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The Palm at Playa

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The Palm at Playa
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1,187 Reviews from our TripAdvisor Community

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Showing 612: English reviews
Reviewed 2 weeks ago via mobile

We had a great time at The Palm at Playa. Very friendly staff, clean rooms, perfect location in Playa del Carmen and great roof pool with bar and dj's. The food they serve is also outstandig. Don't hesitate, just go!

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Helpful?
Thank Alain G
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you...

Houston, Texas
Reviewed 2 weeks ago

Wonderful hotel, very accommodating. The staff was awesome & breakfast is lovely. Best thing about it is the location, right next to 5th avenue & the beach! Few things to keep in mind: *Bring your own toothpaste (hotel does not carry any but there's a drug store right next door) *Internet is sketchy (only certain parts of our room had...

Review collected in partnership with this hotel
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Helpful?
Thank wafam08
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you...

Denver, Colorado
Reviewed 2 weeks ago via mobile

We were going to stay at an all-inclusive resort in Playa Del Carmen. We came in a day early to try a more "local flavor" hotel. This hotel looked interesting and we weren't expecting much. I mean, for less than a fourth of what we pay for a luxury hotel in the US, who would think it would be much...

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Helpful?
1Thank docsny
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you...

Puebla, Mexico
Reviewed 2 weeks ago

good located hotel. Staff is very friendly and helps wherever posible. Breakfast at "sabor a mar" was delicious and for included plan plenty of options to choose. The Team of Hector, Elias, Alfredo and Joan make you feel welcome and comfy at any time.

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Helpful?
Thank morangomez
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you...

usa
Reviewed 3 weeks ago

I had a nice spacious suite. I would definitaly stay here again. The only negatives were so/so wifi and while there were two huge TVs, they are virtually useless if you want English channels. Everything else was quite nice. Every single member of the staff is pleasant and eager to help you, but above everybody was Sandra, the concierge, who...

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Helpful?
Thank Michael F
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you...

York, United Kingdom
Reviewed 3 weeks ago

If you are lucky enough to stay at The Palm you will not be disappointed. We stayed in a Loft Room (206) a quieter room at the back. It was lovely with everything you could possibly need for your stay & away from the noice from the karaoke bar opposite the hotel, which can go on well into the early...

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Helpful?
Thank Gareth H
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you...

Kansas City, Missouri
Reviewed 3 weeks ago

From the time I checked in, I felt welcome ar this resort. Staff were very friendly and by the second day, everyone called me by name. Sandra handled my travel needs to and from the airport and was great to work with. Angel at the rooftop pool and bar was awesome. Room was great...had a one bedroom suite that was...

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Helpful?
Thank nancyb402017
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you...

Thompson
Reviewed 3 weeks ago via mobile

We rented the roof top club at the Palm for a birthday celebration. They did a great job in the meal plus the open bar. It is so beautiful up there with the pool and hot tub. They have a great view of the ocean and the city. The con was the sound system could be updated.

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Helpful?
Thank Sidguerra
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you...

Chicago, Illinois
Reviewed 3 weeks ago

Front desk was very helpful and welcoming. Location is right in the middle of everything and close to the beach. Rooms were super cute and cozy. The rooftop pool was perfect for relaxing with a beach view.

Review collected in partnership with this hotel
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Helpful?
Thank angelica_p_caballero
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you...

Minneapolis, Minnesota
Reviewed 3 weeks ago

We booked this hotel on a whim because it gave us better airfare. We got air for 10 days and 2 nights at The Palm at Playa for less than airfare alone! Breakfast is included and the rooms are large. Ours had a small bar area w/mini-fridge; a huge shower area and a full size futon-type bed. It would easily...

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Helpful?
Thank 339traceyb
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
For a boutique hotel in central Playa del Carmen, The Palm at Playa goes beyond the typical hospitality by offering the true lifestyle-beach character. With an accurate service, contemporary-beach design and a superb location by the "5ta Avenida", the town's most vibrant area, The Palm at Playa puts the best in town to handy distance.There are 69 resort-style accommodations which include lofts and apartment-like suites, very chic, generous in space and details. Our Restaurant Calle 8 offers Mexican contemporary cuisine at local prices, while the gym, yoga and holistic-themed therapy rooms at the Spa are still parts of the experience.But our star is the rooftop with the Bar and swiming pool. It's a perfect spot for celebrating the occasion in a stylish atmosphere, a place where dramatic ocean views and rounds of mojitos and margaritas flow constantly. The swimming pool, Jacuzzi and snack bar are the prefect set to relax under the warm and balmy Caribbean sun. But at night the whole terrace transforms itself into to a jazzy-vibrant stage. A chic and trendy place meaning the perfect setting for young souls seeking the groove, while gazing at the horizon and the sizzling lights of Cozumel Island.There are many things to know about The Palm, but the true is just feeling good factor. ... more   less 

Additional Information about The Palm at Playa

Address: Calle 8 Norte entre 5ta Avenida y 10ma | Manzana 29, Lote 5 Centro, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM678 - RM1,276 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Palm at Playa 4*
Number of rooms: 69
Reservation Options:
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Also Known As:
The Palm At Playa Playa Del Carmen, Mexico - Riviera Maya
Hotel Style:
#19 Luxury Hotel in Playa del Carmen
#67 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Palm at Playa staff and other travellers.
39 questions
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Questions? Get answers from The Palm at Playa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“#208 is courtyard side. Very Quiet. If you go up to floor #3 you are closer to the rooftop bar which can be busy on the weekends.”
 of 5 bubbles jconrr, 16 Feb 2017 | Read review
“Low away from the dance club on the top floor”
 of 5 bubbles Mrtod2002, 14 Feb 2017 | Read review
“request a room away from the street if you're a light sleeper, bring ear plugs for Friday and Saturday night.”
  • Awesome double shower
  • Bathroom Sink
  • Comfiest hotel bed!!
  • First floor view from room and patio
  • Bar/kitchen area
 of 5 bubbles Jenuhbenna, 13 Feb 2017 | Read review
“If you are worried about noise, ask for a room that faces the inside courtyard of the hotel & not the street! ”
 of 5 bubbles wafam08, 6 Feb 2017 | Read review
“1st floor, for travellers looking for a calm room not The Best joice”
 of 5 bubbles morangomez, 4 Feb 2017 | Read review
5 of 5