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02/04/2017 03/04/2017
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    Sandos Caracol Eco Resort

    4.8 km from Playa del Carmen centre
    • Free Parking
    • Pool
    • Restaurant
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    Apr 2 Apr 3
    1 room, 2 adults, 0 children
    SAVE US$41 US$264*US$223*View Deal
    US$264*US$224*View Deal
    US$259*View Deal
    Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
    Rooms
    02/04/2017 03/04/2017
    Standard Room

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    Standard Room

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    02/04/2017 03/04/2017
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    Traveller rating
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    Time of year
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    All reviews select club aqua park royal elite international buffet los lirios kids club mayan shows el templo romantic boat ride main pool la toscana jade river water shoes kids water park brazilian restaurant adults only section eco tour a la carte restaurants juan carlos time share
    Reviewed yesterday

    We arrived Sunday and waited 2 hours to check in. Once we checked in we couldn't get to our room for another 2 hours. We were hungry so went to eat to find chicken nuggets, awful fries, frozen guac and bagged chips. The pool cots...More

    Helpful?0
    Reviewed yesterday

    This resort is perfect for families. We spent a week at this resort and all three of us appreciated the casual comfortable family focused vibe. We previosly have travelled to a Barcelo which was excellent but a bit too high end for our preference ....More

    Review collected in partnership with this hotel
    Helpful?1
    Reviewed 2 days ago

    We had visited Sandos Caracol 10 years ago for our Honeymoon and we thought it would be romantic to revisit the hotel as it had changed drastically since our last visit by becoming more inclined to serve families with children. Since we have worked long...More

    Helpful?2
    Response from Web_Sandos, Gerente at Sandos Caracol Eco Resort

    Dear Mrwillibobs, Thank you for taking the time to write this detailed review about your recent stay with us. While we are very happy to read your positive comments, we would like to extend our most sincere apologies for the inconveniences you had because of...More

    Reviewed 2 days ago

    This hotel does a great job of combining fun and comfort with nature. Rooms were comfortable, food was great, staff were friendly, and there was plenty to do. Very kid friendly, but adults could also relax and enjoy. The pictures on their website are accurate:...More

    Helpful?2
    Response from Web_Sandos, Gerente at Sandos Caracol Eco Resort

    Dear ProsoGirl, Thank you for the great review of our hotel! We are glad that you enjoyed your stay, and that you took advantage of the food, and the many activities to do. Thank you for acknowledging the great job that our staff does, and...More

    Reviewed 3 days ago

    First for people that give it a 5 star rating - I don't really think they know what that really means. I want to start my review with there Customer Service I sent a message to the resort a month prior to visiting. I received...More

    Helpful?2
    Response from Web_Sandos, Gerente at Sandos Caracol Eco Resort

    Dear Marianne H, We thank you for sharing your comments about your recent stay at Sandos Caracol with readers of this internet site. We work hard to improve and elevate the quality of our services, and we will certainly keep improving as we firmly believe...More

    About
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Free Internet
    • Room Service
    • Hotel Amenities
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Business Centre with Internet Access
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Babysitting
    • Airport Transportation
    • Banquet Room
    • Conference Facilities
    • Room Service
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Tennis Court
    • Hot Tub
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    Photos
    Hotel & Grounds (3064)
    Pool/Beach Area (2407)
    Dining (903)
    Room/Suite (853)
    Nearby
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    Nearby Attractions
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    Questions & AnswersAsk a question
    Wendy C
    Hi what is the best way to get to the resort from airport? Thanks so much
    25 March 2017|
    What is your answer?
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    Julie B
    Hi there, can you pls advise me if there are any watersports included? Also is the beach that bad? It seems a lot of people mentioning lots of rocks and not good. Would the kids club be suitable for a 12 yr old? It says they do teen activities, would a 12 yr old be able to join in? She will be nearly 13 when we go. Also, is there normal entertainment or is it more Mexican/mayan? thanks
    25 March 2017|
    Answer
    Response from Needsavacation | Reviewed this property |
    There are kayaks available which are no extra fee. Also you can take sailing lessons or go out with a staff member on a little catamaran, but that does cost extra. The beach is pretty with a lot of shade. There are lots of... More
    0
    Votes
    Maddie R
    I've sent many emails with no answer... anyone have luck contacting them? Whenever I try their online chat they just tell me to email them and it goes in a circle again.
    23 March 2017|
    Answer
    Response from Web_Sandos | Property representative |
    Hello Maddie R, We are contacting you through a private message. Best regards!
    0
    Votes
    Google Translation
    Room Tips
    "Don't book this hotel. Don't go even if it's free of charge."
    448margaret, 23 hours agoRead review
    "We were in building 28 third floor. It was very quiet as it overlooked the water slides which closed at 5 pm..."
    Sandie_in_SK, 1 day agoRead review
    "Building 28 was close to the water slides and quiet pool."
    seeker_of_fun, 3 days agoRead review
    "It really depends on what you enjoy doing. You could be near the beach, the pool, the restaurants, the water..."
    ibeckstead17, 4 days agoRead review
    "If you want a good price, book it with one year in advance. We paid over 1500$ less because we booked before..."
    Carlos M, 4 days agoRead review
    "we were in block 52 second floor loved it no elevators though..but overlooking deer pen an had monkees..."
    Cabania, 4 days agoRead review
    "Superior Select Club or Deluxe Select Club if traveling with out children! Worth every penny!"
    Christina M, 5 days agoRead review
    "Eco rooms were the best"
    gwsproule, 5 days agoRead review
    "Rooms near the infinity pool are close to everything."
    Greens26, 5 days agoRead review
    "Building 72 was close to lobby and had monkeys most mornings."
    Karen W, 6 days agoRead review
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