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Iberostar Tucan Hotel

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Traveller (8155)
Pool & Beach (2007)
Room & Suite (894)
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Overview
  • Excellent63%
  • Very good27%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
“star friends”(475 reviews)
“howler monkeys”(210 reviews)
“jungle area”(161 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3 Star Hotel
All hotel details
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Nearby Hotels
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Reviews (7,001)
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4,796 results
Traveller rating
2,861
1,341
380
135
79
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2,861
1,341
380
135
79
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All reviewsstar friendshowler monkeysjungle areaspecialty restaurantsswim up bardressel diversjapanese restaurantate at the japanesetowel hutpool beachgated communityother resortsemailed the hotelmagic showplenty of chairsapple vacationscab ride
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21 - 25 of 4,796 reviews
Reviewed 9 April 2018 via mobile

We stayed at the Iberostar Tucan from March 31-April 7 2018. The resort is one of the most beautiful and well kept resorts we have ever stayed at. Our entire family felt so relaxed the entire week. The large pool and vast beach were so...More

5  Thank debos60643
Response from Quality Manager I, Quality Manager at Iberostar Tucan HotelResponded 14 April 2018

Dear guest, It was a pleasure to have welcomed you at IBEROSTAR Tucan & Quetzal. We are glad to know that your vacations have been pleasant in all aspects, from our amazing staff to our food venue and our fun entertainment. We truly appreciate your...More

Reviewed 9 April 2018

We have just returned from this unexpected gem of an all inclusive hotel. The place completely exceeded expectations. The accommodation is spotless, well maintained and reasonably spacious. We had room 1851 which was on the second floor near reception with 2 double beds and a...More

3  Thank murray_towers
Response from Quality Manager I, Quality Manager at Iberostar Tucan HotelResponded 12 April 2018

Dear guest, We thank you for the opportunity to host you at IBEROSTAR Tucan & Quetzal. We are pleased to know we have exceeded your expectations and provided you with such a wonderful experience at our resort. It is rewarding to read that you enjoyed...More

Reviewed 3 April 2018

We just returned from the Iberstar Tucan in Mayan Riveria. We have been travelling every year for 11 years now and this by far, was my favorite resort yet. Check in was easy and not wait as was check out. The whole resort is clean...More

5  Thank Debbie H
Response from Quality Manager I, Quality Manager at Iberostar Tucan HotelResponded 5 April 2018

Dear guest, We are grateful for the opportunity to have hosted you at IBEROSTAR Tucan & Quetzal and for your valuable loyalty towards our resort. It truly pleases us to read that you enjoyed every aspect of your experience at our beautiful facilities and that...More

Reviewed 3 April 2018 via mobile

So you think that you know Mexico, well let me tell you that there is always another alternative and this hotel has it all. Firstly it is very customer friendly and as regards service, top quality but with tiny variances that might be not your...More

2  Thank BasilIvybridge
Response from Quality Manager I, Quality Manager at Iberostar Tucan HotelResponded 5 April 2018

Dear guest, Firstly, we would like to thank you for the opportunity to have hosted you at IBEROSTAR Tucan & Quetzal. We sincerely appreciate your compliments regarding our unique and charming surroundings as well as the outstanding staff service from each department. We work to...More

Reviewed 2 April 2018 via mobile

This was my second time staying at Iberostar Tucan and it was just as amazing as ever. The workers this year were a lot more friendly. The star friends: Alex, Jeffe, Chocolaté, Daniel and Arturo were all very friendly. As soon as you would arrive...More

Thank Missy G
Response from Quality Manager I, Quality Manager at Iberostar Tucan HotelResponded 5 April 2018

Dear guest, We are grateful for having once again received you at IBEROSTAR Tucan & Quetzal. We find motivation in your kind comments regarding our service, as it is our pleasure to have welcomed you and provide you with such a pleasant experience. Your compliments...More

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Most Booked Properties in Playa del Carmen, Mexico
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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Restaurant
Beachfront
Bar/Lounge
Spa
Free Internet
Breakfast included
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$190 - US$444 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Family Hotel in Playa del Carmen
#17 Green Hotel in Playa del Carmen
#25 Romantic Hotel in Playa del Carmen
#27 Top resorts Hotel in Playa del Carmen
#36 Spa Hotel in Playa del Carmen
#42 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$190 - US$444 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Family Hotel in Playa del Carmen
#17 Green Hotel in Playa del Carmen
#25 Romantic Hotel in Playa del Carmen
#27 Top resorts Hotel in Playa del Carmen
#36 Spa Hotel in Playa del Carmen
#42 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (8155)
Pool & Beach (2007)
Room & Suite (894)
Dining (636)
Family and Play Areas (132)
Amenities (65)
Business Centre & Event Rooms (41)
Questions & Answers
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Paris B
16 May 2018|
AnswerShow all 2 answers
Response from ksu-ny | Reviewed this property |
Yes, smart shorts should not be a problem in either buffet or a la carte restaurants, based on my experience
1
Vote
tighearnan
12 May 2018|
Answer
Response from ksu-ny | Reviewed this property |
Yes, all rooms in the hotel have individual a/c
0
Votes
Room Tips
"tip employees you have extra things you need"
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"Block 13 is close to the beach"
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"Our room looked out into the jungle made it very dark. Building 15"
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"If you like to animal watch, room in the 1500 to 1300 blocks, facing the jungle- and you'll be happy."
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