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Paradisus La Perla - Adults Only - Riviera Maya

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Traveller (2495)
Pool & Beach (98)
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About

#4 of 22 resorts in Playa del Carmen
Location
Cleanliness
Service
Value
Travellers' Choice
Enjoy an incredible experience Adults only in the famous Playa del Carmen in Mexico. Surrounded by beautiful mangroves, this all-inclusive luxury resort is just steps from the most idyllic white-sand beaches. Your room will be your own private oasis, right on the beach and with amenities and services exclusive to The Reserve. Enjoy flavors from around the world in our restaurants and relax in our YHI Spa while enjoying our hydrotherapy circuit. This hotel has been recognized as a Recommended Hotel in the Star Awards 2022 by Forbes Travel Guide. Surrounded by cenotes with crystal clear waters and magical Mayan ruins, Playa del Carmen is the ideal setting for your vacation in Mexico. Let the gentle sea breeze and the sound of the waves lapping the shore accompany your dreams. The Reserve is the most distinguished and elegant service, designed to make your stay truly unique and unforgettable. Choose from a wide range of restaurants and bars, and participate in activities that will bring you closer to the local culture, such as Latin dance classes. Enjoy a space full of rest and vitality in our YHI Spa. And discover Romance by Paradisus, which offers you numerous alternatives to make your "I do" even more memorable.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Electric vehicle charging station
Parking
Wifi
Pool / beach towels
Adult pool
Outdoor pool
Private pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Water sport equipment rentals
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Airport transportation
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
Adults only
24-hour security
Baggage storage
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Flatscreen TV
Bath / shower
Complimentary toiletries
Interconnected rooms available
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Hair dryer
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Room types
Landmark view
Pool view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Business
Romantic
Languages Spoken
English, Spanish
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Location

5 Av. Nte Luis Donaldo Colosio, Playa del Carmen 77728 Mexico
Name/address in local language
Paradisus La Perla - Adults Only - Riviera Maya
2094Reviews107Q+A100Room tips
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Tourist46179179259 wrote a review Today
Orland Park, Illinois1 contribution
Orlando, Luis, Manny, Alexis, and of course Alfredo are the best at the Reserve Pool and Bar at the Paradisus La Perla Riveria Maya. They provided us an experience we will never forget. Serving unique cocktails and making us al feel at home away from home...like part of the familia. Thank you all for all that you do!
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Njoy-Travelin wrote a review Jun 2023
Franksville, Wisconsin52 contributions87 helpful votes
+1
Hotel's Favourite
Having visited Paradisus Playa del Carmen for 7 consecutive early part of Decembers and once in February of 2022 you can tell that we are very comfortable with the property. All of our visits have been to the La Perla adult side except for 2020 when due to COVID-19, the resort was consolidated and only utilizing the La Esmeralda side. We again vacationed there this May (2023) from arriving Friday May 19th and departing very early on Saturday May 27th. We opted for a One Bedroom Master Suite as the upgrade was quite reasonably priced. For the most part we had a very relaxing time. Prior to our arrival, I sent an email to the Concierge and Clara was able to book two of our dinner reservations in advance of our arrival which relieves stress and makes things so much easier than trying to book them once we’ve arrived. The check-in process went quickly seeing as our arrival on Friday 5/19 was around 8:00pm partially due to a pit stop at a gas station by our shuttle from the airport for a tire that was leaking air – LOL so we opted to have dinner at the Hadar Buffet that evening which had a good variety and freshly grilled meats and was more than sufficient after an extremely long travel day. For those that have never visited the resort, the area surrounding the outskirts of the resort is defiantly questionable, but once on the property, that does not even enter your mind. Also, at no time have we felt unsafe at Paradisus. The resort is well maintained and clean. We genuinely feel unbelievably comfortable with the service and familiarity that we receive at Paradisus. Our days consist of following breakfast at the buffet, we hit the Pool Bar for a shot of tequila to start our day. Basically we spend a good portion of the day at the Pool Bar taking in the poolside entertainment and meeting and conversing with other resort guest. Around 3:00pm or so, my girlfriend would retire to our Bali Bed located poolside and occasionally I would join her. We are also very respectful of the use of the Bali Beds so we made sure to let someone at the pool desk know when we are done utilizing it for the day as we do not want to abuse that privilege. The pool area offered daily Water Aerobics at high noon followed by some type of entertainment. Saturday there was a DJ which played music that was accompanied by: first a violinist moving around poolside followed by a saxophonist which we found to be interesting. The remainder of the afternoon was the DJ. Sunday there were three guys who called themselves The Beach Boys who accompanied the DJ music singing primarily Frankie Valli and the Four Seasons songs and not a single Beach Boys tune. – LOL Again followed by DJ music for the rest of the afternoon. The beach is a little bit of a walk from the pools and what I would rate as “sufficient” although nothing spectacular or special. This is not an issue for us as we prefer the pool area and atmosphere. There is a bar located near the beach as well as seating accommodations. We are totally content with utilizing the pool area. Shout outs go out to Staff Members that we have established relationships with as our “Friends” during previous visits. – - Rafael (Pool Desk La Esmeralda side) who gives a heads up to whoever is working the Pool Desk on the La Perla side to let them know that we are there. We were also greatly touched by the item that he gifted to us and we will certainly cherish it and display it in a place of prominence in our home. - Salvador (Pool Desk La Esmeralda side) - Christopher (Pool Desk Nikte area) who my girlfriend keeps in touch with via Facebook. Thank you for the candy. - Sergio (Bartender Pool Bar La Esmeralda side) a huge thank you for bringing us our preferred liquor to the La Perla Pool Bar. You are “My Hero”. – LOL - Luis (Pool Desk La Perla side) who did an outstanding job of taking care of and pampering us with our Bali Bed and towels showing how dedicated he is to providing excellent guest service which we made sure to be very respectful of that by making sure to let someone at the pool desk know when we were done using the Bali Bed for the day. - Angelo (Beach Activities) we miss the daily “High Noon” Water Aerobics that he previously oversaw with the playing of “Fireball” by Pitbull and “Shaky Shaky” by Daddy Yankee. – LOL I also made sure to wear the Paradisus hat that he gifted to me back in December. It’s now part of my Paradisus attire. - Oscar (Sunset Grill Waiter) - Eliseo (Bartender Upper Pool Bar La Perla) - Luis (The Reserve Waiter) who had served as our waiter at our Bali Bed back in December. We wanted to tip him back in December but he must have been off on our final day which we felt bad about so we made sure to find him this trip in order to make good on tipping him. - Yolanda (Hadar Breakfast Grill) - Housekeeping although we really do keep our room rather tidy and organized to begin with, they did a very good job maintaining our room. I make it a point to tip the staff as they do an outstanding job of catering to us during our stay which is greatly appreciated. We ate at Capella’s on Saturday. The food was tasty but I think that their offering of “Traditional” Italian items was limited. In the past they offered lasagna which I’ve ordered and very much enjoyed. I’m not sure if when the restaurant changed their name from Vento, they changed the menu. Sunday for dinner we partook in Bana Teppanyaki which is a Hibachi prepared meal. Per usual it was very good with an abundance of food being provided that we can never eat all of. Monday’s dinner at Blue Agave Taqueria (Formerly The Market). This is the first time that we’ve experienced this restaurant and although it’s basically only tacos, it was enjoyable and I would recommend it. Tuesday we ate dinner at the Naos Buffet. Neither of us cared for the food as it seemed as though they didn’t have a very good selection. Also we felt that the quality of the food was not up to par. It also seemed that a lot of the offerings were geared to kids. Wednesday we opted for Auquamarina which we’ve eaten at once on a prior trip but weren’t really impressed with but we decided to give another try. Mind you that our past experience the offerings were appetizers, and entrees delivered to your table. It has changed to buffet style and I’m possibly even less impressed with it. The selection of normal seafood fare doesn’t seem to be there. I would prefer what the restaurant was in its previous iteration as The Grill. Thursday was Fuego night. The steak which I had was deliciously tender. Friday we did the Hadar Buffet again but due to extenuating circumstances, the experience was far below what it was the previous Friday. The selection didn’t seem as expansive and the food in the trays didn’t look as appealing as it seemed that it had been there for a while. We truly miss La Palapa for dinner which was our favorite restaurant but it is now only available for breakfast and lunch to guests of The Reserve. I seldomly have had cons to mention from our visits. I hope that I’m not overreacting but this trip had a significant number of few things that bothered me. When we did the Bana Teppanyaki experience back in December, we paid an additional $56.61 US to have a lobster to share added. When we did the Bana Teppanyaki this trip, I asked if the lobster option was still available and the answer was yes. To my fault, I simply said that we’d like to have one each. After the meal I needed to have the lobsters charged to the room. I didn’t look at the receipt until I got back to the room and to my surprise, I was charged $218.57 US for the two lobsters. I was basically floored by the price increase of double in less than a period of six months. I take the blame for not asking the price prior to agreeing to ordering the lobster, but I still feel taken advantage of. On Monday when we ate at the Blue Agave Taqueria, there were off property merchants set up in the hallway area. All of the vendors were trying to entice us into coming to their booths which made me feel extremely uncomfortable. It made me wonder why on earth the resort felt that this was a good idea. ADJ and tipped him $5 saying “In respect to Tina Turner, could you please play some of her songs”. The entire afternoon passed without hearing a single Tina Turner song after he accepted the $5. I felt like I had “MARK” stamped on my forehead. Later in the afternoon on Tuesday, Alfonso from Guest Services came by our Bali Bed asking if everything was ok with our stay to which we explained the situation of the $218 lobsters at Bana Teppanyaki which we felt taken advantage of. He seemed genuinely surprised and indicated that he wasn’t sure but he thought that the price should have been more in the neighborhood of $50 per tail. He asked for our room number having written it down on his tablet and said that he would check into it for us. I asked when he would be in the La Pela pool area again he said that he would be there the following afternoon. Wednesday came and went without an Alfonso sighting. We didn’t see Alfonso for the remainder of the trip which gave me the feeling that he was being disingenuous. On Friday (our last full day), we became casualties of a labor dispute. Friday morning when we went for breakfast at Hadar at around 10:00am we found it to be closed. We then ventured over to Naos which upon entering was deafening with the amount of people in the restaurant not to mention that they allow children in that restaurant where Hadar was not. The woman seating us asked if the table that she was seating us at was ok or if we’d like to be seated across the hall at Blue Agave. I felt that the noise was unbearable so we asked to be seated across the hall. The downside with that is it is open air and it was a bit humid. I asked the woman seating us why Naos wasn’t open and she never gave me an answer. We noticed that all of the workers were supervisors many of whom appeared flustered. I thought that one who was waiting our table’s head was going to explode when I asked for water with ice. We later found out that there was a walk out by the wait staff, bartenders and housekeeping over a labor dispute. Supervisors/Management were filling their positions. Over the course of the day, we had to kind of retrain the Pool Bar bartender who was a supervisor but we got through it. About 2:30pm in the afternoon, the staff returned however their was still residual effects. The Sunset Grill was operating with a “Limited” menu which was upsetting because essentially I wasn’t getting what I had paid for as well as Room Services “Limited” menu only consisted of things like burgers, hot dogs & chicken tenders. A far cry from being able to order steaks and pasta dishes etc. That was the reason why we wound up going to dinner at the Hadar Buffet that evening. Again I felt that I wasn’t being offered what I had paid for without any type of compensation being offered. Supervisors/Management were very tight-lipped on offering any type of information as to what was going on during the walk out. It appears that the resort is going through some changes and in my opinion not all for the better which blame falls on the shoulders of Management. But as far as the working class staff goes, they truly do a wonderful job at making us feel relaxed and comfortable.
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Date of stay: May 2023
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Trip type: Travelled as a couple
Room Tip: Be kind to the staff... They do an awesome job... Tip "Generously".
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
8 Helpful votes
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Response from Guest Service Center, General Manager at Paradisus La Perla - Adults Only - Riviera Maya
Responded 20 Jun 2023
Dear Njoy-Travelin, Thank you for sharing your experience with us. Nothing makes us prouder than knowing that our guests return home with a sweet aftertaste of the service and attention provided by our staff. We will be pleased to share your comments with Clara, Rafael, Salvdor, Christopher, Sergio, Luis, Angelo, Oscar, Eliseo, Luis, and Yolanda, who will be thrilled to know they were important in your stay. On the other hand, we apologize for the ups and down you encoubnered during your stay, especially the labor situation you kindly talked about, our managment nd the union have come to an agreement on this issue, we also greatly value your suggestions about the rstauants and food service, our chefs and food and beverage managers are constantly working on improvements on the service. We hope to host you again to show you the changes we will be making. Best regards. Guest Service Center Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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kellyflaman wrote a review Today
1 contribution
Music at this report is too loud everywhere! If you are looking to relax, might not be the place for you. Food is hot and miss, blue agave, fuego, capella and flora were not great choices for some meals.
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Review collected in partnership with this hotel
Date of stay: February 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Julie M wrote a review Yesterday
2 contributions
Fantastic resort with great staff, gym, spa, food and atmosphere. Alfredo and Luis at Reserve bar were excellent. Concierge Eduardo made our stay great. Wonderful massage from Maria Cruz and spa coordinator Marimar (?). Would recommend that they heat the main adult pool. Very thankful the reserve pool was heated.
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Review collected in partnership with this hotel
Date of stay: February 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Paradisus La Perla - Adults Only - Riviera Maya
Responded today
Dear Julie M, Thank you for your recent stay and for taking the time to leave a review. We are thrilled that the luxurious atmosphere and sophisticated offerings at our resort contributed to a fantastic getaway and birthday celebration for you. It is delightful to hear how Alfredo and Luis provided excellent service at the Reserve bar, and that Eduardo, our concierge, ensured your stay was memorable. We also take pride in our harmonious spa experience, so knowing that Maria Cruz and our coordinator, Marimar, enhanced your relaxation with a wonderful massage fills us with joy. While we note your suggestion about heating the main adult pool, we are glad that the heated Reserve pool offered a carefree and inviting respite. All of the team hope that we may be able to see you again in the future. Kindest regards, Gext Service Center Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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levijb wrote a review Yesterday
1 contribution
Kids on both sides. Seaweed all over beach Rooms are beautiful, make sure your valuables are locked up when you leave, we had a bad experience. Food was good, drinks were very good. Beach service was great, shuts down very early. Entertainment was only a DJ and that was it. The only entrainment was on the kids side and only went to one as it was poorly advertised. I’m not a complainer and the sun and lovely rooms and not cooking are great, but could have been, and at other resorts have been much better.
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Review collected in partnership with this hotel
Date of stay: February 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Paradisus La Perla - Adults Only - Riviera Maya
Responded today
Dear Levijb, Many thanks for your review. We are glad to hear that you found the rooms to be a beautiful haven of relaxation and appreciated the quality of our food and drinks, reflecting the luxury and sophistication we strive for. The praise for our beach service is equally inviting and we are glad you could enjoy the tropical, carefree vibe. On the other hand, we apologize if any part of your stay did not meet expectations. Regarding the entertainment, we are always working on providing a harmonious blend of activities and we take your feedback seriously to enhance our offerings. Our adults-only policy is designed to ensure a relaxed and mindful atmosphere; it is concerning to hear this was not your experience and we will look into it. Seaweed is a natural occurrence and we are respectful of our environment while doing our best to maintain a pristine beachfront for our guests. We regret to hear about your security concerns and want to assure you that guest safety is of utmost importance to us, with measures in place to ensure a harmonious and carefree stay. We look forward to seeing you on your next visit. Best regards, Gext Service Center Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ANA C wrote a review Yesterday
Cancun, Mexico26 contributions7 helpful votes
"Paradisus La Perla provided an unforgettable escape for our girls' getaway, where every moment felt like a cherished dream. Though the beach was beautiful, its slight rockiness didn't detract from the spectacular hues of the ocean and the inviting water temperature. Antonio and Wendy, our gracious breakfast hosts, added warmth to our mornings with their delectable creations – from the tantalizing Greek yogurt bowl to the perfectly poached Benedictine eggs and divine apple pastries. Exploring the family-friendly areas was delightful, but discovering the secluded adults-only section felt like stumbling upon a hidden paradise. The meticulously crafted rooms exuded modern elegance and organic charm, enveloping us in comfort and sophistication. The attentive staff pampered us with unparalleled hospitality, ensuring every need was met with grace and efficiency. Whether it was Rosario's attentive care at the beach or the warmth of the bellman team, every interaction was marked by genuine professionalism. The spa experience was truly extraordinary. My therapist, Alberto, who is visually impaired, possessed a unique ability to understand the body's needs, infusing each movement with care and intuition. His gentle touch revitalized both body and spirit, leaving a lasting imprint of tranquility and renewal. Alberto's spirit shines brightly, radiating warmth and kindness like a sweet child. Paradisus La Perla is more than just a hotel; it's a symphony of luxury, hospitality, and unparalleled beauty. Each staff member embodies the spirit of hospitality, ensuring a truly memorable stay. Congratulations to the entire team for creating an unparalleled haven where dreams come to life."
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Date of stay: February 2024
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Trip type: Travelled with friends
Room Tip: "Perfect for families! Kids enjoy the Family area while adults relax at La Perla, yet they can...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Paradisus La Perla - Adults Only - Riviera Maya
Responded today
Dear 791anac, Thank you for taking the time to review your recent stay. We are thrilled to hear that your girls' getaway was an unforgettable escape into luxury, and that the excellence of our breakfast creations left a lasting impression. Our adults-only oasis, a harmonious blend of modern elegance and organic charm, is crafted to envelop you in sophisticated comfort. We're grateful for the acknowledgment of our staff's mindful hospitality, ensuring every moment of your stay was carefree and inviting. The spa experience, enriched by the intuitive care of our therapists, is designed to immerse you in a world of tranquil rejuvenation, respectful of the body's needs. It is wonderful to know that the slight rockiness of the beach did not overshadow the inviting tropical allure of our oceanfront. We're always striving to create a relaxed atmosphere that is both inspiring and immersed in nature, encouraging deep appreciation for our environment. Gext Service Center Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Verónica K wrote a review Yesterday
1 contribution
Gabriela was very supportive with us and she was also very nice. The food was incredible and the people were amazingly good with us. The place was filled with good vibes and good people, I would recommend everyone to try this out if you are visiting paradisus.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Paradisus La Perla - Adults Only - Riviera Maya
Responded today
Dear VeronicaK669, Thank you for your kind review. We are pleased that you enjoyed your time with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. We are delighted we were able to deliver a memorable dining experience. We look forward to welcoming you back. Best regards, Gext Service Center Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dan M wrote a review Yesterday
1 contribution
Great trip to celebrate my 50th birthday. Got the birthday treatment at Sal Steakhouse which was fun. I golfed at nearby Gran Coyote 3 times. This Nick Price design is a beauty. Perfect conditions. Huge practise facility. Stayed in top floor reserve room facing the ocean. Only small critique is that I like to see the beach from the pool. La Perla has about 30 yards of mangrove forest between the beach and the pools. But that also provides a private atmosphere and cuts any wind, which is nice too.
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Date of stay: February 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Paradisus La Perla - Adults Only - Riviera Maya
Responded today
Dear Dan M, Thank you for your kind feedback. We are thrilled to hear that you enjoyed the luxury and carefree vibe of your 50th birthday celebration at our steakhouse and that our golfing opportunities added a sophisticated touch to your stay. It is inspiring to know that our top-floor Reserve rooms provided you with a harmonious retreat and that you appreciated the elegant, tropical sanctuary we've curated, even if the mangrove forest between the beach and pools was not quite to your expectation. We take pride in fostering a private and relaxed atmosphere, and while the lush mangroves are a key part of our commitment to nature and the environment, we understand that they may obscure the direct beach view from some vantage points. We hope that you will stay with us again many more times in the future. Best wishes, Gext Service Center Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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mariellebrunet2024 wrote a review Yesterday
Alexandria, Canada1 contribution
Good vacation would do it again pleasant people that work there very clean hotel very good food just didn’t like the beach dirty where our chairs were smell of dead fish xxxxxxxxxxxxxxxxxxxxxxxxx Congratulations cheers
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Paradisus La Perla - Adults Only - Riviera Maya
Responded today
Dear Mariellebrunet2024, Thank you for providing us with your feedback about your recent stay. We are thrilled to hear that you found our hotel to be a haven of cleanliness and culinary excellence, reflecting the sophisticated and luxury atmosphere we strive for. It is also wonderful to know that our team made such a positive impression with their pleasant demeanor, contributing to the inviting and relaxed vibe of your stay. We appreciate your feedback regarding the beach area; while Playa del Carmen's shores are generally pristine and harmonious with nature, occasional natural occurrences like seaweed can impact the tropical serenity. Rest assured, we are always mindful of our environment and continuously seek ways to enhance our guest experience in every aspect. All of the team hope that we may be able to see you again in the future. Kindest regards, Gext Service Center Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Hazel M wrote a review 26 Feb
2 contributions
Everything was wonderful and beautifully great. Our personal Concierge is JUAN CARLOS has been wonderfully gracious. HENAN an awesome bartender. Mark and I are truly delighted with both of them.. We give them a triple diamond five stars.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Paradisus La Perla - Adults Only - Riviera Maya
Responded today
Dear Hazel M, Thank you for this positive feedback. We are thrilled to hear that your stay was an amazing and beautiful lovely experience, reflecting the luxurious and sophisticated atmosphere we strive to provide. Our team, including the gracious Juan Carlos and the awesome bartender Henan, is dedicated to ensuring a harmonious and inviting experience for all our guests. It is inspiring to know they contributed positively to your stay, offering the carefree enjoyment and mindful service we're known for. We are delighted that you are delighted, and we appreciate the triple diamond five stars you have generously awarded them! We look forward to seeing you again on future occasions. Best wishes, Gext Service Center Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
RM 1,794 - RM 3,130 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Paradisus La Perla - Adults Only - All Inclusive, Paradisus La Perla Playa del Carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
393
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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PARADISUS LA PERLA - ADULTS ONLY - RIVIERA MAYA: UPDATED 2024 Resort Reviews, Price Comparison and 2,590 Photos (Playa del Carmen, Mexico) - Tripadvisor

Frequently Asked Questions about Paradisus La Perla - Adults Only - Riviera Maya
Which popular attractions are close to Paradisus La Perla - Adults Only - Riviera Maya?
Nearby attractions include Playa Punta Esmeralda (0.7 km), Galeria Luis Sottil (0.3 km), and Playa Publica 88 (0.1 km).
What are some of the property amenities at Paradisus La Perla - Adults Only - Riviera Maya?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Paradisus La Perla - Adults Only - Riviera Maya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Paradisus La Perla - Adults Only - Riviera Maya?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Paradisus La Perla - Adults Only - Riviera Maya?
Yes, free parking is available to guests.
What are some restaurants close to Paradisus La Perla - Adults Only - Riviera Maya?
Conveniently located restaurants include Sotavento, Sal. Steak - Cave, and Bana Restaurant.
Are there opportunities to exercise at Paradisus La Perla - Adults Only - Riviera Maya?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Paradisus La Perla - Adults Only - Riviera Maya have airport transportation?
Yes, Paradisus La Perla - Adults Only - Riviera Maya offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Paradisus La Perla - Adults Only - Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Does Paradisus La Perla - Adults Only - Riviera Maya offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Paradisus La Perla - Adults Only - Riviera Maya?
The staff speaks multiple languages, including English and Spanish.