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Paradisus Playa del Carmen La Perla

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GreenLeadersPlatinum level
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7,595 Reviews from our TripAdvisor Community

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Showing 5,267: English reviews
Lake Grove, New York
Reviewed 2 August 2016

This was the best vacation yet. We stayed in the royal service section. The staff was awesome from the maids to the spa staff. Everyone was helpful and pleasant to deal with. We had the butler service and we couldn't have been happier. Upon on our arrival we were upgraded to the Presidential Suite. It was tremendous 2 full bathrooms,...

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Helpful?
Thank liz48017
GM_Paradisus, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Guest, Thank you for posting such a great note about your stay Paradisus Playa del Carmen La Perla. It was our true pleasure to be your host in your home away from home, we hope to provide you more experiences at your holidays. Best wishes, Stefano Sturni Hotel Manager Paradisus Playa del Carmen La Perla

Reviewed 2 August 2016

Great Hotel with friendly staff. We were treated like royalty as soon as we arrived by very friendly and funny staff member named Freddie. Top notch Hotel, very clean, rooms were excellent and the food was out of this world. The pool was awesome with many staff members to keep you happy with whatever you needed. The beach area was...

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Thank Rob B
GM_Paradisus, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Guest, Thank you for posting such a great note about your stay Paradisus Playa del Carmen La Perla. It was our true pleasure to be your host in your home away from home, we hope to provide you more experiences at your holidays. Best wishes, Stefano Sturni Hotel Manager Paradisus Playa del Carmen La Perla

Reviewed 2 August 2016

My boyfriend and I just got back from our 5 night stay at the La Perla and it was nothing less than amazing. From the second we entered the resort, the service was phenomenal from start to finish. We constantly had a drink in our hands. The rooms are beautiful. We enjoyed all the amenities in the room such as...

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2Thank Juliana M
GM_Paradisus, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Guest, Thank you for posting such a great note about your stay Paradisus Playa del Carmen La Perla. It was our true pleasure to be your host in your home away from home, we hope to provide you more experiences at your holidays. Best wishes, Stefano Sturni Hotel Manager Paradisus Playa del Carmen La Perla

Fishkill, New York
Reviewed 2 August 2016

Amazing resort, amazing staff. Large choice for lunch from the grill by the pool, the buffet or the two restaurants open for lunch. we dined at five different restaurants and all were great. Entertainment every night, a lot of choice of bars. would recommend the resort.

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Thank Paulo R
GM_Paradisus, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Guest, Thank you for posting such a great note about your stay Paradisus Playa del Carmen La Perla. It was our true pleasure to be your host in your home away from home, we hope to provide you more experiences at your holidays. Best wishes, Stefano Sturni Hotel Manager Paradisus Playa del Carmen La Perla

Littleton, Colorado
Reviewed 1 August 2016

Didn't have the greatest experience with our butler. We were also never offered a cell phone as advertised but everything else was wonderful! The service at the beach and pool was excellent. Never had an empty drink in my hand.

Review collected in partnership with Meliá Hotels International
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1Thank Mandy V
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Mandy V, Thank you for sharing your Paradisus experience with us, but most important for letting us know about the downsides of your stay. We are now taking progressive actions in our Royal Service area to remedy this flaws. On the other hand, we are pleased to read that beach and pool were your favorite spots. Sincerely. Stefano Sturni...

Howard Beach, New York
Reviewed 1 August 2016 via mobile

Me and my Grandma just finished our 7 night stay at La Perla and had an absolutely amazing time! From the moment we checked in ( and greeted with 2 crisp glasses of champagne, to the time we left , we loved it). We had royal service ( free upgrade from hotel) and had use of certain restaurants and the...

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2Thank michael m
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Michael M, Thank you for sharing your thoughts. Our passion is expressed through our service. We are delighted that our friendly and attentive staff was able to communicate our philosophy by providing you with a wonderful experience. Reviews like yours motivate us to keep doing our best for all our guests. Stefano Sturni Hotel Manager Paradisus Playa del Carmen...

Reviewed 31 July 2016 via mobile

Amazing resort we stayed at the La Perla side from July 18-24. We had a 2 bedroom swim out suite which I definitely recomend. The whole resort is like a huge spa with koi ponds, plenty of seating and lounge areas throughout the entire resort. Food was great and staff was very friendly polite and accommodating. If I could describe...

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3Thank Alex E
GM_Paradisus, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Guest, Thank you for posting such a great note about your stay Paradisus Playa del Carmen. It was our true pleasure to be your host in your home away from home. Best wishes, Stefano Sturni Hotel Manager Paradisus Playa del Carmen La Perla

Findlay, Ohio
Reviewed 31 July 2016

There were definitely some good things about this place but the lows made this place average to us. Hotel Room notes When we arrived at around 4pm we were greeted, given something to drink and promptly sat down with Suzy, our contact for reservations etc. We were scheduled to meet with a Melia representative the next morning. We got back...

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2Thank makemusique1
Reviewed 31 July 2016 via mobile

During our trip my husband, daughter and myself were so pleased with everything Paradisus in playa del Carmen had to offer. In arriving we were greeted with a refreshing scented face towels, tropical drink and smiles all around. The rest of the week followed the lead. The staff is top notch, so friendly and sincere. We had a wonderful couple...

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Thank Sarahl1979
GM_Paradisus, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Guest, Thank you for posting such a great note about your stay Paradisus Playa del Carmen. It was our true pleasure to be your host in your home away from home. Best wishes, Stefano Sturni Hotel Manager Paradisus Playa del Carmen La Perla

Burlington, New Jersey
Reviewed 31 July 2016

We attended the resort for a wedding. The rooms were top rate - clean and modern. the pools were refreshing and fun - both the adults only pool and the family pool. The staff were friendly and accommodating. The food was plentiful, but it was not of the best quality. However, we were all able to find enough to eat!...

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Thank luvs2scrap
GM_Paradisus, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Guest, Thank you for posting such a great note about your stay Paradisus Playa del Carmen. It was our true pleasure to be your host in your home away from home. Best wishes, Stefano Sturni Hotel Manager Paradisus Playa del Carmen La Perla

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Beachfront
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Paradisus Playa del Carmen La Perla is a hotel catering to the discerning all-inclusive traveler. With 58 swim-up suites, opulent furnishings, and international cuisine prepared by award-winning chefs, this adults-only hotel is a crowd pleaser. Rooms feature special touches like deep soaker tubs and rainfall showers. Marble floors, flat-screen TVs, Minibar, in-room safe, free Wi-Fi, coffee maker, bathrobes and slippers, cable TV service and a DVD/CD player compliment the trendy interior design. Stay active with water sports like aqua aerobics, yoga, zumba and volleyball, or visit the spacious fitness facility. The Spa offers a wet and dry sauna($). Try a different menu every night with 14 restaurants. ... more   less 

Additional Information about Paradisus Playa del Carmen La Perla

Address: 5a Avenida | Corner Calle 112, Col. Luis Donaldo Colosio, Playa del Carmen 77719, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM1,526 - RM3,096 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa del Carmen La Perla 4.5*
Number of rooms: 394
Reservation Options:
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Also Known As:
Paradisus Playa Del Carmen La Perla Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Perla Mexico - Riviera Maya
Hotel Style:
#3 Business Hotel in Playa del Carmen
#9 Family Hotel in Playa del Carmen
#12 Top resorts Hotel in Playa del Carmen
#15 Spa Hotel in Playa del Carmen
#16 Romantic Hotel in Playa del Carmen
#16 Luxury Hotel in Playa del Carmen
#17 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Playa del Carmen La Perla staff and other travellers.
774 questions
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Questions? Get answers from Paradisus Playa del Carmen La Perla staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The room was very nice, it was a "Swim up" to the patio.”
 of 5 bubbles richm269, 18 Jan 2017 | Read review
“Get a swim-up room, so you have access to a private pool for those rooms.”
 of 5 bubbles 118alfonsos, 17 Jan 2017 | Read review
“The private swim up was perfect - we could access the pool right from our patio!”
 of 5 bubbles AmyB527, 15 Jan 2017 | Read review
“Make sure you snatch one of the Junior Suites in La Perla and try the Jacuzzi –”
 of 5 bubbles valeriaa971, 12 Jan 2017 | Read review
“La perla has an amazing view and rooms are very spacious!”
 of 5 bubbles andresa672, 12 Jan 2017 | Read review
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