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All the staff were very friendly and always wanted to help. We rented the hotel van a couple of times with the driver, Nabor and he was great! Our rooms were cleaned well and the washrooms near the front desk and restaurant were always clean....More
My husband and I returned from a 10 night stay in Playa del Carmen and had the time of our lives. We stayed at 2 hotels: the less expensive Hotel Hacienda Paradise and Secrets Maroma Beach (which I will review separately).
Our idea was to...More
My family and I stayed at the Hacienda Paradise Boutique Hotel for the Christmas/NYE holiday 2009/2010. Overall, the hotel wasn't bad, per se, but the vacation experience wasn't nearly as relaxing as we had hoped it would be. If you are planning on traveling to...More
We recently stayed at the Hacienda Paradise and booked the Xperience package that is promoted on the hotel's website. Do note that if you book the Xperience package you may be asked to change rooms during your stay. We were lucky enough not to have...More
I booked this hotel because tripadvisor rated it 5 out of 185. This is the first time, out of dozens of tripadvisor recommended hotels we stayed at, that it did not meet the high rating.
It was an OK hotel.
- staff we very...More
5 Thank Johngil
Response from PlayadelKarma, General Manager at Hacienda Paradise Boutique Hotel by Xperience HotelsResponded 13 February 2010
we would like to thank you for taking the time to post a review about us even though in this circumstance we have not been able to meet your expectations. Indeed we are very sorry about that. For the sake of completeness of...More
better take taxi to the ferry. its a good 20 min walk and if done with suitcases in that weather its not so pleasant. taxis are cheap and you can order one from the hotel too.
i think its allways bussy there )