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Paradisus Playa del Carmen La Perla

Travellers' Choice award winner
GreenLeadersPlatinum level
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$437*
US$339*
Great Deal
US$399*
US$437*
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Paradisus Playa del Carmen La Perla
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8,153 Reviews from our TripAdvisor Community

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Showing 5,674: English reviews
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tulsa, ok
Reviewed yesterday NEWvia mobile

4th time at La Perla. Stayed in Royal Service. Neftali was our butler and was phenomenal, as always. The food was excellent. Do yourself a favor and sit at the sushi bar in Bana. Ask the chefs to make their special for you, the rolls and sashimi are really impressive and hold their own with any sushi I've ever had...

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Helpful?
Thank Ethan W
Menomonee Falls, Wisconsin
Reviewed 2 days ago NEWvia mobile

My husband and I thoroughly enjoyed ourselves during our trip to Paradisus La Perla, 5/19-25, our first time at a Melia resort. We had a swim-up junior suite and it was well worth it. The grounds are beautiful surrounding a mangrove. One of the very best aspects of this trip was the service. Every staff member we passed smiled and...

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Thank NeuroNurse_40
Emirate of Dubai, United Arab Emirates
Reviewed 2 days ago NEW

Perfect getaway with friends. This resort has a bit of everything required for couples or a group of friends. Great location and very friendly service - Make sure to try our drink of the trip called the "Sweet Walker" guaranteed to get you going.

Review collected in partnership with Meliá Hotels International
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Thank Ammar K
Michigan
Reviewed 4 days ago NEW

Pros: I reserved on the Melia.com Website and think perhaps this gave me a better choice of room. We were in the building right next to the main restaurant building -- this cut down on even more walking between things. We had a beautiful and spacious 2 bedroom suite with 2 living areas and 2 bathrooms and great housekeeping by...

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2Thank TravDreamer
QD_Paradisus, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear TravDreamer, Thank you for providing a concrete review from our new facilities, warm service, restaurant options, we also appreciate your suggestions as they will help us improving every day. Best regards. Annette Koelemeij La Perla Paradisus Playa del Carmen

Dallas, TX
Reviewed 4 days ago NEW

Before booking my trip I didn't read the reviews. A couple of days later, I decided to do so. Then I called my travel agent to find other alternatives because all of the comments regarding kids in the adults only sections. All of my other options were sold out so we decided to just take the reviews with a grain...

Review collected in partnership with Meliá Hotels International
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5Thank CLindsey
QD_Paradisus, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear CLindsey, We are delighted to read that you had an amazing time with us while you enjoyed the special amenities and facilities of this exclusive area, tasted some delightful dishes at our a la carte restaurants and felt pampered by the attentive service from your concierge Sergio, Alberto and Inocencio at the pool area, the three of them will...

London, England, United Kingdom
Reviewed 4 days ago NEWvia mobile

We unfortunately only stayed here for two days after an airline messed up our flights, but we were not disappointed by the resort, the food in every Restaraunt was amazing, the facilities were cleaned perfectly, the staff are so friendly and the entertainment really good too. A perfect all inclusive resort where cash is not needed.

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3Thank Peter T
QD_Paradisus, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Peter T, We appreciate you highlighted our LUXEclusive plan that distinguish us from other all-inclusive hotels, with our wide variety and quality in restaurants and bars options, where our guests never get bored and enjoy every single meal and drink Best regards. Annette Koelemeij La Perla Paradisus Playa del Carmen

Worcester, Massachusetts
Reviewed 5 days ago NEWvia mobile

Went for 5 days with my girlfriend and have absolutely nothing negative to say about my experience. The food was excellent, the service they provided was impecable! Nothing but good things to say about Paradisus, La Perla! Thank you to their staff! They will be the reason I return to Mexico!

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3Thank jdivz_
QD_Paradisus, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear jdivz_, It has been a pleasure for all of us to host you and we are happy to know that you had an unforgettable stay and fully enjoyed our LUXEclusive plan, life enriching activities, entertainment, nice beach and well maintained facilities It will be an honor to host you again Annette Koelemeij La Perla Paradisus Playa del Carmen

Reviewed 5 days ago NEW

very good vacation, relaxing venue, food was excellent for the most part, service was excellent, weather was awesome, only issue was the beach. My wife and I are beach people and we were expecting and awesome beach from the pictures and that was not the case. The seaweed on the beach was horrible and we spent no time there.

Review collected in partnership with Meliá Hotels International
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1Thank pendy3
QD_Paradisus, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear pendy3, Our most important goal is to exceed our guests' expectations in all possible ways and we are pleased to know we did it with you. Our LUXEclusive plan were well appreciated by you, as well as our, facilities, activities and helpful service from our personnel. Unfortunately our beach is suffering a seasonal seaweed phenomenon, although we perform daily...

Reviewed 5 days ago NEW

My husband and I just got back from a week at Paradisus La Perla. Overall, it was a wonderful vacation. The food was great and the property was beautiful! We booked a night at the restaurant Passion, which was expensive but amazing. We also did massages on the beach! But my favorite experiences (and what saved this review) were my...

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5Thank Stephanie O
QD_Paradisus, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Stephanie O, Our Club Meliá offer should never put preasure on to our guests, we have shared your comments with our managers and positive action will be taken. On the other hand, your comments about the great service you experienced make us even prouder of our staff, we recognize those who put everything to their day to day, and...

Reviewed 5 days ago NEW

Went from May 13-20 and stayed at La Perla (adults only) 1. Service Experience - phenomenal service from food staff (including beach & pool servers), front lobby staff, shuttle staff and house keeping - the staff and service was incredible. Everyone there was happy, smiling and always willing to help (ex: I was lazy and tried to carry two bowls...

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Helpful?
4Thank Erica C
QD_Paradisus, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Erica C, Our Club Meliá concept, should never put pressure on you. Therefore, please accept our sincere apologies for this situation. I assure you that all your observations have been taken into consideration and the managers at our Club Meliá have been informed of your feedback, in order for them to polish ours approaching methods and service in general....

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Beachfront
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Bana Restaurant
Bana Restaurant
Cuisines: Japanese, Seafood, Sushi, Asian
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Paradisus Playa del Carmen La Perla is a hotel catering to the discerning all-inclusive traveler. With 58 swim-up suites, opulent furnishings, and international cuisine prepared by award-winning chefs, this adults-only hotel is a crowd pleaser. Rooms feature special touches like deep soaker tubs and rainfall showers. Marble floors, flat-screen TVs, Minibar, in-room safe, free Wi-Fi, coffee maker, bathrobes and slippers, cable TV service and a DVD/CD player compliment the trendy interior design. Stay active with water sports like aqua aerobics, yoga, zumba and volleyball, or visit the spacious fitness facility. The Spa offers a wet and dry sauna($). Try a different menu every night with 14 restaurants. ... more   less 

Additional Information about Paradisus Playa del Carmen La Perla

Address: 5a Avenida | Corner Calle 112, Col. Luis Donaldo Colosio, Playa del Carmen 77719, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM1,261 - RM3,565 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa del Carmen La Perla 4.5*
Number of rooms: 393
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Prodigios Interactivos SA, Travelocity, Hotels.com, Hotwire, getaroom.com, HotelQuickly and HRS so you can book your Paradisus Playa del Carmen La Perla reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Paradisus Playa Del Carmen La Perla Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Perla Mexico - Riviera Maya
Hotel Style:
#4 Green Hotel in Playa del Carmen
#9 Family Hotel in Playa del Carmen
#14 Top resorts Hotel in Playa del Carmen
#16 Romantic Hotel in Playa del Carmen
#17 Spa Hotel in Playa del Carmen
#19 Luxury Hotel in Playa del Carmen
#20 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Playa del Carmen La Perla staff and other travellers.
949 questions
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Questions? Get answers from Paradisus Playa del Carmen La Perla staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bring your own blow dryer; these are not powerful at all. I had to have the blowdryer in my room replaced two nights in a row. On the second night, the replaced blowdryer shot a spark at my hair burning out a small chunk.”
CLindsey, 25 May 2017 | Read review
“swim up suites can be nosier but it's the closest to the pool”
906ericac, 24 May 2017 | Read review
“Only top floors offer glimpse of ocean”
nmgirl61, 22 May 2017 | Read review
“Go for a ground floor room...noise was not a problem at all.”
EmptyNester5516, 20 May 2017 | Read review
“Pool view rooms might be noisier than you want”
SGWsprite, 17 May 2017 | Read review
5 of 5
Melia.com
US$339* /night
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Booking.comUS$399
TravelocityUS$437
Expedia.comUS$437
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*Disclaimer
Prices are for 1 room, 2 adults
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