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    Viceroy Riviera Maya

    Playa Xcalacoco Frac 7, Playa del Carmen 77710, Mexico
    Hotel website
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    Best prices for your stay
    06/08/2017 07/08/2017
    US$851
    US$382
    SAVE US$469
    US$449
    US$851
    Traveller (1142)
    Room & Suite (435)
    Pool & Beach (279)
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    Overview
    • Excellent79%
    • Very good13%
    • Average5%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “outdoor shower” (179 reviews)
    “plunge pool” (159 reviews)
    “ikal del mar” (78 reviews)
    Free Wifi
    Free Parking
    Breakfast Available
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Pets Allowed
    Spa
    Business Centre
    Dry Cleaning
    Butler Service
    Private Balcony
    5.0 Star Hotel
    All hotel details
    Offers from Viceroy Riviera Maya
    Special Offer: 35% Off + Daily Breakfast
    Hotel packages
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    Fairmont Mayakoba
    3,842 reviews
    #10 of 209 hotels in Playa del Carmen
     
    Rosewood Mayakoba
    1,671 reviews
    #1 of 209 hotels in Playa del Carmen
     
    Grand Velas Riviera Maya
    3,135 reviews
    #2 of 209 hotels in Playa del Carmen
     
    Banyan Tree Mayakoba
    2,051 reviews
    #3 of 209 hotels in Playa del Carmen
     
    Rooms
    6 Aug7 Aug
    |
    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (1,118)
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    There are newer reviews for Viceroy Riviera Maya
    See the most recent reviews

    421 - 425 of 1,028 reviews

    Reviewed 23 August 2014

    Wow, this place is so creepy. My husband and I were honeymooning on the Yucatan Peninsula and decided to split our time between Tulum and The Viceroy. Seemed like a good idea at the time. The place we stayed in Tulum (The Beach Tulum) was...More

    16  Thank kgima
    Response from VICEROYRM, General Manager at Viceroy Riviera MayaResponded 29 August 2014

    Dear kgima, We were truly surprised and sincerely sorry to read your review. When guests are disappointed with any aspect of their stay, we act immediately to resolve the situation – and we certainly would have done the same with you if you had advised...More

    Reviewed 20 August 2014

    I have just returned from a 12 night stay at the viceroy. I stayed in room 14 and I had friends in room 18. Check in - Great staff made the check in process very simple, a quick tour of the hotel and you are...More

    5  Thank Thelmaequi
    Response from VICEROYRM, General Manager at Viceroy Riviera MayaResponded 26 November 2014

    Dear Thelmaequi, We were so pleased to hear that you thought our staff was “Excellent”. We pride ourselves on providing exceptionally thoughtful service. Since our resort is nestled in the jungle, guests do see lizards and monkeys on occasion. Fortunately, mosquitos are a seasonal issue....More

    Reviewed 18 August 2014

    I stayed at the Viceroy from August 11-15th with a friend. We opted to do the all-inclusive option. If I could, I would give this hotel 3.5 stars. 3 is too harsh and 4 is too generous. First I will outline the pluses of this...More

    2  Thank kb0mb
    Response from VICEROYRM, General Manager at Viceroy Riviera MayaResponded 26 November 2014

    Dear kb0mb, Thank you for posting your review on TripAdvisor following your recent stay with us. We were really happy to hear that you enjoyed your recent visit to our jungle refuge and we are glad to have made an impact in your stay. We...More

    Reviewed 14 August 2014

    We recently stayed 4 nights at the viceroy riviera maya. August 4 to august 8 2014. The day we arrived we didn't turn off the lights in the room and spent the day/evening on the beach and when we went back to our room to...More

    5  Thank anne l
    Response from VICEROYRM, General Manager at Viceroy Riviera MayaResponded 4 September 2014

    Dear anne l, We appreciate your feedback and take your comments and concerns very seriously. While incidents like this are quite rare, we can assure you that they are thoroughly investigated. We regret that it wasn’t resolved to your satisfaction. Our goal is to provide...More

    Reviewed 11 August 2014

    I went on a long weekend to this hotel in March and on the last night someone from the staff went inside my room while I was sleeping and stole my Rolex Watch. Since this is a small hotel the staff know when you will...More

    19  Thank fericervera
    Response from VICEROYRM, General Manager at Viceroy Riviera MayaResponded 21 August 2014

    Thank you for raising this issue with us. We strive to provide a safe and secure environment for all of our guests and take feedback like this very seriously. Our reputation as one Mexico's finest resorts is extremely important to us. We apologize for your...More

    Fairmont Mayakoba
    3,842 reviews
    #10 of 209 hotels in Playa del Carmen
     
    Rosewood Mayakoba
    1,671 reviews
    #1 of 209 hotels in Playa del Carmen
     
    Grand Velas Riviera Maya
    3,135 reviews
    #2 of 209 hotels in Playa del Carmen
     
    Banyan Tree Mayakoba
    2,051 reviews
    #3 of 209 hotels in Playa del Carmen
     
    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Restaurant
    • Beachfront
    • Bar/Lounge
    • Spa
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Children Activities (Kid / Family Friendly)
    • Free Parking
    • Airport Transportation
    • Dry Cleaning
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Breakfast Available
    • Banquet Room
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    Details
    • Price range
    • US$478 - US$982 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #9 Spa Hotel in Playa del Carmen
    • #9 Top resorts Hotel in Playa del Carmen
    • #12 Luxury Hotel in Playa del Carmen
    • #12 On the Beach Hotel in Playa del Carmen
    • #23 Romantic Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 41
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Orbitz, Booking.com, Hotels.com, Travelocity, Cheap Tickets, Hotwire, Cancelon, TripOnline SA, Evoline ltd, HotelQuickly and getaroom.com so you can book your Viceroy Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Viceroy Riviera Maya Hotel Playa Del Carmen ,
    • Tides Riviera Maya Hotel ,
    • Tides Riviera Maya Resort ,
    • Ikal Del Mar ,
    • Viceroy Riviera Maya Playa Del Carmen, Mexico
    Add Photo Photos
    Traveller (1142)
    Room & Suite (435)
    Pool & Beach (279)
    Dining (161)
    Hotel & Grounds (589)
    Bathroom (31)
    Business Centre & Event Rooms (3)
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    Ask a question
    Questions & Answers
    bradsamkatie
    12 June 2017|
    Answer Show all 4 answers
    Response from VICEROYRM | Property representative |
    Dear bradsamkatie, Thank you for contacting us! How are you today? Yes we do have a fitness center on property. Should you have any further questions please let us know. Warmest regards, ViceroyRM
    0
    Votes
    Google Translation
    Billy C
    29 May 2017|
    Answer Show all 3 answers
    Response from VICEROYRM | Property representative |
    Dear Billy C, Hello again! how are you today? The confirmation of your reservation should state the service tax and resort fee. If is still not clear, please allow me to recommend contacting your travel agent or our... More
    0
    Votes
    Google Translation
    Billy C
    29 May 2017|
    Answer
    Response from VICEROYRM | Property representative |
    Dear Billy C, Hello again! how are you today? The confirmation of your reservation should state the service tax and resort fee. If is still not clear, please allow me to recommend contacting your travel agent or our... More
    0
    Votes
    Google Translation
    Room Tips
    "How much privacy you want will dictate which room to choose."
    Read review
    "Jungle villas are very private -- for the premium villa we loved 65."
    Read review
    "20s & 30s are a good choice if you want more privacy and nature experience. Villas on the beach are very..."
    Read review
    "Get the breakfast included option."
    Read review
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