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Los Itzaes Hotel

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Los Itzaes Hotel
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124 Reviews from our TripAdvisor Community

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Showing 55: English reviews
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A TripAdvisor Member
1 review
Reviewed 1 week ago

We stayed at this hotel our 1st night and loved it so much stayed there our last night too. It is right by all the shopping and restaurants. The vines hanging down were fabulous and gave it lots of atmosphere. Vicki at the front desk was very friendly and helpful. She even remembered our names when we came back our...

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Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Hello, Thank you for leaving your comments. We hope we get the opportunity to host you again. Regards, Maria Eugenia

Reviewed 1 week ago

Staff are friendly. Rooms are comfortable. Hotel is quiet, it is easy to relax there. The location is ideal. I would stay here again. It is easy to travel from the hotel to any destination in Playa del Carmen.

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Thank Henry B
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Hello Henry, We are glad that you enjoyed our hotel. We think our location is ideal too! You are steps from the 5th avenue, and it's close to the main attractions. We hope to see you again soon, Maria Eugenia

Medicine Hat
Reviewed 3 weeks ago

Me & my husband stayed at this hotel from March 1-5th. What a great little place! It's just a block off 5th ave and in a great location! Walmart is close but there are lots of little local places in the area as well so we tried to support local as much as we could. We also stopped at a...

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Thank Nicole Y
Maria Eugenia U, General Manager at Los Itzaes Hotel, responded to this review

Thank you Nicole for taking the time to review us. Our location is great indeed. We are close to the 5th Avenue where you can find shops and restaurants, but far away to have quiet and peace during the day. We are happy you enjoyed the service and the roof top! We usually have many guests going on tours early...

San Francisco, California, United States
Reviewed 17 March 2017

Excellent location, close to all the action on 5th Ave but far enough away to be quiet. The staff is very friendly, and the rooms and hotel are clean and comfortable. I would definitely recommend this hotel.

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1Thank SFCityLover
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Hello SFCityLover! We are very happy you liked our accomodations as well as our staff, in which we are really proud of. Hope to see you again here with us. Best regards, Maria Eugenia

Jackson Hole, WY
Reviewed 17 February 2017

Los Itzaes has a great location... right in the heart of Playa's shopping and restaurant areas. It is just a few blocks from the beach. The staff was so nice and friendly and always willing to answer questions or give advice. The Hotel was so quiet, it wasn't until breakfast that I realized there were other guests in the Hotel!...

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1Thank AirpassTravelers
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Dear AirpassTravelers, Thank you for your kind comments. We appreciate you taking the time to write us a review. Best regards, Maria Eugenia

Reviewed 1 December 2016 via mobile

I stay with couple of friends. The place was clean. All workers were very nice with us. Maria help us a lot with the tours. The girls made pretty things with the towels. Hope to go back soon. Even though the swimming pool was at the fourth floor it had a very nice view.

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1Thank Marthita122725
Buffalo, New York
Reviewed 23 November 2016

So what did we learn in Economics 101, when it come to real estate the 3 main factors are Location; Location and Location. This place knocks it out of the park on location. Perfectly situated on, on 10th Avenue, just one block over from 5th avenue which is the happening avenue in Playa Del Carmen. Also just 3 blocks walk...

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1Thank Joseph K
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Hello Joseph, Thank you very much for taking the time to write a review. We are glad you enjoy the hotel, the location, our services but must of all, our staff. We consider our location perfect for those who want to get to know Playa del Carmen and surroundings and we are very proud of all our staff who is...

Reviewed 4 May 2016

The first time my girlfriend and I visited Playa Del Carmen, we knew we would be back. We loved the weather, food, shopping, and overall vibe. We stayed at a few places our first visit (we always come for 2 weeks) and we found Los Itzaes. We've been back and stayed at Los Itzaes the entire time the last three...

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2Thank CodyEatsWorld
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Hi Cody! Thank you for taking the time to write this review. We are happy you like our location, we actually consider it one of our best assets, as well as our spacious rooms. We have 16 rooms in total, and because of that, even when we are full, you won't feel it been too crowded. We hope to see...

Toronto, Canada
Reviewed 3 May 2016

Great property with beautiful rooms. The interior of the hotel is covered with lush hanging vines. Every room has its own private balcony. Stayed in 304. There were 3 beautiful balconies. A bit close to the 12 which is either good or bad depending upon the kind of trip you're having

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1Thank matthew m
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Thank you Matthew for you comments. We are glad you like the decoration in the hotel. Maria

Beijing
Reviewed 27 March 2016

We just spent a great week in PDC with our family, and stayed at Los Itzeas. Pluses: 1. Location was unbeatable, just a block from Avenida 5 and only a 10 minute walk to the beach. Good restaurants within a 5 minute walk. 2. Rooms were very clean and well kept up during our stay. 3. Staff was quite accommodating...

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1Thank GreatWallTraveler
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Thank you for taking the time to write us a review. We are glad that you like our location, we think is perfect for those who want to be near the beach but not in the middle of the 5ta Avenida. If you are a light sleeper, you can tell us in advance and we'll try to give you a...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Beachfront
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Breakfast included
  • Dry Cleaning
Official Description (provided by the hotel)
Los Itzaes Hotel is a recently renewed hotel in the heart of Playa del Carmen, only steps away from the famous Quinta Avenida.Inside this colonial style hotel, you will find 16 spacious rooms, each with a small balcony where you can do some sightseeing as well as relax and enjoy what will sure be an unforgettable experience. ... more   less 

Additional Information about Los Itzaes Hotel

Address: Avenida 10 Lote 3 Esq. 6 bis, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM396 - RM805 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Los Itzaes Hotel 3*
Number of rooms: 16
Reservation Options:
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Also Known As:
Hotel Los Itzaes
Los Itzaes Hotel Playa Del Carmen, Mexico - Riviera Maya
Hotel Style:
#61 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Los Itzaes Hotel staff and other travellers.
5 questions
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Jacksonville, Florida
2 months ago
West Bloomfield, Michigan

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Questions? Get answers from Los Itzaes Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“roomview disappointing, but honestly cleanliness, location and comfort 2 thumbs up ! .”
34josephk, 22 Nov 2016 | Read review
“Our room faced the street and with the doors shut at night we slept peacefully.”
HLMatt, 8 Mar 2016 | Read review
“If available get a room overlooking the street, which may be more interesting than the construction on the side.”
514skips, 4 Mar 2016 | Read review
“best location”
HappyUK2015, 21 Oct 2015 | Read review
“All room has a king bed. ask for a room in the first floor (no elevator...)”
Siv1505, 16 Oct 2015 | Read review
5 of 5