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Viceroy Riviera Maya

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$660*
US$344*
Great Deal
US$405*
US$512*
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Viceroy Riviera Maya
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1,079 Reviews from our TripAdvisor Community

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There are newer reviews for Viceroy Riviera Maya
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Showing 998: English reviews
Quintana Roo
Reviewed 3 weeks ago

Staff was helpful friendly and the place was beautiful. The rooms were clean and there was nothing the staff would not do for us and went above and beyond to make us comfortable. Highly recommend to vacation here

Review collected in partnership with this hotel
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Helpful?
Thank mordechai F
VICEROYRM, Director General at Viceroy Riviera Maya, responded to this review

Dear We are delighted to read your appraisal of our team and services. It is because of their dedication that our property is known for providing to our guests with personal service, genuine care and professionalism. We thank you for taking the time to share your experience and hope to have the privilege to serve you again at the Viceroy...

Boston, Massachusetts
Reviewed 3 weeks ago via mobile

My husband and I stayed here for a mini vacation for four days in April and it was so wonderful. The staff was so friendly and the service was exceptional. Our room was so spacious and very clean and modern. We loved having our own, very private outside area. It felt like our own private jungle. The whole experience was...

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Helpful?
Thank Nicole203487
VICEROYRM, Director General at Viceroy Riviera Maya, responded to this review

Dear Nicole203487 It is a great pleasure to read that you enjoy your stay at Viceroy Riviera Maya. We are delighted that you enjoy the comfort and privacy of our villas, particularly the ones amidst the jungle. We do hope to have the opportunity to host you again in your next visit to the Riviera Maya. Yours sincerely, Pedro Lara...

Hong Kong, China
Reviewed 3 weeks ago

The resort was great as expected, but what surprised me pleasantly was the attitudes of the staffs and quality of food at the resort. It was my first time in Mexico so I certainly had no idea what to expect, but Viceroy's on-site dining was superb.

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Helpful?
Thank gregoryjtam
VICEROYRM, Director General at Viceroy Riviera Maya, responded to this review

Dear gregoryjtam I would like to take this opportunity to thank you for choosing Viceroy Riviera Maya. Thank you very much for your feedback. I am happy to hear that you enjoyed the stay with us. We always strive to delight our guests. We concentrate heavily to make every stay unique and memorable. I should say we enjoyed serving you...

Indianapolis, Indiana
Reviewed 3 weeks ago

My wife and I love our two boys, but we needed a break! This proved to be the perfect place. The staff are all so friendly and helpful and want you to relax and enjoy which is exactly what we did. The food was fantastic...every meal! We stayed in a premium villa and it was amazing...the plunge pool, the outdoor...

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Helpful?
Thank Mark349
VICEROYRM, Director General at Viceroy Riviera Maya, responded to this review

Dear Mark349 Thank you for giving us your comments, I appreciate that you have taken the time to write about your recent stay. We are very happy to hear you have a great experience at our jungle paradise. I thank you for choosing to stay at Viceroy Riviera Maya and we look forward to welcoming you back in the near...

Mansfield, Massachusetts
Reviewed 4 weeks ago

I cannot imagine a better place to vacation! We loved absolutely everything about our stay! All of the "stuff" (room, overall resort, spa, pool, exercise room, gift shop, food, etc.) was outstanding, but the best part was the people. The staff of the Viceroy Riviera Maya is beyond comparison. They were warm and attentive and made us feel like the...

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Helpful?
1Thank shwall07
VICEROYRM, Director General at Viceroy Riviera Maya, responded to this review

Dear shwall07 Thank you for giving us your comments, I appreciate that you have taken the time to write about your recent stay. We are very happy to hear you have a great experience at our jungle paradise. I thank you for choosing to stay at Viceroy Riviera Maya and we look forward to welcoming you back in the near...

Boulder, CO
Reviewed 4 weeks ago

The jungle setting of this small luxury beach resort is ideal. You have enormous very private rooms with large outdoor plunge pool and chaise lounge. There are spider monkey families in the trees and lots of birds and hardly a pesky insect to be found. You could comfortably enjoy all your meals in your suite since although everything is pricy,...

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Helpful?
Thank Boomer_from_Boulder
VICEROYRM, General Manager at Viceroy Riviera Maya, responded to this review

Dear Boomer_from_Boulder Thank you for giving us your comments, I appreciate that you have taken the time to write about your recent stay. We are very happy to hear you have a great experience at our jungle paradise. I thank you for choosing to stay at Viceroy Riviera Maya and we look forward to welcoming you back in the near...

Quintana Roo
Reviewed 4 weeks ago

We returned home Saturday after spending a perfect honeymoon at the Viceroy. From the moment we arrived we were taken care of by the wonderful staff there. The room and patio were beautiful and kept to impeccable standards. The patio had a large Plunge pool, beautiful daybed as well as deck with lounge chairs. The outdoor shower felt like heaven...

Review collected in partnership with this hotel
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Helpful?
1Thank Brian M
VICEROYRM, General Manager at Viceroy Riviera Maya, responded to this review

Dear Brian M I would like to take this opportunity to thank you for taking the time to provide us your comments about your recent stay at our little paradise. We are very happy to hear that you enjoyed a perfect honeymoon with us, particularly the service from our dedicated team. At Viceroy Riviera Maya we strive to delight our...

Miami Beach, Florida
Reviewed 5 weeks ago via mobile

If you aspire to calm, don t want a crowd, and like an exceptional service, in an idyllic setting : that s your place! A small resort with 40 villas-only , 2 restaurants, 1 Spa and 1 pool with access to a beautiful stretch of beach of the riviera maya. On the beach both loungers and payotes that protect you...

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Helpful?
1Thank Charlyncy12
VICEROYRM, General Manager at Viceroy Riviera Maya, responded to this review

Dear Charlyncy12 I would like to take this opportunity to thank you for taking the time to provide us your comments about your recent stay at our little paradise. We are very happy to hear that you enjoyed your stay with us, particularly the service from our dedicated team. At Viceroy Riviera Maya we strive to delight our guest and...

Miami, Florida
Reviewed 5 weeks ago

Excellent quiet couples resort in a beautiful natural setting with individual villas, built around water features, palm trees, in a natural setting. Very private, excellent for couples! The food at the restaurants is amazing. Great service. Friendly staff. One day we saw monkeys swinging from the trees and roof tops of the hotel. We really felt in nature! Highly recommended!...

Review collected in partnership with this hotel
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Helpful?
Thank emmanuelbT7049JO
VICEROYRM, General Manager at Viceroy Riviera Maya, responded to this review

Dear emmanuelbT7049JO Thank you for giving us your comments, I appreciate that you have taken the time to write about your recent stay. We are very happy to hear you have a great experience at our jungle paradise. I thank you for choosing to stay at Viceroy Riviera Maya and we look forward to welcoming you back in the near...

Dhaka City, Bangladesh
Reviewed 17 April 2017 via mobile

The staff were amazing and went out of their way to make my day special. My husband told them it was my birthday and when I entered our room I was so surprised to find the whole room strewn with balloons, there was a cake made out of a towel, and a chocolate cake waiting for us! The food at...

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Helpful?
Thank SSadique
VICEROYRM, General Manager at Viceroy Riviera Maya, responded to this review

Dear SSadique Thank you for your review and for choosing to spend the holiday with us. We were pleased to read that you enjoyed our service, is a real pleasure to surprise our guest with details that enhance their stay. We look forward to host you again in your next visit to Riviera Maya. Best wishes, Pedro Lara General Manager

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Breakfast Available
  • Banquet Room
Official Description (provided by the hotel)
Located just 35 minutes from Cancun International Airport and three miles from popular Playa del Carmen, Viceroy Riviera Maya is a serene hideaway set on the turquoise Caribbean amid a lush jungle ambiance. As Riviera Maya’s #1 resort in Conde Nast Traveler’s 2011 Readers’ Choice Awards, Viceroy offers world-class amenities, personalized pampering, exquisitely appointed villa accommodations with private patio and plunge pool, refined Mexican cuisine accented with international touches at La Marea and Mexican-Mediterranean fare at the seaside Coral Grill. Mayan influences abound, from the Mayan Blessing performed on arrival by the resort’s Shaman to the Mayan healing techniques offered at the award-winning spa. A Lagoon Pool, private pier, fitness center and traditional temazcal sweatlodge are among the resort’s many other pleasures. ... more   less 

Additional Information about Viceroy Riviera Maya

Address: Playa Xcalacoco Frac 7, Playa del Carmen 77710, Mexico (Formerly The Tides Riviera Maya)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM1,978 - RM3,727 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Viceroy Riviera Maya 5*
Number of rooms: 41
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Travelocity, Hotwire, Cancelon, Cheap Tickets, Evoline ltd, getaroom.com, TripOnline SA, HRS and HotelQuickly so you can book your Viceroy Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Viceroy Riviera Maya Hotel Playa Del Carmen
Tides Riviera Maya Hotel
Tides Riviera Maya Resort
Ikal Del Mar
Viceroy Riviera Maya Playa Del Carmen, Mexico
Hotel Style:
#8 Top resorts Hotel in Playa del Carmen
#8 Spa Hotel in Playa del Carmen
#10 Luxury Hotel in Playa del Carmen
#11 On the Beach Hotel in Playa del Carmen
#23 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Viceroy Riviera Maya staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“North side of the property rooms to avoid the Azul resort”
BMozekian, 16 May 2017 | Read review
“Room 37 was great and close to the entrance”
Febe222, 10 May 2017 | Read review
“Can't go wrong, all villas great.”
omearajr, 5 May 2017 | Read review
“The premium villa was very spacious and we felt as though we had complete privacy.”
Mark349, 27 Apr 2017 | Read review
“I can't imagine a bad room, but I enjoy privacy so would recommend a room in the middle (away from the beach and the lobby).”
shwall07, 25 Apr 2017 | Read review
5 of 5
Booking.com
US$344* /night
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Expedia.comUS$405
CancelonUS$512
getaroom.comUS$660
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*Disclaimer
Prices are for 1 room, 2 adults
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