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Hotel Riu Palace Mexico

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Hotel Riu Palace Mexico
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5,098 Reviews from our TripAdvisor Community

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Showing 3,666: English reviews
Reviewed today NEWvia mobile

Currently at the palace. From the time we checked in everything has been amazing. The service is outstanding. If in need of anything the staff will bend over backwards to accommodate you. If you are traveling with kids the Riu kids club will welcome you child with open arms. They will have so much fun that they won't want to...

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Thank Paul M
Northamptonshire, United Kingdom
Reviewed yesterday NEWvia mobile

The resort and its facilities are beautiful, well maintained and a great layout. The room was very nice, and the little touches made all the difference. A huge range of food and restaurants, pretty relaxed dress code which I liked. Entertainment was a little disappointing, evening shows could be boring and not very much to do during the day. We...

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2Thank kay25c
Reviewed yesterday NEWvia mobile

Before booking this hotel we compared a lot of different all inclusive hotels in Cancun/Riviera Maya area and we were really satisfied with our choice! We had a one-year-old with us and everything went perfectly - service here is just amazing, all staff members were so friendly and nothing was a too big of a problem. Beach was cleaned every...

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4Thank Sofia K
Reviewed yesterday NEWvia mobile

My husband and I stayed at the Palace last week. It is a nice resort. It isn't 5 star though the staff is wonderful. They were attentive and friendly. I would rate it a solid 3.5 stars. The beach is amazing with powdery sand and plenty of chairs and shade.The pools are not heated and were freezing even with sunburn....

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3Thank Janene C
Oakville, Ontario, Canada
Reviewed 2 days ago NEW

We love this hotel chain - this was our 7th stay at a Riu (4th stay at a Palace). We had an amazing time last year at Riu Palace Jamaica and we were slightly disappointed with the Riu Palace Mexico. No welcome drink on check as stated. Not a big deal I guess, as the bar is right by reception....

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3Thank JacksPack4
Reviewed 3 days ago NEW

Family (my husband and I and our adult daughter) stayed over the Christmas holiday. This was the first time we stayed at an all-inclusive and it's a good bet that this resort set the bar so high it will be almost impossible for another to top this. Staff was amazing, especially at the buffet restaurant and pool bar! Took a...

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9Thank Greta S
Reviewed 5 days ago NEW

After 5 visits 2001-2006, we revisited in Dec 2016. Hotel has had some major changes to rooms and pools, but still Excellent 9/10. Hotel is very clean & well keep, the staff are amazing (some still there from 2006) and remembered us. They just cant do enough for you. Food is varied & good, with some speciality restaurants. Rooms are...

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2Thank Donna O
Reviewed 6 days ago NEWvia mobile

Me and the Mrs have stayed at this hotel 3 times, once in April 2015 and loved it so much we went back that November and again absolutely loved it. Went back for a third time in November 2016 and again yep!! loved it. This year we have booked to go on the first of May and cannot wait. Definitely...

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7Thank Mark S
Espoo, Finland
Reviewed 6 days ago NEW

We spent nice X’mas week in Play del Carmen, with 4 adults and active children. I do not want to repeat all said on other reviews. Hotel, location, site and service were excellent, I would give 4 stars but…sound isolation of the room doors were very poor. Hotel corridors had strong echo, either evening show, late party people or jet...

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3Thank Jussi H
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Mexico, responded to this review

Dear guest, We would like to thank you for choosing RIU Hotels and Resorts for your holidays and for taking the time to give us your constructive and valued feedback. We appreciate your positive comments about the location and the service. At RIU we take pride in our customer service as this is one of the key values of our...

London, United Kingdom
Reviewed 1 week ago

Very clean hotel and lovely rooms, however when we arrived we were in a garden view room which was not acceptable, I had to stand on a chair to look over the balcony wall. Our rep Hattie was amazing and between her and the amazing reception staff we were moved to a front facing sea view room. All of the...

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4Thank Fenwick1965

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
* Located on the Yucatan peninsula, 3 km / 1.9 Miles from Playa del Carmen * Within the Playacar resort, along with the Riu Palace Riviera Maya, Riu Yucatan, Riu Playacar and the ClubHotel Riu Tequila hotels * 2-storey building * Surrounded by 20,000 m2 / 24,000 sq. Yards of lush gardens * Located on the beach * Complimentary sun loungers on the beach * 200 m / 650 feet from Mexican Street * 55 km / 34 miles from Cancun Int???L. Airport * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more   less 

Additional Information about Hotel Riu Palace Mexico

Address: Avenida Xaman-Ha, Manzana 3, Lote 4 | Condominio Playacar, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM1,398 - RM2,411 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Mexico 4*
Number of rooms: 434
Reservation Options:
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Also Known As:
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Palace Mayan Riviera
Riu Playa Del Carmen
Mexico Palace Riu
Riu Mexico
Rui Palace Mexico
Hotel Riu Palace Mexico Playa Del Carmen, Riviera Maya
Hotel Style:
#14 Top resorts Hotel in Playa del Carmen
#18 Spa Hotel in Playa del Carmen
#20 Luxury Hotel in Playa del Carmen
#20 On the Beach Hotel in Playa del Carmen
#28 Family Hotel in Playa del Carmen
#32 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Palace Mexico staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room1068 is directly behind the theatre, so can be a bit noisy. Very narrow room & your knees touch the toilet door when you sit down!”
 of 5 bubbles JacksPack4, 14 Jan 2017 | Read review
“Rooms on left hand side better for sun.”
 of 5 bubbles , 11 Jan 2017 | Read review
“45,46,or 47 are good positioned rooms.”
 of 5 bubbles Fenwick1965, 8 Jan 2017 | Read review
“Ask for room half way to the beach and main lobby if you have mobility issues”
 of 5 bubbles SurfDj, 8 Jan 2017 | Read review
“Try and get a room on the front with the fountains”
 of 5 bubbles Cliolady, 5 Jan 2017 | Read review
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