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Viceroy Riviera Maya

Travellers' Choice award winner
11/06/2017 12/06/2017
1 room 2 adults 0 children
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1,081 Reviews from our TripAdvisor Community

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Showing 1,000: English reviews
Wausau, Wisconsin
Reviewed 2 June 2014

My husband and I visited the Viceroy Riviera Maya for a week this May to celebrate our 10th anniversary, and were absolutely astounded at the beauty and pure luxury we experienced in every aspect of our stay. I should add that my expectations when traveling are pretty high, and I really want to be pampered and utterly relaxed when on...

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Helpful?
8Thank jenkateb
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review

Dear jenkateb, Many thanks for taking the time to share this review! It is an absolute pleasure to know that you had such a fantastic time here with us, particularly while you enjoy our luxurious and well-appointed Villas, your culinary experience and service from our housekeeping team… actually our entire team! All our villas offer, private terrace with plunge pool...

Cordoba, Spain
Reviewed 31 May 2014 via mobile

The employees who are working in this hotel create a wonderful athmosphere. The kitchen is perfect. Breakfast is the best and most special ever. Beach service is fast and friendly. Thank you Viceroy Gracias Amigos! We will be back.

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1Thank GeorgeLaszlo
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review

Dear GeorgeLaszlo, We would like to extend a warm thank you for sharing this review! It is truly a pleasure to know that you thoroughly enjoyed your stay with us and we thank you for highlighting our wonderful team and our second to none service! Thank you for choosing Viceroy Riviera Maya, and we look forward to welcoming you back...

Austin
Reviewed 29 May 2014

If you want quiet, peaceful, relaxing, beautiful, and romantic vacation, this is it. The staff does an amazing job waiting on you and getting to know you as a guest and not just a room number. This 41 room resort exceeded our expectations and I can't think of anything they could have done differently. If I had to nitpick, the...

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Helpful?
Thank dgwash
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review

Dear dgwash, Thank you for taking the time to share your comments! It gives us great pleasure to know that you thoroughly enjoyed all aspects of your stay with us and we truly appreciate your glowing remarks of our Villas and service provided by our team. Thank you for making our jungle refuge your choice while in the Riviera Maya...

Chicago, IL
Reviewed 28 May 2014

We were looking for an adults only quick get away over Memorial Day weekend that was low key and relaxing with excellent and efficient service, large private room, and ideally at a smaller resort. Given our shorter stay, we wanted to make sure the on-premises amenities were very inviting. Goal achieved and paradise found 7 hours from our front door...

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Helpful?
Thank idratherbewarm
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review

Dear idratherbewarm, Thank you for taking the time to share this wonderful review of Viceroy ! We strive to provide our guests with an exceptional holiday experience and based in your great comments it seems as though we hit the mark! We are delighted to know that you thoroughly enjoyed all aspects of your stay with us, particularly our immaculately...

Miami, Florida
Reviewed 28 May 2014 via mobile

We booked this property for our honeymoon and it didn't disappoint! Super friendly and accommodating staff, especially Omar! Villas are charming, elegant and spacious. The private plunge pool, hammock and outdoor shower were our fave spots at the villa! The spa was life changing, it was so perfectly therapeutic. We enjoyed our massages in room, in the couples hut and...

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Helpful?
Thank HonestTruth82
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review

Dear HonestTruth82, Thank you for sharing your comments about your stay at Viceroy Riviera Maya. We are all quite delighted that you chose us to celebrate such a special occasion with us and it is truly a pleasure to know that you thoroughly enjoyed all aspects of your stay! We thank you for highlighting some of the amazing features and...

Fort Worth, TX
Reviewed 28 May 2014

Just two days home from a fantastic stay at the Viceroy Riviera. We have previously stayed at five or six other resorts south of Cancun. On this trip, we only had enough time to vacation for three nights/four days and were looking for a quick decompress and transition to relaxation. From the moment we stepped out of our private transfer...

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Helpful?
Thank FunAmericanCouple
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review

Dear FunAmericanCouple, Thank you for taking the time to share your comments from your recent stay at Viceroy Riviera Maya! We continuously strive to provide our guests with an exceptional and memorable holiday experience which exceeds their expectations, and it is such a pleasure to know that we were able to provide you with this! We do have a truly...

Northborough, Massachusetts
Reviewed 27 May 2014

We just got back from a weeks stay in suite 25, a luxury suite (low end) for our Anniversary. For background, we have recently stayed at the Nizuc ,Maroma and The Beloved and it is about our 8th trip to the region. They offered an all inclusive option, which we took and I was pleased to find that it truly...

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Thank WeeznBob
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review

Dear WeeznBob, Many thanks for taking the time to share this review! We are all extremely delighted that you chose Viceroy Riviera Maya to celebrate such a special occasion with us, and we are pleased to know that your stay with us was truly memorable and enjoyable. We really appreciate your feedback on our Mayan Indulgence Package (all inclusive). We...

London, United Kingdom
Reviewed 23 May 2014

This was my first holiday this year and was really looking forward to it. Any my expectations were met. The staff are extremely helpful and and take care of your requests promptly. The breakfast is elaborate and we had dinner at the restaurant one night which was excellent. I had one massage treatment which was also top class. Room was...

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Helpful?
Thank Vikram S
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review

Dear vix2801, Thank you so much for sharing your experience at Viceroy Riviera Maya not only for your wonderful comments that you have had about our team, but also for taking the time to share your positive experience. We certainly expect to host you again in your next trip to Riviera Maya. Yours Sincerely, Pedro Lara General Manager Viceroy Riviera...

Birmingham, Alabama
Reviewed 22 May 2014

Can't say enough great things about our trip and experience. The best part was the service, every waiter, butler, etc got to know us and our special requests. they really take care of you individually. We got upgraded to a Premium Villa and had our own Butler, Omar who made the experience very special. The food was great, the beach...

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Helpful?
Thank Warren S
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review

Dear Warren S, Firstly, the entire team Viceroy Riviera Maya wants to thank you for sharing your positive experience and great comments regarding your recent stay. We are really happy to read about your experience. We feel very proud that our staff and quality in service have exceeded your expectations; we continue to be committed to provide our guests with...

Miami, Florida
Reviewed 21 May 2014

Amazing stay! Stunning private villas with little pool on inside and outside shower (very echo amazing!) fantastic service- nicest staff and such a detail oriented hotel! Great spa too! I felt as if on a honeymoon! Super recommended!

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1Thank Nicmo124
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review

Dear Nicmo124, We appreciate that you took the time to write a review to share your vacation experience and are glad to hear you enjoyed your stay with us. We hope you visit us again, as you are already part of the Viceroy Riviera Maya family. Once more, thank you for your comments. We hope to be able to welcome...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Breakfast Available
  • Banquet Room
Official Description (provided by the hotel)
Located just 35 minutes from Cancun International Airport and three miles from popular Playa del Carmen, Viceroy Riviera Maya is a serene hideaway set on the turquoise Caribbean amid a lush jungle ambiance. As Riviera Maya’s #1 resort in Conde Nast Traveler’s 2011 Readers’ Choice Awards, Viceroy offers world-class amenities, personalized pampering, exquisitely appointed villa accommodations with private patio and plunge pool, refined Mexican cuisine accented with international touches at La Marea and Mexican-Mediterranean fare at the seaside Coral Grill. Mayan influences abound, from the Mayan Blessing performed on arrival by the resort’s Shaman to the Mayan healing techniques offered at the award-winning spa. A Lagoon Pool, private pier, fitness center and traditional temazcal sweatlodge are among the resort’s many other pleasures. ... more   less 

Additional Information about Viceroy Riviera Maya

Address: Playa Xcalacoco Frac 7, Playa del Carmen 77710, Mexico (Formerly The Tides Riviera Maya)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM1,979 - RM3,727 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Viceroy Riviera Maya 5*
Number of rooms: 41
Reservation Options:
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Also Known As:
Viceroy Riviera Maya Hotel Playa Del Carmen
Tides Riviera Maya Hotel
Tides Riviera Maya Resort
Ikal Del Mar
Viceroy Riviera Maya Playa Del Carmen, Mexico
Hotel Style:
#8 Spa Hotel in Playa del Carmen
#8 Top resorts Hotel in Playa del Carmen
#10 Luxury Hotel in Playa del Carmen
#11 On the Beach Hotel in Playa del Carmen
#23 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Viceroy Riviera Maya staff and other travellers.
93 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“North side of the property rooms to avoid the Azul resort”
BMozekian, 16 May 2017 | Read review
“Room 37 was great and close to the entrance”
Febe222, 10 May 2017 | Read review
“Can't go wrong, all villas great.”
omearajr, 5 May 2017 | Read review
“The premium villa was very spacious and we felt as though we had complete privacy.”
Mark349, 27 Apr 2017 | Read review
“I can't imagine a bad room, but I enjoy privacy so would recommend a room in the middle (away from the beach and the lobby).”
shwall07, 25 Apr 2017 | Read review
5 of 5
Booking.com
US$382* /night
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Expedia.comUS$851
Hotwire.comUS$449
TravelocityUS$449
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*Disclaimer
Prices are for 1 room, 2 adults
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