bubbles AndreG154, 29 Nov 2016 | Read review
“Explain what you want and they will co-operate.”
 of 5 bubbles carolyn108_12, 29 Nov 2016 | Read review
“best service, hands down”
 of 5 bubbles 252jakec, 28 Nov 2016 | Read review
“Get a room on the top floor!”
 of 5 bubbles coles80, 28 Nov 2016 | Read review
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