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Ocean Maya Royale

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5,880 Reviews from our TripAdvisor Community

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There are newer reviews for Ocean Maya Royale
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Showing 4,823: English reviews
Boston, Massachusetts
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 May 2014 via mobile

We arrived at the resort on 5/7 and stayed until 5/11. Upon arrival the staff was so welcoming, we were checked right in and at the pool in minutes. The grounds are kept immaculate at all times!!! Most of the staff was so friendly, I actually miss them lol. Staff: Miguel the bartender at the pool was always smiling even... More 

Helpful?
3 Thank jenthecook
Calgary, Alberta
Level Contributor
163 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 13 May 2014

Overall, our experience at Ocean Maya Royale was great. We were there for 10 nights in May 2014 for our destination wedding (with 28 guests) and everyone thought the resort was great... clean, comfortable, awesome beach, terrific pools, decent restaurants, good entertainment, etc. Our wedding day itself was spectacular and aside from the poor communication by the members of staff... More 

Helpful?
2 Thank USCTrojansFan23
Cortland, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 May 2014

The Ocean Maya Royale all inclusive is a WONDERFUL place! The staff, especially Daniel Ara Castro, were absolutely amazing. They treat you well, but please treat them well in return! Working all day to serve tourists cannot be easy! For those of you concerned about spots by either of the pools or on the beach...do what everyone else does and... More 

Helpful?
2 Thank Leah C
Chicago
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 13 May 2014

This resort is amazing! Here is the reader digest version - Check in was fast, room was ready, grounds are gorgeous, staff is wonderful! Don't bother with "privilege". Get a second floor room so you aren't visited by the coati's. No reservations except for at the Japanese hibachi table - be sure to get Nic as your chef. Food was... More 

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1 Thank MomaDChicago
London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 13 May 2014 via mobile

I got sick on my second day. Cramps so bad I thought I was giving birth for 72 hours!!!This was added to with 24 hours of vomiting and totalling so far over 140 hours of diarrhoea. This is on the surface a beautiful 5 star resort but not 5 star customer care!!!! Be careful..... Also any block after 32 seems... More 

Helpful?
6 Thank Helen B
Auburn, Maine
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 May 2014

We stayed at the Ocean Maya Royale from April 25 through May 3rd. There were 8 of us in our group and we all loved it. The landscaping was beautiful, the resort was clean and the staff was the best! Tony, Nacho and MIguel at the pool bar were awesome bartenders and definitely made our trip very special. Wilfred and... More 

Helpful?
2 Thank Kathy L
Farmington, Arkansas, United States
Level Contributor
93 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 13 May 2014 via mobile

Advice: don't go privilege. Not worth the cost. Upgrade to ocean view. We had room 1205 totally perfect. The view wow. Never noisy even when it was party night at pool. Take that intense sun seriously. Stock pile water bottles and use them even to brush your teeth. If they miss stocking your bar they will not return. Room service... More 

Helpful?
5 Thank Jill F
Worcester
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 12 May 2014 via mobile

Pro : small complex not over crowded, Polite staff, enough beds on beach even though not enough shaded ones, pool nice one side busy one side quiet (opt quiet ) No booking for a la carte Cons : food ok, itailian not good, Asian nice. Buffet has good choice but not everyone's liking, late room cleaning some days, only a... More 

Helpful?
1 Thank Shelley C
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 12 May 2014

We just came back from our 11! stay at this place and we might fell obligated to write a good review, but honestly, would we come back all the times if all these complaints were true?? First of, the privilege program is for people who like to get pampered a little more and don't mind to spend the money for... More 

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17 Thank kentuckygus
Great Yarmouth, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 May 2014

Ok so we arrived on 30/04/2014 everything was almost perfect apart from the fact that guests leave their towels on the sun beds around the pool that have the sunshades on all night. Consequently no shaded pool beds by 7am..... But you could always find one on the beach which in itself is not a bad place to spend the... More 

Helpful?
3 Thank Wwendy W

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free Breakfast
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Free Breakfast
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
All-inclusive luxury in an intimate Caribbean setting, in the heart of the Riviera Maya. Ocean Maya Royale is a luxury all-inclusive beachfront resort in Riviera Maya, in the heart of the Mexican Caribbean. Offering intimate settings and lush tropical landscapes, this Caribbean gem is very close to Playa del Carmen, Tulum, Cozumel and Cancun. Relax and enjoy our Despacio Spa, two swimming pools, exclusive south beach section featuring Balinese sun beds, Dive It! Watersports center and our a la carte restaurants, where you can taste the best International cuisine, including our new beachfront La Dolce Vita restaurant. Ocean Maya Royale is exclusively an Adults Only resort, a perfect retreat for couples, honeymooners and any one over the age of 18 looking for a more relaxing and sofisticated Caribbean experience. ... more   less 

Additional Information about Ocean Maya Royale

Address: Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM902 - RM5,499 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ocean Maya Royale 4*
Number of rooms: 320
Reservation Options:
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Also Known As:
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Hacienda Maya
Ocean Maya Royale Playa Del Carmen, Mexico - Riviera Maya
Hotel Style:
#23 Top resorts Hotel in Playa del Carmen
#31 Luxury Hotel in Playa del Carmen
#33 Family Hotel in Playa del Carmen
#33 On the Beach Hotel in Playa del Carmen
#34 Spa Hotel in Playa del Carmen
#53 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Ocean Maya Royale staff and other travellers.
1,400 questions
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Questions? Get answers from Ocean Maya Royale staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had 1802 back in a corner. Quiet nice view. No people traffic”
  • People upstairs kept throwing food down so the Coatis kept coming.
 of 5 bubbles mbsub, 29 Nov 2016 | Read review
“Ocean view with balcony would be ideal.”
 of 5 bubbles claudia69a, 27 Nov 2016 | Read review
“do homework”
 of 5 bubbles BobM348, 26 Nov 2016 | Read review
“Do not accept room on the groun level floor.”
 of 5 bubbles vbaescu, 26 Nov 2016 | Read review
“we stayed in the honeymoon suite, which didn't have a view of the pool. Rooms near the honeymoon suites would be quiet.”
 of 5 bubbles bears85payton, 25 Nov 2016 | Read review
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