We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Hotel Riu Palace Mexico

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Management photos
Hotel Riu Palace Mexico
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

5,256 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 3,763: English reviews
Start your review of Hotel Riu Palace Mexico
 Click to rate
New York City, New York
Reviewed yesterday NEWvia mobile

Had a really nice time with two girlfriends in early March. The hotel rooms are fine, but could use some updating (the paint was peeling off the walls a bit, pillows stained, cracks in the counter, etc). The pool and beach were really nice, though I wish they gave more than one towel per person. The biggest downside of the...

 Report
Helpful?
Thank jmeumd
Alpharetta, Georgia
Reviewed yesterday NEW

My wife and I were here March 18-21. 4 days and 3 nights. We really love this property. Thr weather was perfect. 80-81 every day and 65 every night with lower humidity. We stayed in room 134 on the ground level. Wanted to give a quick mention to all the staff that really made the trip memeorable. Carolina at the...

 Report
Helpful?
2Thank AtlantaPirate1963
Parksville, Canada
Reviewed 2 days ago NEW

All you would expect from a Riu, although having a bath in the middle of the room was somewhat strange. I recommend the Steakhouse ( very nice fillet ) and Italian ( superb lamb ). Restaurants. Buffet is also very good, lots of choice for fussy eaters ! Taxi to 5th Ave is about $9.

 Report
Helpful?
4Thank yoxall
Muskego, Wisconsin
Reviewed 3 days ago NEW

To start off, I want to mention that we stayed at The Royal in Playa Del Carmen approx 1 Month ago. My opinion of the Riu might have been a little better if I hadn't just stayed at the Royal, which was amazing. THE staff at the RIU was AMAZING, so nice and genuine. Everyone made us feel incredibly welcome,...

 Report
Helpful?
4Thank jessica7325
Carnforth, UK
Reviewed 3 days ago NEW

This was our second visit and it was just as good as last year. We had a slight problem with the safe in the room but it was rectified very quickly. We requested a quiet room on the top floor and we were pleased to be given a room as requested. Once again we were made to feel very welcome...

 Report
Helpful?
4Thank JazzyUK1
Indiana
Reviewed 4 days ago NEWvia mobile

Weather is perfect in March. Been at Riu Palaces before and this one has a kinda strange room setup. The bathroom is open into the room. The tub is the next to the beds. There is no privacy at all. The toilet is in a very tiny closet (for a better choice of words) so small that my knees almost...

 Report
Helpful?
5Thank linda P
Reviewed 4 days ago NEWvia mobile

I have had the fortune to travel and experience many countries, hotels & resorts in many parts of the world. Without hesitation the Riu Palace Mexico is in the top of my top five. Staff: Genuine, kind and exceedingly helpful. They all work very hard and their efforts should be lauded. We felt warmly welcomed and cared for. To be...

 Report
Helpful?
5Thank bobcorson
Aurora, Illinois
Reviewed 4 days ago NEW

We just returned from a week-long stay at this hotel. Overall, this place rates as one of the better all-inclusives we have enjoyed. The check-in was quick and friendly. Our first-floor garden-side junior suite was plenty big and clean. We had a small issue with one of the shower heads and liquor dispensers, but in good order otherwise. We encountered...

 Report
Helpful?
3Thank Jim S
Toronto, Canada
Reviewed 5 days ago NEW

From the moment we arrived, we were impressed with the hotel. We were greeted with a very warm welcome and an easy check-in. We stayed in a junior suite on the ground floor which was not much of a bother as it was a decent size, was in close proximity to all other amenities, and was kept very clean. The...

 Report
Helpful?
9Thank LDSM2
Birmingham, United Kingdom
Reviewed 5 days ago NEWvia mobile

Just starting our second week at RPM We have stayed at many Riu hotels around the world , and this is by far the best for professional friendly staff from the grounds men , housekeeping, to the front line desk even Aida!!! Hotel is very modern but tastefully re- furbished (not like the Colonial decor of other Riu hotels )...

 Report
Helpful?
9Thank Cookiiegirl

7,495 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (6966)
Viewed
View from Room (168)
Viewed
Dining (673)
Viewed
Room/Suite (682)
Viewed
Pool/Beach Area (1147)
Viewed
Hotel & Grounds (1666)
Viewed
Bathroom (94)
Viewed
Business Centre/Function Rooms (24)
Viewed
Family/Play Areas (63)
Viewed
1:55
Videos (2)
Viewed
Other (2447)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (478)
Viewed
Amenities (10)
Viewed
Beach (37)
Viewed
Jacuzzi Suite (74)
Viewed
Pool (31)
Viewed
Dining (44)
Viewed
Standard Room (55)
Viewed
Suite (81)
Viewed
The Hotel (146)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (51)
Viewed
Hotel & Grounds (11)
Viewed
Pool/Beach Area (8)
Viewed
Room/Suite (3)
Viewed
Dining (8)
Viewed
Other (21)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Playa del Carmen
0.7 km away
Hotel Riu Palace Riviera Maya
Hotel Riu Palace Riviera Maya
#37 of 212 in Playa del Carmen
5,206 reviews
27.9 km away
Grand Palladium White Sand Resort & Spa
21.6 km away
Iberostar Paraiso Lindo
Iberostar Paraiso Lindo
#5 of 11 in Playa Paraiso
5,738 reviews
Show Prices
Show Prices
Show Prices
0.5 km away
Iberostar Tucan Hotel
Iberostar Tucan Hotel
#39 of 212 in Playa del Carmen
6,265 reviews
32.1 km away
Now Jade Riviera Cancun
Now Jade Riviera Cancun
#9 of 26 in Puerto Morelos
8,050 reviews
21.8 km away
IBEROSTAR Paraiso Del Mar
IBEROSTAR Paraiso Del Mar
#7 of 11 in Playa Paraiso
4,471 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
* Located on the Yucatan peninsula, 3 km / 1.9 Miles from Playa del Carmen * Within the Playacar resort, along with the Riu Palace Riviera Maya, Riu Yucatan, Riu Playacar and the ClubHotel Riu Tequila hotels * 2-storey building * Surrounded by 20,000 m2 / 24,000 sq. Yards of lush gardens * Located on the beach * Complimentary sun loungers on the beach * 200 m / 650 feet from Mexican Street * 55 km / 34 miles from Cancun Int???L. Airport * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more   less 

Additional Information about Hotel Riu Palace Mexico

Address: Avenida Xaman-Ha, Manzana 3, Lote 4 | Condominio Playacar, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM1,249 - RM2,365 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Mexico 4*
Number of rooms: 434
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Despegar.com and Jetsetter so you can book your Hotel Riu Palace Mexico reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Palace Mayan Riviera
Riu Playa Del Carmen
Mexico Palace Riu
Riu Mexico
Rui Palace Mexico
Hotel Riu Palace Mexico Playa Del Carmen, Riviera Maya
Hotel Style:
#15 Top resorts Hotel in Playa del Carmen
#19 Spa Hotel in Playa del Carmen
#21 Luxury Hotel in Playa del Carmen
#21 On the Beach Hotel in Playa del Carmen
#28 Family Hotel in Playa del Carmen
#32 Romantic Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Palace Mexico staff and other travellers.
533 questions
Ask a question

See all questions (533)

Questions? Get answers from Hotel Riu Palace Mexico staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are of a good standard but I would opt for a courtyard view if possible.”
 of 5 bubbles yoxall, 21 Mar 2017 | Read review
“First floor rooms are damp and musty”
 of 5 bubbles jessica7325, 20 Mar 2017 | Read review
“Happy with room 2037.”
 of 5 bubbles KFCS, 17 Mar 2017 | Read review
“No ocean views here. Only three floors, lots of walking, but still nice.”
  • Room 1022
 of 5 bubbles willieo2m, 16 Mar 2017 | Read review
“Rooms facing gardens.”
 of 5 bubbles Laightoun, 13 Mar 2017 | Read review
5 of 5