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See all 215 hotels in Playa del Carmen

Iberostar Tucan Hotel

6,822 reviews
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Traveller (7976)
Pool & Beach (1981)
Room & Suite (844)
Overview
  • Excellent63%
  • Very good27%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
“star friends”(471 reviews)
“howler monkeys”(206 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3.5 Star Hotel
All hotel details
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Reviews (6,822)Write a Review
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2,819
1,321
368
134
78
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2,819
1,321
368
134
78
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All reviewsstar friendshowler monkeysspecialty restaurantsjungle pathswim up bardressel diversjungle atmospherejapanese restaurantate at the japanesepool beachgated communityother resortsemailed the hotelmagic showplenty of chairsapple vacationscab ride
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11 - 15 of 4,720 reviews
Reviewed 1 week ago

Stayed as a family January 2-8, 2018. We've been coming here on and off for two decades. Chose it again for the kid-friendly jungle environment and gorgeous beach. We had a mixed experience, summary below: Beach: Among the best in PDC. White sand, clear water,...More

5  Thank elinakaz
Reviewed 1 week ago

here comes an honest review: we travel to the Caribbean at least once a year for 7-10 days with family and friends... awesome beach nice resort grounds great room service staff & Prestige Club staff disappointing food no amenities no activities worth mentioning everything shuts...More

5  Thank Tom M
Response from Quality manager I, Quality Manager at Iberostar Tucan HotelResponded 6 days ago

Dear guest, Thank you for having spent your recent family holidays at IBEROSTAR Tucan & Quetzal. We are happy to read that you were pleased with our Prestige service as well as our unique grounds and lovely beach area. On the other hand, we are...More

Reviewed 1 week ago

Stayed here in November and the Beach was beautiful. Food was very good. Really enjoyed the Lamb at the Italian restaurant. Our room on the 1st floor was lovely, standard 2 bed room with fridge stocked daily. Our room was in a good location half...More

3  Thank laura7mac
Reviewed 2 weeks ago

From the moment I arrived this hotel was disappointing. The front desk wasn't staffed, I walked around with my luggage until friends arrived to let me know that the bellman should have taken it. Your luggage just sits out in the lobby while you wait...More

Thank Lisa A
Response from Quality manager I, Quality Manager at Iberostar Tucan HotelResponded 6 days ago

Dear guest, Thank you for taking the time to share your comments regarding your recent stay at IBEROSTAR Tucan & Quetzal. We sincerely regret that your impressions did not match the usual service level we are preceded for. Please accept our deepest apologies as your...More

Reviewed 2 weeks ago via mobile

The entire Family enjoyed this resort. The beach, pool, rooms, food, check-in/out services and entertainment were all very good. Our rooms were close to the lobby bar, but it was still quiet during the day and after 11pm / midnight. Pros: The grounds were spectacular...More

Thank Mike T
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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Restaurant
Beachfront
Bar/Lounge
Spa
Free Internet
Breakfast included
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$197 - US$590 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Family Hotel in Playa del Carmen
#17 Green Hotel in Playa del Carmen
#25 Romantic Hotel in Playa del Carmen
#26 Top resorts Hotel in Playa del Carmen
#35 Spa Hotel in Playa del Carmen
#37 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$197 - US$590 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Family Hotel in Playa del Carmen
#17 Green Hotel in Playa del Carmen
#25 Romantic Hotel in Playa del Carmen
#26 Top resorts Hotel in Playa del Carmen
#35 Spa Hotel in Playa del Carmen
#37 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (7976)
Pool & Beach (1981)
Room & Suite (844)
Dining (619)
Hotel & Grounds (4727)
Family and Play Areas (114)
Business Centre & Event Rooms (41)
Bathroom (36)
Questions & Answers
Ask a question
erinlewy
19 January 2018|
Answer
Response from startop67 | Reviewed this property |
I would say no, nothing aimed at teens, other than beach activities such as beach volleyball. Evenings are a little quiet and the shows, while entertaining are a little cheesy...but enjoyable cheesy. Nothing else really... More
0
Votes
Tono52
16 January 2018|
AnswerShow all 3 answers
Response from KingstonAdam85 | Reviewed this property |
Sure. The website says there is no dress code, but I seem to recall seeing stuff at the resort that there was. Still, they clearly don't enforce it, so don't sweat it.
0
Votes
sandyp825
15 January 2018|
Answer
Response from KingstonAdam85 | Reviewed this property |
I didn't experience or see any kind of parties at night. Once the entertainment ends at about 10:30pm (some night the band would play later for dancing in the theater), that was about it. There is no disco or anything, and... More
0
Votes
Room Tips
"Deluxe family room only works if you have young children. Do not waste your money on this room if you have..."
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"near beach and upper floors"
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"Block 1500 and lower"
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"1400 and 1500 block is next to the jungle - potential for more animals on your balcony."
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