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The Palm at Playa

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Traveller (948)
Room & Suite (380)
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Overview
  • Excellent76%
  • Very good18%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“rooftop pool”(161 reviews)
“loft room”(25 reviews)
Free Wifi
Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
Offers from The Palm at Playa
Special Offer: Package Deal
Offers from The Palm at Playa
Special Offer: Package Deal
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Reviews (1,812)
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905 results
Traveller rating
647
180
42
24
12
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LanguageEnglish
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647
180
42
24
12
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All reviewsrooftop poolloft roomincluded breakfasttravel conciergefacing the streetrestaurant downstairsdouble showerhotel restaurantalfredochilaquilesthe location is perfectamazing hotellounge arearestaurants and shopspool staffyogurtfifth avenue
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1 - 5 of 905 reviews
Reviewed 3 days ago via mobile

I live in Playa del Carmen and am always looking for good things to do around town. A couple of friends and I got the rooftop pool day pass and it was totally worth it! A pool and a jacuzzi are on the roof along...More

Thank HeatherRene
Hotel's Favourite
Reviewed 30 September 2017 via mobile

This place will not disappoint. Great great staff. Hectors kitchen staff was awesome. Loved the Birthday breakfast brownie too. The roof top staff is awesome as well. Great customer service all the way around. Loved Sandra Lopez she was super helpful and went out of...More

3  Thank Renee S
Response from JorgeSald, Director de Recepción at The Palm at PlayaResponded 6 October 2017

Dear Thank you for your opinion and give to us your trust in our services and products, that is the most important to us. We are glad to read your preference and wonderful comments regarding our property and the staff, we are always pleasant to...More

Reviewed 5 days ago

Staff was great, amazing breakfast, comfortable beds & great location. Got upgraded to a larger room which was fantastic and very spacious. The street noise was not a problem for us but certainly a noisy street.

Review collected in partnership with this hotel
Thank Carla C
Reviewed 1 week ago via mobile

Wonderful stay at Palm at playa hotel! Great service at the roof club & pool area especially Fernando and the rest of the crew were so nice and gave us the best service always with a big smile :) the cleaning staff was just superb!!...More

Thank 550inbard
Reviewed 1 week ago

This is the second time I stay here. The lofts are comfortable and clean. Breakfast is really good! The rooftop amazing! No kids, fantastic! The food, the drinks, everything good. The service is amazing, everyone is friendly. They work hard. Thanks to Sandra, Roberto, Héctor...More

Thank MARCIK6
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About
Awards & Recognition
Travellers' Choice2018 Winner
Amenities
Top amenities
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Airport Transportation
Breakfast included
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Adult pool
Outdoor pool
Details
Price range
US$119 - US$265 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Luxury Hotel in Playa del Carmen
#67 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$119 - US$265 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Luxury Hotel in Playa del Carmen
#67 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (948)
Room & Suite (380)
Pool & Beach (264)
Dining (166)
Amenities (86)
Family and Play Areas (17)
Business Centre & Event Rooms (7)
Questions & Answers
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Lisyl4
29 January 2018|
Answer
Response from D24789 | Reviewed this property |
Yes but very limited English channels. CNN, Fox, ABC, NBC, VH1 and some cartoon networks. Feeds for most channels are out of Miami area.
0
Votes
NiskyNapar
24 January 2018|
AnswerShow all 3 answers
Response from D24789 | Reviewed this property |
The other answers are correct. I would add that even though it is not heated, I found it to be refreshing and it wasn't necessary.
0
Votes
live2wine
4 November 2017|
AnswerShow all 2 answers
Response from Tasha B | Reviewed this property |
We our in are late 40's and I think any age. it was an amazing hotel. right down town, and the staff is wonderful.
1
Vote
Room Tips
"Rooms facing the street were a little noisy however would recommend rooms to the back of the hotel."
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"Ask for a garden view from your room"
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"Avoid rooms facing the street"
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"Be sure you request a room at the back of the hotel as the side facing the street is rather noisy."
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