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Paradisus Playa del Carmen La Perla

9,456 reviews
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Traveller (7743)
Room & Suite (1701)
Pool & Beach (1394)
Overview
  • Excellent79%
  • Very good15%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“royal service”(1,912 reviews)
“mole”(530 reviews)
“the grill”(526 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.5 Star Hotel
All hotel details
Offers from Paradisus Playa del Carmen La Perla
Offers & Announcements: Up to 15% MeliáRewards
Hotel deals
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (9,456)Write a Review
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Traveller rating
4,813
1,123
361
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4,813
1,123
361
128
93
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All reviewsroyal servicemolethe grillred loungesouth bargabi clubla palapa restaurantdinner reservationsadult sideblue agavealfredobutler servicebali bedsswim up suiteguest servicespool partyour honeymoon
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11 - 15 of 6,518 reviews
Reviewed 4 days ago

Paradisus was AMAZING. I do not understand how anybody can complain about the food. I am from New York and I am big into food. The food is A+++. Service is also A+++ You can tell they pride themselves on service Room was fantastic with...More

Thank Jaykut22
Response from QD_Paradisus, Gerente at Paradisus Playa del Carmen La PerlaResponded 3 days ago

Dear Jaykut22, We sincerely appreciate your review of Paradisus Playa del Carmen. We pride ourselves on offering guests a beautiful location with stellar service, so I look forward to sharing your review of Paradisus Playa del Carmen with our team. ​ We hope to see...More

Reviewed 4 days ago via mobile

Beautiful 5* resort, very relaxing. I honestly can’t understand how anyone could complain about this place, don’t listen to them! Staff is very friendly, food was excellent, grounds are beautiful, beach is beautiful, rooms are very very nice. Was one of our best holidays ever...More

1  Thank Bradjarod
Response from QD_Paradisus, Gerente at Paradisus Playa del Carmen La PerlaResponded 3 days ago

Dear Bradjarod, Thank you for providing such a glowing review and rating regarding your stay at our Paradisus Playa del Carmen. We are thrilled that your experience exceeded expectations! We aim to please all guests during their stays with us and are very pleased you...More

Reviewed 5 days ago

Pros: - Food was pretty good in all the restaurants. Some were a bit better than others but overall it was good. - Staff is very friendly and helpful. The poolside staff are great and super fun. A lot of people bond with them over...More

Thank Tyler M
Response from QD_Paradisus, Gerente at Paradisus Playa del Carmen La PerlaResponded 4 days ago

Dear Tyler M, Thank you for taking the time to provide such detailed feedback to future travelers considering Paradisus Playa del Carmen, we appreciate it very much. We are happy to see that overall you had a positive experience and are thrilled that you found...More

Reviewed 1 week ago

I love it here, and I visit every year! Always fun and interesting...great food and friendly staff. It’s nice walking through the resort and being remembered by name from some of the staff that works there. So many nice added touches that make you feel...More

Review collected in partnership with Meliá Hotels International
1  Thank Matt M
Reviewed 1 week ago

My wife and I stayed at Royal Service section of the resort. Our butler Alexandro when extra mile to make our stay enjoyable and memorable. Food was great, resort premises nicely taking care of. Looking forward to return to this resort again. Thank you Paradisus!...More

Review collected in partnership with Meliá Hotels International
Thank marupe
Response from QD_Paradisus, Gerente at Paradisus Playa del Carmen La PerlaResponded 1 week ago

Dear marupe, Thank you for sharing your feedback with us. We are glad to read your experience with the hotel was excellent and the service received was awesome, especially that you have enjoyed all the benefits, services, and special amenities of our exclusive Royal Service...More

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About
Awards & Recognition
Travellers' Choice
2017 Winner
GreenLeaders Platinum level
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Pool
Beachfront
Bar/Lounge
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Free Parking
Spa
Breakfast included
Hotel Amenities
Room Service
Free Parking
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Pool
Bar/Lounge
Fitness Centre with Gym / Workout Room
Spa
Hot Tub
Tennis Court
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$357 - US$793 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Green Hotel in Playa del Carmen
#11 Top resorts Hotel in Playa del Carmen
#13 Spa Hotel in Playa del Carmen
#16 Romantic Hotel in Playa del Carmen
#16 On the Beach Hotel in Playa del Carmen
#16 Luxury Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$357 - US$793 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Green Hotel in Playa del Carmen
#11 Top resorts Hotel in Playa del Carmen
#13 Spa Hotel in Playa del Carmen
#16 Romantic Hotel in Playa del Carmen
#16 On the Beach Hotel in Playa del Carmen
#16 Luxury Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (7743)
Room & Suite (1701)
Pool & Beach (1394)
Dining (939)
Hotel & Grounds (4213)
Bathroom (214)
Family and Play Areas (69)
Business Centre & Event Rooms (19)
Questions & Answers
Ask a question
Rocky H
20 January 2018|
Answer
Response from QD_Paradisus | Property representative |
Dear Rocky H, Thank you for contacting Paradisus Playa del Carmen. I would like to notify you, Paradisus doesn't provide the shuttle service. Please do not hesitate to contact to paraidus.playadelcarmen@meliacom for... More
0
Votes
Google Translation
hoskinsdolls
18 January 2018|
Answer
Response from QD_Paradisus | Property representative |
Dear hoskinsdolls, Thank you for contacting Paradisus Playa del Carmen. I would like to inform you, yes you can book spa reservations in advance. Please do not hesitate to contact to paradisus.playadelcarmen@meliacom... More
0
Votes
Google Translation
hoskinsdolls
18 January 2018|
Answer
Response from QD_Paradisus | Property representative |
Dear hoskinsdolls, Thank you for contacting Paradisus Playa del Carmen. First of all, Happy birthday! I would like to inform you through the Guest Service Department or your butler wants to pamper you before and... More
0
Votes
Google Translation
Room Tips
"Rooms further away from the pools are quieter"
Read review
"Royal service is the way to go - if you're going to splurge on a trip, splurge all the way"
Read review
"If Possible get Swim Up Suites with direct access to swimming pool directly from you room."
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"Both sides are fine. If you are family book at esmeralda. If you are adult book at perla so you do not have..."
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