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Sandos Caracol Eco Resort

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11,430 Reviews from our TripAdvisor Community

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Showing 6,595: English reviews
Comox BC
Reviewed yesterday NEW

This review is HUGE but there's so much to share! Just got back from a 2 week stay as a family of 5 in two separate rooms. I read the reviews before going and was well aware of other reviewers comments both good and bad. I have stayed at many different all inclusive's on both east and west coasts, so...

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Thank Jennifer O
Redding, California
Reviewed yesterday NEW

My wife and I we are Royal Elite members the room we had was nice, the front desk people was very rood , the Royal elite only pool had way to many kids hanging out around the bar so it was really hard to get a drink . The food at all of the restaurants was overall very good ,...

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Thank tserna01
Monticello, Utah
Reviewed yesterday NEWvia mobile

So first off we had been up for 25 hours by the time we got there. Exhausted. At first they sent us to the wrong check in, as we were with the adults only section. So we stood in line just to be told it was the wrong line they had put us in. Then they got us to the...

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1Thank kandycane01
West New York, New Jersey
Reviewed 2 days ago NEWvia mobile

This hotel is great especially for families with small kids. This is not a typical resort, more on the wild side. Beach is beautiful but very rocky. Make sure you bring water shoes for the entire family. Our room (jr suite) was clean and very spacey . Huge balcony with jacuzzi but it was very dirty. Our room was next...

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1Thank lenczyka
Reviewed 3 days ago NEWvia mobile

Great place to go with kids.. had a great time with friends.. good dinner choices.. snack bar leaves much to be desired. Pools were over crowded and needed cleaning.. preferred spending time in water park with family and 4 year old daughter. All in all spending quality time with family and friends is what mattered... xenote in resort was great.....

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Thank David G
Queensland, Australia
Reviewed 3 days ago NEW

I stayed with my husband two nights.... 3-4th dec in a penthouse suite. We'd spent a wonderful 10 nights in Cancun and Cozumel and we had looked forward to ending our holiday staying at Sandos. Check in area was not airconditioned and it was extremely busy every time we passed through the lobby area. Forget trying to ring the help...

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1Thank 80_Sha
Duncan, Canada
Reviewed 3 days ago NEW

My daughter was married there on Nov 15,2016. Everything went great for the wedding. The venue on the beach was great. They closed down the restaurant be by the beach for us as there were 85 guests there for the big day. The rooms were dated but clean and well stocked daily with beer and pop. We had towels when...

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2Thank dianne m
Gatineau
Reviewed 3 days ago NEW

I am an over-planner, so I did a lot of research. I read the reviews on here and elsewhere. So I had particular expectations, and Sandos Caracol met and exceeded those expectations. First, a quick note on why me and my wife chose Sandos Caracol vs. all the other options - We were looking for something unique and more in...

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10Thank Dederman
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Dederman, We would like to thank you for your wonderful review. It means a lot to all of us to read you enjoyed many of the different aspects of our hotel, as well as the ambiance and natural surroundings. We would like to extend our most sincere appreciation for your nice opinion about our restaurants and food, thank you...

Windsor, Canada
Reviewed 4 days ago NEW

This was our 9th trip to Sandos Caracol and we came as a group of 16 adults specifically for the two days of events surrounding Dia de los Muertos, celebrated November 1 and 2nd. We were not disappointed at all and I would highly, highly recommend going for this event. We participated in all of the activities which included traditional...

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2Thank rubyq
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear rubyq, On behalf of the Sandos family, we would like to thank you for your fantastic comments about our Eco Resort. We are truly honored to read your kind words about our facility; especially your emphasis on the arduous job we undertake in creating our diverse festivals. Thank you as well for recognizing our cultural mayan roots, which as...

Calgary, Canada
Reviewed 5 days ago NEW

This property requires a great deal of walking as it is very spread out with many paths. There are many activities for kids, but being at the pool or small beach are the adult highlights. The signage is not adequate and almost impossible to read at night. The resort should provide more written information about where to find out about...

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2Thank mil0815
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear mil0815, While extending warm regards from Sandos Caracol Eco Resort, we would like to thank you for the time invested in sharing with us and this online community your experiences lived during your recent visit. It is nice to hear that you and your family enjoyed most of the many great things our resort has to offer. However, while...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Banquet Room
  • Conference Facilities

Additional Information about Sandos Caracol Eco Resort

Address: Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM833 - RM1,968 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sandos Caracol Eco Resort 3.5*
Number of rooms: 956
Reservation Options:
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Also Known As:
Caracol Beach
Sandos Caracol Eco Hotel
Sandos Caracol Beach Resort Spa
Sandos Select Club
Sandos Caracol Mexico
Hotel Sandos Caracol Eco
Caracol Village Hotel Playa Del Carmen
Sandos Caracol Beach & Spa Mayan Riviera
Sandos Caracol Resort
Sandos Caracol Riviera Maya
Hotel Style:
#12 Business Hotel in Playa del Carmen
#38 Top resorts Hotel in Playa del Carmen
#45 Spa Hotel in Playa del Carmen
#59 Family Hotel in Playa del Carmen
#74 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Sandos Caracol Eco Resort staff and other travellers.
1,902 questions
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Questions? Get answers from Sandos Caracol Eco Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“top floor closer to pool or reception”
 of 5 bubbles jennifero986, 8 Dec 2016 | Read review
“Penthouse suite was nothing special. Spa balcony could have been cleaner”
 of 5 bubbles 80_Sha, 6 Dec 2016 | Read review
“Building 70 is located near the lobby thus it is great because it is centrally located but it faces the parking lot.”
 of 5 bubbles Dederman, 6 Dec 2016 | Read review
“Upgraded rooms have an ocean view.”
 of 5 bubbles mil0815, 4 Dec 2016 | Read review
“Had jungle view and the monkeys would look at you from the trees. Just amazing!”
 of 5 bubbles heidic58, 3 Dec 2016 | Read review
5 of 5
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