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Like every average hotel, this hotel also have his pluses and minuses:
Pluses: nice people at the front desk, clean, very good location, nice rooms.
Minuses: not everyone in the front desk speaks English, sometimes lizards in the room, noise if taking a room to...More
Thank Itzik J
Response from Maria Eugenia U, Gerente at Los Itzaes HotelResponded 4 weeks ago
Hello Itzik J,
Thank you very much for your review about your stay at our hotel. We take great pride in our staff's service and our rooms, so we are glad you enjoyed them both. Most of our staff members understand english, perhaps you encounter...More
Wonderful place to stay, close to everything from the Sea to 5th Ave to public transportation. The Staff is wonderful, informative and so accommodating! Maria is so professional and kind. We Felt very comfortable here . We stayed in the king room and very clean...More
Thank Ruth P
Response from Maria Eugenia U, Gerente at Los Itzaes HotelResponded 1 August 2017
We are glad that you enjoyed your time here at Los Itzaes Hotel. We are very proud of our service and our spacious rooms, so we are pleased to see they didn't go unnoticed.
Happy to hear you had a good time and...More
As I write this review at 445 in the morning, I have not slept the entire night. The street noise is unbearable. Between the police cars and the clubs that are still open and blasting their music I have literally been up most of the...More
Thank Laura r
Response from Maria Eugenia U, Manager at Los Itzaes HotelResponded 24 September 2017
I am sorry to hear that you couldn't sleep properly on your second night with us. Playa del Carmen's nightlife is usually busier on Fridays and Saturdays, but bars normally close earlier (there is a bar nearby, which was the source of the...More
Nice little hotel, not far from fifth avenue. Stayed for here for 19 days. Very polite and helpful staff. Good cleaning of the room. Simpel breakfast included in the price. We stayed in room 206 - not facing the main road, so it was quiet....More
Thank Rune H
Response from Maria Eugenia U, Gerente at Los Itzaes HotelResponded 7 September 2017
Thank you for taking the time to leave us a review. We are delighted to hear that you liked our service and the overall hotel.
Hoping to see you again soon,
We stayed at this hotel a few days ago!! It was a really nice experience, since the arrival our room was ready and the check in went smoothly. The receptionist was very nice and she was always there for anything we may needed.
Thank Miguel Angel C
Response from Maria Eugenia U, Gerente at Los Itzaes HotelResponded 20 July 2017
Thank you for taking the time to share your experience with other guests on Tripadvisor. We love to read that you enjoyed the pool and our facilities, that you found our stafff to be helpful and that our location was convient, because we...More
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Free High Speed Internet ( WiFi )
Things to do
US$73 - US$205 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#64 On the Beach Hotel in Playa del Carmen
Non-Smoking Rooms ,
Number of rooms
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Yucatan Peninsula >
Quintana Roo >
Riviera Maya >
Playa del Carmen
Also Known As
Hotel Los Itzaes ,
Los Itzaes Hotel Playa Del Carmen, Mexico - Riviera Maya
Response from Maria Eugenia U | Property representative |
We do have rooms with 2 double beds.
About the music, it depends on when are you coming. Usually it gets pretty loud on high season such as Easter or Christmas/New Year. On low season such as May, June, September or... More
We do have rooms with 2 double beds.
About the music, it depends on when are you coming. Usually it gets pretty loud on high season such as Easter or Christmas/New Year. On low season such as May, June, September or October it isn't that loud.