We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

The Palm at Playa

Show Prices
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Compare best prices from top travel sites
and 1 more site!
Professional photos
The Palm at Playa
The Palm at Playa
Panoramas (11)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,125 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 586: English reviews
Montevideo Department, Uruguay
Reviewed yesterday NEW

All you need you get at this place, everything is ready at your demand. The crew is the best, friendly, correct and make you feel comfortable at any time. Excellent location, great services and nice rooms. All thought, even the beach basket with the towels you can take everywhere you go. Thanks to all the staff, Héctor, Joel, Paco (from...

 Report
Helpful?
Thank cristinaechenique
Reviewed 3 days ago NEWvia mobile

Great hotel, clean modern rooms. Good location, two minute walk to beach. Right in the center of shopping and restaurants. Staff is fantastic, Adrian, Alfredo, I wish I could list everyone, they were all very attentive. The breakfast included was delicious, made to order, the restaurant manager was great. Roof top pool is very nice.

 Report
Helpful?
Thank Jill M
Reviewed 3 days ago NEW

Strongly recommended. Everything was very good. Great location, excellent services and a perfect roof top. We had explended nights of sleeping due to the confort of the bed and room. Air conditioner workked very well and quiet. If staying there, try the mexican options for breakfast!

 Report
Helpful?
Thank Gustavo M
Eindhoven, The Netherlands
Reviewed 5 days ago NEW

We got to enjoy seven days at the Palm Playa Hotel. Its a beautiful boutique like place with a big tropical inner garden. Our room, a deluxe suite, was well equipped and clean. The hotel provides you with all you need, including a well assorted bar and a nice beach bag with beach towels that you can take along with...

 Report
Helpful?
Thank JBE77
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you...

Midland, Texas
Reviewed 1 week ago

Our stay at the Palm at Playa was an amazing experience. As a millennial traveler, staying at luxury boutique hotels isn't within my typical budget, but The Palm at Playa delivers the boutique hotel experience at a value within reach without sacrificing the extras. From the overall hotel vibe to the rooftop pool/bar and the included amenities like breakfast, I...

 Report
Helpful?
Thank Gina W
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you...

Reviewed 1 week ago

The room was a suite, wonderful, so big and elegant. We had a pool on the roof with jacuzzi and a beautiful view on the ocean. The hotel is in the centre of Playa del Carmen. Excellent the amenities. A special Thank you to Sandra Lopez, the Traveller Service that helped me and my husband to organize our days in...

 Report
Helpful?
Thank Silvia Maria P
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you...

Lewiston, Maine
Reviewed 1 week ago

The hotel is absolutely beautiful. Very well designed and the roof top pool and bar area is terrific. The service was exceptional---from housekeeping, to the concierge, to the front desk staff. The concierge, Sandra, was incredible--taking care of coordinating all of our adventures and arranging transportation to the airport. The food at the restaurant on the first floor was delciious...

Review collected in partnership with this hotel
 Report
Helpful?
Thank Joshua M
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you...

Norwalk, Connecticut
Reviewed 1 week ago

My girlfriend and I stayed here. We had a loft room in the back of the hotel so was quiet at night. The staff was nice. Hotel is very convenient for town and beach. Roof pool was great too Would recommend to friends!

Review collected in partnership with this hotel
 Report
Helpful?
1Thank roryjay2017
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you...

Vancouver BC
Reviewed 2 weeks ago via mobile

This is a nice hotel located in a great spot in Playa Del Carmen. The highlight is the roof pool and service the staff up there provide. I think most of the reviews give an accurate picture of what the hotel does well. There were a few reasons I personally wouldn't come back. 1. The noise. Across the street is...

 Report
Helpful?
Thank MacdaddyVancouverBC
los angeles
Reviewed 2 weeks ago

This was our third stay at Palm, and all have been exemplary. This is a beautiful boutique hotel, a great value for the price not because of the price but because of the quality if rooms, the wonderful service and the public areas that feel chic and playful. My husband planned a 50th birthday event for me at Palm with...

 Report
Helpful?
Thank hellolizzie3
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you...

1,155 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (533)
Viewed
Room/Suite (52)
Viewed
Pool/Beach Area (85)
Viewed
Dining (24)
Viewed
Hotel & Grounds (41)
Viewed
Bathroom (14)
Viewed
View from Room (7)
Viewed
Business Centre/Function Rooms (1)
Viewed
Family/Play Areas (1)
Viewed
Other (308)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (583)
Viewed
Amenities (86)
Viewed
Beach (58)
Viewed
Jacuzzi (18)
Viewed
Loft (96)
Viewed
Palm Room (47)
Viewed
Pool (28)
Viewed
Dining (103)
Viewed
Suite (89)
Viewed
The Hotel (58)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (39)
Viewed
Pool/Beach Area (7)
Viewed
Hotel & Grounds (4)
Viewed
Dining (2)
Viewed
Room/Suite (2)
Viewed
View from Room (4)
Viewed
Family/Play Areas (1)
Viewed
Other (19)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Playa del Carmen hotels
0.3 km away
Thompson Playa Del Carmen
Thompson Playa Del Carmen
#6 of 213 in Playa del Carmen
470 reviews
0.2 km away
La Pasion Hotel Boutique by Bunik
La Pasion Hotel Boutique by Buni...
#11 of 213 in Playa del Carmen
1,081 reviews
0.5 km away
Porto Playa Condo Hotel & Beachclub
Porto Playa Condo Hotel & Beachc...
#17 of 213 in Playa del Carmen
565 reviews
Show Prices
Show Prices
Show Prices
1.3 km away
Mahekal Beach Resort
Mahekal Beach Resort
#26 of 213 in Playa del Carmen
2,291 reviews
0.7 km away
Aventura Mexicana
Aventura Mexicana
#20 of 213 in Playa del Carmen
1,591 reviews
0.5 km away
El Taj Oceanfront & Beachside Condos Hotel
El Taj Oceanfront & Beachside Co...
#31 of 213 in Playa del Carmen
1,297 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
For a boutique hotel in central Playa del Carmen, The Palm at Playa goes beyond the typical hospitality by offering the true lifestyle-beach character. With an accurate service, contemporary-beach design and a superb location by the "5ta Avenida", the town's most vibrant area, The Palm at Playa puts the best in town to handy distance.There are 69 resort-style accommodations which include lofts and apartment-like suites, very chic, generous in space and details. Our Restaurant Calle 8 offers Mexican contemporary cuisine at local prices, while the gym, yoga and holistic-themed therapy rooms at the Spa are still parts of the experience.But our star is the rooftop with the Bar and swiming pool. It's a perfect spot for celebrating the occasion in a stylish atmosphere, a place where dramatic ocean views and rounds of mojitos and margaritas flow constantly. The swimming pool, Jacuzzi and snack bar are the prefect set to relax under the warm and balmy Caribbean sun. But at night the whole terrace transforms itself into to a jazzy-vibrant stage. A chic and trendy place meaning the perfect setting for young souls seeking the groove, while gazing at the horizon and the sizzling lights of Cozumel Island.There are many things to know about The Palm, but the true is just feeling good factor. ... more   less 

Additional Information about The Palm at Playa

Address: Calle 8 Norte entre 5ta Avenida y 10ma | Manzana 29, Lote 5 Centro, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM710 - RM1,411 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Palm at Playa 4*
Number of rooms: 69
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Cheap Tickets, Priceline and Jetsetter so you can book your The Palm at Playa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Palm At Playa Playa Del Carmen, Mexico - Riviera Maya
Hotel Style:
#19 Luxury Hotel in Playa del Carmen
#69 Romantic Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from The Palm at Playa staff and other travellers.
36 questions
Ask a question

See all questions (36)

Questions? Get answers from The Palm at Playa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You have a inner tropical garden very nice.”
 of 5 bubbles cristinaechenique, 15 Jan 2017 | Read review
“My room was quiet. I believe the front roons may be a little noisy.”
 of 5 bubbles gustavom50, 13 Jan 2017 | Read review
“Avoid to go there in the festival of the music two weeks in December, loud music all night long”
 of 5 bubbles , 7 Jan 2017 | Read review
“The noise from the roof on the upper floors can be very loud. request a low level room.”
 of 5 bubbles hellolizzie3, 1 Jan 2017 | Read review
“The loft rooms are gorgeous and huge!”
 of 5 bubbles chilliker, 29 Dec 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay