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Viceroy Riviera Maya

1,216 reviews
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Traveller (1247)
Room & Suite (473)
Pool & Beach (294)
Overview
  • Excellent79%
  • Very good12%
  • Average5%
  • Poor2%
  • Terrible2%
Travellers talk about
“outdoor shower”(196 reviews)
“plunge pool”(168 reviews)
“ikal del mar”(78 reviews)
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
5.0 Star Hotel
All hotel details
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,216)Write a Review
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Show reviews that mention
All reviewsoutdoor showerplunge poolikal del marcoral grillmayan indulgenceluxury villaour honeymoonsignature villaall inclusive packagejungle paradisetour of the groundsthatched roofsun deckday bedcevicheromantic getawayspider monkeys
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421 - 425 of 1,116 reviews
Reviewed 15 April 2015

Spent one week with husband and two teens. The rooms are all great with their own pool. The service is excellent. Food is good. Right in front of beach. Beach was not so great when we were there, lots of algae and choppy sea. Might...More

Thank wtr67
Response from VICEROYRM, General Manager at Viceroy Riviera MayaResponded 7 May 2015

Dear wtr67, Thank you for your lovely review about your recent stay, we appreciate the time you took to write it. Guest satisfaction and enjoyment is what matters most to us and we are delighted to read you had an enjoyable experience at our jungle...More

Reviewed 15 April 2015

Everything about Viceroy Riviera Maya was incredible. From the moment we drove up to the lobby and were handed cold towels and a refreshing coconut drink to the sad day having to check out of our room. Alberto Corona is a legend. He greeted us...More

Thank Javier A
Response from VICEROYRM, General Manager at Viceroy Riviera MayaResponded 7 May 2015

Dear Javier A, Thank you for posting a review of your recent stay at Viceroy Riviera Maya. Any feedback from our guests is highly appreciated as it assists us in monitoring customer satisfaction as well as finding new ways in which we may improve our...More

Reviewed 13 April 2015

We just got back from our six night stay at the Viceroy. It was an absolutely gorgeous property and the staff went above and beyond to make us feel welcome and enjoy ourselves. The Royal Villa we had (#14) was perfect -- extremely private and...More

16  Thank jamesi
Response from VICEROYRM, General Manager at Viceroy Riviera MayaResponded 7 May 2015

Dear Jamesi, Thank you for the fantastic review! We are delighted to hear that our combination of facilities, service, amenities and our dedicated staff made your stay memorable. It is always very encouraging for us when guests share their experience and we take all feedbacks...More

Reviewed 12 April 2015

We have just spent five wonderful days at this resort. The customer service is impecable. Specially at the beach restaurant. These waiters are simply the best. The food is delicious. The villas are almost perfect. The beach and swiming pool area are wonderfully well designed...More

3  Thank Ochapp
Response from VICEROYRM, General Manager at Viceroy Riviera MayaResponded 12 May 2015

Dear Ochapp, I would like to thank you for posting your review about your recent stay at Viceroy Riviera Maya and appreciate the openness of the feedback provided. I have read your comments and apologize if our resort facilities and services did not meet your...More

Reviewed 11 April 2015 via mobile

Excellent accommodations and service. But the beach was not what I expected it has some corral formations. You can walk south two hotels, and find beautiful white and sandy beach. We celebrate our anniversary and they made this a very special occasionMore

1  Thank Samuela68
Response from VICEROYRM, General Manager at Viceroy Riviera MayaResponded 12 May 2015

Dear Samuela68, Thank you for the review of your stay at Viceroy Riviera Maya. We are delighted that you have enjoyed our facilities and service from our attentive staff. We have taken due note of your observations and we appreciate you bringing them up to...More

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18384858687224
About
Awards & Recognition
Travellers' Choice
2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Beachfront
Bar/Lounge
Spa
Free Parking
Hotel Amenities
Room Service
Children Activities (Kid / Family Friendly)
Free Parking
Airport Transportation
Dry Cleaning
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$463 - US$1,480 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Spa Hotel in Playa del Carmen
#9 Top resorts Hotel in Playa del Carmen
#11 On the Beach Hotel in Playa del Carmen
#11 Luxury Hotel in Playa del Carmen
#23 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$463 - US$1,480 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Spa Hotel in Playa del Carmen
#9 Top resorts Hotel in Playa del Carmen
#11 On the Beach Hotel in Playa del Carmen
#11 Luxury Hotel in Playa del Carmen
#23 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
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Traveller (1247)
Room & Suite (473)
Pool & Beach (294)
Dining (173)
Amenities (43)
Business Centre & Event Rooms (3)
Family and Play Areas (1)
Questions & Answers
Ask a question
jam207297
18 January 2018|
Answer
Response from VICEROYRM | Property representative |
Dear jam207297 Thank you considering us for celebrate your honeymoon. Ones of the characteristic of our jungle refuge is that each villa is completely different and private. The luxury and royal villa are excellent option... More
0
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Attyah J
16 January 2018|
Answer
Response from VICEROYRM | Property representative |
Dear Attyah J; Thank you for contacting and selecting us to be a part of such an important celebration. Our All-Inclusive packages, have: Daily Breakfast, lunch and dinner a la carte. Room service (we charge only the... More
0
Votes
Google Translation
holidayfun85
15 January 2018|
AnswerShow all 4 answers
Response from nobizit | Reviewed this property |
Coco’s Cabanas is down the way. They have a pizza oven, pool and full bar. The food is decent, affordable and they are super nice.
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Room Tips
"Ask for a room with a plunge pool"
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"Don't spend the money on a villa with beach view. They are right off the path and have little or no..."
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"Ask for room away from neighboring hotel, use the awesome painting garden (they provide all the supplies and..."
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"skip the ocean view room"
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