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Sandos Caracol Eco Resort

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Traveller (15591)
Pool & Beach (2906)
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Overview
  • Excellent50%
  • Very good32%
  • Average11%
  • Poor4%
  • Terrible3%
Travellers talk about
“select club”(1,315 reviews)
“aqua park”(462 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast Buffet
Pool
Restaurant
Airport Transportation
Room Service
3 Star Hotel
All hotel details
Additional information
Offers from Sandos Caracol Eco Resort
Offers & Announcements: GET 5% EXTRA DISCOUNT
Offers from Sandos Caracol Eco Resort
Offers & Announcements: GET 5% EXTRA DISCOUNT
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Reviews (14,047)
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8,103 results
Traveller rating
3,370
2,843
1,035
483
372
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3,370
2,843
1,035
483
372
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All reviewsselect clubaqua parkinternational buffetlos liriosmayan showskids clubel temploromantic boat ridemain pooljade riverla toscanaroyal elite sectionwater shoesselect areabrazilian restaurantkids water parkadults only section
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1 - 5 of 8,103 reviews
Reviewed today via mobile

Worst hotel ever! The second we got in someone traps you with a 2 hour sales pitch and then tried to get us to come to another "residency" which is a time share pitch, they did not take no for an answer, so we just...More

Thank stacielph
Hotel's Favourite
Reviewed 10 April 2018

My family and I loved this resort. Rather than being in a single multi-story hotel building, this resort is spread out as individual buildings with ~9 rooms per building within a very large natural forest. You must walk through the beautiful grounds to get from...More

18  Thank peelje
Response from Web_Sandos, Director de Relaciones con Clientes at Sandos Caracol Eco ResortResponded 11 April 2018

Dear Peelje, We greatly appreciate your recent visit and for taking the time to write your comments, it really makes us happy to know that you had an excellent stay with us. We make sure that our guests always receive the best service, thanks to...More

Reviewed yesterday

An incredible experience for everyone at the heart of the rainforest in Riviera Maya, right at the Caribbean seashore. If you like short strolls surrounded by huge trees, exuberant green herbage and tropical birds to discover ancient settlements or wonderful cenotes, this is the right...More

1  Thank Sergio F
Reviewed yesterday via mobile

Me my husband and our little girls stayed for 10 nights at this resort. It’s a beautiful resort with a lot of things to do. The people working on the resort are very hard working and very nice and friendly. The shows were amazing. I...More

1  Thank migena171
Reviewed yesterday

My wedding was on April 21, 2018 and we stayed at Sandos from April 17 to April 24, 2018. I'll start off with the review of the resort. The resort grounds are stunning, it's very different from the typical Mexico resorts as it's all spread...More

3  Thank Brittany L
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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Room Service
Free Internet
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Room Service
Business Centre with Internet Access
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Babysitting
Airport Transportation
Conference Facilities
Breakfast Available
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Tennis Court
Hot Tub
Adult pool
Outdoor pool
Details
Price range
US$181 - US$339 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#30 Green Hotel in Playa del Carmen
#44 Family Hotel in Playa del Carmen
#45 Top resorts Hotel in Playa del Carmen
#54 Spa Hotel in Playa del Carmen
#72 Romantic Hotel in Playa del Carmen
Room types
Suites, Family Rooms
Details
Price range
US$181 - US$339 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#30 Green Hotel in Playa del Carmen
#44 Family Hotel in Playa del Carmen
#45 Top resorts Hotel in Playa del Carmen
#54 Spa Hotel in Playa del Carmen
#72 Romantic Hotel in Playa del Carmen
Room types
Suites, Family Rooms
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Traveller (15591)
Pool & Beach (2906)
Room & Suite (1554)
Dining (1157)
Family and Play Areas (684)
Amenities (198)
Business Centre & Event Rooms (73)
Questions & Answers
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sleestak
21 May 2018|
Answer
Response from Debbie F | Reviewed this property |
$25 they take you on our tour around the property and to the ruins in the back and do a history lesson on them. Yes a 16 year old can ride
0
Votes
Room Tips
"First floor, more comfortable, upper floor, large suites."
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"If you're not happy with your room speak to the front desk, if your apart of the wedding party talk to..."
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"Choose a room on the First floor."
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"get a room close to reception if your not a big walker/elderly"
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