We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

One Playa Del Carmen

Show Prices
GreenLeadersGold level
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
One Playa Del Carmen
One Playa Del Carmen
Panoramas (12)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"]},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

687 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 88: English reviews
Start your review of One Playa Del Carmen
 Click to rate
Playa Del Carmen, France
Reviewed 1 week ago

The hotel is well situated, near from all activities, shopping facilities, and playa. Only, one problem, it was kind of very noisy. Especially in the bedroom (like a motor noise), didn't know where it came from. But the rest was good. Good breakfast, good customer service. The parking lot was spacious and secure.

 Report
Helpful?
Thank melodiec616
Monica M, Gerente at One Playa Del Carmen, responded to this review

I would like to thank you for taking the time to relate your comments pertaining your time you spent with us at One Playa del Carmen. Please know that we take all our guest comments seriously in an effort to correct and improve our services for all future guest stays. Should your travels bring you back to our beautiful area...

Sydney, Australia
Reviewed 1 week ago

I stayed here with a group. The hotel was clean and basic. rooms were comfortable but furnished lightly. I was happy to stay the night but nothing above basic stood out. Staff seemed nice, location also decent. If its cheap its ok.

 Report
Helpful?
Thank Jono B
Monica M, Gerente at One Playa Del Carmen, responded to this review

I would like to thank you for taking the time to let us know your comments regarding your recent visit to One Playa del Carmen. We are glad to know that you had a good experience at our hotel and our service did please you. Kindly, Mónica Melgarejo General Manager

London, United Kingdom
Reviewed 1 week ago

This hotel was absolutely fine, it wasn't too expensive and it was very good value for money. The rooms were clean as was the bathroom, decent size. There is someone in reception 24/7 so you feel pretty safe. Breakfast was fine, in fact probably the best we had in Mexico. Location was good, right in front of the ADO station...

 Report
Helpful?
Thank Lu_Chan2014
Monica M, Gerente at One Playa Del Carmen, responded to this review

I would like to thank you for taking the time to relate your comments pertaining your time you spent with us at One Playa del Carmen. It was great to learn that you enjoyed all aspects of your stay with us. I was delighted to learn from you that we succeeded. Should your travels bring you back to our beautiful...

Reviewed 2 weeks ago

+ Good location, clean, friendly staff. - the room I had, has a view on the terrace. Which would not be a problem if the terrace guests would not have a direct view in the room too. As this has no curtain (only a blinder/jalousie which deprives you from the natural light). Also, the lockers/safe boxes are at the reception...

 Report
Helpful?
Thank floriand394
Monica M, Gerente at One Playa Del Carmen, responded to this review

Thank you for posting a review about your stay at One Playa del Carmen. Please know that we take all our guest comments seriously in an effort to correct and improve our services for all future guest stays. We hope to have an opportunity to redeem ourselves should you travel back to the city. Yours in Hospitality, Mónica Melgarejo General...

Agassiz, Canada
Reviewed 12 February 2017

This hotel is in a good location across from the ADO bus station and close to Walmart and Mega food store. It is a very clean hotel. Front desk staff are very helpful and friendly. Breakfast is ok. You could help yourself to coffee and hot water anytime. No safe or mini fridge in room. Air Conditioner is cold and...

 Report
Helpful?
Thank 791ruthg
Monica M, Gerente at One Playa Del Carmen, responded to this review

Thank you for posting a review about us. Please know that we take all our guest comments seriously in an effort to correct and improve our services for all future guest stays. We hope to have an opportunity to redeem ourselves should you travel back to the city. Yours in Hospitality, Mónica Melgarejo General Manager

Reviewed 14 January 2017 via mobile

The great part of this hotel is that it is more affordable than the rest but only about 2-3 short blocks from the main strip. Its clean and modern with free Wi-Fi. Don't expect but it is more than perfect for getting a good nights rest and heading out for sightseeing the next day!

 Report
Helpful?
Thank Jean Marc L
Monica M, Gerente at One Playa Del Carmen, responded to this review

I would like to thank you for taking the time to relate your comments pertaining your time you spent with us at One Playa del Carmen. It was great to learn that you enjoyed all aspects of your stay with us. Should your travels bring you back to our beautiful area in the future, we hope you will consider the...

Londra, Regno Unito
Reviewed 12 January 2017 via mobile

Stayed here for three nights over the new year during our sojourn in Mexico. The hotel is a few steps from the bus station (be warned there are two in Playa del Carmen, we didn't know and ended up walking for 10mins with heavy luggage!) and has a modern appearance. We were given a room suitable for disabled guests on...

 Report
Helpful?
Thank ejlynch85
Monica M, Gerente at One Playa Del Carmen, responded to this review

I would like to thank you for taking the time to relate your comments pertaining your time you spent with us at One Playa del Carmen. It was great to learn that you enjoyed all aspects of your stay with us. Should your travels bring you back to our beautiful area in the future, we hope you will consider the...

Chicago, Illinois
Reviewed 8 January 2017

My friends and I stayed in a double bed room January 2017. The room was clean and modern. Hotel provided an amazing free breakfast of eggs, beans, yogurt, tortillas, fruit, bagels, etc. Super cute cafe directly next to the hotel with lattes and pastries. Walmart is a block away and has everything you need; sunscreen, toothpaste, fresh fruits and snacks,...

 Report
Helpful?
Thank ktgktg913
Monica M, Gerente at One Playa Del Carmen, responded to this review

I would like to thank you for taking the time to relate your comments pertaining your time you spent with us at One Playa del Carmen. It was great to learn that you enjoyed all aspects of your stay with us. Should your travels bring you back to our beautiful area in the future, we hope you will consider the...

Reviewed 3 January 2017

The room was very simple, and fairly clean. I might have thought it was a good deal, however the air conditioning didn't work and took two days to fix, the water came out of the tap BROWN for an afternoon, and they were drilling into the corridor walls while I was trying to sleep on two occasions. Very unhappy with...

 Report
Helpful?
Thank Simon S
Monica M, Gerente at One Playa Del Carmen, responded to this review

Thank you for posting a review. We are disappointed that your stay at the Hotel was not favorable and apologize for any inconvenience you were put through at the Hotel. Please know that we take all our guest comments seriously in an effort to correct and improve our services for all future guest stays. We hope to have an opportunity...

Reviewed 30 December 2016

i went to the one for my christmas vacation but it was nightmare of christmas. US$2400 was stolen when i back to hotel after tour. i put my money $2400 in a small bag and put the small bag in my travel bag which was locked. I told to hotel front for help but the first thing they did was...

 Report
Helpful?
Thank 은혜한2016
Monica M, Gerente at One Playa Del Carmen, responded to this review

Dear Guest, We are disappointed that your stay at the Hotel was not favorable and apologize for any inconvenience you were put through at the Hotel. Please know that we take all our guest comments seriously in an effort to correct and improve our services for all future guest stays. We hope to have an opportunity to redeem ourselves should...

322 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (102)
Viewed
Hotel & Grounds (31)
Viewed
Room/Suite (7)
Viewed
Dining (11)
Viewed
Family/Play Areas (1)
Viewed
Bathroom (6)
Viewed
Pool/Beach Area (1)
Viewed
Other (45)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (180)
Viewed
Amenities (38)
Viewed
Dining (16)
Viewed
Standard Double Room (31)
Viewed
Standard Queen Room (26)
Viewed
Standard Triple Room (32)
Viewed
The Hotel (37)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (40)
Viewed
Room/Suite (10)
Viewed
Hotel & Grounds (16)
Viewed
Business Centre/Function Rooms (2)
Viewed
Bathroom (2)
Viewed
Dining (8)
Viewed
Other (2)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Playa del Carmen hotels
0.6 km away
Barrio Latino Hotel
Barrio Latino Hotel
#67 of 212 in Playa del Carmen
643 reviews
1.3 km away
Sunrise 42 Suites Hotel
Sunrise 42 Suites Hotel
#56 of 212 in Playa del Carmen
260 reviews
0.3 km away
Hotel Las Golondrinas
Hotel Las Golondrinas
#98 of 212 in Playa del Carmen
435 reviews
Show Prices
Show Prices
Show Prices
0.5 km away
Hotel Plaza Playa
Hotel Plaza Playa
#64 of 212 in Playa del Carmen
458 reviews
1.5 km away
Wyndham Garden Playa Del Carmen
Wyndham Garden Playa Del Carmen
#120 of 212 in Playa del Carmen
454 reviews
0.4 km away
HM Playa del Carmen
HM Playa del Carmen
#37 of 212 in Playa del Carmen
430 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Breakfast included
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning
Official Description (provided by the hotel)
Enjoy the Caribbean Sea and the Mayan Riviera with its stunning flora and beautiful beaches. Playa del Carmen, a popular tourist destination strategically located between Cancun and Tulum, is one of the most beautiful spots in the region. Choose to stay at One Playa del Carmen, an affordable hotel that guarantees a safe and comfortable stay. One Playa del Carmen is located within the Xop Inn Shopping Center on Calle 12 Norte (12th North Street), behind the ADO Alternate bus station, only a few streets away from Playa Mamitas and four blocks from la Quinta Avenida. A fabulous location that will let you easily discover the most beautiful spots in the city. The hotel is located on a street that connects to Playa del Carmen's most popular restaurants, bars, and night clubs. The ferry to Cozumel, an island that's a water-sport destination, is also located very close by. We remind you that the check-in time is from 3:00 PM. Check-out is at 1:00 PM. We suggest you use our express check-out service. ... more   less 

Additional Information about One Playa Del Carmen

Address: 25 Avenida Norte Mz 97 Lt 01 S/N, Entre Av. 12 Norte y 12 Bis Col. Centro | entre Av. 12 Norte y 12 Bis, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM288 - RM532 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — One Playa Del Carmen 2.5*
Number of rooms: 108
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity and Priceline so you can book your One Playa Del Carmen reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
One Playa Del Carmen Mexico - Riviera Maya
Hotel Style:
#19 Best Value Hotel in Playa del Carmen
#20 Green Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from One Playa Del Carmen staff and other travellers.
7 questions
Ask a question

See all questions (7)

Questions? Get answers from One Playa Del Carmen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“only two floors to this hotel, the second floor has a washer and dryer room and outside patio for smokers”
 of 5 bubbles mdrake58, 19 Dec 2016 | Read review
“There are not good view rooms”
 of 5 bubbles anaelyc, 15 Dec 2016 | Read review
“Rooms over the courtyard are the quietest.”
 of 5 bubbles , 7 Dec 2016 | Read review
“Quiet, Convenient”
 of 5 bubbles 193paigek, 21 Nov 2016 | Read review
“Clean and comfortable.”
 of 5 bubbles stephaniemJ2849HJ, 31 Mar 2016 | Read review
5 of 5