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Caracol Suite Hotel

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1 room 2 adults 0 children
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Caracol Suite Hotel
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111 Reviews from our TripAdvisor Community

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Showing 41: English reviews
London, United Kingdom
Reviewed 2 January 2016 via mobile

This place is pretty special! Really you should only consider it as a last resort or if they're offering the room very cheaply. For me it was the former. I was staying in Playa over new year and hadn't booked anywhere and this was the only place left with room. The location is excellent. Just one road back from 5th...

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Thank CSPET
Ljubljana, Slovenia
Reviewed 14 December 2015

If you want value for your money stay away from this place. Bathroom is all moldy. The sheet looked as somebody slept there already. We asked them to change them, the nice girl at the reception said yes but when we came back a couple of hours later they were not. So we asked them again, after a while a...

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Thank Janez Z
Holly Springs, North Carolina
Reviewed 15 February 2015 via mobile

Service was fantastic that's the only reason for the one. Everyone especially the lady at front desk is so helpful upbeat and made a horrible situation bearable. Hotel is in dire need of updates and repair. Towels, sheets, walls, curtains stained. No water pressure at all i unfortunately paid for all 4 nights-over $300 and had to stay. I dreaded...

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1Thank jupata
Issaquah, Washington
Reviewed 5 April 2014 via mobile

I arrived on March 28th and supposed to stay until April 6th. Well everything was going fine except starting the night of April 4th. Arrived to hotel from night time excursion at Xplorer and found that hotel is closed and all my stuff have been cinfiscated by the police because hotel is having "legal" problems with goverment. My stuff have...

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3Thank Andre V
Monticello, IL
Reviewed 1 March 2014

At first glance this was a little rough. The toilet seat was too small for the toilet, bathroom wall was crumbling near the faucet, electrical covers missing, the room was dimly lit, etc. Not a great first impression. However the bed was great, A/C worked great, location was perfect. There is a very nice inexpensive restaurant across the street where...

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1Thank sagamon
Boston, Massachusetts
Reviewed 16 February 2014

I have stayed at hotels and hostels all over the world and this was by far the worst. I arrived at 1PM and asked if my room was ready. The man at the front desk said yes but would not let me in the room until 3pm. I asked why and he was rude and kept on repeating that check...

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2Thank spow84
Sao Paulo, SP
Reviewed 13 January 2014

We stayed at this hotel in dec 2013 and it was the worst hotel of our lives! The sheets were stainned, the floor was dirty, there was dirt everywhere, the bathroom was ugly and full os stains (see the photos below)! The room was humid, and had fungus everywhere! The staff doesnt know the city! We asked for suggestions for...

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3Thank Fasznifer
Stockton, Ca
Reviewed 4 January 2014

We just returned from Playa Del Carmen for New Year's and stayed at the Playa Suites from Dec 26-Jan 2. 2013/2014. This was a clean and a very friendly staff (Alberto & female didn't get her name) but very nice... So were the other gentlemen. We stayed in room 4, very simple and basic, clean and great if you just...

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2Thank KAJ65
Newark, New Jersey
Reviewed 10 April 2013

This place is affordable for those who really don't plan to stay all day at the hotel and just need a place to sleep. We really liked their friendly staff and their room service! This hotel is great for those of you who are more adventurous and are out and about all day long. Great to sleep, since it does...

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Thank JanellP456
Auckland, New Zealand
Reviewed 6 April 2013

This hotel is located a block away from the hustle and bustle of 5th Ave, not only giving it a great location close to many shops and restaurants, but also far enough away for it to be quiet as well. It is also a short walk to the beach, and has an OXXO (convenience store) right downstairs. We were staying...

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2Thank AEM967

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Amenities

Highlights
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Kitchenette
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Business Centre with Internet Access
Official Description (provided by the hotel)
The PLAYA SUITES Hotel, located in downtown Playa del Carmen, one of the most beautiful cities in Mexico, offers you the perfect tropical atmosphere for your vacation. This petite hotel is located near the crystal-clear waters of the Caribbean Sea. PLAYA SUITES effortlessly gives you an unforgettable tour of this entire area.A hotel in this unique city needs to let you enjoy the Mexican sun and soak up its brilliance. If you were at PLAYA SUITES Hotel, this pleasure could be yours for as long as you wish.Playa Suites Hotel with a pleasant and cozy atmosphere. Its comfortable facilities and relaxing rooms will encourage to wind down and relax. This gives you even more reasons to stay with us. ... more   less 

Additional Information about Caracol Suite Hotel

Address: Av. 10 entre 24 y 26, Playa del Carmen 77710, Mexico (Formerly Hotel Playa Suites)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM145 - RM400 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Caracol Suite Hotel 3*
Number of rooms: 20
Reservation Options:
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Also Known As:
Caracol Suite Hotel Playa Del Carmen, Mexico - Riviera Maya
Hotel Style:
#89 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Caracol Suite Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lower levels since no elevator, in our experience ground level best”
collado289, 7 Feb 2017 | Read review
“#18 or 20 are on the top floor, lots of stairs but roof access”
kmjohn, 17 Nov 2016 | Read review
“The room straight from reception has a huge bed.”
JanezZ_11, 13 Dec 2015 | Read review
“Make sure you get a room looking at the stree view, they have a nice balcony where you can eat your meal enjoying the breeze!”
JanellP456, 9 Apr 2013 | Read review
“ask for a room wit minisplit air conditioner instead of a noisy window unit. Take your own towels.”
latin26, 3 Jan 2013 | Read review
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