We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
07/05/2017 08/05/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    Viceroy Riviera Maya

    Playa Xcalacoco Frac 7, Playa del Carmen 77710, Mexico
    Hotel website
    Save
    May 7
    May 8
    1 room, 2 adults, 0 children
    SAVE US$73
    US$514
    US$441
    US$454
    US$454
    Traveller (1085)
    Room & Suite (432)
    Pool & Beach (279)
    Rosewood Mayakoba
    1,602 reviews
    #1 of 213 hotels in Playa del Carmen
     
    Grand Velas Riviera Maya
    2,925 reviews
    #2 of 213 hotels in Playa del Carmen
     
    Banyan Tree Mayakoba
    1,923 reviews
    #3 of 213 hotels in Playa del Carmen
     
    Fairmont Mayakoba
    3,588 reviews
    #8 of 213 hotels in Playa del Carmen
     
    Overview

    • Excellent76%
    • Very good13%
    • Average5%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “plunge pool” (152 reviews)
    “outdoor shower” (170 reviews)
    “la marea” (47 reviews)
    Free Wifi
    Free Parking
    Pool
    Beachfront
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    Spa
    5 Star Hotel
    All hotel details
    Offers from Viceroy Riviera Maya
    Special Offer: 35% Off + Daily Breakfast
    Hotel packages
    {"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
    Rosewood Mayakoba
    1,602 reviews
    #1 of 213 hotels in Playa del Carmen
     
    Grand Velas Riviera Maya
    2,925 reviews
    #2 of 213 hotels in Playa del Carmen
     
    Banyan Tree Mayakoba
    1,923 reviews
    #3 of 213 hotels in Playa del Carmen
     
    Fairmont Mayakoba
    3,588 reviews
    #8 of 213 hotels in Playa del Carmen
     
    Rooms
    7 May8 May
    |
    1 room, 2 adults, 0 children
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    Show Available Rooms
    We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view 11 other deals from US$441
    We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Playa del Carmen hotels with availability
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    {"BOOKING_FEATURES": ["IB_STREAMLINED_SELECTED_ROOM","IB_NEW_REG_FLOW_INTERRUPTER","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","CHILDREN_SEARCH","IB_DW_INLINE_PASSWORD","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_POST_BOOK_LOGIN_CTA","IB_PRICE_WINS_COPY","IB_DW_PROMPT_KNOWN_EMAIL","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","IB_NEW_REG_FLOW","META_AIR","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_URGENCY_BLOCK","IB_NEW_REG_FLOW_POST_BOOK"] , "IMPRESSION_KEY": "e220b93c918c4b419d3d08f58b4cf7cf", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":248161,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[],"additionalContentIds":[],"pollCount":0,"checkin":{"day":7,"month":5,"year":2017},"checkout":{"day":8,"month":5,"year":2017},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":-1,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":null,"impressionKey":"e220b93c918c4b419d3d08f58b4cf7cf","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":514,"lowestMetaPrice":441,"additionalPartner":false,"highestMetaPriceDisplay":514,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":true,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":514,"lowestMetaPrice":441,"highestMetaPriceDisplay":514,"hotelName":"Viceroy Riviera Maya","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6ImUyMjBiOTNjOTE4YzRiNDE5ZDNkMDhmNThiNGNmN2NmIiwiQUlLIjoiMThkZGNlMjYxMzQ1NGZkN2JkZjZlOGNkNWVhOTEyZWYifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false}, "ibAvailability": false, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": -1, "checkIn": "07/05/2017", "checkOut": "08/05/2017", "lowestPrice": "US$441", "hasDates": true, "hacComplete": true, "contentIdMappings": {"72221881":"TingoIB","109269476":"HotelsCom2IB","78883403":"OrbitzEWS"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"widget":{"name":"ibex_room_grid_hsx","template":"ibex_room_grid_hsx__widget","dust":{"sub_header":"ibex_room_grid_hsx__sub_header"},"moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"}},"scriptFlags":null,"containerClass":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","dust":{},"moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"}},"scriptFlags":null,"containerClass":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"widget":{"name":"ibex_room_grid_row_hsx","template":"ibex_room_grid_row_hsx__widget","dust":{"amenities":"ibex_room_grid_row_hsx__amenities","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"},"moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{}},"scriptFlags":null,"containerClass":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/hotels\/sherpa-TA.png\"\/>"}
    Write a Review
    Reviews (1,064)
    Traveller rating
    Traveller type
    Time of year
    Language

    1 - 5 of 1,064 reviews

    Reviewed 2 days ago

    The resort was great as expected, but what surprised me pleasantly was the attitudes of the staffs and quality of food at the resort. It was my first time in Mexico so I certainly had no idea what to expect, but Viceroy's on-site dining was...More

    Thank gregoryjtam
    Reviewed 2 days ago

    My wife and I love our two boys, but we needed a break! This proved to be the perfect place. The staff are all so friendly and helpful and want you to relax and enjoy which is exactly what we did. The food was fantastic...every...More

    Thank Mark349
    Reviewed 4 days ago

    I cannot imagine a better place to vacation! We loved absolutely everything about our stay! All of the "stuff" (room, overall resort, spa, pool, exercise room, gift shop, food, etc.) was outstanding, but the best part was the people. The staff of the Viceroy Riviera...More

    1  Thank shwall07
    Response from VICEROYRM, Director General at Viceroy Riviera Maya

    Dear shwall07 Thank you for giving us your comments, I appreciate that you have taken the time to write about your recent stay. We are very happy to hear you have a great experience at our jungle paradise. I thank you for choosing to stay...More

    Reviewed 5 days ago
    Google Translation

    Prachtige oerwoud omgeving, heerlijk ruim huis met zonnig terras en plunge pool. Heel goed ontbijt met excellente service. De service...More

    Thank am432016
    Response from VICEROYRM, General Manager at Viceroy Riviera Maya

    Dear am432016 Thank you for posting a review of your stay at Viceroy Riviera Maya. Any feedback from our guests is highly appreciated as it assists us in monitoring customer satisfaction as well as finding new ways in which we may improve our services. We...More

    Reviewed 6 days ago

    The jungle setting of this small luxury beach resort is ideal. You have enormous very private rooms with large outdoor plunge pool and chaise lounge. There are spider monkey families in the trees and lots of birds and hardly a pesky insect to be found....More

    Thank Boomer_from_Boulder
    Response from VICEROYRM, General Manager at Viceroy Riviera Maya

    Dear Boomer_from_Boulder Thank you for giving us your comments, I appreciate that you have taken the time to write about your recent stay. We are very happy to hear you have a great experience at our jungle paradise. I thank you for choosing to stay...More

    Rosewood Mayakoba
    1,602 reviews
    #1 of 213 hotels in Playa del Carmen
     
    Grand Velas Riviera Maya
    2,925 reviews
    #2 of 213 hotels in Playa del Carmen
     
    Banyan Tree Mayakoba
    1,923 reviews
    #3 of 213 hotels in Playa del Carmen
     
    Fairmont Mayakoba
    3,588 reviews
    #8 of 213 hotels in Playa del Carmen
     
    About
    Amenities
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Restaurant
    • Beachfront
    • Bar/Lounge
    • Spa
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Children Activities (Kid / Family Friendly)
    • Free Parking
    • Airport Transportation
    • Dry Cleaning
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Breakfast Available
    • Banquet Room
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    Details
    • Price range
    • US$394 - US$993 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #10 Top resorts Hotel in Playa del Carmen
    • #11 Spa Hotel in Playa del Carmen
    • #11 Luxury Hotel in Playa del Carmen
    • #13 On the Beach Hotel in Playa del Carmen
    • #23 Romantic Hotel in Playa del Carmen
    Photos
    Traveller (1085)
    Room & Suite (432)
    Pool & Beach (279)
    Dining (161)
    Nearby
    Nearby Hotels
    Azul Beach Resort The Fives Playa Del Carmen
    5,770 reviews
    .09 km away
     
    Le Reve Hotel & Spa
    802 reviews
    .25 km away
     
    Petit Lafitte
    1,466 reviews
    .17 km away
     
    Cocos Cabanas
    199 reviews
    .09 km away
     
    Nearby Restaurants
    Coco's Cabanas
    155 reviews
    .09 km away
    Los Murales
    178 reviews
    1.28 km away
    Restaurante Frida
    80 reviews
    1.60 km away
    Cocina de Autor - Grand Velas Rivera Maya
    129 reviews
    1.43 km away
    Nearby Attractions
    Scuba Libre
    462 reviews
    .52 km away
    Kitemex
    78 reviews
    .25 km away
    DiveXplor
    89 reviews
    1.06 km away
    Cenote Xplore
    23 reviews
    1.09 km away
    Questions & AnswersAsk a question
    Suzzanne B
    Hello, we are seniors who love to swim, Is your beach calm and shallow, and are there a lot of rocks? Also want to come with another couple if we book Royal villas can we be next to each other. Thanks
    1 April 2017|
    What is your answer?
    Posting guidelines
    Submit
    Tara Colleen S
    Are all of the plunge pools heated? Or is this only in certain level suites? (I understand you must ask staff to raise temperature for you)
    23 March 2017|
    Answer
    Response from VICEROYRM | Property representative |
    Dear Tara Colleen S, Thank you for your interest towards Viceroy Riviera Maya. All our 41 villas featured a private plunge pool and can be heated. However, our Maintenance team assist us to control it for safety reasons... More
    0
    Votes
    beach1316
    What room numbers would you recommend away from the noise but with privacy? We are trying to plan a trip now and looking at Signature or Premium private plunge pool rooms. Thanks
    22 March 2017|
    Answer
    Response from 833SueB | Reviewed this property |
    I suggest any of the room numbers starting with 60. They are NOT the most expensive Villa`s but very quiet with the most privacy. The more expensive Villa`s are nearer the pool and the beach which can be disturbing. Enjoy... More
    1
    Vote
    Room Tips
    "The premium villa was very spacious and we felt as though we had complete privacy."
    Read review
    "I can't imagine a bad room, but I enjoy privacy so would recommend a room in the middle (away from the..."
    Read review
    "Premium Villa really private and felt like we were in the jungle. Ocean View rooms closer to beach but seemed..."
    Read review
    "The villas near the reception and along the upper side are more private than those in the area of the..."
    Read review