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01/10/2017 02/10/2017
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    Sandos Caracol Eco Resort

    Carretera Chetumal Pto Juarez Km 295, Playa del Carmen 77710, Mexico
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    01/10/2017 02/10/2017
    Savings alert: 18% below average rate

    The price you found is 18% lower than this hotel's average rate of US$242/night.

    We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

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    US$198
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    Traveller (14022)
    Pool & Beach (2761)
    Storyboard
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    The Grand Bliss Riviera Maya
    345 reviews
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    Overview
    • Excellent49%
    • Very good33%
    • Average11%
    • Poor4%
    • Terrible3%
    Travellers talk about
    “select club” (1,244 reviews)
    “aqua park” (440 reviews)
    Free Internet
    Free Parking
    Breakfast Buffet
    Pool
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Water Park
    Tennis Court
    Kids Club
    Housekeeping
    Babysitting
    Private Balcony
    3.5 Star Hotel
    All hotel details
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    Maranatha
    6 reviews
    #192 of 211 hotels in Playa del Carmen
     
    Complimento La Ruina/ Cafe Sofia
    1 review
    #182 of 211 hotels in Playa del Carmen
     
    Dos Hermanos
    4 reviews
    #181 of 211 hotels in Playa del Carmen
     
    The Grand Bliss Riviera Maya
    345 reviews
    #63 of 211 hotels in Playa del Carmen
     
    Rooms
    1 Oct2 Oct
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (12,776)
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    1 - 5 of 7,398 reviews

    Reviewed 2 days ago

    Traveled in September as a Girls Getaway - we had multiple rooms, some opted for Select Club some did not. It did make a difference. For adults there are bars, pools and facilities for Select Club, and despite offering to pay the difference, some of...More

    1  Thank moandpebs
    Reviewed 3 days ago via mobile

    Knew it was a eco resort and it was in some jungle but mosquitoes was horrendous. Took spray and also stations to use the mosquitoe gel but nothing worked. Check in also very badly manned took too long and very slow had to change room...More

    1  Thank Gill I
    Response from Web_Sandos, Director de Relaciones con Clientes at Sandos Caracol Eco ResortResponded 2 days ago

    The main objective of SandosCaracol Resort is to surpass the expectations of the guests we have the pleasure to serve, because we hope that they go back home completely satisfied and wanting to visit us again in the future. I would like to thank you...More

    Reviewed 4 days ago

    We just got back from Sandos Caracol Eco Resort. Loved it! First off, it IS an eco resort and we knew that when we booked it. We expected to be surrounded by animals, the jungle, the heat and yes, the bugs. We brought eco-friendly bug...More

    3  Thank wookienay
    Response from Web_Sandos, Director de Relaciones con Clientes at Sandos Caracol Eco ResortResponded 2 days ago

    Thank you very much for your pleasant comment about your most recent experience at SandosCaracol Resort. We appreciate your compliments as well as your constructive criticism. We know how important it is our guests opinion to the continuous growth of our hotel, so thank you...More

    Reviewed 6 days ago via mobile

    No 24 hr bar as advertised rooms not as advertised on the good side thomas cooks reps are realy helpful the food in hotel is exelent rooms are kept very tidy and clean the rooms are nice but not as nice as rooms that are...More

    Thank david o
    Response from Web_Sandos, Director de Relaciones con Clientes at Sandos Caracol Eco ResortResponded 5 days ago

    Dear Davidm We appreciate the time you have taken to write this review regarding your recent experience with us. All our guest’s comments are valuable for us, as this always help us to improve. Please be certain that we are going to take your highlights...More

    Reviewed 1 week ago via mobile

    Wow what a difference. Was here in February for hubbys bday and had such a wonderful time thought it would be great to celebrate my big 50 !! Wrote in comments to sandos that we would be celebrating not only my 50th bday but also...More

    1  Thank boyceville1
    Response from Web_Sandos, Director de Relaciones con Clientes at Sandos Caracol Eco ResortResponded 5 days ago

    Dear Boyceville, We are sorry to read of the poor impression you seem to have with respect to our hotel, the services and the staff. I would like to apologize as I can see that we fell short of your overall expectations. We are indeed...More

    Maranatha
    6 reviews
    #192 of 211 hotels in Playa del Carmen
     
    Complimento La Ruina/ Cafe Sofia
    1 review
    #182 of 211 hotels in Playa del Carmen
     
    Dos Hermanos
    4 reviews
    #181 of 211 hotels in Playa del Carmen
     
    The Grand Bliss Riviera Maya
    345 reviews
    #63 of 211 hotels in Playa del Carmen
     
    About
    Awards & Recognition
    GreenLeadersSilver level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Room Service
    • Free Internet
    • Hotel Amenities
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Room Service
    • Business Centre with Internet Access
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Babysitting
    • Airport Transportation
    • Banquet Room
    • Conference Facilities
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Tennis Court
    • Hot Tub
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$170 - US$444 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #30 Green Hotel in Playa del Carmen
    • #44 Top resorts Hotel in Playa del Carmen
    • #51 Spa Hotel in Playa del Carmen
    • #59 Family Hotel in Playa del Carmen
    • #72 Romantic Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Family Rooms
    • Number of rooms
    • 956
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Orbitz, BookIt.com, Agoda, Travelocity, Hotwire, HotelsforEveryone, Cheap Tickets, Cancelon, getaroom.com, TripOnline SA, Evoline ltd and HotelQuickly so you can book your Sandos Caracol Eco Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Caracol Beach ,
    • Sandos Caracol Eco Hotel ,
    • Sandos Caracol Beach Resort Spa ,
    • Sandos Select Club ,
    • Sandos Caracol Mexico ,
    • Hotel Sandos Caracol Eco ,
    • Caracol Village Hotel Playa Del Carmen ,
    • Sandos Caracol Beach & Spa Mayan Riviera ,
    • Sandos Caracol Resort ,
    • Sandos Caracol Riviera Maya
    Add Photo Photos
    Traveller (14022)
    Pool & Beach (2761)
    Room & Suite (1314)
    Dining (1076)
    Hotel & Grounds (8619)
    Family and Play Areas (608)
    Bathroom (154)
    Business Centre & Event Rooms (69)
    Nearby
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    Ask a question
    Questions & Answers
    Sandindiana
    19 September 2017|
    Answer
    Response from cricketsmommy |
    I saw no ice machines but there are ice buckets in the rooms and you can get ice from any of the bars.
    1
    Vote
    gerainthood
    19 September 2017|
    Answer
    Response from Web_Sandos | Property representative |
    Hola, We do have an email, but keeping Tripadvisor policies We can not post it here, Please check your inbox here to send you more info. BEST REGARDS
    0
    Votes
    Google Translation
    Room Tips
    "The select club is a definite plus, spotty wifi, balconies for views/monkeys, ground floor rooms had lots of..."
    Read review
    "We loved the adults only section, it was quiet. For families, rooms by the pool seemed like they'd be..."
    Read review
    "Select Club rooms are farthest away from the beach and most of the resort's amenities"
    Read review
    "Ask for a room nearer to reception as the rooms furthest away can be a bit of a hike."
    Read review
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