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Iberostar Tucan Hotel

Traveller (8517)
Pool & Beach (2063)
Room & Suite (925)
Overview
Avda Xaman-Ha, Lote Hotelero Fraccionamiento Playacar Nro 2, Playa del Carmen 77710 Mexico See on map
AMENITIES
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3.5 Star accommodation
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Rooms
2 Dec3 Dec
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (7,322)
Filter reviews
4,918 results
Traveller rating
2,936
1,371
388
141
82
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LanguageEnglish
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2,936
1,371
388
141
82
Show reviews that mention
All reviews star friends howler monkeys jungle area specialty restaurants swim up bar dressel divers japanese restaurant ate at the japanese pool beach gated community other resorts emailed the hotel plenty of chairs magic show cab ride buffet food shows at night
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1 - 5 of 4,918 reviews
Reviewed 2 days ago

Plusses: beautiful property in terms of decor; wide beach that is great for walking and swimming; excellent dive center with helpful staff; decent gym and tennis courts; attentive and friendly waiters; nice rooms with daily cleaning service; Mexican Night show Minuses: hamburger meat tasted terrible;...More

Thank ChuckL568
Response from Quality Manager I, Quality Manager at Iberostar Tucan HotelResponded yesterday

Dear guest, First and foremost, we would like to thank you for having recently stayed at Iberostar Tucan & Quetzal. We appreciate you have shared the aspects you have enjoyed at our facilities, from our lovely beach, to our comfortable accommodations and attentive staff, as...More

Reviewed 4 days ago

room was kept very clean,pool and grounds clean,,,,star club was great and staff ,,alonso,joselin,tania,pascual,jessica,laura,darlene,ofelia, and many more made a great stay for us,,yes food was same most days but really ,chicken,pork,beef are common in all resorts, still good eating,,bbq,s at beach very goodMore

1  Thank andy65000
Response from Quality Manager I, Quality Manager at Iberostar Tucan HotelResponded yesterday

Dear guest, Thank you for having chosen Iberostar Tucan & Quetzal for your recent Riviera Maya vacation. It pleases us to read that you had a pleasant stay at our resort and that all our services and attentions, from grounds to staff, were of your...More

Reviewed 4 days ago

We stayed at the Toucan last Feb of 2017. We are no strangers to Mexico, All-inclusive resorts or the Iberostar chain. This resort did not disappoint. The beach is FANTASTIC! That is the reason we go to Mexico. The food was good, the drinks were...More

1  Thank Pafons
Response from Quality Manager I, Quality Manager at Iberostar Tucan HotelResponded yesterday

Dear guest, We would like to thank you for your preference and for sharing your review about your experience at Iberostar Tucan & Quetzal. It is great to hear that you were pleased with all aspects and services you found at our resort and we...More

Reviewed 4 days ago

There were only two things I didn't like about this resort: 1) the incredibly annoying time share people harassing us and even knocking on our door at 7am waking up our son who wanted to sleep in for once in his life & 2) the...More

Thank Lona Kristine M
Response from Quality Manager I, Quality Manager at Iberostar Tucan HotelResponded yesterday

Dear guest, Thank you for choosing Iberostar Tucan & Quetzal as your recent family holiday destination. We are happy to read the positive aspects that made you all enjoy a wonderful time at our hotel, from our charming wildlife to our fun entertainment, comfortable facilities...More

Reviewed 4 days ago via mobile

I love this resort and my family and I will be returning in the near future! The hotel grounds are absolutely beautiful and the staff are all very friendly. Buffet food options are abundant and the a la carte restaurants are delicious (you get one...More

Thank jkrause618
Response from Quality Manager I, Quality Manager at Iberostar Tucan HotelResponded yesterday

Dear guest, We are thankful for having recently hosted you and your family at Iberostar Tucan & Quetzal. It is wonderful to read that you greatly enjoyed your experience at our facilities and that our lovely grounds, attentive staff and all day long activities for...More

View more reviews
About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Restaurant
Beachfront
Bar/Lounge
Spa
Free Internet
Breakfast included
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Wheelchair Access
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$219 - US$766 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Family Hotel in Playa del Carmen
#19 Green Hotel in Playa del Carmen
#25 Romantic Hotel in Playa del Carmen
#29 Top resorts Hotel in Playa del Carmen
#37 Spa Hotel in Playa del Carmen
#43 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$219 - US$766 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Family Hotel in Playa del Carmen
#19 Green Hotel in Playa del Carmen
#25 Romantic Hotel in Playa del Carmen
#29 Top resorts Hotel in Playa del Carmen
#37 Spa Hotel in Playa del Carmen
#43 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Photos
Traveller (8,517)
Pool & Beach (2,063)
Room & Suite (925)
Dining (636)
Family and Play Areas (137)
Amenities (65)
Business Centre & Event Rooms (41)
Nearby
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Questions & Answers
Ask a question
kfpanda1
7 November 2018|
Answer
Response from ts-mama |
I haven't been to this hotel however in other hotels in Mexico it is usually pretty casual in the buffet and no swim wear int he a la cartes.
1
Vote
ts-mama
5 November 2018|
Answer
Response from pablogY7597EU |
I book my excursion from the guys at the beach not through hotel. You save about 40% and it’s the same exact excursion.
2
Votes
Room Tips
"we were at building 12, near pool and beach,,buffet , i think any rooms were good, just about location"
andy65000
4 days ago
Read review
"Non-pool side"
backdrft76
6 days ago
Read review
"We had a room by the pool. Still no noise except the 🐒"
GloriaM1023
1 week ago
Read review
"We were in the 1700 building by the lobby, buffets, and theater. It works well if you don't want to..."
Explore10858757788
2 weeks ago
Read review
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