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Viva Wyndham Maya

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6,361 Reviews from our TripAdvisor Community

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Showing 2,565: English reviews
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Reviewed yesterday NEWvia mobile

When we arrived, we waited almost 30 minutes in line to get checked in. There were only two people working the front desk at prime time. We then went to our rooms and they were very clean, which was great to see. After 12 hours of travelling, we were quite exhausted and decided to go to bed early. Our room's...

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Helpful?
Thank Taylor S
Minneapolis, Minnesota
Reviewed 2 days ago NEW

This is our 2nd year in a row staying at the Viva Maya. We also stayed there 2 years back in the early 2000s. Upon arrival, we were slightly disappointed that we did not receive a welcome drink. And we had to wait until 3:00 for our room (that is their policy, so no big deal) The beach is wonderful,...

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Thank Jeff B
Karlskoga, Sweden
Reviewed 2 days ago NEW

The service at this hotel is incredible, Beatrix at the reception is outstanding, she is one of a kind. And Noé who works at the buffet restaurant is a sunshine...even if it rains :-) We had a room at the second floor, everything was great. Had some problem with the ac, but it was fixed very quick. Just loved the...

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4Thank isabellaottosson
Prairie Village, KS
Reviewed 4 days ago NEW

This is our second time visiting Viva Wyndham Maya - first as a couple about 10 years ago, and now with our three children. We loved everything about the resort: Friendly staff, great nightly entertainment, lovely beach area, and many activities (kayaking, paddle boarding, scuba diving, and jet skiing). The resort has many restaurants to choose from that you can...

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3Thank Angie C
Moose Jaw, Canada
Reviewed 6 days ago NEWvia mobile

We've come to viva Wyndham the past 2 years and each experience has been awesome. I've never travelled outside of Canada until last year and the experience was fantastic and now we are here again! The staff is amazing. The rooms are always clean and the food is awesome. I would just like to thank the staff for their amazing...

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2Thank natashabernier
feedbackma, Director General at Viva Wyndham Maya, responded to this review

Dear guest, Thank you very much for taking the time to write such an outstanding and excellent review about the Viva Wyndham Maya on TripAdvisor. We are so glad to hear that you thoroughly enjoyed your stay with us and that the Viva Wyndham Maya contributed in making your vacation abroad an unforgettable experience! Your comments about our staff and...

Reviewed 1 week ago

We just got back from Mexico last week and chose Viva Wyndham Maya for our first trip to Mexico. We stayed there from March 4th to 11th. I went with my friend and was a girl's trip and we ended up having a great time. The level of service in this resort is top notch. The staff works relentlessly around...

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Helpful?
2Thank Jayeeta R
feedbackma, Director General at Viva Wyndham Maya, responded to this review

Dear guest, Thank you for your kind review of our Resort, its facilities and services. We are very glad to read that everything corresponded to your expectations and that we were even able to exceed them when it comes to customer orientation and service, which is in fact the greatest compliment a Resort can get. Thank you so much for...

Dayton, Ohio
Reviewed 1 week ago

We stayed here from March 5 though March 11. I have gone back and forth about what rating I would give this resort. There were a lot of things that I really loved, but there were some deal breakers as well. So I think it is important that while you look into resorts, you need to think about what kind...

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2Thank Megan M
feedbackma, Director General at Viva Wyndham Maya, responded to this review

Dear Guest, We would like to thank you for visiting our Resort during your recent All-Inclusive vacation to the Riviera Maya. We appreciate your detailed description of your experiences. We are really happy to hear that you enjoyed the beautiful beach front location, the wonderfull a la carte dining experiences and the vast selection of drinks offered at the different...

Cincinnati
Reviewed 1 week ago

This was our 17th visit to Mexico staying all 17 times in the Riviera Maya area. We have been to many all inclusives in many price ranges from Secrets, Dreams, Now resorts, Sandos, Riu's, Princess Resorts, Iberostars, etc. We are not travel snobs but do expect to get what we pay for. Unfortunately, in the case of the Viva Wyndham...

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2Thank Beechluver
feedbackma, Director General at Viva Wyndham Maya, responded to this review

Dear guest, First of all we would like to thank you for choosing our Resort for your recent vacation to Mexico. The opinions of our guests are of the utmost importance to us and our main source of information to improve our facilities and service. We truly regret not having been able to fulfill your expectations and we would like...

Rotterdam, The Netherlands
Reviewed 1 week ago

My cousin had her wedding at the Viva Wyndham Maya beach two weeks ago, and it was gorgeous! The white sand, blue water, ocean breeze.... Couldn't have been any better. (see photo) The Wyndham security stopped people on both sides of the wedding setting for as long as the ceremony was happening, so they wouldn't be spoiling the wedding pictures...

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1Thank Dutchyvi
feedbackma, Director General at Viva Wyndham Maya, responded to this review

Dear Guest, We would like to express our deepest gratitude for your generous comments and for posting your five star review on TripAdvisor. We are very pleased to know that you enjoyed the beach wedding ceremony at our beautiful Resort. We are also delighted to hear that you will be considering us in the event of a future wedding. Thank...

Niagara Falls, Canada
Reviewed 1 week ago via mobile

We are so relaxed after spending a week at Viva Wyndham Maya resort. It was an effortless vacation. It was perfect for us because it hit the mark on all we look for in a vacation: a clean, beautiful beach, comfortable rooms, great food, courteous service, close to town, close to the airport and most importantly for us, being safe....

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2Thank rberketo
feedbackma, Director General at Viva Wyndham Maya, responded to this review

Dear customer, Thank you for publishing your positive review on TripAdvisor and sharing your experiences with other travelers. Our continuous commitment is to provide quality services to all off our guests and therefore it is very rewarding receiving your positive feedback regarding your recent stay at our property. We are delighted to hear that you will be returning to our...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Free Internet
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Viva Wyndham Maya

Address: Paseo Xaman-Ha, Mza. Lote Holetero 5 | Playacar, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM784 - RM1,577 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Viva Wyndham Maya 3.5*
Number of rooms: 604
Reservation Options:
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Also Known As:
Viva Wyndham Maya Hotel Playa Del Carmen
Viva Maya
Maya Viva Wyndham
Wyndham Hotel Playa Del Carmen
Wyndham Playa Del Carmen
Playa Del Carmen Wyndham
Wyndham Maya
Viva Wyndham Maya Playa Del Carmen, Mexico - Riviera Maya
Hotel Style:
#46 Top resorts Hotel in Playa del Carmen
#49 Family Hotel in Playa del Carmen
#52 Spa Hotel in Playa del Carmen
#59 On the Beach Hotel in Playa del Carmen
#74 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Viva Wyndham Maya staff and other travellers.
845 questions
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Meaford, Canada
Ontario, Canada
5 months ago

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Questions? Get answers from Viva Wyndham Maya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner Suites are large and Sunny. Odd numbered rooms are oceanview.”
 of 5 bubbles jayeetar2016, 16 Mar 2017 | Read review
“Do not get a room close to the pool because you won't be able to sleep at night due to the theater and pool bar open to midnight.”
 of 5 bubbles Beechluver, 14 Mar 2017 | Read review
“The ocean front Jacuzzi rooms are at the end of the hallway and I loved not listening to everyone that walked by”
 of 5 bubbles scolars18, 9 Mar 2017 | Read review
“My room was on the 2nd floor and faced a small court yard and that's what I like but they do have rooms that look right out on the beach.”
 of 5 bubbles seans17, 9 Mar 2017 | Read review
“Choose a room not on pool side if you want to retire early as the evening show can be quite loud.”
 of 5 bubbles 260MichelleM, 8 Mar 2017 | Read review
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