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Los Itzaes Hotel

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Traveller (70)
Room & Suite (148)
Pool & Beach (32)
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Overview
  • Excellent62%
  • Very good32%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“no elevator”(9 reviews)
“rooftop pool”(17 reviews)
“great hotel”(9 reviews)
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
Concierge
3 Star Hotel
All hotel details
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Rooms
2 Jul3 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (183)
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Traveller rating
40
23
3
1
1
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LanguageEnglish
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40
23
3
1
1
Show reviews that mention
All reviewsno elevatorrooftop poolgreat hotella quintacontinental breakfasttwo blockslocation is idealnice breakfastyogurtrooms are cleanwould stay here againboutique hotelrecommend this hoteltravel agentother guestsbeachwalmart
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1 - 5 of 68 reviews
Reviewed 1 week ago

Friendly and helpful staff, very clean, comfortable rooms and a great location. Nice to be a short way from 5th Avenue but still close to all kinds of shops and restaurants. This was our second time staying at the Los Itzaes Hotel and we hope...More

Review collected in partnership with this hotel
Thank LindaK88
Response from Maria Eugenia U, Gerente at Los Itzaes HotelResponded 1 week ago

Thank you Linda for taking the time to leave us your comments. We are happy to see you are a returning guest and you enjoyed your stay with us again. See you again (soon we hope). Regards,

Reviewed 6 April 2018

Very nice and clean hotel, nice breakfast and very kind and warming staff. One block away from la quinta avenida, you can walk everywhere. Two important aspects to mention is that it has no elevator and parking lot, regardless of this the hotel is excellent.

Thank Ghaminnie G
Response from Maria Eugenia U, General Manager at Los Itzaes HotelResponded 1 May 2018

Hello Ghaminnie, Thank you for leaving us your comments. We are happy you enjoyed our accommodations and found our hotel to be excellent. Hoping to see you again soon, Maria Eugenia

Reviewed 20 March 2018

We really enjoyed this hotel, as it is in a very desirable area, close to 5th ave and the beach and near many amazing restaurants and bars!! The hotel was kept in immaculate condition, and we met people from the USA and Canada who have...More

Thank Dave Y
Response from Maria Eugenia U, General Manager at Los Itzaes HotelResponded 1 May 2018

Hello Dave, Thank you for taking the time to leave a detailed review. There are many canadians and americans staying in our hotel, specially January through April, winter time up there, but still sunny here in Playa del Carmen. I'm sorry if you found it...More

Reviewed 13 March 2018 via mobile

Very clean hôtel. Welcoming staff. Simple but good continental breakfast. Comfortable rooms. Quiet. Great location!! I would recommend. Lots of restaurants near by. One street away from the famous 5th.

Thank Linda F
Response from Maria Eugenia U, General Manager at Los Itzaes HotelResponded 1 May 2018

Hi Linda, Thank you for your comments. We are happy you enjoyed the rooms and of course our location, just one block away from the 5th Avenue. Hope to have you back with us soon. Regards, Maria Eugenia

Reviewed 20 December 2017

Hotel Los Itzaes is the best hotel in Playa del Carmen. You feel warm hospitality, like a home, best location close to the ocean and main street with shopping stores and brodways with mariachies and orher different shows

Review collected in partnership with this hotel
1  Thank Mira K
Response from Maria Eugenia U, Manager at Los Itzaes HotelResponded 26 December 2017

Hello Mira, Thank you for your nice comments. We are happy you liked our hotel. Regards, Maria Eugenia

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Concierge
Multilingual Staff
Breakfast included
Meeting Rooms
Laundry Service
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Details
Price range
US$74 - US$174 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#31 On the Beach Hotel in Playa del Carmen
Room types
Non-Smoking Rooms, Family Rooms, Suites
Details
Price range
US$74 - US$174 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#31 On the Beach Hotel in Playa del Carmen
Room types
Non-Smoking Rooms, Family Rooms, Suites
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Traveller (70)
Room & Suite (148)
Pool & Beach (32)
Dining (9)
Family and Play Areas (7)
Amenities (5)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Mindela0608
5 February 2017|
Answer
Response from Maria Eugenia U | Property representative |
Hello, there is a parking company in front of the hotel. They charge $150 MXN per night if you are staying with us, if not it is $200 MXN.
0
Votes
solotravels6519
29 April 2016|
Answer
Response from Maria Eugenia U | Property representative |
Hello, We do have rooms with 2 double beds. About the music, it depends on when are you coming. Usually it gets pretty loud on high season such as Easter or Christmas/New Year. On low season such as May, June, September or... More
0
Votes
gemz20910
17 February 2015|
Answer
Response from Maria Eugenia U | Property representative |
Hello Gema, We are only 2 blocks away from the beach and 1 block away from the 5ta Avenida, so I think we are definitly an ideal choice. Hope to see you soon! Maria Ucañan Los Itzaes Hotel
0
Votes
Room Tips
"Spacious , clean and best views with balcones and nice pool on the roof and beautiful plants in the lobby"
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"There isn't an elevator but you can ask for help at the front desk."
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"You will love this hotel. The pool is on the roof and is very shallow-only three feet deep, but it feels..."
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"roomview disappointing, but honestly cleanliness, location and comfort 2 thumbs up ! ."
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