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Occidental at Xcaret Destination

Carretera Federal Chetumal Puerto Juarez Km 282, Playa del Carmen 77710 Mexico
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Traveller (21816)
Pool & Beach (4535)
Dining (1550)
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

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About

#36 of 43 all-inclusives in Playa del Carmen
Location
Cleanliness
Service
Value
Travellers' Choice
Set in lush gardens on the Caribbean coast, this all-inclusive, laid-back beachfront resort is 1.6 km from both Xplor Adventure Park and Xcaret Park, an eco-archaeological theme park. The cozy rooms feature free Wi-Fi, cable TV and minibars, plus private balconies or terraces. Suites add separate living rooms. Club rooms and suites include access to a private lounge, beach and pool; upgraded 2-bedroom club suites include coffeemakers, whirlpool tubs and sea views. Room service is offered. There are 9 bars and 11 restaurants. Other amenities include 5 outdoor pools, a fitness center and a spa, as well as a private beach with water sports.
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Mini golf
Indoor play area for children
Secured parking
Hot bath
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Snorkelling
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Sofa bed
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Park View
Family Resort
Languages Spoken
English, Spanish

Location

Carretera Federal Chetumal Puerto Juarez Km 282, Playa del Carmen 77710 Mexico
Name/address in local language
Occidental at Xcaret Destination
24177Reviews3870Q+A100Room tips
Traveller rating
  • 12,567
  • 6,378
  • 2,690
  • 1,347
  • 1,196
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Liz L wrote a review Yesterday
1 contribution
+1
We had an unforgettable dining experience thanks to Chef Ozuna’s extraordinary culinary creations and the exceptional service provided by our server, Guadalupe. Opting for the 4-course meal, we embarked on a culinary journey that began with the savory delight of birria tacos, evoking the nostalgic taste of homemade birria. Following this, the agua chile stole the spotlight with its unparalleled freshness and flavor. Our taste buds were further tantalized by the succulent parrillada, featuring a tantalizing assortment of steak, seafood, and delectable sides. To top it all off, a platter of delightful sweets awaited us for dessert, completing the feast on a sweet note. Without a doubt, it was an absolutely amazing experience!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Scotia G wrote a review Yesterday
2 contributions
For 14 years we have been visiting this amazing resort. The staff are familiar faces we see year after year which is unique in and of itself. This year we send a shout out to Rigioberto Ramirez! Thank you for the amazing service and experience! Gracias!!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from OXD S Social Media, Other at Occidental at Xcaret Destination
Responded today
Thank you very much for your loyalty in choosing us year after year and entrusting us with your vacation. We are proud that once again we were able to exceed your expectations and made you feel at home. It is a pleasure to read that we fulfill your expectations and you loved everything in the resort, we work very hard to spoil our guests from the moment of their arrival until the moment of their departure. It gives us pride to know that once again, your vacations have been a unique and unforgettable experience. We will welcome you back in a near future with open arms. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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cestemy3 wrote a review Yesterday
1 contribution
The place it’s amazing, people there are so lovely , food it’s good but not desserts, shows most of them great , clean and comfortable, but please stop bothering with timeshare,and phone calls way to early that’s disappointing
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: February 2024
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Rooms
Location
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from OXD S Social Media, Other at Occidental at Xcaret Destination
Responded today
Thank you so much for visiting us and for taking the time to write this review and share your experience with the travelers. We have gladly taken all your comments and suggestions and regret that the Vacation Club made you feel uncomfortable as their goal is to provide you with all the information of the benefits you have when you join the Club, however, I will gladly share your comments with the manager to make sure that this type of incident is not repeated in the future. I truly regret the inconveniences you had during your stay. We have carefully noted each point you mentioned in order to improve, we are always worried about our guest’s well-being and strive to make holidays at our property an unforgettable experience. Your feedback is of the utmost importance to us in our daily efforts of providing the service and attention you deserve. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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myrandomdomain wrote a review Yesterday
1 contribution
Out of all the all inclusives we have stayed at we give this one a 2.5 out of 5 if 3 is the average expectation. The hotel and staff are great. I wish they had a better way to book dinner reservations and not limit the number of people that could make dinner reservations. You have to book your dinner reservation at the front desk at 7am or you wont get one. The location is amazing, the private beach is worth the visit, and the wildlife on the property. Property is 5.5 stars for what it has to offer. Just wish
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from OXD S Social Media, Other at Occidental at Xcaret Destination
Responded today
We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We are sorry if we could not fulfill your expectations, but we appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which we will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Pirri79 wrote a review Yesterday
8 contributions4 helpful votes
Only nice thing the monkeys that come to our room depending on your building Kids really did enjoy that Food was average Service was slow Coffee was horrible Ice cream machine always ran out or broken and tasted bad at times Pool area boring Wouldn’t recommend to adults without kids nothing much to do and if you can’t walk much just don’t Lots of walking complex is very big draining at times Rooms are dated Room service and coffee house not included Beach is small but cute for snorkeling for kids Staff was friendly even but very slow service I travel and I definitely wouldn't come here without kids not to standard of service A plus access to Excaret park
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: February 2024
Value
Rooms
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from OXD S Social Media, Other at Occidental at Xcaret Destination
Responded today
Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We are sorry if we could not fulfill your expectations but we appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which we will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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onesunday2024 wrote a review 26 Feb
1 contribution1 helpful vote
I can not say enough good things about our family vacation to Occidental Xcaret. The property is amazing, beautifully landscaped and very spacious. The rooms were well kept and clean/comfortable. All a la carte restaurants were beyond what we expected. Planning our next vacation soon.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from OXD S Social Media, Other at Occidental at Xcaret Destination
Responded yesterday
Wow we love the way that you described your incredible experience at Occidental at Xcaret Destination with the community! It makes up so happy to know that we are reaching our goal, which is to create memorable experiences in our guest. We feel really proud to know that we could fulfill your expectations. We work very hard to always give you a personalized and unique treatment to make you feel at home. It is always a pleasure to have you back, so we look forward to another opportunity to be your vacation home. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Steve F wrote a review 26 Feb
Guelph, Canada167 contributions88 helpful votes
The grounds and architecture are stunning. The staff warm and friendly. Great appeal for young families, couples, maybe a little loud for some seniors. Lots of wildlife visible on the grounds, Coatis, Seriques, Spider Monkeys, deer and lots of birds. Not really a beach resort, but there is a nice sandy ocean lagoon.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from OXD S Social Media, Other at Occidental at Xcaret Destination
Responded yesterday
We would like to thank you for choosing us as your home during your vacations in the Caribbean and for taking the time to share your experience with the community! It is a pleasure to read that we fulfill your expectations and you loved everything in the resort, we work very hard to spoil our guests from the moment of their arrival until the moment of their departure. It gives us pride to know that your vacations have been a unique and unforgettable experience. Having you back is what inspires us every day to give you the best service. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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greggert2024 wrote a review 26 Feb
Lethbridge, Canada1 contribution1 helpful vote
All around wonderful experience. The staff, restaurants, food and grounds were all wonderful. So much to see and do. Having everything at your fingertips was so enjoyable. Will be saving up to go again.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from OXD S Social Media, Other at Occidental at Xcaret Destination
Responded yesterday
We are very proud that you have chosen us as your home during your vacation in the Riviera Maya and thank you for taking the time to write this review. It is a pleasure to read that we fulfill your expectations and you loved everything in the resort, we work very hard to spoil our guests from the moment of their arrival until the moment of their departure. We would love to have you back very soon to spoil you as deserved. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nizebaby wrote a review 26 Feb
Broomfield, Colorado3 contributions1 helpful vote
I would love to give this place a 5 star review but the experience we had with the cleaning staff was awful.. some of mine and my husbands things were either broken or missing. There was also a kiss stain on one of our towels after “cleaning” and it was the same shade as the lipstick that was missing.. the hotel was beautiful but our invasion of privacy was ruined/
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from OXD S Social Media, Other at Occidental at Xcaret Destination
Responded yesterday
Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. We are surprised and concern about your comments regarding the disappeared objects. Please notice that our housekeeping staff is trustworthy and have years working with us and they pass through different security filters before and after being on the property. Believe me it is a safe place to leave your belongings. I truly regret the inconveniences you had during your stay. We have carefully noted each point you mentioned in order to improve. Your feedback is of the utmost importance to us in our daily efforts of providing the service and attention you deserve. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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justfood wrote a review 26 Feb
Ontario2 contributions1 helpful vote
The resort is stunning & very clean! Check in was a very slow & confusing process. It is very spread out so there is lots of walking and no transportation for anyone with mobility issues. Xcaret was AMAZING and I would suggest at least 2 days to see and experience everything. Again. lots of walking.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from OXD S Social Media, Other at Occidental at Xcaret Destination
Responded yesterday
Thank you for taking the time to give us your comments, suggestions, and point of view. I assure you we take every comment very serious to make sure we get better on our service, treatment, and full satisfaction of our guests to make you feel in home. Your opinion and suggestions are the most important to us since our main goal is offer you the best service. It is always a pleasure to welcome you back, we hope to be hosting your stay one more time in a close future. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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There are more places to choose from in the Playa del Carmen area.
PRICE RANGE
RM 1,035 - RM 2,276 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
occidental grand xcaret hotel, occidental grand flamenco xcaret, grand flamenco xcaret, xcaret grand occidental, occidental xcaret, hotel xcaret, xcaret playa del carmen, grand xcaret occidental, xcaret hotel, grand occidental xcaret
FORMERLY KNOWN AS
Occidental Grand Xcaret All Inclusive Resort
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
764
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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OCCIDENTAL AT XCARET DESTINATION (R̶M̶ ̶2̶,̶7̶8̶6̶) RM 1,708: UPDATED 2024 Resort Reviews, Price Comparison and 22,323 Photos (Playa del Carmen, Mexico - Riviera Maya) - Tripadvisor

Frequently Asked Questions about Occidental at Xcaret Destination
Which popular attractions are close to Occidental at Xcaret Destination?
Nearby attractions include Xcaret (0.6 km), Xenses Park by Xcaret (0.5 km), and Teatro Gran Tlachco (0.3 km).
What are some of the property amenities at Occidental at Xcaret Destination?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Occidental at Xcaret Destination?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Occidental at Xcaret Destination?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Occidental at Xcaret Destination?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Occidental at Xcaret Destination?
Conveniently located restaurants include Chino Poblano at Hotel Xcaret Arte, Xin Gao, and Restaurante Ha'.
Are there opportunities to exercise at Occidental at Xcaret Destination?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Occidental at Xcaret Destination?
Yes, dry cleaning and laundry service are offered to guests.
Does Occidental at Xcaret Destination offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Occidental at Xcaret Destination?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Occidental at Xcaret Destination?
Many travellers enjoy visiting Zona Arqueológica Playa del Carmen (5.4 km).