We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Ocean Maya Royale

Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Hotel website
Save
Apr 9 Apr 10
1 room, 2 adults, 0 children
US$246*
View Deal
Traveller (7481)
Pool & Beach (1830)
Dining (844)
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
09/04/2017 10/04/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}
    Overview

    • Excellent51%
    • Very good31%
    • Average9%
    • Poor4%
    • Terrible2%
    Travellers talk about
    “blue moon” (495 reviews)
    “el charro” (305 reviews)
    “pool bar” (542 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Pool
    Beachfront
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    Spa
    4 Star Hotel
    All hotel details
    Rooms
    09/04/2017 10/04/2017
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    Show Available Rooms
    We’re sorry, there are no available rooms for this property on TripAdvisor. Please change dates or see offers from our partners.
    We’re sorry, there are no available rooms for this property on TripAdvisor. Please change dates or view all Playa del Carmen hotels with availability.
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    09/04/2017 10/04/2017
    Show Room Prices
    {"BOOKING_FEATURES": ["IB_STREAMLINED_SELECTED_ROOM","IB_NEW_REG_FLOW_INTERRUPTER","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","CHILDREN_SEARCH","IB_DW_INLINE_PASSWORD","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_POST_BOOK_LOGIN_CTA","IB_PRICE_WINS_COPY","IB_DW_PROMPT_KNOWN_EMAIL","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","IB_NEW_REG_FLOW","META_AIR","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_URGENCY_BLOCK","IB_NEW_REG_FLOW_POST_BOOK"] , "IMPRESSION_KEY": "96c8d4415bff43a3892500349221780a", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":258447,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[38372494],"additionalContentIds":[],"pollCount":0,"checkin":{"day":9,"month":4,"year":2017},"checkout":{"day":10,"month":4,"year":2017},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":246,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":null,"impressionKey":"96c8d4415bff43a3892500349221780a","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":246,"lowestMetaPrice":246,"additionalPartner":false,"highestMetaPriceDisplay":246,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":246,"lowestMetaPrice":246,"highestMetaPriceDisplay":246,"hotelName":"Ocean Maya Royale","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6Ijk2YzhkNDQxNWJmZjQzYTM4OTI1MDAzNDkyMjE3ODBhIiwiQUlLIjoiNDk2OWRiNzk2OWRhNGEyZjk1MTcxYjA2N2UxMzM2YWYifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false}, "ibAvailability": true, "metaAvailability": true, "numHacTries": -1, "checkIn": "09/04/2017", "checkOut": "10/04/2017", "lowestPrice": "US$246", "hasDates": true, "hacComplete": true, "contentIdMappings": {"38372494":"GetARoom"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"widget":{"name":"ibex_room_grid_hsx","template":"ibex_room_grid_hsx__widget","dust":{},"moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"}},"scriptFlags":null,"containerClass":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","dust":{},"moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"}},"scriptFlags":null,"containerClass":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"widget":{"name":"ibex_room_grid_row_hsx","template":"ibex_room_grid_row_hsx__widget","dust":{"amenities":"ibex_room_grid_row_hsx__amenities","bed_config":"ibex_room_grid_row_hsx__bed_config","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"},"moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{}},"scriptFlags":null,"containerClass":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/hotels\/sherpa-TA.png\"\/>"}
    {"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
    Traveller rating
    Traveller type
    Time of year
    Language
    • More languages
    All reviews blue moon el charro pool bar la dolce maria lopez entertainment staff japanese restaurant privilege area privilege beach privilege guests quiet pool foam party beach area thomson rep party pool beautiful lagoon privilege package coco bongo our favourite activity pool
    Reviewed 1 week ago

    We stayed at ocean maya royale for 2weeks in march. Weather wasn't the best. A lot of wind. The hotel grounds were well kept and we loved the iguanas, coati and deer roaming about the grounds. The room was clean and adequate. We upgraded to...More

    Helpful?
    Reviewed 1 week ago

    I just want to say, when I was reading through the reviews for Ocean Maya Royale when we were deciding which resort to book, I thought to myself there are so many more good reviews than bad reviews, so we gave it a shot. PLEASE...More

    Helpful?
    Response from OceanCustomerService, Director General at Ocean Maya Royale

    Dear former guest: Thank you for your valuable opinion shared with the rest of travelers. We all at OMR would like to express and offered a sincere apology for the perception created after your visit to our property based on our standards also on the...More

    Reviewed 1 week ago

    Have just come back from a nice 2 week holiday at this hotel.Check in was nice and easy, was taken to our room in a golf cart. The room was lovely and clean also very spacious.Rooms were cleaned daily and were always a good standard....More

    Helpful?
    Response from OceanCustomerService, Director de Relaciones con Clientes at Ocean Maya Royale

    Dear OMR Former Guest, Thank you for taking the time to write this review about our resort and its highlights, we really appreciate it since this is very important for us. All of your comments and suggestions will be taken as big opportunity areas to...More

    Reviewed 1 week ago

    Just returned from two weeks at this amazing place! The second I arrived I fell in love. we travelled as 3 couples aged 24-29 and it was the best holiday! We was in room 3207, this was a little far back but far enough to...More

    Helpful?
    Response from OceanCustomerService, Director de Relaciones con Clientes at Ocean Maya Royale

    Dear OMR Former Guest, It is a pleasure to know that you had a great time during your holiday here at the OMR, we would like to thank you for taking the time to write this review about our resort and its highlights, we really...More

    Reviewed 2 weeks ago

    Okay, this is going to be fairly long review but I have a lot to cover so bear with me. I traveled with my sister and we arrived on March 6th. We had requested a room with double beds, near the beach and NOT on...More

    Helpful?
    Response from OceanCustomerService, Director de Relaciones con Clientes at Ocean Maya Royale

    Dear OMR former guest: Here at the OMR one of our first goals is to please all of our guests, we can assure you we all do our best to accommodate your demands. All of your specific comments regarding service and suggestions will be taken...More

    About
    Amenities
    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Beachfront
    • Restaurant
    • Room Service
    • Bar/Lounge
    • Breakfast included
    • Spa
    • Hotel Amenities
    • Free Parking
    • Room Service
    • Breakfast included
    • Business Centre with Internet Access
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Restaurant
    • Tennis Court
    • Bar/Lounge
    • Spa
    Photos
    Traveller (7481)
    Pool & Beach (1830)
    Dining (844)
    Room & Suite (820)
    Nearby
    Nearby Restaurants
    hacienda amarte maroma
    25 reviews
    1.35 km away
    Punta Bonita
    156 reviews
    1.11 km away
    Casa del Lago
    197 reviews
    1.17 km away
    Agave Azul at Rosewood Mayakoba
    126 reviews
    1.23 km away
    Nearby Attractions
    Delphinus Riviera Maya
    726 reviews
    4.32 km away
    El Caracol
    27 reviews
    2.43 km away
    Arrendadora Turistica Noa
    7 reviews
    5.95 km away
    Go Natural Explorers
    1,531 reviews
    6.59 km away
    Questions & AnswersAsk a question
    Holly F
    What rooms have the outdoor jacuzzi tubs?
    28 March 2017|
    What is your answer?
    Posting guidelines
    Submit
    wdrkr15
    I would like to contact the resort. Does anyone know their email? Do they normally respond?
    26 March 2017|
    What is your answer?
    Posting guidelines
    Submit
    Renee R
    How long is the trip from Cancun airport?
    24 March 2017|
    Answer Show all 2 answers
    Response from OceanCustomerService | Property representative |
    Dear Reene R, From airport to the resort is 50 minutes by car. Best regards, Ocean Maya Royale.
    1
    Vote
    Google Translation
    Room Tips
    "No lifts so if you have any difficulties with walking chose ground floor room. Also for quiet avoid pool area."
    Christopher W, 17 hours agoRead review
    "Do not book there!"
    Barbara T, 7 days agoRead review
    "If it is your honeymoon or anniversary, be sure to let the resort know ahead of time. They provided us with..."
    Laura G, 10 days agoRead review
    "Don't go if you are a beach person"
    lynerrington, 10 days agoRead review
    "3207 tucked up the back, so no noise and not far from pool area. View from balcony was of palms trees."
    Donna882017, 13 days agoRead review
    "Holding 29, 33 and 36 have ocean views"
    MichelleStittsville, 14 days agoRead review
    "We stayed in room 3706 could see part of sea ..quite near swimmimg pool"
    brucey00, 15 days agoRead review
    "I dont believe the rooms really differ Very much so upgrading may not be worth it"
    Lindsey N, 15 days agoRead review
    "Just chck the height of the first step into some of the villas because we found there are some with a pretty..."
    Simon H, 16 days agoRead review
    "Anything in villas 32-37 would be reasonably quiet."
    Stephen B, 16 days agoRead review
    Similar nearby hotels
    Barcelo Maya Tropical
    The Reef Coco Beach