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Viva Wyndham Maya

18/06/2017 19/06/2017
1 room 2 adults 0 children
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6,430 Reviews from our TripAdvisor Community

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Showing 2,581: English reviews
CA
Reviewed 3 weeks ago

The snack bar at the pool was not very good. The internet service was horrible. The restaurants were delicious and the buffet was pretty good. I have had better, but not bad. The bartenders were great. I loved all of the activities for the kids. They enjoyed Trapezee, painting, archery and swimming. There was an all day kids club too...

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Helpful?
1Thank afuller35
feedbackma, Director General at Viva Wyndham Maya, responded to this review

Dear guest, Thank you for your kind review of our Resort, its facilities and services. We are very glad to read that your experience corresponded to your expectations and that we were even able to exceed them when it comes to the Kids Club program, all-inclusive activities program and beautiful beach front location. Thank you so much for your comments...

Charleston, Maine
Reviewed 3 weeks ago

we found the check in process was quick and easy. It was about 4pm when we arrived and had to wait about 15 mins. for the room to be ready. Can't complain about that. The location is good in that it is in the middle of of all the resorts on the beach. It is an easy walk to town...

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Helpful?
1Thank lthiker
feedbackma, Director General at Viva Wyndham Maya, responded to this review

Dear guest, Reading your positive review is a real reward for the entire team here at Viva Wyndham Resorts and we are very happy to know we have achieved our goal of offering you a memorable stay at our Viva Wyndham Maya Resort. Your kind remarks regarding our staff will be passed on to them. Your insightful comments and suggestions...

Indianapolis, Indiana
Reviewed 3 weeks ago via mobile

We stayed for 7 nights with family for spring break. Check in was easy, staff was friendly. Room was clean and air conditioned well. The beach was beautiful. This hotel is located in Playacar - a gated community in Playa del Carmen. We went to 5th ave a few times - short cab ride maybe 5 minutes. Beach/pool : There...

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Helpful?
1Thank amyr5711
feedbackma, Director General at Viva Wyndham Maya, responded to this review

Dear customer, Thank you for giving us the opportunity to serve you at Viva Wyndham Maya during your recent vacation to Mexico. We are glad to know that you had the chance to enjoy your vacation at our Resort. Your positive feedback about the beautiful beach, pool accommodations, food services and maintenance and cleanliness of our facilities is greatly appreciated....

Reviewed 3 weeks ago via mobile

Really enjoyed this holliday! Nice people, good food, clean rooms. Very good animation team!! Four different a la carte restaurants so you can escape the crowded terraza restaurant. Everything you need for the perfect holliday.

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Helpful?
1Thank TimV1
feedbackma, Director General at Viva Wyndham Maya, responded to this review

Dear customer, We really appreciate your review published on TripAdvisor. We are grateful for your positive remarks we are happy to know that you had a great vacation at our Resort. Thank you for recommending Viva Wyndham Maya on TripAdvisor. Please do not forget that we will be pleased to welcome you back in the near future. Best regards, General...

Brampton, Canada
Reviewed 4 weeks ago

Our first experience in all inclusive resort and at Riviera Maya, we had great time and all positive about this resort. Resort: Changed our room twice without any headache, very friendly staff, they all work hard to keep the place clean, they clean entire shore line, beach bench area, pool & all the garden every day. Good room with view...

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Helpful?
1Thank N P
feedbackma, Director General at Viva Wyndham Maya, responded to this review

Dear guest, Thank you for your positive review published on TripAdvisor. It is wonderful to hear that you thoroughly enjoyed your stay for your first all-inclusive experience. We truly appreciate it when our guests take the time to inform us about their experience at the Viva Wyndham Maya and we are thrilled to see that yours exceeded your expectations. It...

Reviewed 5 weeks ago

This Hotel have 5 stars on its website but it is a big lie it is barely 3. I travel a lot and have a lot of Hotel experience and it was the worst one. It is a low class and low level place to stay, the internet speed was awful and you can not even open a single page,...

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Helpful?
2Thank Niki F
feedbackma, Director General at Viva Wyndham Maya, responded to this review

Dear guest, Thank you for the review regarding your recent vacation to the Riviera Maya. We are sorry your experience did not meet your expectations. Your comments will help us evaluate our amenities and services. Thank you again for your feedback and we hope to have the opportunity of regaining your trust the next time you visit the Riviera Maya....

Reviewed 23 March 2017 via mobile

When we arrived, we waited almost 30 minutes in line to get checked in. There were only two people working the front desk at prime time. We then went to our rooms and they were very clean, which was great to see. After 12 hours of travelling, we were quite exhausted and decided to go to bed early. Our room's...

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Helpful?
2Thank Taylor S
feedbackma, Director General at Viva Wyndham Maya, responded to this review

Dear customer, Thank you for choosing the Riviera Maya as the destination for your vacation. We appreciate the time you dedicated to write your opinion about your stay at our Resort. We assure you that your feedback and suggestions will be considered in order to ameliorate our services. Please do not forget that we would be pleased to welcome you...

Minneapolis, Minnesota
Reviewed 22 March 2017

This is our 2nd year in a row staying at the Viva Maya. We also stayed there 2 years back in the early 2000s. Upon arrival, we were slightly disappointed that we did not receive a welcome drink. And we had to wait until 3:00 for our room (that is their policy, so no big deal) The beach is wonderful,...

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Helpful?
Thank Jeff B
feedbackma, Director General at Viva Wyndham Maya, responded to this review

Dear customer, Thank you for publishing your positive review on TripAdvisor. Our continuous commitment is to provide a quality service to all off our guests. Therefore it is very rewarding receiving your positive feedback regarding your recent stay at our property. Please be sure that your comments will be taken into consideration as they will assist us to continue improving....

Karlskoga, Sweden
Reviewed 21 March 2017

The service at this hotel is incredible, Beatrix at the reception is outstanding, she is one of a kind. And Noé who works at the buffet restaurant is a sunshine...even if it rains :-) We had a room at the second floor, everything was great. Had some problem with the ac, but it was fixed very quick. Just loved the...

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Helpful?
4Thank isabellaottosson
feedbackma, Director General at Viva Wyndham Maya, responded to this review

Dear customer, Thank you for giving us the opportunity to serve you and your friends at the Viva Wyndham Maya during your recent vacations. It is a pleasure to know that you were able to enjoy our services and facilities. Our customer’s satisfaction is our constant goal. Knowing we reached this goal in your recent stay is very rewarding for...

Prairie Village, KS
Reviewed 20 March 2017

This is our second time visiting Viva Wyndham Maya - first as a couple about 10 years ago, and now with our three children. We loved everything about the resort: Friendly staff, great nightly entertainment, lovely beach area, and many activities (kayaking, paddle boarding, scuba diving, and jet skiing). The resort has many restaurants to choose from that you can...

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Helpful?
3Thank Angie C
feedbackma, Director General at Viva Wyndham Maya, responded to this review

Dear customer, Thank you for giving us the opportunity to serve you and your family at the Viva Wyndham Maya during your recent vacation. It is a pleasure to know that you enjoyed our services and facilities as a couple 10 years ago and as a family of 5 during this visit to the Riviera Maya. We are happy to...

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18/06/2017 19/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Free Internet
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Viva Wyndham Maya

Address: Paseo Xaman-Ha, Mza. Lote Holetero 5 | Playacar, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM735 - RM1,479 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Viva Wyndham Maya 3.5*
Number of rooms: 604
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hotwire, Despegar.com, Priceline, BookIt.com, HotelsforEveryone, TripOnline SA, getaroom.com and HotelQuickly so you can book your Viva Wyndham Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Viva Wyndham Maya Hotel Playa Del Carmen
Viva Maya
Maya Viva Wyndham
Wyndham Hotel Playa Del Carmen
Wyndham Playa Del Carmen
Playa Del Carmen Wyndham
Wyndham Maya
Viva Wyndham Maya Playa Del Carmen, Mexico - Riviera Maya
Hotel Style:
#46 Top resorts Hotel in Playa del Carmen
#49 Family Hotel in Playa del Carmen
#53 Spa Hotel in Playa del Carmen
#58 On the Beach Hotel in Playa del Carmen
#74 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Viva Wyndham Maya staff and other travellers.
879 questions
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Meaford, Canada
Ontario, Canada
6 months ago

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Questions? Get answers from Viva Wyndham Maya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a ocean view room and stay away from the garden rooms as they are very loud due to the entertainment. Room 2200 was fantastic”
66shirley, 15 Apr 2017 | Read review
“Building 3 is farthest from the action with not much for views but it is quiet.”
JWeibel, 8 Apr 2017 | Read review
“Smaller resort so everything is close”
cmeloche, 5 Apr 2017 | Read review
“First or second floor is better to view & stay away from animals.”
470np, 26 Mar 2017 | Read review
“ask for 3rd floor (highest avail) for views or near the adult pool for new rooms”
  • beautiful sunsets
marchbreakneeded, 25 Mar 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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