We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Paradisus Playa Del Carmen La Esmeralda

Travellers' Choice award winner
GreenLeadersPlatinum level
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Paradisus Playa Del Carmen La Esmeralda
Paradisus Playa Del Carmen La Esmeralda
Panoramas (8)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

6,478 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 4,187: English reviews
Start your review of Paradisus Playa Del Carmen La Esmeralda
 Click to rate
Calgary,Alberta,canada
Reviewed yesterday NEWvia mobile

After spending a lot of time reviewing several resorts in Playa del Carmen we decided on Paradisus La Esmeralda ... and we are so glad we did. We were a party of 11 ...6adults and 5 kids ranging in age from 1-11 . I was really concerned with the fact that you couldn't SEE the ocean and had to walk...

 Report
Helpful?
Thank abdott
Madison, Indiana
Reviewed yesterday NEWvia mobile

We had a blast at this resort. It was very clean and the people were extremely nice and helpful. We want to give a shout out to Carlos and Freddy for taking care of us while we were out on the beach relaxing and enjoying our week. Weather was beautiful and the food was delicious! 👍👍👍👍 Sincerely. The Smith Family...

 Report
Helpful?
Thank KESMJS92
Windsor, Canada
Reviewed 2 days ago NEWvia mobile

I have been meaning to write a full review for quite sometime now and have continued to put it off. I don't think it will ever happen as time has flown by and I just don't feel like doing it anymore, however this resort was so great and we had such a wicked time I have to say something. The...

 Report
Helpful?
Thank karenH9740NN
Toronto, Ontario, Canada
Reviewed 2 days ago NEWvia mobile

We were quite nervous to vacation with the eight months old, it turns out not bad at all, booked this resort at last minute (the day before) it turns out good choice. Resort is fantastic for gf families with kids, great in every perspectives. They have a baby club which is fantastic.

 Report
Helpful?
Thank Tommy W
Saint Louis, Missouri
Reviewed 3 days ago NEW

My kids had a ball. Room was great. Food was great. My advise to those going are: 100% make your dinner reservations AND tennis reservations (as there is only one court). Family Concierge area is very nice if available - connecting rooms for larger families. Bring lots of $5 bills for tipping Get up early to "claim your cabana" as...

Review collected in partnership with Meliá Hotels International
 Report
Helpful?
3Thank mommytraveler2017
QD_Paradisus, Guest Experience at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear mommytraveler2017, Thank you for sharing your feedback with us. We are glad to read your experience with the hotel was great and the service received was very nice. We truly hope to have the honor of welcoming you back in our beautiful paradise. Providing LUXExclusive® to your getaway, Aldo Delgado Betancourt E-Guest Experience

Reviewed 4 days ago NEW

2017 Family trip, Two adults two 3yr old toddlers. We absolutely had a wonderful stay at this resort. The beach is beautiful, pools are great, rooms are clean and well kept! Food is also great. I highly recommend getting the family concierge package if traveling with young kids. We had a lot of fun. We had an awesome staff that...

 Report
Helpful?
Thank Edgar B
QD_Paradisus, Guest Experience at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Edgar B, We appreciate you have taken the time to share such an enthusiastic review about your visit to Paradisus Playa del Carmen. We are overjoyed to read that you’ve enjoyed your stay Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences in...

Reviewed 4 days ago NEW

We recently returned from this resort and I can honestly say this place deserves 5 stars. The grounds were clean, the rooms were spotless and the service was amazing. The variety of restaurants was perfect and we enjoyed every meal. My opinion is you get alot for your money at La Esmeralda. The staff went out of their way to...

 Report
Helpful?
Thank Cathy C
QD_Paradisus, Guest Experience at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Cathy C, Many thanks for taking the time to leave your kind words and observations following your stay with us at Paradisus Playa del Carmen. I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take...

Reviewed 4 days ago NEW

I chose this location to celebrate my final spring break of College, but this is 100% not a typical "College Spring Break" location, which I enjoyed. There were more families than young adults and certainly no one around their early 20s except for me and my friends. If we wanted to have fun we would have to leave the resort...

 Report
Helpful?
Thank Desiree B
QD_Paradisus, Guest Experience at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Desiree B, Thank you for taking the time to write a review about your stay in our resort. We value your detailed suggestions as our guest’s feedback is truly important for us and we will consciously revise all of your remarks. We look forward to have the honor of welcoming you back home to offer you a truly remarkable...

Lynbrook, New York
Reviewed 4 days ago NEW

We traveled to la Esmeralda with 10 family members, four children from 8 years old to 2years old, they had a great time,I would have liked it if they had more choices of food for them, not enough restaurants for amount of people in our group, I have stayed at occidental for at least the last 8 years. If you...

 Report
Helpful?
Thank nakedg27
QD_Paradisus, Guest Experience at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear nakedg27, Thank you for posting such a great note about your stay Paradisus Playa del Carmen. We will share your wonderful comments with our team as we are certain that they will be glad to read such remarkable notes. We truly hope to have the honor of welcoming you back in our beautiful paradise. Providing LUXExclusive® to your getaway,...

Reviewed 5 days ago NEW

This Resort is all luxury, clean, neat, espectacular and reeeeally good food!.... for couple (La Perla adults only) and La Esmeralda for family that have young kids and want something relaxing( pool, food and some events for kids and GO TO SLEEP EARLY,!). We( group of 8 adults) didn't like the fact that have no Resort ambience music ( like...

 Report
Helpful?
Thank msxb
QD_Paradisus, Guest Experience at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear msxb, Thank you for taking the time to write a review about your stay in our resort. We value your detailed suggestions as our guest’s feedback is truly important for us and we will consciously revise all of your remarks. We look forward to have the honor of welcoming you back home to offer you a truly remarkable experience....

5,444 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (4279)
Viewed
Hotel & Grounds (708)
Viewed
Pool/Beach Area (785)
Viewed
Bathroom (76)
Viewed
Family/Play Areas (121)
Viewed
View from Room (127)
Viewed
Dining (429)
Viewed
Room/Suite (450)
Viewed
Business Centre/Function Rooms (6)
Viewed
Other (1577)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (1104)
Viewed
Alberca de Habitaciones (14)
Viewed
Alberca Family Concierge (32)
Viewed
Alberca Principal (60)
Viewed
Amenities (113)
Viewed
Beach (27)
Viewed
Family Concierge Ocean View (113)
Viewed
Jr. Suite Swim Up (88)
Viewed
Master Suite Swim Up (106)
Viewed
One Beadroom Master Suite FC (153)
Viewed
One Beadroom Suite (100)
Viewed
One Beadroom Suite Ocean View (97)
Viewed
Dining (84)
Viewed
The Hotel (117)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (61)
Viewed
Hotel & Grounds (7)
Viewed
Pool/Beach Area (2)
Viewed
Room/Suite (8)
Viewed
Family/Play Areas (5)
Viewed
View from Room (1)
Viewed
Business Centre/Function Rooms (5)
Viewed
Dining (12)
Viewed
Bathroom (3)
Viewed
Other (18)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Playa del Carmen
0.2 km away
Paradisus Playa del Carmen La Perla
Paradisus Playa del Carmen La Pe...
#19 of 212 in Playa del Carmen
7,864 reviews
15.5 km away
Iberostar Paraiso Maya
Iberostar Paraiso Maya
#4 of 11 in Playa Paraiso
4,676 reviews
4.4 km away
Grand Velas Riviera Maya
Grand Velas Riviera Maya
#2 of 212 in Playa del Carmen
2,837 reviews
Show Prices
Show Prices
Show Prices
6.4 km away
Iberostar Tucan Hotel
Iberostar Tucan Hotel
#39 of 212 in Playa del Carmen
6,275 reviews
3.8 km away
Playacar Palace
Playacar Palace
#18 of 212 in Playa del Carmen
4,181 reviews
26.3 km away
Barcelo Maya Tropical
Barcelo Maya Tropical
#5 of 17 in Puerto Aventuras
4,186 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Set on the beach and surrounded by mangrove trees, Paradisus Playa Del Carmen La Esmeralda is an all-inclusive four Diamond resort with its promise of all-inclusive fun and LUXExclusive experience designed with the entire family. All suites feature a private balcony or terrace and include air conditioning with climate control, free Wi-Fi, 24-hour room Service, cable TV service, Minibar, in-room safe, complimentary toiletries, bathrobes, living area with sofa and a coffee maker. Services for relaxation and pampering include a YHI Spa, a hair salon ($), Wedding services, tours/ticket assistance and a business center. World-class facilities including Family Concierge ($), Fitness, YHI Kids, Kids Zone, Kids Club, Baby Club, Game Room, Life enriching experience, Kids Pool. The resort offers 14 restaurants to choose from which are open daily. ... more   less 

Additional Information about Paradisus Playa Del Carmen La Esmeralda

Address: 5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM1,400 - RM3,890 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa Del Carmen La Esmeralda 4.5*
Number of rooms: 512
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Prodigios Interactivos SA, Hotels.com, Despegar.com, Priceline and Jetsetter so you can book your Paradisus Playa Del Carmen La Esmeralda reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Paradisus Playa Del Carmen La Esmeralda Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Esmeralda Mexico - Riviera Maya
Hotel Style:
#5 Green Hotel in Playa del Carmen
#12 Family Hotel in Playa del Carmen
#19 Top resorts Hotel in Playa del Carmen
#25 Spa Hotel in Playa del Carmen
#26 Romantic Hotel in Playa del Carmen
#26 Luxury Hotel in Playa del Carmen
#27 On the Beach Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Paradisus Playa Del Carmen La Esmeralda staff and other travellers.
976 questions
Ask a question

See all questions (976)

Questions? Get answers from Paradisus Playa Del Carmen La Esmeralda staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a family concierge room, trust me its worth it!”
 of 5 bubbles edgarb776, 23 Mar 2017 | Read review
“The rooms and baths are modern and spotless. I would suggest asking for 3rd floor with view of pool and ocean.”
 of 5 bubbles cathycR6317GC, 23 Mar 2017 | Read review
“Master suite with Swim up directly in to pool is the most beautiful thing you will see”
 of 5 bubbles desireeb509, 23 Mar 2017 | Read review
“Request what you want bed wise”
 of 5 bubbles nakedg27, 23 Mar 2017 | Read review
“swim up pool room”
 of 5 bubbles msxb, 22 Mar 2017 | Read review
5 of 5