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04/03/2018 05/03/2018
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    The Palm at Playa

    Calle 8 Norte entre 5ta Avenida y 10ma | Manzana 29, Lote 5 Centro, Playa del Carmen 77710, Mexico
    011 52 33 5350 8702
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    04/03/2018 05/03/2018
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     16 people are viewing this hotel
    US$210
    US$204
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    US$204
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    US$210
    Traveller (857)
    Room & Suite (380)
    Storyboard
    Overview
    • Excellent76%
    • Very good18%
    • Average4%
    • Poor1%
    • Terrible1%
    Travellers talk about
    “rooftop pool” (98 reviews)
    “loft room” (24 reviews)
    “roof top bar” (18 reviews)
    Free Wifi
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Rooftop Bar
    Fitness centre
    Concierge
    Spa
    Laundry Service
    Rooftop Terrace
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from The Palm at Playa
    Offers & Announcements: Package Deal
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    Rooms
    4 Mar5 Mar
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    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (1,719)
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    1 - 5 of 865 reviews

    Reviewed 5 days ago

    The first night we were there, the outside street noise did not stop until 3:30 AM, and majorly disrupted our sleep. We complained to the front office and to Sandra, the Concierge. They said they'd see what they could do. Later that day they said...More

    1  Thank Marilyn G
    A TripAdvisor Member
    62
    Hotel's Favourite
    Reviewed 30 September 2017 via mobile

    This place will not disappoint. Great great staff. Hectors kitchen staff was awesome. Loved the Birthday breakfast brownie too. The roof top staff is awesome as well. Great customer service all the way around. Loved Sandra Lopez she was super helpful and went out of...More

    1  Thank A TripAdvisor Member
    Response from JorgeSald, Director de Recepción at The Palm at PlayaResponded 6 October 2017

    Dear Thank you for your opinion and give to us your trust in our services and products, that is the most important to us. We are glad to read your preference and wonderful comments regarding our property and the staff, we are always pleasant to...More

    Reviewed 6 days ago

    We loved staying at the Palm! The room was enormous and we had booked the loft which was supposed to be noisey but we found it to be fine. The bathroom was amazing and the staff were so helpful. Great location! Couldn’t fault it at...More

    Review collected in partnership with this hotel
    Thank jessrosengren
    Reviewed 6 days ago

    The palm at Playa is nothing you'll expect to find in the busy 5th avenida ..from the moment you enter their service is on point..from being escorted from the entrance to the reservation desk...we were greeted with the option having red wine while we checked...More

    Review collected in partnership with this hotel
    1  Thank lizN51WU
    Reviewed 6 days ago

    Nice place, very clean and confortable. Excellent location just half block from the 5th Avenue were is everything in Playa del Carmen. Excellent staff in the hotel, they make you feel a very special guest. I'm planning to come back in my next visit to...More

    Review collected in partnership with this hotel
    Thank Walter F
    PreviousNext
    123456173
    About
    Awards & Recognition
    Travellers' Choice2018 Winner
    Amenities
    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Airport Transportation
    • Breakfast included
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$122 - US$303 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #19 Luxury Hotel in Playa del Carmen
    • #67 Romantic Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 69
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Hotels.com, Travelocity, Orbitz, Priceline, Hotwire, Cheap Tickets, HotelsforEveryone, Evoline ltd and Cancelon so you can book your The Palm at Playa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • The Palm At Playa Playa Del Carmen, Mexico - Riviera Maya
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    Traveller (857)
    Room & Suite (380)
    Pool & Beach (253)
    Dining (165)
    Family and Play Areas (16)
    Business Centre & Event Rooms (7)
    Nearby
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    Ask a question
    Questions & Answers
    Lisyl4
    29 January 2018|
    Answer
    Response from D24789 | Reviewed this property |
    Yes but very limited English channels. CNN, Fox, ABC, NBC, VH1 and some cartoon networks. Feeds for most channels are out of Miami area.
    1
    Vote
    NiskyNapar
    24 January 2018|
    AnswerShow all 3 answers
    Response from D24789 | Reviewed this property |
    The other answers are correct. I would add that even though it is not heated, I found it to be refreshing and it wasn't necessary.
    0
    Votes
    live2wine
    4 November 2017|
    AnswerShow all 2 answers
    Response from Tasha B | Reviewed this property |
    We our in are late 40's and I think any age. it was an amazing hotel. right down town, and the staff is wonderful.
    1
    Vote
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    12345621
    Room Tips
    "Interior rooms don't get the street noise."
    Read review
    "The only thing that the room needs is a small fridge, to have your own cold water or drinks."
    Read review
    "You can request to be on the quiet side of the hotel (away from the street) to avoid the extreme late night..."
    Read review
    "Our room..... The 005... with balcony, coffe maker ( free) and very comfortable, nice an clean. Marvelous..."
    Read review
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