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One Playa Del Carmen

TravelocityUS$51*
View Deal
GreenLeadersGold level
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$108*
US$51*
US$52*
US$108*
US$51*
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One Playa Del Carmen
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718 Reviews from our TripAdvisor Community

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Showing 94: English reviews
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Sao Paulo, SP
Reviewed 6 days ago NEWvia mobile

The staff was friendly and helpful. The breakfast was very good. Wifi free. Next to the Walmart and ADO bus station. Close to beach, Coco Bongo and 5th Avenue. The room was small bur comfortable. The room are not so big but comfortable.

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Thank AlleM14
Reviewed 2 weeks ago via mobile

Almost next to the bus terminal and just a short walk to all the fun of 5th Avenue and the beach. Its quiet and the staff were helpful. Breakfast was fine but not extraordinary. There are limited security boxes in reception.

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Helpful?
Thank Michele A
Monica M, Gerente at One Playa Del Carmen, responded to this review

Thank you very much for your kind comments and feedback. You, your comfort and satisfaction are very important for us to be improving our services. We hope very soon to have you back with us, it will be a real pleasure. kindly, Mónica Melgarejo General Manager

Vancouver, Canada
Reviewed 4 weeks ago

It was exactly what I needed. A simple, clean room, nice and quiet. Staff were very friendly. There are a good number of fantastic restaurants within a few blocks of it, and of course, a short walk to 5th avenue.

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Thank Ryan B
Monica M, Gerente at One Playa Del Carmen, responded to this review

I would like to thank you for taking the time to relate your comments pertaining your time you spent with us at One Playa del Carmen. It was great to learn that you enjoyed all aspects of your stay with us. Should your travels bring you back to our beautiful area in the future, we hope you will consider the...

London
Reviewed 12 April 2017

Whilst i appreciate this is a chain hotel in Mexico, it seems to have fallen in standard over time. In the past, having used the hotel quite frequently over the last few years, i relied upon it to be clean and uncluttered. Furthermore, i had always paid less to stay there but given it was high season this was not...

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Helpful?
Thank Englishman0123
Monica M, Gerente at One Playa Del Carmen, responded to this review

We regret that we were unable to meet and exceed your expectations, as we strive to provide each and every guest with an unforgettable experience that meets the highest standard of service. Please know that this is not of the norm, and we will use your comments as we continually evolve to best meet and exceed our guests' expectations. Yours...

Seoul, South Korea
Reviewed 27 March 2017

I am disappointed with too small room although is was supposed to be a superion room with two queen beds. I couldn't come in and go out through the door easily. I kept banging at corners of our beds when I struggled to go out of the room. The bathroom is also a little tiny. I was also angry with...

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Helpful?
Thank seungsookp
Monica M, Gerente at One Playa Del Carmen, responded to this review

Thank you for posting a review. We are disappointed that your stay at the Hotel was not favorable and apologize for any inconvenience you were put through at the Hotel. Please know that we take all our guest comments seriously in an effort to correct and improve our services for all future guest stays. We hope to have an opportunity...

Albuquerque, New Mexico
Reviewed 27 March 2017

We stayed at this Hotel, ONE . It was clean , the room was small, bathroom tiny. Good service, free parking . 6 blocks from the beach ! AC and lights work only by your door key card being put into a slot , to make it work. Good location, Seafood places right across the street was great ! they...

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Thank micha22
Monica M, Gerente at One Playa Del Carmen, responded to this review

I would like to thank you for taking the time to relate your comments pertaining your time you spent with us at One Playa del Carmen. we will use your comments as we continually evolve to best meet and exceed our guests' expectations. Should your travels bring you back to our beautiful area in the future, we hope you will...

Playa Del Carmen, France
Reviewed 17 March 2017

The hotel is well situated, near from all activities, shopping facilities, and playa. Only, one problem, it was kind of very noisy. Especially in the bedroom (like a motor noise), didn't know where it came from. But the rest was good. Good breakfast, good customer service. The parking lot was spacious and secure.

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Thank melodiec616
Monica M, Gerente at One Playa Del Carmen, responded to this review

I would like to thank you for taking the time to relate your comments pertaining your time you spent with us at One Playa del Carmen. Please know that we take all our guest comments seriously in an effort to correct and improve our services for all future guest stays. Should your travels bring you back to our beautiful area...

Sydney, Australia
Reviewed 15 March 2017

I stayed here with a group. The hotel was clean and basic. rooms were comfortable but furnished lightly. I was happy to stay the night but nothing above basic stood out. Staff seemed nice, location also decent. If its cheap its ok.

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Thank Jono B
Monica M, Gerente at One Playa Del Carmen, responded to this review

I would like to thank you for taking the time to let us know your comments regarding your recent visit to One Playa del Carmen. We are glad to know that you had a good experience at our hotel and our service did please you. Kindly, Mónica Melgarejo General Manager

London, United Kingdom
Reviewed 13 March 2017

This hotel was absolutely fine, it wasn't too expensive and it was very good value for money. The rooms were clean as was the bathroom, decent size. There is someone in reception 24/7 so you feel pretty safe. Breakfast was fine, in fact probably the best we had in Mexico. Location was good, right in front of the ADO station...

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Helpful?
Thank Lu_Chan2014
Monica M, Gerente at One Playa Del Carmen, responded to this review

I would like to thank you for taking the time to relate your comments pertaining your time you spent with us at One Playa del Carmen. It was great to learn that you enjoyed all aspects of your stay with us. I was delighted to learn from you that we succeeded. Should your travels bring you back to our beautiful...

Reviewed 7 March 2017

+ Good location, clean, friendly staff. - the room I had, has a view on the terrace. Which would not be a problem if the terrace guests would not have a direct view in the room too. As this has no curtain (only a blinder/jalousie which deprives you from the natural light). Also, the lockers/safe boxes are at the reception...

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Thank floriand394
Monica M, Gerente at One Playa Del Carmen, responded to this review

Thank you for posting a review about your stay at One Playa del Carmen. Please know that we take all our guest comments seriously in an effort to correct and improve our services for all future guest stays. We hope to have an opportunity to redeem ourselves should you travel back to the city. Yours in Hospitality, Mónica Melgarejo General...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Enjoy the Caribbean Sea and the Mayan Riviera with its stunning flora and beautiful beaches. Playa del Carmen, a popular tourist destination strategically located between Cancun and Tulum, is one of the most beautiful spots in the region. Choose to stay at One Playa del Carmen, an affordable hotel that guarantees a safe and comfortable stay. One Playa del Carmen is located within the Xop Inn Shopping Center on Calle 12 Norte (12th North Street), behind the ADO Alternate bus station, only a few streets away from Playa Mamitas and four blocks from la Quinta Avenida. A fabulous location that will let you easily discover the most beautiful spots in the city. The hotel is located on a street that connects to Playa del Carmen's most popular restaurants, bars, and night clubs. The ferry to Cozumel, an island that's a water-sport destination, is also located very close by. We remind you that the check-in time is from 3:00 PM. Check-out is at 1:00 PM. We suggest you use our express check-out service. ... more   less 

Additional Information about One Playa Del Carmen

Address: 25 Avenida Norte Mz 97 Lt 01 S/N, Entre Av. 12 Norte y 12 Bis Col. Centro | entre Av. 12 Norte y 12 Bis, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM228 - RM495 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — One Playa Del Carmen 2.5*
Number of rooms: 108
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Hotels.com, Hotwire, Priceline, Cheap Tickets, Cancelon, getaroom.com, Evoline ltd, HotelQuickly and TripOnline SA so you can book your One Playa Del Carmen reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
One Playa Del Carmen Mexico - Riviera Maya
Hotel Style:
#9 Best Value Hotel in Playa del Carmen
#22 Green Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from One Playa Del Carmen staff and other travellers.
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Questions? Get answers from One Playa Del Carmen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms are all the same...if you are not happy you can normally change easily”
Englishman0123, 11 Apr 2017 | Read review
“get a room that does not have west or south facing window , heat outside is harsh”
micha22, 26 Mar 2017 | Read review
“only two floors to this hotel, the second floor has a washer and dryer room and outside patio for smokers”
mdrake58, 19 Dec 2016 | Read review
“There are not good view rooms”
anaelyc, 15 Dec 2016 | Read review
“Rooms over the courtyard are the quietest.”
, 7 Dec 2016 | Read review
5 of 5
Travelocity
US$51* /night
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Prices are for 1 room, 2 adults
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