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Sandos Caracol Eco Resort

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Sandos Caracol Eco Resort
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11,825 Reviews from our TripAdvisor Community

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Showing 6,838: English reviews
Calgary
Reviewed 2 days ago NEW

Our family stayed at Sandos from Feb 11th to Feb 18th. Amazing! There were 11 of us, 7 adults and 4 kids(11 yrs, 10yrs, 6yrs), we had 4 rooms. The kids and grandkids were all in unit 52 and hubby and I were in unit 41. The kids had monkeys and coatis out side their balcony almost every day. The...

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6Thank midapadez
Tillsonburg, Canada
Reviewed 2 days ago NEW

This was our first visit to Sandos Caracol resort and we enjoyed our stay. The food at the Mediterranian and the Italian restaurant was our favorite. The gondola driver, Jesus was both entertaining and knowledgeable about the history, animals and the forest. I would recommend that anyone staying at Sandos take the river ride with Jesus. You will enjoy a...

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Thank rellene898
Toronto
Reviewed 3 days ago NEW

We had 12 adults in our group. We went to this resort for a family members birthday. The resort was clean and I did like the Eco-friendly services. I found the staff slow and we had spent extra money for the elite penthouse. With this room/package you were suppose to have upgraded services. Like wifi in the room. Never worked...

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2Thank GirlCanadian
Oliver, British Columbia
Reviewed 3 days ago NEW

The staff at Sandos Caracol was magnificent. Special men that must be mentioned are Roy and Rubicel - bartenders, Carols -photographer and Gustov - first aid life guard. These men made our trip unforgettable and will be the reason for our return in the future. I must add the steak house was our favourite place to eat with above and...

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Thank susannez962
Redondo Beach, California
Reviewed 3 days ago NEW

This resort is in a great location. The best part of the resort is the wonderful service staff they have. All the restaurant staff as well as the activities staff are just wonderful. Special shout out to Nancy and Elliot at Activities hospitality desk at the hotel and also Jesus Gonzalez & Isidro Ramirez at the Brazilian restaurant. Hotel is...

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Thank maxsahu
Tillsonburg, Canada
Reviewed 3 days ago NEW

This is the second time that we have been here .The scenery at the resort is fantastic.The staff(except at the gift shop)are second to none .For a very informative and pleasurable time ,get to know Jesus ,he's the fellow who operates the gondola ride.He is very well informed about the history, wildlife ,and local lore and is completely honest in...

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Thank rparry1980
Medicine Hat, Canada
Reviewed 4 days ago NEW

Just got back from a great time at Caracol! We'd booked this resort because of the water park and having stayed at another Sandos property in Cabo. Turned out there was so much to do and see while staying here, we barely spent time in the water park! The only downside (if you can call it that) was the beach...

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Thank Rob F
Winnipeg, Canada
Reviewed 4 days ago NEW

We went there in Feb. 2017. It is a very nice resort, low rise residences of 16 or so suites each. Very pretty grounds, with lots of wildlife. We saw spider monkeys, raccoons and peacocks among others. Good dining - our favourites were the Italian & the Mediterranean (on the beach). The only downside was that they will try to...

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Thank nharden
Alberta, Canada
Reviewed 4 days ago NEW

We booked the Select Club Adult Section. Lovely if you don't have children or grandchildren with you! Very quiet rooms. Beautiful adult only pool and beach club! Fantastic restaurants and bars. I would go back again!

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Thank shaganappi2017
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear shaganappi2017, It is amazing to learn that you had a wonderful time during your stay with us. Its nice as well to read that you enjoyed our Select club private areas, which you can enjoy while staying in this sector. We are very happy to see that you had a great time in our hotel and that you enjoyed...

Los Angeles, California
Reviewed 4 days ago NEW

Everyone who worked there was extremely nice- it was very refreshing. Being from LA everyone isn't always in a cheerful mood. Everyone spoke english/understood it well which helped a lot. i was actually surprised how many people spoke English who lived in playa del carmen. We booked our vacation through a travel zoo which was convenient and they planned everything...

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Thank jetsetval
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear jetsetval, Dear Laura, the Sandos family would like to thank you for your kind comments. Our staff is always happy to hear that all that hard work is having a positive impact in our guests. In relation to our food, we welcome you on your next visit to try out our variety of food from the other 6 different...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Banquet Room
  • Conference Facilities

Additional Information about Sandos Caracol Eco Resort

Address: Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM798 - RM1,796 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sandos Caracol Eco Resort 3.5*
Number of rooms: 956
Reservation Options:
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Also Known As:
Caracol Beach
Sandos Caracol Eco Hotel
Sandos Caracol Beach Resort Spa
Sandos Select Club
Sandos Caracol Mexico
Hotel Sandos Caracol Eco
Caracol Village Hotel Playa Del Carmen
Sandos Caracol Beach & Spa Mayan Riviera
Sandos Caracol Resort
Sandos Caracol Riviera Maya
Hotel Style:
#12 Business Hotel in Playa del Carmen
#39 Top resorts Hotel in Playa del Carmen
#46 Spa Hotel in Playa del Carmen
#59 Family Hotel in Playa del Carmen
#73 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Sandos Caracol Eco Resort staff and other travellers.
2,159 questions
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Pittsburgh, Pennsylvania

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Building 52 is next to the deer pit and you get a lot of monkey action from your jungle facing balcony.”
 of 5 bubbles midapadez, 19 Feb 2017 | Read review
“The adult section of the resort is close to the main lobby and to the adult pool”
 of 5 bubbles rellene898, 19 Feb 2017 | Read review
“If you don't like climbing stairs do not get a room on the 3rd levels”
 of 5 bubbles rparry1980, 18 Feb 2017 | Read review
“We stayed in Building 8 and it was perfect - right behind main pool and short walk to all parts of resort.”
 of 5 bubbles robf433, 17 Feb 2017 | Read review
“Adult only area is quietest, but furthest from the beach. Lots of kids around, so we appreciated the adults only pool.”
 of 5 bubbles nharden, 17 Feb 2017 | Read review
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