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Iberostar Tucan Hotel

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6,010 Reviews from our TripAdvisor Community

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Showing 4,317: English reviews
Brooklyn, New York
Reviewed 3 days ago NEWvia mobile

This was our second time in the resort and we did not regret coming back. Everything was great: fast check in, clean rooms, good entertainment and friendly staff! After busy and crazy life in New York we really enjoyed the time in a place full of greenery, animals and birds. One of the things that we like about the resort...

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1Thank Larisa G
Denver, Colorado
Reviewed 6 days ago NEW

This is a great hotel. The food is good (not great) the rooms are very clean and the beach is awesome. The hotel grounds with all the animals also adds to the experience. And lastly the entertainment team is really great. They work so hard to make sure everyone is enjoying their time and to provide a wide range of...

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7Thank DNver
Toronto, Canada
Reviewed 1 week ago NEW

Very good service, friendly and nice staff. Dinner (ie Italian restaurant) is much better than breakfast/lunch buffet. Buffet was just so so or ok. It could be better. Bacon & eggs are over cooked. Its a hit or miss with their buffet. Nice & clean resort. We liked how there was no pressure to tip. Many Europeans stay here and...

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2Thank Love2Travel4Ever2088
Reviewed 1 week ago

Pros: - Great location. Hotel is located in a gated community and surrounded by other resorts. - Staff. Overall very courteous and pleasant employees. - Activities. You don`t even have to bother planning your days, hotel has everything catered to you: water aerobics, yoga, salsa dancing, air gun and amazing shows every evening. Maria with entertainment team was the best....

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3Thank JMelentyeva
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for commenting about your recent experience at IBEROSTAR Tucan & Quetzal. We are happy to read your positive remarks regarding our great location, friendly staff, fun entertainment, amazing wildlife, culinary experience and lovely atmosphere of our facilities. We are glad that your expectations were exceeded and appreciate your kind recognition to Maria from our Star Friends...

Victoria, Canada
Reviewed 1 week ago

Everything was so wonderful, where do I start. 1) check in was flawless, I had done a online check in the week before so that may have helped. 2) we were so pleased with the room assignment, 1400 block with the upper floor jungle view, just what we were hoping for. We wanted to see the monkeys. Boy did we...

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4Thank Rinny2424
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for sharing your review regarding your recent stay at IBEROSTAR Tucan & Quetzal. We are pleased to read how wonderful your vacation went due to our relaxing spa services, amazing wildlife sighting, gorgeous beach, staff friendliness and so much other fun and pleasant experiences at our facilities. Thank you for remarking our co-worker Dafne for her...

Luton, United Kingdom
Reviewed 1 week ago via mobile

We stayed at tucan early in November nice hotel food good five different restaurants to choose from plus buffet restaurant. Plenty to eat if you want you have lobby bar beach bar and bar at the entertainment area and you do have waitress service who do look after you for drinks. Entertainment is good during the day no pressure if...

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4Thank paul m
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for your recent visit to IBEROSTAR Tucan & Quetzal. We appreciate your positive comments about our lovely facilities, our wait service and our natural grounds. We are happy that you enjoyed our culinary experience and fun entertainment. We hope for the pleasure of welcoming you again to Playa del Carmen. Kind regards, Quality Manager IBEROSTAR Mexico

Sudbury, Ontario, Canada
Reviewed 1 week ago

Just returned from Iberostar Tucan last week. Traveled with my 2 children, 8 and 15 and with my mother. We all thoroughly enjoyed our stay. We stayed in a Superior Ocean Front Junior Suite with beautiful ocean views. Room was very clean, fridge well stocked. All staff were very friendly and accommodating. Felt safe at all times, and this was...

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4Thank Corine G
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for the pleasure of receiving you and your family at IBEROSTAR Tucan & Quetzal. It makes us happy to read that you all had a lovely trip and that you enjoyed our fun entertainment, beautiful beach, attentive staff and beautiful grounds. It is important to us to provide our guest with a safe environment where memorable...

Lodi, Wisconsin
Reviewed 2 weeks ago

Pro: Staff as always extremely nice and friendly, Beach and sand: clean with no rocks to walk on. Buffets always something to appeal to your taste. Also, noticed a marked improvement in preparing and selection of beef items. The Steak House had some real good steaks this time. Sorta wish it was a classier location like the Italian or Japanese...

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5Thank chucksue13
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We would like to thank you for your preference at IBEROSTAR Tucan & Quetzal to enjoy your vacations. It is gratifying to hear that you have found several improvements and accommodating services since your last visit to our resort as our main goal is to provide our beloved guests with the best experiences while vacationing with us. We...

Staten Island, New York
Reviewed 2 weeks ago via mobile

I have to say, this resort was absolutely fascinating. A forest path that takes you to pool, beach , restaurants, was filled with beautiful peacocks, flamingos , monkeys, and iguanas. Other little animals which I can't recall what they were called, could also be found roaming. It was unlike any other resort. The staff was absolutely incredible. I cannot say...

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5Thank oakley84
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for writing such a nice review about your recent stay at IBEROSTAR Tucan & Quetzal. We are pleased to read that everything about your vacation went wonderfully. Your kind words highlighting our amazing staff service, especially the one provided by Marco will be gladly shared with the entire team. It was a pleasure to have you...

Sunderland, United Kingdom
Reviewed 2 weeks ago

Has 6 al a cart restaurants which are superb and 2 large buffet style. Food is excellent in all of them. The wild animals in the jungle in the middle of the hotel were fantastic. Don't need to take hair dryers, shower gel, shampoo, conditioner as this is replenished in your room every day. Never done all inclusive before, but...

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7Thank angiesan2016
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for the time you took to share your experience at IBEROSTAR Tucan & Quetzal. It is fantastic to read that all about your stay, from our gorgeous beach to our entertaining activities and our amazing were of your liking. Our main concern is for our dear guests to enjoy their experience with us and we are...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool area. ... more   less 

Additional Information about Iberostar Tucan Hotel

Address: Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM907 - RM2,094 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Tucan Hotel 3.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Iberostar Playa Del Carmen
Iberostar Tucan Mexico
Iberostar Tucan Playa Del Carmen
Playa Del Carmen Iberostar
Iberostar Tucan Quetzal
Iberostar Tucan Playacar
Iberostar Tucan Hotel Playa Del Carmen, Mexico - Riviera Maya
Hotel Style:
#13 Family Hotel in Playa del Carmen
#22 Top resorts Hotel in Playa del Carmen
#25 Romantic Hotel in Playa del Carmen
#31 On the Beach Hotel in Playa del Carmen
#32 Spa Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Tucan Hotel staff and other travellers.
651 questions
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Questions? Get answers from Iberostar Tucan Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Email them in advance to ask for quiet room like us and no smoking to remind them of what you want before you arrive”
 of 5 bubbles Love2Travel4Ever2088, 30 Nov 2016 | Read review
“1400 block has great opportunity to see the monkeys. The 1400 block is noisy until about 11 pm due to the resort next door.”
 of 5 bubbles Rinny2424, 26 Nov 2016 | Read review
“Ocean view, unless you are on 3rd floor...is not really pen...too many trees or palapa roof to look around.”
 of 5 bubbles chucksue13, 22 Nov 2016 | Read review
“Best block was 15. Centre of complex and close to jungle area, pools and beach”
 of 5 bubbles angiesan2016, 20 Nov 2016 | Read review
“I stayed in 13 which was perfect close to beach, rest,I had jungle view i saw peacocks, monkeys, raccoons,iguanas”
 of 5 bubbles Palm_trees1, 15 Nov 2016 | Read review
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