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Paradisus Playa del Carmen La Perla

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7,354 Reviews from our TripAdvisor Community

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There are newer reviews for Paradisus Playa del Carmen La Perla
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Showing 5,108: English reviews
Rancho Cucamonga, California
Reviewed 15 May 2016

This resort was beautiful, the service outstanding. Our butler, Napoleon Raminez, was excellent and should be requested if you stay here. All personnel from the bartenders to the maids provided the utmost in excellent service. Most all personnel spoke English and some French or German. We were very impressed by the refined and obvious careful selection of these employees. The...

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Thank B8290NLjoseg
Huntsville, Alabama
Reviewed 15 May 2016 via mobile

Beautiful location, beautiful people, and no kids allowed. Service was top notch and felt like I was really pampered. All inclusive so be prepared to enjoy your time there. Hint: room service takes forever. Order more than you need. Order a shot with your drink as they are watered down. Other than that, amazing!!!

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Thank PinkPanda1812
Chicago, Illinois
Reviewed 14 May 2016

The staff went above and beyond. We had a family emergency and had to leave unfortunately before we couldn't really delve into the whole experience it what we did was fantastic. Looking forward to returning soon. Everyone was helpful and respectful and the place was beautiful.

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Thank johnO6467TL
Brooklyn, New York
Reviewed 14 May 2016

We came to La Perla to celebrate my sister's 25th birthday. We have not stopped talking about it since. We had such an amazing experience and will be returning again! The food was great! The atmosphere and aura was just perfect!

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1Thank avilax2016
East Palo Alto, California
Reviewed 14 May 2016

La Perla is an excellent hotel! All employees are very nice, they take care of every one of your needs and went above and beyond for my girlfriends birthday bringing her a surprise slice of cake and bottle of champagne!

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Thank U4030EWstevens
Minneapolis, Minnesota
Reviewed 13 May 2016

I'm not an 'all-inclusive' kinda girl...so let's just say I was BLOWN AWAY! We loved our trip so much that the night we got home we re-booked six months from now to spend Thanksgiving at La Perla. I 100% recommend "Royal Service" Gilberto Torres was our Butler for the week and he was awesome. Such incredible customer service, we truly...

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3Thank Brian T
Boston, Massachusetts
Reviewed 13 May 2016

The Food is too Americanized. If I am visiting Mexico, I don't want to be eating burgers by the poolside. Breakfast is the same every single day, with no option for a sit down and order individually... buffet only. Making a dinner reservation every night is also annoying. The best restaurant Bana is always booked.

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2Thank meaghanc146
Atlanta, Georgia
Reviewed 13 May 2016

Resorts food was phenomenal.Top shelf liquor and very clean rooms and resort grounds.We had the royal service/butler service and it was great.Our butler Raul was simply amazing.La Perla is on our list of top resorts to relax, drink and eat good.

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Thank Leslie H
Bella Vista, Arkansas
Reviewed 13 May 2016 via mobile

Am we spent 5 nights here and the overall experience was good, but there is room for improvement. I will start by listing the pros and cons. Pros: 1) Great service, at least 95% of the people there were very friendly. They did a good job training their employees to say hello whenever they encounter a guest. We also encountered...

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5Thank Live_your_experience
Galloway, New Jersey
Reviewed 13 May 2016

I can not wait to return. The resort is gorgeous and all staff are willing to go above and beyond for any of your needs. I was there with a group of 11 girls for a bachelorette party. The restaurants were very accommodating with our large group and some have food allergies.

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1Thank BriDS85

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Beachfront
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Paradisus Playa del Carmen La Perla is a hotel catering to the discerning all-inclusive traveler. With 58 swim-up suites, opulent furnishings, and international cuisine prepared by award-winning chefs, this adults-only hotel is a crowd pleaser. Rooms feature special touches like deep soaker tubs and rainfall showers. Marble floors, flat-screen TVs, Minibar, in-room safe, free Wi-Fi, coffee maker, bathrobes and slippers, cable TV service and a DVD/CD player compliment the trendy interior design. Stay active with water sports like aqua aerobics, yoga, zumba and volleyball, or visit the spacious fitness facility. The Spa offers a wet and dry sauna ($). Try a different menu every night with 14 restaurants and 16 bars. Popular dining options include Japanese, South American, Mediterranean, Mexican cuisine and Signature cuisine “Passion” by Martin Berasategui ($) Awarded by the AAA Five Diamond. 24-hour room service. The Cancun International Airport is 45 minutes from the Paradisus Playa Del Carmen La Perla. The shopping district of Playa Del Carmen, including tourist favorite 5th Avenue, is a 20-minute walk. ... more   less 

Additional Information about Paradisus Playa del Carmen La Perla

Address: 5a Avenida Esquina Calle 112 | Col. Luis Donaldo Colosio, Playa del Carmen 77719, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM1,569 - RM4,284 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa del Carmen La Perla 4.5*
Number of rooms: 394
Reservation Options:
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Also Known As:
Paradisus Playa Del Carmen La Perla Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Perla Mexico - Riviera Maya
Hotel Style:
#3 Business Hotel in Playa del Carmen
#9 Family Hotel in Playa del Carmen
#12 Top resorts Hotel in Playa del Carmen
#15 Spa Hotel in Playa del Carmen
#16 Luxury Hotel in Playa del Carmen
#16 Romantic Hotel in Playa del Carmen
#17 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Playa del Carmen La Perla staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“None everything was great.”
 of 5 bubbles kais638, 7 Dec 2016 | Read review
“Get a swim out suite if you can. ”
 of 5 bubbles jonathanmV6014KC, 5 Dec 2016 | Read review
“splurge for the royal service is possible. Beach view not needed.”
 of 5 bubbles mjponce2016, 5 Dec 2016 | Read review
“Pay the extra for Royal Service. ”
 of 5 bubbles TorontotravelAndrea, 4 Dec 2016 | Read review
“The swim up room looked amazing but to upgrade was $80.00 us per night. Not worth it. Loved the décor in our room. Lots of closet space”
 of 5 bubbles patricialyns2016, 3 Dec 2016 | Read review
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