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Sandos Caracol Eco Resort

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Sandos Caracol Eco Resort
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12,007 Reviews from our TripAdvisor Community

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Showing 6,959: English reviews
Acton, Ontario
Reviewed 3 days ago NEW

Great resort. My family had a great time. Rooms were clean and food was good. Love the fact that we can also spend the day at Sandos Playacar to enjoy the beach. The beach at the ECO resort was unusable but there were plenty of activities. We really enjoyed the tours, wild life and Cenotes.

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Helpful?
Thank 224sandrog
Web_Sandos, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear 224sandrog, We are glad to know that you had a great time staying at Sandos Caracol. We would like to thank you for taking your time to write such a nice review on Trip Advisor. We are glad that you enjoyed the all inclusive activities at our resort, and that you were able as well to pay a visit...

Denver, Colorado
Reviewed 4 days ago NEW

The room was clearly not ready for occupancy. It had a strong dank odor, suggesting it had been shut up for several days in high heat and humidity. I contacted the front desk and a dehumidifier was brought in, but its noisiness became a new problem. There were no chairs on the patio, only a coffee table. The drapes were...

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4Thank deltanet
Web_Sandos, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear deltanet, We are sorry to read of the poor impression you seem to have with respect to our hotel. Please rest assured that everyone at our resort, Management included take on a great effort to keep everything as impeccable as possible. We will certainly be verifying the areas of opportunity that you described in your room, correcting anything that...

Riverside, California
Reviewed 4 days ago NEW

Meeting family for Spring Break. Extremely kids oriented resort. Nice rooms. Much better than expected after reading negative reviews. One of the concierge, Yanell, was very helpful. Also, Rogelio, at the gym. The absolute best restaurant was Los Lirios, followed by La Riveria & Salvia. Unfortunately, Rodizio (Brazilian Steakhouse) meat was terrible. Lovely salad bar though. Lots of fun overall...

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1Thank Card2047
Web_Sandos, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Card2047, Thank you for those great comments and we are glad your vacation was a wonderful experience.Here at Sandos Caracol, we make sure that our guests always receive the best service, thanks to the efforts of our employees who work diary with dedication and passion. Thank you for recognizing Yanell and Rogelio's great service, they will surely be heappy...

Ottawa, Kansas
Reviewed 4 days ago NEW

Just returned from a 7 night stay at Caracol with my husband and 2 daughters, 11 and 14 years of age. We all enjoyed ourselves immensely. Each of us had different needs and wants that were met with the highest level of service that Sandos Caracol has to offer. The girls enjoyed the pools, beach, ceynotes and food. My husband...

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3Thank hakibk
Web_Sandos, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear hakibk, Thank you for choosing us to spend your last holidays here at the Caribbean. We are ecstatic to read we could be of help while creating fantastic memories for you and your family. It is great to learn that you enjoyed of the free activities, and specially that everyone's needs and wants were met. We feel truly honored...

Ottawa, Canada
Reviewed 4 days ago NEWvia mobile

If there was an option for negative review points I would choose that. Resort staff managed to turn our family vacation (planned as an escape from a terminal brain cancer diagnosis and a nice memory for the kids into an even bigger nightmare. Rooms full of hundreds of flies, black mold, and 5 tries to get something as simple as...

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3Thank Johnski613
Prague, Czech Republic
Reviewed 4 days ago NEW

I would say great place for holiday with children. But we wished to have "adult time" We booked Adults only selected club and expected to have relaxing time. It worked quite good up to 5 p.m. but evenings were bit hard. There wosn´t even one restaurant for dinner which would be just for adults. So you have to caunt all...

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1Thank boleslav2016
Web_Sandos, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear boleslav2016, While extending you a warm regard, I would like to thank you for sharing your views and comments related to your recent stay at our resort. We are very happy to see that overall you had a great time in our hotel and that you enjoyed particularly our adult’s only section. We lament that the admittance of families...

Cincinnati, Ohio
Reviewed 4 days ago NEW

After lots of research I chose this resort for my daughter (19) and I over her spring break and it totally exceeded my expectations! We had a basic room (building 72) but it was large, clean and comfortable and all we needed, including the always stocked minibar and towel animals. There was even a bottle of tequila, champagne and fruit...

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6Thank Karen W
Web_Sandos, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Karen W, we are ecstatic to read about the great holidays that you and your daughter enjoyed at Sandos Caracol. We specially appreciate your recognition about the dedication of our staff in their everyday job. Here at our resort our main mission is to provide the best environment for our guests. We would like to also thank you for...

Reviewed 4 days ago NEWvia mobile

Pros? The shows are nice Cons! If you and your family have 2 rooms, you will be separated! Paid 11000$ for my 4 kids to be divided in different buildings... The food is average and all of us 2 adults 4 kids had explosive diarrhea! The pool is dirty...barely see the bottom...the eco portion of recycled plastic cups is discusting..they...

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1Thank Natalie N
Web_Sandos, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Natalie N, Thank you for sharing your opinion about our resort in this social media. We are very sorry to read that you did not liked your vacations with us. We are really sorry to hear about your stomach problems, nonetheless if we indeed had a problem with the food at any of our restaurants hundreds of guests would...

Minneapolis, MN
Reviewed 5 days ago NEW

Just arrived home from our family vacation to this resort. There were many good things about this place, but some bad as well. We arrived before check in time. Got checked in, but they wouldn't give us our room keys until 3:00. We had 4 rooms amongst all of us and we asked several times to have all 4 rooms...

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3Thank kea327
Web_Sandos, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear kea327, We would like to thank you for taking the time to write your opinion about our resort. We are very sorry to read that your kids left wishing for more of our water park; however please allow us to assure you that our policies are those of following the security standards, as we want for everyone to enjoy...

Fort McMurray, Canada
Reviewed 5 days ago NEWvia mobile

We just experienced this resort for the first time and already can not wait to return! So much fun. So much to explore. The resort is beautiful and serene. Unlike any other hotel on a beach resort we've been to. Little chalets in the jungle all connected by trails to explore every day. So magical and wonderful. From the suspension...

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10Thank tfortammy
Web_Sandos, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear tfortammy, In the name of the Sandos team, we would like to thank you for the time you took to elaborate this fantastic review about your holidays with us. Thank you for your recognition and compliments, especially for those kind words about Fernando and Adriana at La Laguna, you certainly won their hearts as well. We are glad to...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Internet
  • Room Service
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Banquet Room
  • Conference Facilities
  • Room Service

Additional Information about Sandos Caracol Eco Resort

Address: Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM775 - RM1,630 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sandos Caracol Eco Resort 3.5*
Number of rooms: 956
Reservation Options:
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Also Known As:
Caracol Beach
Sandos Caracol Eco Hotel
Sandos Caracol Beach Resort Spa
Sandos Select Club
Sandos Caracol Mexico
Hotel Sandos Caracol Eco
Caracol Village Hotel Playa Del Carmen
Sandos Caracol Beach & Spa Mayan Riviera
Sandos Caracol Resort
Sandos Caracol Riviera Maya
Hotel Style:
#26 Green Hotel in Playa del Carmen
#40 Top resorts Hotel in Playa del Carmen
#47 Spa Hotel in Playa del Carmen
#59 Family Hotel in Playa del Carmen
#72 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Sandos Caracol Eco Resort staff and other travellers.
2,258 questions
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Pittsburgh, Pennsylvania

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Building 28 was close to the water slides and quiet pool.”
 of 5 bubbles seeker_of_fun, 22 Mar 2017 | Read review
“It really depends on what you enjoy doing. You could be near the beach, the pool, the restaurants, the water park.”
 of 5 bubbles ibeckstead17, 21 Mar 2017 | Read review
“If you want a good price, book it with one year in advance. We paid over 1500$ less because we booked before July last year.”
 of 5 bubbles carlosmA1444AY, 21 Mar 2017 | Read review
“we were in block 52 second floor loved it no elevators though..but overlooking deer pen an had monkees in trees next to balcony”
 of 5 bubbles Cabania, 21 Mar 2017 | Read review
“Superior Select Club or Deluxe Select Club if traveling with out children! Worth every penny!”
 of 5 bubbles W1970LBchristinam, 20 Mar 2017 | Read review
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