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Paradisus Playa Del Carmen La Esmeralda

Travellers' Choice award winner
GreenLeadersPlatinum level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Paradisus Playa Del Carmen La Esmeralda
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6,740 Reviews from our TripAdvisor Community

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Showing 4,396: English reviews
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Reviewed yesterday NEWvia mobile

The Hotel was very clean and nice. Great place if your visiting with kids. They have great restaurants and derive is awesome. We were here 5 days only down side was there were some restrictions that were adults only and my daughter doesn't like kid zones so we ended up not going to those restaurants

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Helpful?
Thank MarKar1984
Reviewed yesterday NEW

We decided to spend my 40th birthday in Playa del Carmen and selected a Paradisus resort after a great experience at a Paradisus in Punta Cana, D.R. My wife and I pick these resorts with their kids club in mind, which in this resort was really great for our two year old daughter and four year old son. They loved...

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5Thank Adrian M
Ashburn, Virginia
Reviewed 2 days ago NEW

My husband and I celebrated my birthday here. I was nervous about being on the family, but it wasn't bad at all. Our room (with private access to the pool from out balcony) was far enough away from the main kids' pool that we were not bothered. The grounds are well kept and clean, although the layout can be a...

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1Thank Alma T
Milwaukee, Wisconsin
Reviewed 2 days ago NEW

We enjoyed Playa del Carmen and our stay at Paradisus. We didn't bring the kiddos this time but we did stay on the family side (Esmeralda). It was nice to have the option to go to the adult side for the pool and quieter restaurants. Overall food was a B+, drinks were the same, service was an A!

Review collected in partnership with Meliá Hotels International
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Thank danieloA3276RX
Ottawa, Canada
Reviewed 2 days ago NEW

We we’re at Paradisus La Esmeralda for the second time the week of May 8, 2017 and it was a really good experience just like the first time. Weather was beautiful. Resort was beautiful. Food was great and service was also great. I highly recommend this resort for families with its family friendly atmosphere – kids water park, indoor playroom...

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4Thank K9S9
New York City, New York
Reviewed 2 days ago NEW

La Esmeralda is simply the best!! Great service, delicious and healthy food! Very clean hotel! Modern style in everything. We are very pleased with our stay there. Highly highly recommend to take your kids and family to this amazing all inclusive resort!

Review collected in partnership with Meliá Hotels International
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2Thank 774olgaf
Reviewed 2 days ago NEW

This resort is the best. We got back last week from a 6 night stay with my parents, and our 6 and 9 year old. We got the swim up room...which is a must with kids! The resort is very clean and the food is great. We only had one bad meal and that was the Brazilian Grill out. The...

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2Thank Rj4915
Katy, Texas
Reviewed 3 days ago NEWvia mobile

Just came back from our second trip here and this time we upgraded to the Royal Service: the drawback - no floats allowed in the Royal pool so we ended up lounging in the pool at La Perla. Much like last time (two summers ago) the service was good, the food was pretty good (poolside Sunside grill - Antonio was...

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Thank soniaginnette
New York City, New York
Reviewed 3 days ago NEWvia mobile

If beach is important to you , this is not the place . Murky water , lots of seaweed and rocks ! Entertainment is not the best . Good food . Great rooms if you're paying for a suite . Overall ok , nothing to revisit .

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Thank Tina1639
Reviewed 3 days ago NEW

I would like to give a shoutout to two of the workers on the beach that went above and beyond for us. Reyes and Miguel were absolutely incredible. They provided 5 star service all day long with nothing but a smile. We had drinks, good and towels available to us in the blink of an eye! They were truely incredible.

Review collected in partnership with Meliá Hotels International
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Thank smv81190

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Set on the beach and surrounded by mangrove trees, Paradisus Playa Del Carmen La Esmeralda is an all-inclusive four Diamond resort with its promise of all-inclusive fun and LUXExclusive experience designed with the entire family. All suites feature a private balcony or terrace and include air conditioning with climate control, free Wi-Fi, 24-hour room Service, cable TV service, Minibar, in-room safe, complimentary toiletries, bathrobes, living area with sofa and a coffee maker. Services for relaxation and pampering include a YHI Spa, a hair salon ($), Wedding services, tours/ticket assistance and a business center. World-class facilities including Family Concierge ($), Fitness, YHI Kids, Kids Zone, Kids Club, Baby Club, Game Room, Life enriching experience, Kids Pool. The resort offers 14 restaurants to choose from which are open daily. ... more   less 

Additional Information about Paradisus Playa Del Carmen La Esmeralda

Address: 5a Avenida | corner Calle 112, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM1,274 - RM4,690 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa Del Carmen La Esmeralda 4.5*
Number of rooms: 488
Reservation Options:
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Also Known As:
Paradisus Playa Del Carmen La Esmeralda Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Esmeralda Mexico - Riviera Maya
Hotel Style:
#5 Green Hotel in Playa del Carmen
#12 Family Hotel in Playa del Carmen
#19 Top resorts Hotel in Playa del Carmen
#25 Spa Hotel in Playa del Carmen
#26 Romantic Hotel in Playa del Carmen
#28 Luxury Hotel in Playa del Carmen
#28 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Playa Del Carmen La Esmeralda staff and other travellers.
1,047 questions
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Questions? Get answers from Paradisus Playa Del Carmen La Esmeralda staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would recommend a swim up room if you have kids, it looked like fun. For me and my wife the 2nd floor was fine and a nice view.”
danieloA3276RX, 23 May 2017 | Read review
“We had one bedroom! Can't ask for something better! It was amazing!!!!!”
774olgaf, 23 May 2017 | Read review
“Ask for a room on the 3rd floor (top). It would be much less noisy.”
Samanthav26, 20 May 2017 | Read review
“Doors do not block sound out ”
louiseA2715SA, 18 May 2017 | Read review
“Get the swim up suite ”
627deniseo, 17 May 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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