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Paradisus Playa del Carmen La Perla

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Paradisus Playa del Carmen La Perla
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7,744 Reviews from our TripAdvisor Community

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There are newer reviews for Paradisus Playa del Carmen La Perla
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Showing 5,370: English reviews
Reviewed 16 August 2016

This was our second time staying at this resort, and it was absolutely fabulous both times. We were so incredibly impressed with the staff, who consistently went out of their way to make you feel welcome + went above and beyond. Paola Alvarado was especially thoughtful – we had checked in with her to confirm our dinner reservations the morning...

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Helpful?
Thank Katie K
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Katie K, We are very glad that one more time you had a wonderful experience. We are always improving our Paradisus and this is only because we take very seriously our guests satisfaction. Your comments are of great value to us. Sincerely Stefano Sturni Hotel Manager Paradisus Playa del Carmen La Perla

New York City, New York
Reviewed 16 August 2016 via mobile

We visited Paradisus-La Perla in August '16 and our stay was absolute perfection. So perfect, that we were already planning our return before leaving for the airport. The hotel grounds are well manicured and no detail was over looked, from the lattice work surrounding the fish ponds and restaurants to the hotel logo carefully pressed into the sand of each...

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1Thank Alex D
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Alex D, We are overjoyed knowing that you fully enjoyed our beautiful resort. We are pleased to read that your holiday at Paradisus La Perla – Royal Service was full of surprises. Our passion is exhibited through our service and we are delighted that our friendly and attentive staff was able to display our key philosophy by providing you...

New Bern, North Carolina
Reviewed 16 August 2016

This was an amazing hotel,great service, and beyond expectations. Adults and family sides of the resort are seperate which is good for both parties. Royal service is even more exclusive, which I totally recommend. Property was superb and the staff was amazing. Highly recommend this hotel.outstanding value for the money. It is truly all inclusive. we were totally impressed from...

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank timothyjh237
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear timothyjh237, We are grateful to read about your unforgettable stay. We are honored by your comments, it is a pleasure for us to read the way you describe your experience at Royal Service. From day one through your whole stay, every detail of our facilities, Royal Service attention, pool area, restaurants and unparalleled service from our staff. Let us...

Reviewed 16 August 2016

My husband and I chose Paradisus Playa del Carmen for our honeymoon after hearing excellent things from our friends and coworkers, and we were so glad we did. We were absolutely blown away by the resort and the incredible level of service each and every employee gives. The employees go above and beyond all day, every day. Whenever we had...

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Helpful?
Thank Jessie N
GM_Paradisus, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Guest, Thank you for posting such a great note about your stay Paradisus Playa del Carmen La Perla. It was our true pleasure to be your host in your home away from home, we hope to provide you more experiences at your holidays. Best wishes, Stefano Sturni Hotel Manager Paradisus Playa del Carmen La Perla

Newmarket, Canada
Reviewed 15 August 2016

We stayed at the Paradisus in July and it was both my girlfriend and I’s best experience ever in a resort. Prior to our trip, we both had buyer’s remorse after each spending about 300$ over budget However, the second we got into our room we knew the extra money was worth it. This hotel is a notch above the...

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Thank dredrej
GM_Paradisus, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Guest, Thank you for posting such a great note about your stay Paradisus Playa del Carmen La Perla. It was our true pleasure to be your host in your home away from home, we hope to provide you more experiences at your holidays. Best wishes, Stefano Sturni Hotel Manager Paradisus Playa del Carmen La Perla

Kingsland
Reviewed 15 August 2016

very clean and friendly place. the staff was excellent. only things I may change is to put fans in the outdoor restaurants for some air movement cause it gets a little humid and the breakfast food warmers did not keep the food warm. but besides that I had a wonderful time and will return soon.

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Helpful?
Thank Ruben A
GM_Paradisus, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Guest, Thank you for posting such a great note about your stay Paradisus Playa del Carmen La Perla. It was our true pleasure to be your host in your home away from home, we hope to provide you more experiences at your holidays. Best wishes, Stefano Sturni Hotel Manager Paradisus Playa del Carmen La Perla

Playa del Carmen, Mexico
Reviewed 15 August 2016

Just got back from spending six days in Royal Service at La Perla. Staff was wonderful, food was great. Hotel's aromatherapy was awesome. Special thanks goes to Alejandro our butler, Alfredo the Royal Service pool waiter and Alma. Thanks for making our stay a memorable one!

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank Stephen P
GM_Paradisus, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Guest, Thank you for posting such a great note about your stay Paradisus Playa del Carmen La Perla. It was our true pleasure to be your host in your home away from home, we hope to provide you more experiences at your holidays. Best wishes, Stefano Sturni Hotel Manager Paradisus Playa del Carmen La Perla

Reviewed 15 August 2016

My boyfriend and I along with my mother n law and father n law stayed at La Perla for 7 days! I can truly say We had an amazing time, we loved everything about this resort including the food, service, and drinks. I would definitely come back again! I have to say our server by the pool name Ruben was...

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Helpful?
1Thank Brenda Z
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Brenda Z, We value your feedback. Thank you for appreciating our outstanding resort, delicious food, clean rooms and excellent customer service. We will congratulate Ruben and Giovanni for being part of your wonderful experience. It will be a pleasure to host you and your family at La Esmeralda on your next holiday. Stefano Sturni Hotel Manager Paradisus Playa del...

Summerville, South Carolina
Reviewed 15 August 2016

Need to clearly enforce the adultsame only side of hotel more and not allow familis with kids to wander on adult side. Royal service is a premium but until they enforce it from non royal guest coming to private area, it's not worth it

Review collected in partnership with Meliá Hotels International
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1Thank thomasjZ4811IT
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear thomasjZ4811IT, Altought La Perla is an adults only resort we do share some common areas with our twin resot La Esmeralda, like El Zocalo and especially our Asian restaurant Bana. However, our room areas, pool and beach areas in La Perla side are adults only. Nonetheless we appreciate your suggestions which will help us improve our services. Sincerely Stefano...

Reviewed 15 August 2016

We travel once a year to major resorts in the Caribbean. Going in, we heard nothing but great things about Paradisus La Perla. Naturally we were a little skeptical since we have had fantastic stays in resorts before such as Excellence and Sandals. But we wanted to see for ourselves. Wow! We were not disappointed at all. This resort exceeded...

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Helpful?
2Thank Nick B
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Nick B, Thank you very much for taking the time to share your Paradisus Royal Service experience with us and with future visitors. It is pleasant to read we surpassed your expectations regarding the Royal Service benefits while you were pampered by our friendly staff, especially by your butlers Armando and Fernando, as well as Diana, Fernando, Inocencio and...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Beachfront
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Paradisus Playa del Carmen La Perla is a hotel catering to the discerning all-inclusive traveler. With 58 swim-up suites, opulent furnishings, and international cuisine prepared by award-winning chefs, this adults-only hotel is a crowd pleaser. Rooms feature special touches like deep soaker tubs and rainfall showers. Marble floors, flat-screen TVs, Minibar, in-room safe, free Wi-Fi, coffee maker, bathrobes and slippers, cable TV service and a DVD/CD player compliment the trendy interior design. Stay active with water sports like aqua aerobics, yoga, zumba and volleyball, or visit the spacious fitness facility. The Spa offers a wet and dry sauna($). Try a different menu every night with 14 restaurants. ... more   less 

Additional Information about Paradisus Playa del Carmen La Perla

Address: 5a Avenida | Corner Calle 112, Col. Luis Donaldo Colosio, Playa del Carmen 77719, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM1,510 - RM4,029 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa del Carmen La Perla 4.5*
Number of rooms: 394
Reservation Options:
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Also Known As:
Paradisus Playa Del Carmen La Perla Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Perla Mexico - Riviera Maya
Hotel Style:
#3 Business Hotel in Playa del Carmen
#9 Family Hotel in Playa del Carmen
#13 Top resorts Hotel in Playa del Carmen
#16 Luxury Hotel in Playa del Carmen
#16 Spa Hotel in Playa del Carmen
#16 Romantic Hotel in Playa del Carmen
#18 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Playa del Carmen La Perla staff and other travellers.
832 questions
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Questions? Get answers from Paradisus Playa del Carmen La Perla staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want to be close to everything, ask for a room close to the main lobby and near the restaurants.”
 of 5 bubbles theresabC5354ZW, 26 Feb 2017 | Read review
“Go with a adult room if you are not there with kids, it's more expensive but so worth it.”
 of 5 bubbles N6050ZLtinak, 23 Feb 2017 | Read review
“Swim-in/out, prefer ground level”
 of 5 bubbles miak762, 20 Feb 2017 | Read review
“Top floor, away from housekeeping, Ocean view must be nice! We wouldn't know!”
 of 5 bubbles ljrsales, 20 Feb 2017 | Read review
“We had rooms facing the ocean, looking across the property. This gave us morning sun and afternoon shade on our deck. JUST PERFECT.”
 of 5 bubbles peterp665, 18 Feb 2017 | Read review
5 of 5