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Sandos Caracol Eco Resort

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Sandos Caracol Eco Resort
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12,017 Reviews from our TripAdvisor Community

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There are newer reviews for Sandos Caracol Eco Resort
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Showing 6,965: English reviews
Austin, Texas
Reviewed 28 November 2012

Overall a pleasant stay. 1) Location. Really close to downtown Playa del Carmen (3 miles), but a taxi to or from will set you back 140 pesos. Took about 45 minutes from the Cancun airport. 2) The grounds are nice with about 70 small buildings where the rooms are, a spa, gym, tennis court, mayan ruins, cenotes, kids aquatic park....

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4Thank travel2dive
Calgary
Reviewed 28 November 2012

Just got back from this place a couple days ago and I will defiantly not be booking there again. Ill just put some things down and I will be truthful I promise. Service = not very good - When we got there they gave us a room with someone already in it. Took almost 2 hours just to check in...

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1Thank adamkjames
Reviewed 27 November 2012

Our stay at Sandos Caracol, has been a special stay for the past 2 weeks. And the following people made this stay absolutely great. Royal Elite:Tamara Furcas, Nora, and Mariana Urtaza Royal Elite Restaurant: Alejandra Dzib Antonio Oliveros Delfin & Hugo. Laguna Restaurant: Virginia Chable Lopez Noemi Lidia Pacheco. Just to name a few. All of the people who work...

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4Thank TNTKathy
Kingston-upon-Hull, United Kingdom
Reviewed 27 November 2012

excellent place to stay and will be returning in 2013!! family holiday in may 2012 our youngest was 16 deffinately recommend to anyobdy! the rooms were very clean, staff couldnt be more polite and helpful. the food was amazing and the pool areas werre very clean. cant wait to return in 2013. monkeys out side our room, if you dont...

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3Thank billie-johull
Reviewed 26 November 2012

In the past I have visited other resorts around the area, but after staying here for about a week I have finally found my favorite. The food was great! The beach was beautiful! & I also really enjoyed sitting by the pool throughout the day. The service was fantastic as well. Whether going as a couple or as a family,...

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1Thank Liv334
Denver, Colorado
Reviewed 26 November 2012

My elderly uncle and I just returned from this resort in Mexico. We had a wonderful time, food in the a la carte restaurants tasted great! especially at the new restaurant by the beach. Marianna and her staff Claudia helped us tremendously. The standard rooms from the past have been renovated and now not available. However, the new standard rooms...

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5Thank dagoDenver
Auburn, Massachusetts
Reviewed 26 November 2012

My family of 9 traveled 11-16/11-24. the resort was clean, great service, food was plenty and fresh. we had a few reservations and our group enjoyed the brazilan steak house and the la riveria the best. beach is great for snoreling,lots of activites for adults and kids. the attention given to our group by Mariana far exceded our expectations. She...

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2Thank Lisa F
Allentown, Pennsylvania, United States
Reviewed 26 November 2012

I would like to give this a 3.5 rating but was unable to do so. I will start off by saying that the place was very clean and the service was excellent. The property itself was quite lovely. While the room was nice, an iron and dresser in the room would have been good. I wasnt too thrilled living out...

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1Thank Sheri M
Reviewed 26 November 2012

My husband and I visited Sandos from Sat., Nov 10th - Sat., Nov 17th and consider it our "home away from home" and I'll try to explain why. 1) The resort staff always give a smile and warm greeting. 2) Every time we visit, improvements to buildings and programs are ongoing. Currently the Royal Elite section boasts a beautiful new...

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3Thank Carol F
Lacombe Alberta
Reviewed 25 November 2012

When we started planning our wedding, we knew we wanted a destination wedding. We have friends who had been here and who also got married here, and they had nothing but great things to say about this resort! Sandos Eco Resort far exceeded my expecations with our wedding and vacation. We travelled with 13 family members and friends (3 kids,...

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3Thank Kendra M

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Internet
  • Room Service
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Banquet Room
  • Conference Facilities
  • Room Service

Additional Information about Sandos Caracol Eco Resort

Address: Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM775 - RM1,648 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sandos Caracol Eco Resort 3.5*
Number of rooms: 956
Reservation Options:
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Also Known As:
Caracol Beach
Sandos Caracol Eco Hotel
Sandos Caracol Beach Resort Spa
Sandos Select Club
Sandos Caracol Mexico
Hotel Sandos Caracol Eco
Caracol Village Hotel Playa Del Carmen
Sandos Caracol Beach & Spa Mayan Riviera
Sandos Caracol Resort
Sandos Caracol Riviera Maya
Hotel Style:
#27 Green Hotel in Playa del Carmen
#40 Top resorts Hotel in Playa del Carmen
#47 Spa Hotel in Playa del Carmen
#59 Family Hotel in Playa del Carmen
#72 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Sandos Caracol Eco Resort staff and other travellers.
2,264 questions
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Pittsburgh, Pennsylvania

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Penthouse around building 62”
 of 5 bubbles MDU54, 25 Mar 2017 | Read review
“Don't book this hotel. Don't go even if it's free of charge.”
 of 5 bubbles 448margaret, 24 Mar 2017 | Read review
“We were in building 28 third floor. It was very quiet as it overlooked the water slides which closed at 5 pm . Yes it was a bit of a stroll to the restaurants but for us that was great exercise .”
 of 5 bubbles Sandie_in_SK, 24 Mar 2017 | Read review
“Building 28 was close to the water slides and quiet pool.”
 of 5 bubbles seeker_of_fun, 22 Mar 2017 | Read review
“It really depends on what you enjoy doing. You could be near the beach, the pool, the restaurants, the water park.”
 of 5 bubbles ibeckstead17, 21 Mar 2017 | Read review
5 of 5