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Iberostar Tucan Hotel

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Iberostar Tucan Hotel
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6,275 Reviews from our TripAdvisor Community

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Showing 4,460: English reviews
Reviewed 3 weeks ago via mobile

Image large tropical garden with tucan and friendly monkeys in the trees, small waterfalls, restaurants with personal service and excelent food, nobody pressing you, excellent large pool with lot of sunbeds in the shadow, modestly asking waitresses for your drink and of course clean blue water with clean beach and zumba soft lessons every day. Never crowded even in the...

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Helpful?
6Thank 730ondrejp
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We are thankful to you for having recently stayed at IBEROSTAR Tucan & Quetzal. We are truly happy to know how wonderful your experience and relaxing went at our lovely facilities due to our amazing wildlife, beautiful grounds, outstanding staff and accommodating services. Hopefully we will be fortunate to welcome you again in a close future. Attentively, Quality...

Reviewed 3 weeks ago via mobile

First of all let me say this resort has beautiful grounds, pool and beaches. The rooms are clean but run down, which was fine since we were busy during the day. The worst part was they tried to sell us a time share to the Ibertostar club wasting 3 hours of our holiday, it was our first time to Mexico...

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Helpful?
3Thank BCGIRL200
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We would like to thank you for choosing IBEROSTAR Tucan & Quetzal for spending your recent vacation. We are glad that you found our service as well as we appreciate your kind words regarding our beautiful facilities and grounds. On the other hand, we regret to hear that your experience did not fulfill your expectations. Our hotel work...

Springfield, Illinois
Reviewed 3 weeks ago

This was our third visit to theTucan. Was even better than the first 2 in 2006 and 2007. We decided to upgrade to a premium room and were placed on the Quetzal side down by the beach and the pools. What a good choice that was. Farther down from entertainment area and therefore much quieter. Easy access to the beach...

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Helpful?
4Thank CathyJ993
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, It was us an honor to have welcomed you back to IBEROSTAR Tucan & Quetzal for the third time. We are glad about your great choice to upgrade to our priority location and closer to our beautiful beach. We are also pleased to hear your positive remarks about our excellent customer service, delightful grounds and remarkable staff attentions....

Chepstow, United Kingdom
Reviewed 3 weeks ago

A very nice hotel with excellent staff who really want you to have a good holiday. About 50 minutes from Cancun, 30 minutes to Xcaret, 1 hour to Tulum and about 2 hours to Chichen Itza. There are hotels further south which are nearer to Mayan relics but these are further from the airport. Facilities are good and access to...

Review collected in partnership with Iberostar
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Helpful?
3Thank PeterCansfield
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for spending your last vacation at IBEROSTAR Tucan & Quetzal. We appreciate your kind words about our excellent customer service and the beautiful facilities. Also, it is great to hear about your satisfaction about the food from our buffet. We are sorry to hear that our evening entertainment activities did not fulfill your expectations. Please know...

Leek, United Kingdom
Reviewed 3 weeks ago

We have just returned from a two week stay at the Iberostar Tucan which was one of the best and most interesting hotels we have stayed in. We could mention the superb food in all the restaurants and particularly the speciality restaurants, 4 of which we tried, and the service from smiling staff everywhere and of course the superb beach...

Review collected in partnership with Iberostar
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9Thank Staffordshireman
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We would like to thank you for your comments and for choosing IBEROSTAR Tucan & Quetzal as your last holiday destination. We are very pleased to hear about your great experience at our hotel with its beautiful grounds and the diverse flora and fauna. We are happy to read your positive remarks about the superb food and our...

Hilliard, Ohio
Reviewed 3 weeks ago

We stayed for 5 nights in late Feb 2017 in a standard room. It was near the theater which was loud until 11:00 ish most nights which did not bother us. The food was better than I was anticipating. Drinks were great overall. LOVED the swim-up bar. This resort has just the right combination of environments..jungle, beach, pool, quiet, louder,...something...

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9Thank spiwilson
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We are thankful for your recent stay at IBEROSTAR Tucan & Quetzal. It is a pleasure to hear that you enjoyed your stay surrounded with our beautiful grounds and that we exceeded your expectations regarding our gastronomy and our accommodating facilities, activities and services. Your kind words are very much appreciated. It would be a pleasure to welcome...

Las Vegas, Nevada
Reviewed 3 weeks ago

We were at the resort for 8 days. From the minute we got there until the minute we left, everything was overall fabulous! This resort is spotless. The staff was awesome. Everyone we came across was very nice, helpful and eager to please. We had a lot of fun with Santos and his crew at the aqua bar and all...

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Helpful?
9Thank Jamie A
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We would like to thank you for choosing IBEROSTAR Tucan & Quetzal for your last vacation. Your kind comments about your stay in our beautiful resort make us glad and it is good to hear that you were pleased with our staff services and the amazing wildlife. We are already looking forward to welcome you next year to...

Lymm, United Kingdom
Reviewed 3 weeks ago

We returned from a 3 week break, it was so relaxing and enjoyable we were so sorry to return . Our daughter joined us for our 2nd week and we went on a couple of trips, one was to chichen itza well worth going I'll enclose a photo of the cenote we visited taken by our daughter. The other was...

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Helpful?
10Thank janiceandian2016
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for being such a loyal guest at our resort IBEROSTAR Tucan & Quetzal. It pleases us to read that once again you enjoyed your relaxing vacation in our comfortable hotel and that our staff accommodated your food allergy for you to taste from our delicious gastronomy. Thank you for your lovely words about our enthusiastic staff....

Reviewed 3 weeks ago

This was our first time at an all inclusive in Mexico and we will be back! The staff was friendly, the rooms were a nice size and it was clean. There are two staff members that I hope everyone gets to meet, one is Martini and the other is Sayra. Martini is a super friendly young man that made us...

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Helpful?
5Thank Karen J
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We are grateful to you for the opportunity to have hosted you at IBEROSTAR Tucan & Quetzal. We are happy to read that you had an amazing time and that you received great service. Thank you as well as for highlighting the attentions from our partners Sayra and Martini to whom we will gladly hare your compliments. On...

Surrey, Canada
Reviewed 3 weeks ago

Great resort,loved everything about it. Great service,wonderful staff,beautiful beach. Enjoyed the nightly entertainment.Close to Playa del Carmen and ferry to Cozumel.Will certainly consider a return trip to this hotel and area.

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4Thank PaqMac
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for expressing your satisfaction regarding your recent visit to IBEROSTAR Tucan & Quetzal. We are truly pleased form hearing how your marvelous vacation went and that you enjoyed our entertaining evenings, our beautiful beach and surroundings and the great service from our staff. It will be a pleasure to have you back to our facilities. Warm...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Internet
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool area. ... more   less 

Additional Information about Iberostar Tucan Hotel

Address: Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM859 - RM2,214 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Tucan Hotel 3.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Iberostar Playa Del Carmen
Iberostar Tucan Mexico
Iberostar Tucan Playa Del Carmen
Playa Del Carmen Iberostar
Iberostar Tucan Quetzal
Iberostar Tucan Playacar
Iberostar Tucan Hotel Playa Del Carmen, Mexico - Riviera Maya
Hotel Style:
#13 Family Hotel in Playa del Carmen
#13 Green Hotel in Playa del Carmen
#22 Top resorts Hotel in Playa del Carmen
#25 Romantic Hotel in Playa del Carmen
#30 Spa Hotel in Playa del Carmen
#31 On the Beach Hotel in Playa del Carmen
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room on the south side are quieter but close to the beach. higher floor might be nice to see the sunrise.”
 of 5 bubbles Jose_Enrique, 26 Mar 2017 | Read review
“get a room nicely place in the middle of the resort , exactly midway between the main areas and the beach”
 of 5 bubbles Tennjed420, 17 Mar 2017 | Read review
“Room in building 15 get the full effect (LOUD) of the entertainment. Pass on this one, unless you want to stay up until Midnight”
 of 5 bubbles Megaslim99, 17 Mar 2017 | Read review
“Near the ocean or south facing for noise levels at night”
 of 5 bubbles elizabeth_pierre, 14 Mar 2017 | Read review
“All of the rooms are good, but choose one as close to the beach as possible, and you will be happy.”
 of 5 bubbles Andrew780, 13 Mar 2017 | Read review
5 of 5