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Viceroy Riviera Maya

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Traveller (1328)
Room & Suite (512)
Pool & Beach (308)
Overview
  • Excellent80%
  • Very good12%
  • Average4%
  • Poor2%
  • Terrible2%
Travellers talk about
“outdoor shower”(195 reviews)
“plunge pool”(168 reviews)
“ikal del mar”(78 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Available
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
5 Star accommodation
All hotel details
Additional information
Offers from Viceroy Riviera Maya
Special Offer: #1 Hotel Celebration Deal
Hotel deals
Offers from Viceroy Riviera Maya
Special Offer: #1 Hotel Celebration Deal
Hotel deals
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,312)
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1,202 results
Traveller rating
949
145
54
27
27
Traveller type
Time of year
LanguageEnglish
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949
145
54
27
27
Show reviews that mention
All reviewsoutdoor showerplunge poolikal del marcoral grillmayan indulgenceroyal villaour honeymoonsignature villaall inclusive packagetour of the groundsjungle paradisethatched roofday bedcevichesun deckspider monkeysromantic getaway
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1 - 5 of 1,202 reviews
Reviewed 1 week ago via mobile

I really don’t know where to start but here it goes...... From the second you arrive the staff takes care of you by giving you a welcome drink, escorting you down a jungle pathway and showing you around the boutique style hotel. Although there are...More

Thank Viveutvivas
Response from VICEROYRM, Director General at Viceroy Riviera MayaResponded 2 days ago

Dear Viveutvivas, Thank you for contributing a review of your recent stay at Viceroy Riviera Maya. We appreciate any and all feedback from our dear guests as we are always seeking areas in which we may improve our services as well as ensure that our...More

Reviewed 1 week ago

My girlfriend and I loved this place. The staff was very quick with everything they did and ensured that everything was done on time and to perfection. The only thing that disappointed me was that the water was full of seaweed near the shore. However...More

Review collected in partnership with this hotel
Thank willgpruett
Response from VICEROYRM, Director General at Viceroy Riviera MayaResponded 2 days ago

Dear willgpruett, Thank you for spending your valuable time to provide your excellent feedback about Viceroy Rivera Maya. We are indeed very pleased to know that you had a memorable and enjoyable stay and have appreciated our warm, friendly and personalized service. Also, we are...More

Reviewed 1 week ago

For the 2nd year in a row, we were treated to the best vacation ever!!If you are looking for an exclusive serene break from your busy lives, indulge in The Viceroy. This 5 star resort is magical with their elegantly designed villas, to private room...More

Thank suefroo
Response from VICEROYRM, Director General at Viceroy Riviera MayaResponded 2 days ago

Dear suefroo, Greetings from Viceroy Riviera Maya. I would like to take this opportunity to thank you for posting your review and sharing with us your exceptional experience here with us. I was delighted to read from your feedback that the team have managed to...More

Reviewed 1 week ago via mobile

Staff was great rooms and food was amazing, pool side staff was very attentive with food and beverage delivery, house keeping was great about adjusting plunge pool temp. Rooms were quite and very privateMore

Thank nashvegas2017
Response from VICEROYRM, Director General at Viceroy Riviera MayaResponded 2 days ago

Dear nashvegas2017, It is a great pleasure to read that your stay at the propierty it was so enjoyable that you took the time to share it in the Tripadvisor. We are delighted that you were enjoy our facilities and the services provided by our...More

Reviewed 2 weeks ago

The most relaxing - heaven-like experience. You're treated like royalty...and never have to leave the property. (although we did...we really didn't need too...smiles) We had an incredible time! Came back to LA feeling energized and recharged.More

Review collected in partnership with this hotel
Thank richardS9318EV
Response from VICEROYRM, Director General at Viceroy Riviera MayaResponded 2 days ago

Dear richardS9318EV, Thank you very much for sharing your experience on TripAdvisor. We strive to provide a tranquil oasis in the heart of Playa del Carmen and we're glad that you had a relaxing stay with us. We're thrilled that you enjoyed our attentive service....More

View more reviews
About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Beachfront
Bar/Lounge
Spa
Hotel Amenities
Room Service
Airport Transportation
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Business Centre with Internet Access
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$454 - US$1,006 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Top resorts Hotel in Playa del Carmen
#15 Spa Hotel in Playa del Carmen
#19 Luxury Hotel in Playa del Carmen
#19 On the Beach Hotel in Playa del Carmen
#23 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$454 - US$1,006 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Top resorts Hotel in Playa del Carmen
#15 Spa Hotel in Playa del Carmen
#19 Luxury Hotel in Playa del Carmen
#19 On the Beach Hotel in Playa del Carmen
#23 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (1328)
Room & Suite (512)
Pool & Beach (308)
Dining (207)
Amenities (43)
Business Centre & Event Rooms (3)
Family and Play Areas (1)
Questions & Answers
Ask a question
primpolished
9 July 2018|
AnswerShow all 3 answers
Response from CordeliaEJ | Reviewed this property |
There is the option for all inclusive, we didn't have it and were fine about it because we are don't drink or eat a lot, so it was not worth it we believed. And we were right, we ended up paying way less than if we had payed... More
0
Votes
Lorena B
25 June 2018|
Answer
Response from VICEROYRM | Property representative |
Dear Lorena B, Thank you so much for contact us and express your weather concern. During thanksgiving, the rainy season has done. the weather is lovely. We hope to welcome you for that days. Please dont hesitate to... More
0
Votes
Google Translation
Vherrin23
20 June 2018|
AnswerShow all 2 answers
Response from VICEROYRM | Property representative |
Dear VHRNIN23, Thank you so much for your question. Yes, we have hair dryers available , as par for the amenities that you could find on all our villas. We hope to see you soon. Pedro Lara General Manager
0
Votes
Google Translation
Room Tips
"All are wonderful.."
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"Get one directly on the beach or in the jungle, but steer away from being right by the pool otherwise you..."
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"Some rooms offer an ocean view, but I preferred the room without the view, because it offers an added level..."
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"away from the main entrance; noisy hotel next door."
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