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12/07/2017 13/07/2017
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    Sandos Caracol Eco Resort

    Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
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    12/07/2017 13/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          Traveller (13488)
          Pool & Beach (2678)
          Room & Suite (1275)
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          Overview
          • Excellent49%
          • Very good33%
          • Average11%
          • Poor4%
          • Terrible3%
          Travellers talk about
          “select club” (1,224 reviews)
          “aqua park” (425 reviews)
          “royal elite” (493 reviews)
          Free Internet
          Free Parking
          Breakfast Buffet
          Pool
          Non-Smoking Rooms
          Restaurant
          Airport Transportation
          Room Service
          Suites
          Poolside Bar
          Fitness centre
          Concierge
          Spa
          Wheelchair Access
          Business Centre
          Dry Cleaning
          Water Park
          Tennis Court
          Babysitting
          Private Balcony
          3.5 Star Hotel
          All hotel details
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          Fairmont Mayakoba
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          Hacienda Paradise Boutique Hotel by Xperience Hotels
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          Rooms
          12 Jul13 Jul
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          1 room, 2 adults, 0 children
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          Write a Review
          Reviews (12,425)
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          There are newer reviews for Sandos Caracol Eco Resort See the most recent reviews

          4,391 - 4,395 of 7,226 reviews

          Reviewed 31 January 2013

          This was my 4th visit to Mexico with my husband and 2 children. I have to admit to being hesitant after reading some past reviews, so much so that I personally emailed the resort to put in some requests. Within a matter of hours I...More

          4  Thank Cheryl S
          Response from Sandos_Caracol, General Manager at Sandos Caracol Eco ResortResponded 31 January 2013

          Dear guest, On behalf of every member of the Sandos Caracol Eco Resort & Spa family, I would like to thank you for taking the time to share your opinion and impressions of our hotel with all readers of the tripadvisor internet site. I would...More

          Reviewed 30 January 2013

          Our Wedding was amazing! Our wedding planner Fernanda Sanchez was so helpful, professional, organized and just a pleasant to work with. I am a weding planner in Canada and she made my experience stress free. We felt like royalty. From beginning to end she always...More

          1  Thank TheMoultons
          Reviewed 30 January 2013

          Read the reviews before coming here and was a little worried. Found out from the moment I got there the anything but excellent reviews were put up by people who just can't enjoy a vacation. Big thank you to Fernel at check-in. Although we only...More

          6  Thank Dave B
          Response from Sandos_Caracol, General Manager at Sandos Caracol Eco ResortResponded 2 February 2013

          Dear guest, On behalf of the Sandos Caracol Eco Resort & Spa family I’d like to extend you a warm greeting and use the occasion to deeply thank you for the positive review you input in this internet site about our hotel as a result...More

          Reviewed 30 January 2013

          Our recent stay at the Sandos Caracol was great. We were in a Family Junior Suite and did not have any problems with noise. The room is probably a bit dated and about a 3.5, but we really didn't spend all our time in the...More

          2  Thank J M
          Response from Sandos_Caracol, General Manager at Sandos Caracol Eco ResortResponded 2 February 2013

          Dear guest, Thanks a lot for your feed back to us and the public through this website which helps millions of travelers to have an idea of the kind of service people can expect from different services providers around the world, in your case and...More

          Reviewed 29 January 2013

          We went for our honeymoon and we will never go back and will never recommend his resort to anyone!!Beautiful grounds but horrible service, beach was awful black junk all over beach the only some what decent part of the beach was the adults only section...More

          6  Thank shinkbaby
          Response from Sandos_Caracol, General Manager at Sandos Caracol Eco ResortResponded 2 February 2013

          Dear guest, While extending you a warm greeting and appreciation for your input in tripadvisor about your recent vacation experience at the Sandos Caracol Eco Resort & Spa, I would like to express how sorry I am for the poor impression you took home with...More

          Fairmont Mayakoba
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          1,337 reviews
          #45 of 209 hotels in Playa del Carmen
           
          About
          Awards & Recognition
          GreenLeadersSilver level
          Certificate of Excellence
          Amenities
          • Top amenities
          • Pool
          • Free Parking
          • Restaurant
          • Fitness Centre with Gym / Workout Room
          • Bar/Lounge
          • Spa
          • Free Internet
          • Room Service
          • Hotel Amenities
          • Free Parking
          • Children Activities (Kid / Family Friendly)
          • Business Centre with Internet Access
          • Dry Cleaning
          • Concierge
          • Babysitting
          • Airport Transportation
          • Banquet Room
          • Conference Facilities
          • Room Service
          • Laundry Service
          • Multilingual Staff
          • Things to do
          • Pool
          • Restaurant
          • Fitness Centre with Gym / Workout Room
          • Bar/Lounge
          • Spa
          • Tennis Court
          • Hot Tub
          Details
          • Price range
          • US$163 - US$404 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #31 Green Hotel in Playa del Carmen
          • #45 Top resorts Hotel in Playa del Carmen
          • #50 Spa Hotel in Playa del Carmen
          • #59 Family Hotel in Playa del Carmen
          • #72 Romantic Hotel in Playa del Carmen
          • Room types
          • Suites ,
          • Family Rooms ,
          • Non-Smoking Rooms
          • Number of rooms
          • 956
          • Reservation Options
          • TripAdvisor is proud to partner with Booking.com, BookIt.com, Hotwire, Expedia, Hotels.com, TravelUp, Travelocity, TripOnline SA, HotelsforEveryone, Cheap Tickets, Cancelon, Evoline ltd, HotelQuickly and getaroom.com so you can book your Sandos Caracol Eco Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Mexico >
          • Yucatan Peninsula >
          • Quintana Roo >
          • Riviera Maya >
          • Playa del Carmen
          • Also Known As
          • Caracol Beach ,
          • Sandos Caracol Eco Hotel ,
          • Sandos Caracol Beach Resort Spa ,
          • Sandos Select Club ,
          • Sandos Caracol Mexico ,
          • Hotel Sandos Caracol Eco ,
          • Caracol Village Hotel Playa Del Carmen ,
          • Sandos Caracol Beach & Spa Mayan Riviera ,
          • Sandos Caracol Resort ,
          • Sandos Caracol Riviera Maya
          Add Photo Photos
          Traveller (13488)
          Pool & Beach (2678)
          Room & Suite (1275)
          Dining (1030)
          Hotel & Grounds (8275)
          Family and Play Areas (598)
          Bathroom (150)
          Business Centre & Event Rooms (61)
          Nearby
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          3.00 km away
           
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          4.73 km away
           
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          7.74 km away
           
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          Nearby Attractions
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          Questions & AnswersAsk a question
          maiden14583
          What is the adults only part of the resort Like? I am staying there in December. I read a lot of reviews that there are bed bugs...has anyone experienced that on the adult side?
          28 June 2017|
          Answer Show all 2 answers
          Response from mummyWestYorkshire | Reviewed this property |
          I stayed in May in adults only block 72 never had any problem in my room with either bed bugs or mosquitoes its a beautiful place enjoy
          1
          Vote
          Room Tips
          "If you are traveling as a couple, you have to do the upgrade to adult only side. Rooms are average quality."
          Read review
          "Ask for refurbished room if possible"
          Read review
          "Adult only"
          Read review
          "Don't spend extra money on an upgraded room"
          Read review
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