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Paradisus Playa del Carmen La Perla

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Paradisus Playa del Carmen La Perla
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7,985 Reviews from our TripAdvisor Community

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There are newer reviews for Paradisus Playa del Carmen La Perla
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Showing 5,554: English reviews
Reviewed 17 September 2016

I loved this place , I was there two weeks ago, the hotel is beautiful, the view, the people, the food in the restaurants is very good , and my favorite restauran was Bana and Vento . I recommend the use of fans and palapas on the grill to cool off and have a good time . My stay was...

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Helpful?
1Thank Valeria M
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Valeria M, We appreciate your kind words directed to Ariadna Juzaino. Without any doubt she was a significant part of your experience with her special attention to details and her tailored service. Please be sure that your notes will be transferred to her as she deserve to know her daily effort is well appreciated by our guests. Sincerely. Stefano...

Yonkers, New York
Reviewed 16 September 2016

Went for a birthday trip with my boyfriend. We were treated like royalty! The food was amazing, the beach was warm and clean! Went to tulum as an excursion.. Pretty boring! Don't waste your money! But Xelha was fun! Just bring extra money because all the fun stuff cost additional fees! I would definitely go again!

Review collected in partnership with Meliá Hotels International
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1Thank 878deannas
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear 878deannas, After reading your notes, we are glad to know our LUXEclusive plan fitted your expectations in every way, with the variety offered at the restaurants, but most of all the attentive service provided by our staff. Sincerely. Stefano Sturni Hotel Manager Paradisus Playa del Carmen La Perla

Camas, Washington
Reviewed 16 September 2016

My husband and I went to La Perla for our honeymoon for 10 days. The resort really exceeded our expectations. Upon arrival we were upgraded to room levels to a 1 bedroom suite with a jacuzzi. One of the first things we realized as we walked in was how good it smelled. La Perla really works on having a nice...

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Helpful?
1Thank andreamitz
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear andreamitz, Our passion is exhibited through our service. We are delighted that our friendly and attentive staff was able to display our key philosophy by providing you with a wonderful experience. We will transfer you notes to Priscilla. It is always satisfactory to receive feedback from our guests recognizing some staff members' enthusiasm and service devotion. Sincerely. Stefano Sturni...

Playa Del Carmen, Mexico
Reviewed 16 September 2016

My husband and I had visited Paradisus once before on vacation. We loved it so much that we decided to visit the Romance Office and plan our wedding there. This review is primarily about the service I received during the planning and execution of my wedding. Overall, I had a great experience planning my destination with the Paradisus Romance office.The...

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Helpful?
Thank olive0801
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear olive0801, We feel proud to know you had a great wedding at Paradisus Playa del Carmen and that our service went beyond your expectations, we are glad to know the service provided by Araceli was excellent and personalized, always focused on your total satisfaction. We hope you can honor us with your visit once again. Sincerely. Stefano Sturni Hotel...

Venice, FL
Reviewed 16 September 2016

The hotel is wonderful. The employees are all wonderful! Best was Adrianna in Guest Services, who took it upon herself to make sure all the restaurants were prepared for us "vegetarians", as well as Franklin in Fuego, the best restaurant ever, who personally advised us as to the best vegetarian options we have ever had! The grounds are immaculate, and...

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Helpful?
Thank SueBlue
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear SueBlue, I take this opportunity to thank you for your words on your overall experience. After your holiday at Paradisus, we are proud to read we succeeded in offering unique experiences to both of you. adrianna and Franklin will be delighted to hear that they contributed to your stay. I also thank you for your suggestions about the vegetarian...

Charlotte, North Carolina
Reviewed 15 September 2016

We could n't give a more RAVING review. This was the perfect honeymoon destination. It was a nice mix of adults and honeymooners alike. We stayed in the adults-only side of the resort. We were pampered from having our clothes nicely pressed to a bubbly hot tub with rose petals drawn for us upon arrival back from dinner. Exceptional start...

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank Katelyn M
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Katelyn M, Your appreciation has boosted our confidence as well as augmented our desire to keep offering unique experiences to all our guests. Thank you for trusting us with your honelymoon and appreciating our work. Hopefully you will give us the chance to serve you again. Sincerely, Stefano Sturni Hotel Manager Paradisus Playa del Carmen La Perla

Los Angeles, California
Reviewed 15 September 2016

Location and hotel absolutely beautiful! It truly is paradise! Royal service is a must! The privacy and exclusivity is unmatched. We had some glitches at first but the staff went out of their way to make sure we received what we paid for. The food was great for breakfast. Lunches and dinner was what you would expect so venture out...

Review collected in partnership with Meliá Hotels International
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Thank mreneel
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear mreneel, We feel proud to learn you had an awesome anniversary at Paradisus Playa del Carmen La Perla and you took advantage of being a Royal Service guest, have tasted some delightful dishes at our a la carte restaurant, along with the staff service that went beyond your expectations. Sincerely. Stefano Sturni Hotel Manager Paradisus Playa del Carmen La...

North Plainfield, New Jersey
Reviewed 15 September 2016

Great vacation!! We celebrated our anniversary and Royal Service is the way to go. Alfredo at the pool took care of us and everyone....what a hard working man! The resort was first class great service....will be back!!

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank Chicachagy
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Chicachagy, Our most important goal is to exceed our guests' expectations in all the possible ways and we are pleased to know we did it with you. Our special services and attributes at Royal Service were well appreciated by you, as well as our LUXEclusive plan, comfort in your suite, activities and shows. Your comments will be shared with...

Reviewed 15 September 2016 via mobile

Hi, We'd like to share our Unforgettable dinner with extraordinary culinary experience at Asian restaurant bana! Thanks to friendly service from Eduardo, Catalina, Luisa y chef Beto who shared their passion!

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Helpful?
Thank Marc-Antoine M
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Estimado Marc-Antoine M, It is pleasant for us to know that you enjoyed your stay at our resort and that you appreciated the friendliness and service of our staff. Especially the service provided by Eduardo, Catalina, Luisa and Chef Beto. Be confident that they will receive your recognition to their great service to motivate them to continue giving the best...

Reviewed 14 September 2016

The hotel is invested and very beautiful, great attitude of employees and always making sure the guests are satisfied. Lenny representative reception helped us with everything you need, even when we had a problem with the order and all with a smile. Always concerned to explain to us and make sure everything is OK. Highly recommend the hotel, Good value.

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Helpful?
Thank Roni S
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Roni S, Thank you for appreciating our outstanding resort, delicious food, clean rooms and excellent customer service. We will congratulate Lenny for being part of your wonderful experience. Sincerely. Stefano Sturni Hotel Manager Paradisus Playa del Carmen La Perla

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Beachfront
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Bana Restaurant
Bana Restaurant
Cuisines: Japanese, Sushi, Asian
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Paradisus Playa del Carmen La Perla is a hotel catering to the discerning all-inclusive traveler. With 58 swim-up suites, opulent furnishings, and international cuisine prepared by award-winning chefs, this adults-only hotel is a crowd pleaser. Rooms feature special touches like deep soaker tubs and rainfall showers. Marble floors, flat-screen TVs, Minibar, in-room safe, free Wi-Fi, coffee maker, bathrobes and slippers, cable TV service and a DVD/CD player compliment the trendy interior design. Stay active with water sports like aqua aerobics, yoga, zumba and volleyball, or visit the spacious fitness facility. The Spa offers a wet and dry sauna($). Try a different menu every night with 14 restaurants. ... more   less 

Additional Information about Paradisus Playa del Carmen La Perla

Address: 5a Avenida | Corner Calle 112, Col. Luis Donaldo Colosio, Playa del Carmen 77719, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM1,373 - RM3,839 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa del Carmen La Perla 4.5*
Number of rooms: 394
Reservation Options:
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Also Known As:
Paradisus Playa Del Carmen La Perla Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Perla Mexico - Riviera Maya
Hotel Style:
#4 Green Hotel in Playa del Carmen
#9 Family Hotel in Playa del Carmen
#13 Top resorts Hotel in Playa del Carmen
#16 Spa Hotel in Playa del Carmen
#16 Romantic Hotel in Playa del Carmen
#17 Luxury Hotel in Playa del Carmen
#18 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Playa del Carmen La Perla staff and other travellers.
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Questions? Get answers from Paradisus Playa del Carmen La Perla staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Any room is good!”
  • Pool area
Kylie_G88, 22 Apr 2017 | Read review
“Ask for poolside view if possible (gets you closer to everything).”
  • nightly turn-down service
  • towels replaced daily (wasteful)
  • very clean - mini bar stocked daily
jimcervo, 22 Apr 2017 | Read review
“Consider a swim up suite”
Lil_Ninja_75, 21 Apr 2017 | Read review
“Ground floors room have absolutely beautiful swim in pools. You walk out of your room right into the pool that wraps the resort.”
77Sunseeker77, 20 Apr 2017 | Read review
“Perfect. I love your room size. We had the master bed room, it had a seperate area for the soaking tub and a shower stall and the Jet tub on our balcony was an extra touch”
Sikirat, 20 Apr 2017 | Read review
5 of 5