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Sandos Caracol Eco Resort

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Sandos Caracol Eco Resort
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12,169 Reviews from our TripAdvisor Community

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Red Deer, Canada
Reviewed yesterday NEWvia mobile

We came here for our friends wedding and it was a really fun week. The weather was not super hot in December but it was still fantastic. We are used to travelling in May so that could be why. The resort is very interesting and we loved walking around the many pathways and looking at all the animals. It's quite...

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Thank Sevenpurr
Humble, Texas
Reviewed yesterday NEWvia mobile

This is our second time going to Mexico and first time staying at this resort and i enjoyed it. It's built right by the jungle so if you are in to animals and wildlife, it was perfect. The food was good and so were the drinks. The staff was very helpful and professional. I had an issue at check in...

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Thank lawperry
Virginia Beach, Virginia
Reviewed 2 days ago NEW

This is a great place for kids and large groups!! The staff at the "Elite Beach Club" was extremely accommodating! Look for "Samuel", he's the best and will make sure that you and your family are taken care of. The "Elite" side of the resort is a must! The staff went out of their way for my son's 6th birthday...

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3Thank johnawright
Downey, California
Reviewed 2 days ago NEW

correction zero star's out of 5" this is the 1st out of 29 review's (pending) from my party....LONG STORY SHORT AND straight to the point DON'T STAY HERE!!!!!!!! my family, friend's and I just experience the worst vacation ever WE had reservations form 04/18/17-4/22/17 FOR A party of 29 people.....My family and I actually went on vacation to get ROBBED...

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Thank byronErivera
Toronto, Canada
Reviewed 2 days ago NEW

We just got back from a week at Sandos and it was excellent!!! We travelled with a group of 28 people ranging in age from 5 years old to 75 years old and everyone loved this resort. I travelled with my husband and 5 year old twin boys and we all had a blast! Food: it was a little difficult...

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4Thank DeAnna L
Valencia, Spain
Reviewed 2 days ago NEW

My wife and I went here on our honeymoon. As a same-sex couple we never felt unwelcome, and we're able to hold hands freely while walking around the resort. Moreover, the adults only option was incredible, the wildlife was amazing, and the food was delicious.

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2Thank Kristena M
Sudbury, Canada
Reviewed 2 days ago NEW

We were a very large group staying at this resort for a wedding; 75 in all, with accommodations ranging from 5 to 10 days. My first impression of the resort was that it was average with some areas needing updating but overall clean and we were comfortable. There were some issues with check-ins and room requests not being met...and while...

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3Thank Pamela M
Wilmington, Delaware
Reviewed 2 days ago NEW

Come on people, it's Mexico... Go somewhere else if you want luxury! This resort met expectations in price for our group of 10. It was fine. Mostly true what other reviewers are saying in terms of property being in disrepair, animals/smell on property, beach accessibility and food quality but it seems in line with the price. The roofs were hay...

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1Thank JoAnn F
Holtsville, New York
Reviewed 2 days ago NEW

we have spend 1 week at sandos caracol with our almost 2 yo, we had great experience, we loved the cenote in the main lobby, lots of different animals roaming the property, we have met great people from Argentina while dining at the Asian restaurant. Overall we loved the resort! Its big lots of stuff to do!

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Thank Kailani2
Baltimore
Reviewed 3 days ago NEW

Truly wonderful experience all around with tremendous personal attention. The family loved the ability to sail whenever we wanted. The kids enjoyed the snack bar and pools and of course the ever present wildlife.

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1Thank Y3840SVmarkr

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Internet
  • Room Service
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Banquet Room
  • Conference Facilities
  • Room Service

Additional Information about Sandos Caracol Eco Resort

Address: Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM774 - RM1,976 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sandos Caracol Eco Resort 3.5*
Number of rooms: 956
Reservation Options:
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Also Known As:
Caracol Beach
Sandos Caracol Eco Hotel
Sandos Caracol Beach Resort Spa
Sandos Select Club
Sandos Caracol Mexico
Hotel Sandos Caracol Eco
Caracol Village Hotel Playa Del Carmen
Sandos Caracol Beach & Spa Mayan Riviera
Sandos Caracol Resort
Sandos Caracol Riviera Maya
Hotel Style:
#31 Green Hotel in Playa del Carmen
#42 Top resorts Hotel in Playa del Carmen
#48 Spa Hotel in Playa del Carmen
#59 Family Hotel in Playa del Carmen
#72 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Sandos Caracol Eco Resort staff and other travellers.
2,332 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The 100 Building is a great location.”
johnawright, 25 Apr 2017 | Read review
“no elevators so if you have a stroller choose first floors”
joannf544, 25 Apr 2017 | Read review
“Choose a renovated room. Old rooms are tired. and quite small for 4 people.”
451sylvainr, 23 Apr 2017 | Read review
“Unless you have the money to book into a beach front condo - Good Luck with a decent room”
bcc32017, 21 Apr 2017 | Read review
“Rooms are mostly at the top of the resort”
one2onephotography, 21 Apr 2017 | Read review
5 of 5