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Paradisus Playa Del Carmen La Esmeralda

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Paradisus Playa Del Carmen La Esmeralda
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6,493 Reviews from our TripAdvisor Community

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Showing 4,200: English reviews
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Houston, Texas
Reviewed yesterday NEW

We stayed at the Esmeralda for 7 days over spring break. Family Concierge is the only way to travel at this resort. There is a private heated pool and lunch restaurant for guests staying in the Family Concierge. The only kicker is the Concierge assigned to you can make or break your trip. We had emailed our reservation request prior...

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Helpful?
Thank KariLizzy
Seattle, Washington
Reviewed 2 days ago NEW

We were pampered from the moment we arrived. All of the staff were so helpful and courteous. Definitely family and kid friendly, all of our little mishaps were promptly and kindly taken care of. Daughter locked us out of our room safe and security reset the lock for us. Lost room key, it was easily replaced. Lost a hat, we...

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Helpful?
Thank mggilstrap
Lake City, Minnesota
Reviewed 2 days ago NEW

We stayed at this hotel march 19-26. In general was very happy with the resort. The sit down restaurants were slow and could have prepped more food ahead of time to deliver faster service. The family concierge pool was way too small for how many people use this service. The service overall for the resort was great along with the...

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Thank Jessica R
New York
Reviewed 2 days ago NEW

Paradisus is my 4th resort in Mexico and the 3rd that I have gone to with children. This was my least favorite of the 4 and it wasn't even close. We upgraded to the one bedroom master suite because we have 2 children and wanted the extra space. The room was very nice and was what we have come to...

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1Thank philg1113
Reviewed 2 days ago NEWvia mobile

My trip was wonderful! The entertainer Jesús was very fun and helpful. He danced with me and my family at the shows and helped to teach me how to tango. He encouraged me and my brother to play volleyball on the beach and we played 2 times with him; it was very fun. He is the best worker at Paradisus!...

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Thank Chloe R
Porters Lake, Canada
Reviewed 2 days ago NEW

Excellent food, beach and pool. Service exceptional. Expensive gift shop. Ibana restaurant was incredible. 5th avenue was a fun shopping experience, beware of being approached by people pretending to know you. Excursions are a good value compared to other Carribean options.

Review collected in partnership with Meliá Hotels International
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Thank A8176LNchristopherb
Los Angeles, California
Reviewed 2 days ago NEW

Just got back. Did the Family Concierge Program. Our butler was not very good. Allegedly never received our pre-arrival forms with our dinner details so no reservations were made. Not worth the price.

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank Jodi R
Brentwood
Reviewed 2 days ago NEW

Went with wife and kids, ages 13 and 10. The pool near our building was terrific for our aged kids. Our three favorite details of the trip were 1) our personal concierge (Paulina), 2) the palapas, and 3) the small foods and drinks they had available all day in the lobby just off the pool area. Paulina was terrific for...

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1Thank Chase G
Reviewed 3 days ago NEWvia mobile

We recently came back from a week stay here and I have to say I was impressed with the service and hotel. I've stayed at 5 star resorts before but never had that level of attention and friendliness as here. Good food and entertainment. If you are an ocean lover bring your water shoes because the bottom of the carribean...

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Helpful?
Thank Irena A
QD_Paradisus, Guest Experience at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Irena A, We appreciate you have taken the time to share such an enthusiastic review about your visit to Paradisus Playa del Carmen. We are overjoyed to read that you’ve enjoyed your stay Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences in...

Morristown, Indiana
Reviewed 3 days ago NEWvia mobile

We had a wonderful time at Paradisus! Everyone was so polite and courteous to us throughout our stay. The food was very good at all the restaurants. Freddy M. and Miguel A. were wonderful to us and very attentive each day we visited the beach! They treated us like royalty! Thanks to both of you! We will be excited to...

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Helpful?
Thank caldwell1976
QD_Paradisus, Guest Experience at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear caldwell1976, Thank you for posting such a great note about your stay Paradisus Playa del Carmen. We will share your wonderful comments with our team as we are certain that they will be glad to read such remarkable notes. We truly hope to have the honor of welcoming you back in our beautiful paradise. Providing LUXExclusive® to your getaway,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Set on the beach and surrounded by mangrove trees, Paradisus Playa Del Carmen La Esmeralda is an all-inclusive four Diamond resort with its promise of all-inclusive fun and LUXExclusive experience designed with the entire family. All suites feature a private balcony or terrace and include air conditioning with climate control, free Wi-Fi, 24-hour room Service, cable TV service, Minibar, in-room safe, complimentary toiletries, bathrobes, living area with sofa and a coffee maker. Services for relaxation and pampering include a YHI Spa, a hair salon ($), Wedding services, tours/ticket assistance and a business center. World-class facilities including Family Concierge ($), Fitness, YHI Kids, Kids Zone, Kids Club, Baby Club, Game Room, Life enriching experience, Kids Pool. The resort offers 14 restaurants to choose from which are open daily. ... more   less 

Additional Information about Paradisus Playa Del Carmen La Esmeralda

Address: 5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM1,390 - RM3,859 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa Del Carmen La Esmeralda 4.5*
Number of rooms: 512
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Priceline, Prodigios Interactivos SA, Despegar.com, Hotels.com and Jetsetter so you can book your Paradisus Playa Del Carmen La Esmeralda reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Paradisus Playa Del Carmen La Esmeralda Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Esmeralda Mexico - Riviera Maya
Hotel Style:
#5 Green Hotel in Playa del Carmen
#12 Family Hotel in Playa del Carmen
#19 Top resorts Hotel in Playa del Carmen
#25 Spa Hotel in Playa del Carmen
#26 Romantic Hotel in Playa del Carmen
#27 Luxury Hotel in Playa del Carmen
#27 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Playa Del Carmen La Esmeralda staff and other travellers.
977 questions
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Questions? Get answers from Paradisus Playa Del Carmen La Esmeralda staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Family Concierge suites have the best amenities”
 of 5 bubbles KariLizzy, 29 Mar 2017 | Read review
“So many areas to relax in the resort there is no need to spend much time in your room.”
 of 5 bubbles mggilstrap, 28 Mar 2017 | Read review
“Get top floor room, people above us we're loud, floors tile make noisy”
 of 5 bubbles C8384UOjessicar, 28 Mar 2017 | Read review
“some Family Concierge Rooms have swim up rooms, if that is of interest to your group.”
 of 5 bubbles amycandrews, 27 Mar 2017 | Read review
“I think all are somewhat loud simply due to the mass amounts of guests. However, we were on third floor so it may have been a little quieter. ”
 of 5 bubbles tiffanymA4181PE, 27 Mar 2017 | Read review
5 of 5