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Viva Wyndham Azteca

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3,353 Reviews from our TripAdvisor Community

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Showing 1,352: English reviews
Level Contributor
3 reviews
Reviewed yesterday NEW via mobile

First time in a all inclusive resort, I found this hotel to be average, I was expect it to be a great resort from all the reviews that I read, I read review after review so my wife and I picked this one expecting us to have a fun time, we stayed in room 2145 and it was on ground... More 

Helpful?
Thank Manley M
Clovis, California
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 days ago NEW via mobile

Check in was simple and fast. They only give you two keys, which we didn't care for. Four people need four keys. Our room 3110 was very close to the bar and nightly music. I wear earplugs so it was fine for me. The room could use an update but overall was good four our family. The staff was AMAZING!... More 

Helpful?
Thank DebiWiedekamp
feedbackaz, Director General at Viva Wyndham Azteca, responded to this review

Dear customer, We really appreciate your review published on TripAdvisor. We are grateful for your remarks about our dedicated staff and we are especially happy to know that you had a great vacation at our Resort with your entire family. Thank you for recommending Viva Wyndham Azteca. Please do not forget that we will be pleased to welcome you back... More 

Warsaw, Poland
1 review
Reviewed 1 week ago

Me and my husband stayed there for 10 days. It was our first time in Mexico and definitely not last one. Thanks to the atmosphere in this resort we had the best vacations ever. Before going there we hadn't thought we would ever want to go to the same destination again. It's so many places in the world, right? But... More 

Helpful?
Thank Kamila3003
feedbackaz, Director General at Viva Wyndham Azteca, responded to this review

Dear customer, Thank you for your review regarding the Viva Wyndham Azteca. It is very rewarding to read your good remarks about our services, facilities and friendly staff. Also we are very happy to know that we were able to exceed your expectations. We look forward to your next stay at our resort and thank you for recommending us on... More 

Canada
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 1 week ago

Staff very friendly and helpful. Arrived late at night and put in the last free room in hotel which was very small and just a small window.Spoke to Sunwing rep and desk staff and were moved the next afternoon to a lovely room overlooking trees and ocean. Food was excellent,good variety and always had a Mexican section. We were able... More 

Helpful?
1 Thank Gail C
feedbackaz, Director General at Viva Wyndham Azteca, responded to this review

Dear customer, Thank you for publishing your positive review on TripAdvisor. We work every day with the commitment to provide a quality service to all of our guests. It is a joy to hear that we achieved our constant goal in your recent visit to our property despite the inconveniences upon arrival. Please do not forget that we will be... More 

Leicestershire, United Kingdom
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 week ago via mobile

Just returned from two weeks holiday 5th - 19th November and make the following comments. Checking - straight forward and quick. We were given a room I requested on the ground floor near the pool. This was ideal for us as there is no lift and we have arthritic knees. Room - 1107 spacious with two double beds. Large walk... More 

Helpful?
2 Thank Anna R
feedbackaz, Director General at Viva Wyndham Azteca, responded to this review

Dear customer, Thank you for giving us the opportunity to serve you at Viva Wyndham Azteca for your 2 week vacation in Mexico. We are glad to know that you had the chance to enjoy your vacation at our Resort. It is a pleasure to know that our services and facilities met with your expectations. Again thank you for recommending... More 

Warsaw, Poland
2 reviews
Reviewed 1 week ago

Food - Great, every day a different theme. Was there in September and no queues. Rooms - a little outdated, especially the bathroom needed a renovation Pool area - very nice, enough spaces (again, was there in September, which is out of season) Beach - really beautiful, water clear, only the smell of the engines due to watersport was a... More 

Helpful?
Thank Adam_Wars
feedbackaz, Director General at Viva Wyndham Azteca, responded to this review

Dear guest, Thank you for having taken the time to write this positive review. We are delighted to read that our excellent price-quality relationship met with all of your personal expectations. Thank you very much for taking the time and trouble to mention you observations and suggestions. Your insightful comments are highly appreciated. Your experience and the information you are... More 

Brampton
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 1 week ago

Location: 15 minute walk to Playa Del Carmen and 5 minute walk to a great market and to the other hotel properly where you can use their facilities or go for dinner Beach: Stunning, beautiful white sand, so many beach chairs, lots of shade spots Buffet: Great, so many options, food was outstanding, no air conditioning but you can sit... More 

Helpful?
Thank Kapbrampton
feedbackaz, Director General at Viva Wyndham Azteca, responded to this review

Dear guest, Thank you for your kind and detailed review of our Resort, its facilities and services. We are very glad to read that everything corresponded to your expectations and that we were even able to exceed them when it comes to customer service from our Animation Team, Reception Staff and Bartenders, which is in fact the greatest compliment a... More 

Edmonton, Canada
Level Contributor
33 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 1 week ago

We were guests from Nov 11-18th, booked through Sunwing I reread the previous few reviews before writing this one. I agree with just about everything barbmetz wrote and was sorry to read that SeuttT had issues. That being said things did not start off well. We arrived in late afternoon and after going through the check in process we were... More 

Helpful?
Thank rcm682
feedbackaz, Director General at Viva Wyndham Azteca, responded to this review

Dear guest, Thank you for your kind review. We are glad that your overall appreciation of our Resort, its services and facilities was positive, but regret that not everything was perfect. We however are glad to hear that Angel was able to resolve any issues experienced and provide you with a comfortable and enjoyable stay. Thank you once more for... More 

1 review
Reviewed 2 weeks ago

Did not have a very glowing welcome to the hotel and had lots of questions upon check in. First room we received was nasty. The bed was beyond lumpy and room only had a shower which was no good for me. As I was walking to check out the layout of the grounds I was following a gent with a... More 

Helpful?
Thank SeuttT
feedbackaz, Director General at Viva Wyndham Azteca, responded to this review

Dear customer, Thank you for taking the time to write your feedback regarding your stay at the Riviera Maya. We sincerely appreciate hearing from our customers, as their comments are vital for us to continue improving our accommodations and services. The incidents that you have mentioned have been brought to the attention of the involved Departments. We are sorry for... More 

East Greenbush, New York
1 review
Reviewed 2 weeks ago

My husband and I have stayed here numerous times. The staff is consistent from visit to visit and always attentive to our needs. There is an energetic "Animaciones" staff that put on a professional show nightly, but also teach dance lessons by the pool, Zumba classes, bocce, volleyball in and out of the pool, aquagym, yoga, bingo and everything else... More 

Helpful?
Thank barbmetz
feedbackaz, Director General at Viva Wyndham Azteca, responded to this review

Dear guest, There is no greater compliment than to hear from our loyal return guests that their stays are exceptional time and time again. We are delighted to hear that you had a pleasant stay while enjoying our convenient location and entertaining activities. We look forward to your next stay with us and thank you for your positive review of... More 

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Room Service
  • Free Parking
  • Free Breakfast
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Free Breakfast
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Be close to everything. White sand beaches. Mayan ruins. Lush jungles. A championship golf course. And exciting nightlife. The Wyndham Azteca All-Inclusive Resort, a stunning resort on the breathtaking Mayan Riviera on the east coast of the Yucatan, has it all. And it's just 45 minutes from Cancun International Airport in Mexico. Explore captivating Mayan ruins. Find your own private seaside cove, or experience the fun in the sun and nightlife of Playa Del Carmen, just two miles away. ... more   less 

Additional Information about Viva Wyndham Azteca

Address: Paseo Xaman-Ha, Lote Holetero No. 8, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM961 - RM2,806 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Viva Wyndham Azteca 3.5*
Number of rooms: 335
Reservation Options:
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Also Known As:
Viva Wyndham Azteca Hotel Playa Del Carmen
Viva Azteca
Wyndham Playa Del Carmen
Playa Del Carmen Viva Azteca
Playa Del Carmen Wyndham
Viva Wyndham Azteca Playa Del Carmen, Mexico - Riviera Maya
Hotel Style:
#37 Top resorts Hotel in Playa del Carmen
#45 Family Hotel in Playa del Carmen
#47 On the Beach Hotel in Playa del Carmen
#64 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Viva Wyndham Azteca staff and other travellers.
373 questions
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Questions? Get answers from Viva Wyndham Azteca staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“oceon front,2nd or 3rd floor”
 of 5 bubbles GailC743, 21 Nov 2016 | Read review
“get a room by the pool-----middle of resort and close to everything”
 of 5 bubbles Kapbrampton, 20 Nov 2016 | Read review
“1215 was very nice”
 of 5 bubbles rcm682, 20 Nov 2016 | Read review
“There are no good rooms that we saw”
 of 5 bubbles SeuttT, 17 Nov 2016 | Read review
“Ask for a room facing the south. The sunset is at 5:30 p.m. daily and facing north seems to make the day seem shorter..”
 of 5 bubbles barbmetz, 16 Nov 2016 | Read review
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