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Ocean Maya Royale

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Pool & Beach (2137)
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Overview
  • Excellent56%
  • Very good30%
  • Average9%
  • Poor3%
  • Terrible2%
Travellers talk about
“blue moon”(547 reviews)
“el charro”(341 reviews)
“pool bar”(591 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Offers from Ocean Maya Royale
Special Offer: Get your 15% discount!
Offers from Ocean Maya Royale
Special Offer: Get your 15% discount!
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Reviews (7,126)
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5,701 results
Traveller rating
2,974
1,789
573
234
131
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2,974
1,789
573
234
131
Show reviews that mention
All reviewsblue moonel charropool bardolce vitajapanese restaurantentertainment staffprivilege areaprivilege beachprivilege guestsfoam partyquiet poolbeach areathomson repprivilege packagecoco bongoour favouriteactivity pool
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1 - 5 of 5,701 reviews
Reviewed today via mobile

My husband and I stayed here 4/11-4/18 for our 20th anniversary. Words can’t describe how amazing this resort it. Beautiful grounds, nice rooms, great pool and beach area, delicious food and drinks, and great nightly shows. The staff was very friendly and took great care...More

Thank Pam D
Response from OceanCustomerService, Director de Relaciones con Clientes at Ocean Maya RoyaleResponded today

Dear Pam D It was a privilege to host you during your 20th anniversary at Ocean Maya Royale. We are thrilled to know that you had an excellent experience while staying with us and that the great service provided by our staff was the highlight...More

Hotel's Favourite
Reviewed 14 January 2018 via mobile

All around excellent resort. I loved it and you probably will too. To avoid repeating the many other positive reviews here already, I’m just going to list some tips: -Pack plenty of toiletries. If you happen to run out of sunscreen or forget toothpaste, the...More

34  Thank Diana_Gashef
Response from OceanCustomerService, Director de Relaciones con Clientes at Ocean Maya RoyaleResponded 16 January 2018

Dear Diana_Gashef, we want to express our gratitude towards you for choosing our resort as the host for your last vacations. It is rewarding to learn that you had a great experience while staying with us and enjoyed our facilities along with the great service...More

Reviewed yesterday

Myself and my partner travels to Cancun and took the short transfer (40 Minutes) to Ocean Maya Royale which is situated Cancun side of Playa Del Carmen. When you arrive keep hold of your immigration forms til you leave. You will also have to pay...More

3  Thank Jack C
Response from OceanCustomerService, Director de Relaciones con Clientes at Ocean Maya RoyaleResponded yesterday

Dear Jack C We want to express our gratitude for sharing your comments regarding your stay at Ocean Maya Royale. It is pleasant to know that you had a great experience at our property and that due to our performance you are willing to return...More

Reviewed 2 days ago

As you can see from my profile, I've travelled often to Mexico and the Caribbean and I'm the first to say that I'm particular and realize that what matters to me is not necessarily what matters to all travelers. For that reason, I will give...More

3  Thank lancasterdar
Response from OceanCustomerService, Director de Relaciones con Clientes at Ocean Maya RoyaleResponded yesterday

Dear lancasterdar Thank you for choosing our resort to spend your last vacations. We are glad to know that you enjoyed our facilities and services. We are happy to read that you chose to reserve our Privilege package and to be pampered with the special...More

Reviewed 3 days ago

Our experience from the moment we arrived was nothing but wonderful! We were given Mimosa's right at the entrance of the lobby. The front desk workers, bell men, grounds workers, bartenders, kitchen staff just everyone was super helpful and pleasant. We really do not have...More

Thank CD0516
Response from OceanCustomerService, Director de Relaciones con Clientes at Ocean Maya RoyaleResponded 2 days ago

Dear DC0516 We would like to thank you for choosing Ocean Maya Royale as your host on your las vacation. It is rewarding to read that your overall experience was great and that we were able to fulfill your expectations. Thank you for taking the...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Pool
Beachfront
Restaurant
Room Service
Bar/Lounge
Breakfast included
Free Internet
Spa
Hotel Amenities
Free Parking
Room Service
Breakfast included
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Tennis Court
Bar/Lounge
Spa
Adult pool
Outdoor pool
Details
Price range
US$175 - US$357 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#23 Top resorts Hotel in Playa del Carmen
#30 Spa Hotel in Playa del Carmen
#35 Luxury Hotel in Playa del Carmen
#36 On the Beach Hotel in Playa del Carmen
#51 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$175 - US$357 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#23 Top resorts Hotel in Playa del Carmen
#30 Spa Hotel in Playa del Carmen
#35 Luxury Hotel in Playa del Carmen
#36 On the Beach Hotel in Playa del Carmen
#51 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (8810)
Pool & Beach (2137)
Room & Suite (1128)
Dining (950)
Family and Play Areas (53)
Amenities (29)
Business Centre & Event Rooms (11)
Questions & Answers
Ask a question
SuzEQ12
19 April 2018|
AnswerShow all 2 answers
Response from trooper912 | Reviewed this property |
I saw one by the quiet pool. I can't remember if there was one by the party pool but I would assume so.
0
Votes
Latia J
19 April 2018|
AnswerShow all 2 answers
Response from trooper912 | Reviewed this property |
My understanding is that most, if not all of the Privilege rooms do not have a view of the ocean. That was the deciding factor for us when booking. I want to see the ocean.
0
Votes
123Jackie123
14 April 2018|
AnswerShow all 3 answers
Response from OceanCustomerService | Property representative |
Hola You will not find shops or bars outside the hotel. But you can take a taxi to Playa del Carmen which is 15-20 minutes away where you will find shops and bars.
1
Vote
Google Translation
Room Tips
"We had room 2905 and it faced towards the pool and two restaurants...during the day we heard the pool events..."
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"Second floor preferred"
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"away from the smokers"
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"Villa 12 has awesome view of sunrise and moon rise. And is literally 5 feet from the sand!"
Read review
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