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5 Avenida, Playa del Carmen 77719 Mexico
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Traveller (9573)
360
Panoramas (8)
Pool & Beach (1835)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 11/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Paradisus Playa Del Carmen
Updated 11/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#32 of 305 hotels in Playa del Carmen
Travellers' Choice
Set on the beach and surrounded by mangrove trees, Paradisus Playa Del Carmen is an all-inclusive four Diamond resort with its promise of all-inclusive fun and LUXExclusive experience designed with the entire family. All suites feature a private balcony or terrace and include air conditioning with climate control, free Wi-Fi, 24-hour room Service, cable TV service, Minibar, in-room safe, complimentary toiletries, bathrobes, living area with sofa and a coffee maker. Services for relaxation and pampering include a YHI Spa, a hair salon ($), Wedding services, tours/ticket assistance and a business center. World-class facilities, Fitness, YHI Kids, Kids Zone, Kids Club, Baby Club, Game Room, Life enriching experience, Kids Pool. The resort offers 14 restaurants to choose from which are open daily.
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Hotel links
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Location

Full view
55Somewhat walkable
Grade: 55 out of 100
0Restaurantswithin 0 km
0Attractionswithin 0 km
Contact
5 Avenida, Playa del Carmen 77719 Mexico
Name/address in local language
Getting there
Cancun Airport47 kmSee all flights
Aerodromo de Playa Del Carmen4 kmSee all flights
See all nearby hotels
12711Reviews1959Q+A100Room tips
Traveller rating
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Popular mentions
Sherry Bedinger wrote a review Yesterday
1 contribution
Elvis, Victor and Ricardo from the beach at Paradisus in Playa Del Carmen were amazing! Best service! Kind. Great English. Quick. Made sure we had everything we needed. Checked on us often. Went out of their way to help us
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Date of stay: September 2021Trip type: Travelled on business
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Rolas C wrote a review Aug 2021
Middleton, Wisconsin28 contributions8 helpful votes
+1
Hotel's Favourite
We stayed here Aug 8th to 14th, few highlights: 1. Plenty of food choices, our favorite was the Naus and Olio Buffets, plenty of choices of all kind. We had reservations for all restaurants, the best was the Grill which is now all seafood, great quality. The others including Capella and Tepanyaki are OK but nothing spectacular.. The Eggs Motuleños at Olio were awesome for bkfast. 2. We were at the VIP/Rerserve section... our concierge Tiara Garcia was super helpful fron day 1, she helped with dinner reservations, plan activities for the kids, great tips and recommendations. 3. We got a swim-up suite... we highly recommend this room since the beach is really not an option.. the kids loved going straight to the pool. The kids loved the Aquatic Pool which has slides and was fun for all of us.. they had some snacks, really good chicken wings 4. The Night Shows were good, we really enjoyed the Aqua Acrobats and the Mexican Night. The only con is the sargassum situation, which we knew about prior to making the reservation.. however we were able to swim and most days the sargassum was minimal, however the water always stayed brown near the beach.. We did a day trip to Cozumel and went to El Cielo for snorkling and enjoy the turquoise/clear water for a day... but it's an all day trip, we left at 8am and came back at 6pm... spend about $600 for 5 of us (ferry, boat with snorkeling equip and guides, food, taxis)... so it's a pricey day.
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Date of stay: August 2021Trip type: Travelled with family
2 Helpful votes
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Response from Guest Service Center, General Manager at Paradisus Playa Del Carmen
Responded 5 weeks ago
Dear RolasC, Thank you for sharing your experience. We are pleased to know you enjoyed the food quality and variety in most of our restaurants, the facilities, and the attentive service provided by Tiara. She will be advised about your kind words in order to motivate her to continue pampering all of our guests the same way she did it with you and your family. We also want to let you know about all the efforts to keep seaweed at bay from our beautiful shores, doubling our cleaning shifts, and installing a net to keep the seaweed away from the beach. We will love to host you again soon to experience all these improvements. Best regards Guest Service Center Management
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Suzy M wrote a review Yesterday
1 contribution
Elvis, Victor and Ricardo - the beach waiters at the Paradisus -were amazing! Incredible service!!! We loved the Paradisus and the staff was amazing!!! We came for a trip we won from our company and everything was top notch! We had a blast!
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Date of stay: September 2021Trip type: Travelled on business
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Connie K wrote a review Yesterday
1 contribution
More than excellent service from David, Victor & Ricardo every day we were here ! Could not have asked for better service, hospitality. Much Gracias ! They have made our whole vacation worthwhile & made us feel welcomed & special.
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Date of stay: September 2021Trip type: Travelled on business
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Rachael P wrote a review Yesterday
1 contribution
We had a wonderful time at Paradisus. You have to visit Rene at the swim up bar!!!! He is absolute amazing. Anything you want he is able to make and I highly recommend to just let him create something of his own. Absolutely AMAZING!!!
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Date of stay: September 2021Trip type: Travelled on business
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FORMERLY KNOWN AS
Paradisus Playa Del Carmen La Esmeralda
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
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Frequently Asked Questions about Paradisus Playa Del Carmen
Which popular attractions are close to Paradisus Playa Del Carmen?
Nearby attractions include Galeria Luis Sottil (0.3 km), Rainbowcrawl Playa Del Carmen (0.3 km), and Amate Gallery (0.3 km).
What are some of the property amenities at Paradisus Playa Del Carmen?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Paradisus Playa Del Carmen?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Paradisus Playa Del Carmen?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Paradisus Playa Del Carmen?
Yes, free parking is available to guests.
What are some restaurants close to Paradisus Playa Del Carmen?
Conveniently located restaurants include Bana Restaurant, Fuego, and Mole.
Are there opportunities to exercise at Paradisus Playa Del Carmen?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Paradisus Playa Del Carmen have an airport shuttle?
Yes, Paradisus Playa Del Carmen offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Paradisus Playa Del Carmen?
Yes, dry cleaning and laundry service are offered to guests.
Does Paradisus Playa Del Carmen offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Paradisus Playa Del Carmen?
Many travellers enjoy visiting Zona Arqueológica Playa del Carmen (3.9 km).