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Paradisus Playa del Carmen La Perla

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7,321 Reviews from our TripAdvisor Community

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There are newer reviews for Paradisus Playa del Carmen La Perla
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Showing 5,085: English reviews
Fort Lauderdale, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 June 2016

Great overall experience..even though it rained most days, the staff went out of their way to entertain us. Mole was very good restaurant, but u must reserve quickly . We had to wait 3 days to get in.

Review collected in partnership with Meliá Hotels International

Helpful?
2 Thank 514briani
GM_Paradisus, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Guest, Thank you for sharing your feedback with us. We are glad to hear your experience with the hotel was excellent and the service received was excellent. Best wishes, Stefano Sturni Hotel Manager Paradisus Playa del Carmen La Perla More 

Saint Louis, Missouri
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 24 June 2016

We celebrated our anniversary this year with a trip to Paradisus La Perla. This was our second time at the resort – we went to the La Esmerelda side with our daughter last year – so we were very excited to return. We loved our first trip to Paradisus, and now we love it even more – this is our... More 

Helpful?
2 Thank LKSebastian
GM_Paradisus, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Guest, We would like to thank you for choosing our resort as your host on your gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. We are very happy to learn that your stay was a most pleasant one, and that you were... More 

West Des Moines, Iowa
1 review
Reviewed 24 June 2016

We booked our vacation through Berwick Travel. Susan Judd was great! She was very helpful when picking our resort. She was very responsive with the quotes and getting everything booked for us! When we arrived in Cancun each of us (there were 10 of us) we all received a welcome goodie bag from her...really appreciated the chips for the ride... More 

Helpful?
Thank _annecameron58
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 June 2016 via mobile

My girlfriend and I has been twice in this amazing paradise. We recommend this epic resort to all of ours friends, excellent service in all aspects , great food , very clean, very nice and lovely people working there, this is a place to be ever year ! I have been traveling around the world and this is one of... More 

Helpful?
1 Thank Wagner C
GM_Paradisus, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Guest, Thank you for posting such a great note about your stay Paradisus Playa del Carmen. We will share your wonderful comments with team as we are certain that they will be glad to read such remarkable notes. Best wishes, Stefano Sturni Hotel Manager Paradisus Playa del Carmen La Perl More 

New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 June 2016

My family had wedding here. Staff did a fabulous job with the wedding. Also Pool staff very nice. Negatives: food inferior compared to other Mexican cities I have visited; transportation to hotel From airport awful and over 2 hrs long to get there; room service awful and food cold all 3 times ordered; very slow with service in restaurants; sharing... More 

Helpful?
2 Thank Donac625
wILLOWICK
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 23 June 2016

We stayed at La Perla for a week (June 7-14). From the check-in to the check out it was wonderful. It was about a 40 minute drive from Cancun. We were greeted with a glass of lovely purple drink. They do try to get you to upgrade, but we already had upgraded and did not want to pay more. It... More 

Helpful?
1 Thank Linda C
GM_Paradisus, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Guest, We would like to thank you for choosing our resort as your host on your gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. We are very happy to learn that your stay was a most pleasant one, and that you were... More 

Texas
Level Contributor
49 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 23 June 2016 via mobile

My husband and I had a fabulous trip! The beach was clean and relaxing. The junior suite room was clean, comfortable, and pretty. We loved the patio, coffee machine, and hot tub on the patio. The staff was fantastic during the entire stay. The food was delicious! We will surely be back!

Helpful?
Thank TXdaisy
GM_Paradisus, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Guest, Thank you for posting such a great note about your stay Paradisus Playa del Carmen. We will share your wonderful comments with team as we are certain that they will be glad to read such remarkable notes. Best wishes, Stefano Sturni Hotel Manager Paradisus Playa del Carmen La Perl More 

Rye Brook, New York
Level Contributor
60 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 23 June 2016 via mobile

I have very mixed feelings regarding this resort- probably more negative than positive, especially because it is not cheap. The pluses: beautiful grounds, clean, large pool with good service, sunrise grill at the pool has good food, mini bar well stocked, bed very comfortable, hibachi restaurant and Brazilian restaurant excellent. Nice bars and private exterior restaurant rooms for small parties.... More 

Helpful?
Thank cagendalia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 June 2016 via mobile

My husband and I visited this resort for our wedding anniversary (6 nights) and the trip was mostly amazing! Spectacular! The service, food, and bars were amazing! All-inclusive was a major plus with everything actually being included. No extra costs for room service or mini bar. There were things that came at extra costs like the Passion restaurant, premium wines... More 

Helpful?
1 Thank Chasity E
GM_Paradisus, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Guest, Many thanks for taking the time to leave your kind words and observations following your stay with us at Paradisus Playa del Carmen. I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 June 2016 via mobile

Resort is split into two parts... family and adults only. Kids are allowed in many of the restaurants on the adult side. Upon check in we had to sit down and discuss our dinner plans and reservations with an employee after traveling 14 hours. And they try to sell you on a time share at the same time. Very tacky... More 

Helpful?
2 Thank Liz S

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Beachfront
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Paradisus Playa del Carmen La Perla is a hotel catering to the discerning all-inclusive traveler. With 58 swim-up suites, opulent furnishings, and international cuisine prepared by award-winning chefs, this adults-only hotel is a crowd pleaser. Rooms feature special touches like deep soaker tubs and rainfall showers. Marble floors, flat-screen TVs, Minibar, in-room safe, free Wi-Fi, coffee maker, bathrobes and slippers, cable TV service and a DVD/CD player compliment the trendy interior design. Stay active with water sports like aqua aerobics, yoga, zumba and volleyball, or visit the spacious fitness facility. The Spa offers a wet and dry sauna ($). Try a different menu every night with 14 restaurants and 16 bars. Popular dining options include Japanese, South American, Mediterranean, Mexican cuisine and Signature cuisine “Passion” by Martin Berasategui ($) Awarded by the AAA Five Diamond. 24-hour room service. The Cancun International Airport is 45 minutes from the Paradisus Playa Del Carmen La Perla. The shopping district of Playa Del Carmen, including tourist favorite 5th Avenue, is a 20-minute walk. ... more   less 

Additional Information about Paradisus Playa del Carmen La Perla

Address: 5a Avenida Esquina Calle 112 | Col. Luis Donaldo Colosio, Playa del Carmen 77719, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM1,492 - RM4,374 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa del Carmen La Perla 4.5*
Number of rooms: 394
Reservation Options:
TripAdvisor is proud to partner with Amex, BookIt.com, Booking.com, Expedia, Prodigios Interactivos SA, Travelocity, Odigeo, Hotels.com and Jetsetter so you can book your Paradisus Playa del Carmen La Perla reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Paradisus Playa Del Carmen La Perla Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Perla Mexico - Riviera Maya
Hotel Style:
#3 Business Hotel in Playa del Carmen
#9 Family Hotel in Playa del Carmen
#12 Top resorts Hotel in Playa del Carmen
#15 Spa Hotel in Playa del Carmen
#16 Romantic Hotel in Playa del Carmen
#16 Luxury Hotel in Playa del Carmen
#17 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Playa del Carmen La Perla staff and other travellers.
686 questions
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Questions? Get answers from Paradisus Playa del Carmen La Perla staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I found the mattress a bit too soft.”
 of 5 bubbles Vincent202, 30 Nov 2016 | Read review
“The rooms are not very sound proof. Heard a lot of steps from room above us and people talking in the corridors.”
 of 5 bubbles pepep904, 30 Nov 2016 | Read review
“We stayed in 1088 and it was perfect, close to the pool and beach but private so we were able to use the hot tube outside on our Terrace!”
 of 5 bubbles cccrosebud, 29 Nov 2016 | Read review
“We were La Perla Royal Service Main Floor, but were actually ONE floor up, it was perfect. We overlooked the pool area.”
 of 5 bubbles 176mega, 29 Nov 2016 | Read review
“All rooms are very comfortable, some first floor room have pool access, we had an ocean view that was nice.”
 of 5 bubbles 253patf, 28 Nov 2016 | Read review
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