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Paradisus Playa Del Carmen La Esmeralda

7,978 reviews
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Traveller (5233)
Room & Suite (1386)
Pool & Beach (1101)
Overview
  • Excellent72%
  • Very good19%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“family concierge”(1,237 reviews)
“mole”(650 reviews)
“kids zone”(265 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.5 Star Hotel
All hotel details
Offers from Paradisus Playa Del Carmen La Esmeralda
Offers & Announcements: Up to 15% MeliáRewards
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Reviews (7,978)Write a Review
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3,421
1,086
398
124
94
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All reviewsfamily conciergemolekids zonekids clubsunrise grillfc poolhydro grillnaos buffetbana fusionheated poolthe pirate ship poolbedroom master suiteballoon animalsdinner reservationsadult sidefamily vacationkids pool
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1 - 5 of 5,123 reviews
Reviewed yesterday

This is our third time in Paradisus and we were not disappointed! This was our 10th time in Mexico. Having stayed in Dreams and Riu Palaces we have something to compare and Paradsius tops them all! Alfredo Abundio at the check in was extremely helpful...More

Thank Bartusiak J
Hotel's Favourite
Reviewed 15 December 2017 via mobile

I stayed at La Esmeralda for 8 nights with my 2 children aged 13 and 17. We loved it! We were part of the Family Concierge but our room was a One Bedroom Master Suite in the main building. The suite was very well appointed...More

2  Thank Kate O
Response from QD_Paradisus, Gerente at Paradisus Playa Del Carmen La EsmeraldaResponded 16 December 2017

Dear Kate O, Thank you for providing such a glowing review and rating regarding your stay at our Paradisus Playa del Carmen. We enjoyed reading you benefited from our Family Concierge upgrade. We pride ourselves on offering guests a beautiful location with stellar service, It...More

Reviewed yesterday

We just got back from an amazing one week stay at La Esmeralda. What a week! This is by far the best all inclusive (AI) we've ever been to. As soon as you arrive you are treated like royalty, and the treatment continues until you...More

1  Thank mike a
Reviewed yesterday

We just returned from our stay at the Paradisus. We had an absolutely wonderful time with our 4.5 yo and 2 yo. Resort: Clean, beautiful, friendly staff, very well run. It never felt too crowded or that there was no one to help. Family Concierge:...More

Thank SarahS0605
Reviewed yesterday

The food was the best we've experienced at an all-inclusive resort, hands down. The beds were comfortable - best sleep I've gotten in a while. The upgrade to family concierge was too expensive - but if you don't get it - you feel like a...More

1  Thank meralynn
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About
Awards & Recognition
GreenLeaders Platinum level
Amenities
Top amenities
Pool
Free High Speed Internet ( WiFi )
Beachfront
Restaurant
Bar/Lounge
Room Service
Free Parking
Spa
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Room Service
Children Activities (Kid / Family Friendly)
Free Parking
Meeting Rooms
Laundry Service
Airport Transportation
Breakfast included
Dry Cleaning
Business Centre with Internet Access
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Hot Tub
Tennis Court
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$326 - US$1,180 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Green Hotel in Playa del Carmen
#7 Family Hotel in Playa del Carmen
#19 Top resorts Hotel in Playa del Carmen
#23 Spa Hotel in Playa del Carmen
#26 Romantic Hotel in Playa del Carmen
#27 On the Beach Hotel in Playa del Carmen
#28 Luxury Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$326 - US$1,180 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Green Hotel in Playa del Carmen
#7 Family Hotel in Playa del Carmen
#19 Top resorts Hotel in Playa del Carmen
#23 Spa Hotel in Playa del Carmen
#26 Romantic Hotel in Playa del Carmen
#27 On the Beach Hotel in Playa del Carmen
#28 Luxury Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (5233)
Room & Suite (1386)
Pool & Beach (1101)
Dining (607)
Family and Play Areas (139)
Amenities (113)
Business Centre & Event Rooms (12)
Questions & Answers
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Room Tips
"Swim up rooms on ground floor are close to pools and restaurants. 2011 was a perfect location."
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"pool side is face the better side of hotel but could be louder , now your in holiday and don't go to bed..."
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"The concierge level is worth the price, we will definitely book this level next trip."
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"Avoid room beside laundry/utility."
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