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Paradisus Playa del Carmen La Perla

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7,854 Reviews from our TripAdvisor Community

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There are newer reviews for Paradisus Playa del Carmen La Perla
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Showing 5,461: English reviews
San Diego, California
Reviewed 3 August 2016

great place to stay, very clean and very good food. the tepanyaki place was amazing, also sushi was even better. just remember to book the restaurants through the desk so that you dont get the timeshare sales pitch.

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Helpful?
Thank deftmike60
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Deftmike60, We are glad to know you enjoyed your stay in every single way, our staff will be pleased to read your comments about your experience. Sincerely Stefano Sturni Hotel Manager Paradisus Playa del Carmen La Perla

San Francisco, California
Reviewed 3 August 2016

The hotel is great but needs to be more reasonable on bolt on service. The all inclusive is great but I felt like the hotel took advantage of anything of a bolt on. Higher end tequilas were more expensive than in America. Included wine was terrible and the kind you could purchase was grossly overpriced and non all inclusive food...

Review collected in partnership with Meliá Hotels International
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Helpful?
3Thank W251XWgabrielar
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear W251XWgabrielar, Our most important goal is to exceed our guests' expectations in all the possible ways. That is why your suggestions are very important for us, they will help us improve our service day by day. Best regards Stefano Sturni Hotel Manager Paradisus Playa del Carmen La Perla

Mex DF
Reviewed 3 August 2016 via mobile

Food good quality, environment good, presentation of the meals so good. Worth to be here. Ivan is excellent! Menu cold dishes are excellent. Drinks nice, entrees are the best in the hotel restaurants.

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Helpful?
Thank ClaudiaGM
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Claudia GM, We appreciate your description on our many restaurants but most impotant the great service you received from Ivan and all the staff during your stay. Best regards Stefano Sturni Hotel Manager Paradisus Playa del Carmen La Perla

Easley, South Carolina
Reviewed 3 August 2016

My daughter and I attended a family wedding and met many wonderful and helpful staff. the food was excellent with many great restaurants to choose from. I want to recognize a few staff Juan Rodriquez, Paola Alvorado (assisted me in getting seen by the resort MD), Fernando Orozco, Yvette Vallandares, Melisse Brambila (aided my daughter in retrieving her Iphone left...

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Helpful?
Thank Sylcli
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Sylcli, Our passion is to make every moment of your stay unique and wonderful. Juan Rodriquez, Paola Alvarado, Fernando Orozco, Yvette Valladares, Melissa and Dr. Carolina Camarena will be pleased to know they made the difference during your family holiday. Sincerely Stefano Sturni Hotel Manager Paradisus Playa del Carmen La Perla

Bethesda, Maryland
Reviewed 3 August 2016

My fiancé and family just returned from a wedding planning trip to La Perla. We were so impressed with the romance team. The wedding meeting was so organized and professional. The service at this resort is beyond accommodating and the food was amazing! Everyone is so friendly, the decor is gorgeous, and the rooms are spotless. We will be getting...

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Helpful?
1Thank srmiller1210
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Srmiller1210, We want to thank you for choosing our Paradisus for this special celebration. Be sure we will not let down, and yours will be a one out of this world wedding. Please do not hesitate to contact us, and our Romance team if any further assistance needed. Best regards Stefano Sturni Hotel Manager Paradisus Playa del Carmen La...

Reviewed 3 August 2016

This is a beautiful resort. It was a great place to celebrate our 25th wedding anniversary. from the moment we arrived we felt welcomed and relaxed. We had initially booked a one bedroom suite, but Yolitzin at the front desk upgraded us to a luxury one bedroom suite with 2 tubs and a spacious shower. Heck the suite was bigger...

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Helpful?
1Thank John P
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear John P, I would like to congratulate you both for your 25th Wedding Anniversary! We feel very honored to have been part of such an amazing celebration! We appreciate when our guests decide to spend an especial celebration with us. It becomes then a personal commitment for everyone at Paradisus to fulfill their expectations. Sincelery. Stefano Sturni Hotel Manager...

Miami, Florida
Reviewed 3 August 2016

When I booked this trip I knew that Paradisus were good resorts because I have been to a few. This place is so beautiful everywhere you look. The property is laid out nicely and everywhere you go or look is just pure bliss.The rooms are beautiful and laid out nicely. The maid service is special they are there for anything...

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Helpful?
2Thank Andy G
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Andy G, We are pleased to read that your family holiday at Paradisus Royal Service was full of surprises. Thank you for sharing with us part of your Paradisus Royal Service experience and for highlighting the aspects you enjoyed the most during your stay, especially the great service provided by Napoleon and Roman. We will share your thoughts with...

Bristol, Rhode Island
Reviewed 2 August 2016

The property was beautiful and the staff was very attentive. The drink service st the pool bar and on the beach was great. Double check with your concierge! Ours forgot to book our restaurant reservations.

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank henrycQ8886GI
Reviewed 2 August 2016

This was the best vacation I ever had, excellent service, everyone very friendly, I had a massage at Yhi Spa with Monica the best Massage therapist I ever had! Thank you Monica, and I will come back soon.

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Helpful?
Thank Andrew S
GM_Paradisus, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Guest, Thank you for posting such a great note about your stay Paradisus Playa del Carmen La Perla. It was our true pleasure to be your host in your home away from home, we hope to provide you more experiences at your holidays. Best wishes, Stefano Sturni Hotel Manager Paradisus Playa del Carmen La Perla

Reviewed 2 August 2016

General Resort Comments (La Perla side only): Good - modern architecture and design. very clean feeling (workers were constantly cleaning as well.) Bad - far too large & spread out. directions to restaurants wasn't very clear & it was easy to get lost. Also, most of the dining areas are outside - which is VERY hot. There aren't any fans...

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Helpful?
3Thank Emily H
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Emily H, The extra benefits and services for our Royal Service guests are great motivation for returning guests. Therefore, we have shared your notes with our managers to let them know about the opportunity areas to work with our staff and improve the service at our area in the resort. Best regards. Stefano Sturni Hotel Manager Paradisus Playa del...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Beachfront
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Bana Restaurant
Bana Restaurant
Cuisines: Japanese, Sushi, Asian
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Paradisus Playa del Carmen La Perla is a hotel catering to the discerning all-inclusive traveler. With 58 swim-up suites, opulent furnishings, and international cuisine prepared by award-winning chefs, this adults-only hotel is a crowd pleaser. Rooms feature special touches like deep soaker tubs and rainfall showers. Marble floors, flat-screen TVs, Minibar, in-room safe, free Wi-Fi, coffee maker, bathrobes and slippers, cable TV service and a DVD/CD player compliment the trendy interior design. Stay active with water sports like aqua aerobics, yoga, zumba and volleyball, or visit the spacious fitness facility. The Spa offers a wet and dry sauna($). Try a different menu every night with 14 restaurants. ... more   less 

Additional Information about Paradisus Playa del Carmen La Perla

Address: 5a Avenida | Corner Calle 112, Col. Luis Donaldo Colosio, Playa del Carmen 77719, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM1,427 - RM3,297 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa del Carmen La Perla 4.5*
Number of rooms: 394
Reservation Options:
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Also Known As:
Paradisus Playa Del Carmen La Perla Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Perla Mexico - Riviera Maya
Hotel Style:
#4 Green Hotel in Playa del Carmen
#9 Family Hotel in Playa del Carmen
#13 Top resorts Hotel in Playa del Carmen
#16 Luxury Hotel in Playa del Carmen
#16 Romantic Hotel in Playa del Carmen
#16 Spa Hotel in Playa del Carmen
#18 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Playa del Carmen La Perla staff and other travellers.
874 questions
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Questions? Get answers from Paradisus Playa del Carmen La Perla staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get the royal service. just do it. it's more than worth it.”
 of 5 bubbles kymberlieblub, 23 Mar 2017 | Read review
“Top floor ”
 of 5 bubbles Pipinerka, 23 Mar 2017 | Read review
“try getting free upgrade for 'royal treatment' (or at least a room in royal service building)”
 of 5 bubbles Marina__Duluth, 22 Mar 2017 | Read review
“I would recommend that the mini bar provides red and white wine and also healthier snacks.”
 of 5 bubbles johnwilliamf2017, 21 Mar 2017 | Read review
“Book a swim-up for more access to the pool. Master suites have private jacuzzis - otherwise there is no free hot tub in the resort.”
 of 5 bubbles KAWGilbo, 17 Mar 2017 | Read review
5 of 5