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    Occidental at Xcaret Destination

    Carretera Federal Chetumal Puerto Juarez Km. 282 | Solidaridad, Playa del Carmen 77710, Mexico
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    06/08/2017 07/08/2017
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    US$223US$278
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    Traveller (12448)
    Pool & Beach (2660)
    Room & Suite (1033)
    Overview
    • Excellent47%
    • Very good32%
    • Average12%
    • Poor5%
    • Terrible4%
    Travellers talk about
    “royal club” (1,471 reviews)
    “man made beach” (416 reviews)
    “fun club” (349 reviews)
    Free Internet
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Babysitting
    Private Balcony
    4.5 Star Hotel
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    Offers from Occidental at Xcaret Destination
    Special Offer: Join my Barceló
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    Rooms
    6 Aug7 Aug
    |
    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (12,348)
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    1 - 5 of 10,293 reviews

    Reviewed 2 days ago

    The hotel has amazing staff who are willing to help and are super friendly! Plenty of pools with lots of drinks available. The pools are big enough to not be horribly crowded. The beach is beautiful and we enjoyed relaxing. Plenty of great restaurants and...More

    Review collected in partnership with this hotel
    3  Thank sahighland88
    Response from OccidentalatXcaret, Claudia Uscanga Hondal. Social Media & Customer Care Coordinator. at Occidental at Xcaret DestinationResponded yesterday

    Dear sahighland88, Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. It is indeed a pleasure to receive such a...More

    Reviewed 2 days ago

    The staff were great and the resort itself was amazing. Breathtaking views mixed with a ton of activities (or lack of activities). There was what ever you were looking for at this resort. The only thing I would have liked was for the food to...More

    Review collected in partnership with Barcelo Hotels & Resorts
    1  Thank coreyf555
    Response from OccidentalatXcaret, Claudia Uscanga Hondal. Social Media & Customer Care Coordinator. at Occidental at Xcaret DestinationResponded yesterday

    Helo coreyf555, Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about...More

    Reviewed 2 days ago

    I travel with my 12 year old daughter and I really enjoyed every single day in the resort, the people were so friendly and the food was great. I'm planning to comeback next year with my older daughter again. I recommend this resort to everybodyMore

    Review collected in partnership with Barcelo Hotels & Resorts
    2  Thank Milly F
    Response from OccidentalatXcaret, Claudia Uscanga Hondal. Social Media & Customer Care Coordinator. at Occidental at Xcaret DestinationResponded yesterday

    Dear Milly F, We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. It is wonderful to...More

    Reviewed 2 days ago

    You should better highlight how delightfully your large hotel fits into a beautiful and interesting tropical woodland and immediate proximity to the wonderful Xcaret Park. The food in the main dining room was interesting, varied & tasty, and the staff friendly & competent. Rooms comfortable...More

    Thank RegBurgess
    Response from OccidentalatXcaret, Claudia Uscanga Hondal. Social Media & Customer Care Coordinator. at Occidental at Xcaret DestinationResponded yesterday

    Dear RegBurgess, Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience We truly appreciate your sincere and constructive comments and...More

    Reviewed 3 days ago

    We stayed here for 2 weeks at the end of October beginning of November in 2016. When we arrived at what was 1am our time very exhausted, we had to queue to check in, this didn't bother us too much although it would have been...More

    2  Thank Sarah5225
    Response from OccidentalatXcaret, Claudia Uscanga Hondal. Social Media & Customer Care Coordinator. at Occidental at Xcaret DestinationResponded yesterday

    Dear Sarah5225, We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. We would like to thank you for taking...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Free Parking
    • Beachfront
    • Spa
    • Breakfast included
    • Free Internet
    • Hotel Amenities
    • Business Centre with Internet Access
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Tennis Court
    • Spa
    • Hot Tub
    Details
    • Price range
    • US$140 - US$537 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #39 Top resorts Hotel in Playa del Carmen
    • #46 Luxury Hotel in Playa del Carmen
    • #47 Spa Hotel in Playa del Carmen
    • #48 Family Hotel in Playa del Carmen
    • #51 On the Beach Hotel in Playa del Carmen
    • #77 Romantic Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 764
    • Reservation Options
    • TripAdvisor is proud to partner with Barcelo, Hotels.com, Booking.com, Expedia, Orbitz, TripOnline SA, Travelocity, HotelsforEveryone, Cancelon, HRS, Hotwire, getaroom.com, Evoline ltd and HotelQuickly so you can book your Occidental at Xcaret Destination reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Occidental Grand Xcaret Hotel ,
    • Occidental Grand Flamenco Xcaret ,
    • Grand Flamenco Xcaret ,
    • Xcaret Grand Occidental ,
    • Occidental Xcaret ,
    • Hotel Xcaret ,
    • Xcaret Playa Del Carmen ,
    • Grand Xcaret Occidental ,
    • Xcaret Hotel ,
    • Grand Occidental Xcaret
    Add Photo Photos
    Traveller (12448)
    Pool & Beach (2660)
    Room & Suite (1033)
    Dining (926)
    Hotel & Grounds (7827)
    Family and Play Areas (113)
    Bathroom (98)
    Business Centre & Event Rooms (17)
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    Ask a question
    Questions & Answers
    Jessica F
    I have stayed previously in the past and have an existing reservation to return in December. This reservation was booked through RCI. I would like to extend the reservation and stay an additional four nights. There is no availability through RCI abut I am happy to book directly through the hotel as their website indicates plenty of availability across the board in various room types. My dilemma is that I have booked a one bedroom through RCI but there is nothing called a one bedroom on the website. I have called Barcelo directly but they just tell me that I can book the same room type and hopefully I will not have to move. I have explained that RCI's room types and Occidental's room types are expressed differently, I.e. RCI offers a hotel, studio and one bedroom whereas Occidental's are labeled as Deluxe, Junior Suite, etc. I have also tried calling the hotel directly. The first person I spoke with indicated that the thought that RCI had 'their own' rooms so to speak, but that she would transfer me to members services. During the transfer, I was disconnected and I have been unable to reach anyone that could answer this question: are the RCI rooms available to rent to the general public and, if so, what would an RCI One Bedroom translate to, so that I could have the same room type? Moving is not an issue;although, of course, we would rather not have to, the biggest issue is having a room that will accommodate our family and this unit is ideal. Any additional input or answers would be so much appreciated!
    25 July 2017|
    Answer
    Response from OccidentalatXcaret | Property representative |
    Dear jessica F, let me verify and i'll send you information ASAP.
    0
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    Google Translation
    hulk g
    25 July 2017|
    Answer
    Response from OccidentalatXcaret | Property representative |
    Dear hulkg, I recommend you to bring your own because here in the resort we do not have distilled water or guest service department can help you to call the pharmacy. Regards.
    0
    Votes
    Google Translation
    Diane S
    25 July 2017|
    Answer
    Response from OccidentalatXcaret | Property representative |
    Dear diane S, Xcaret park ando Occixental at Xcaret Destination has different managements, they just share the property. there are many ways to get there, i do recommend you to ask at Iberostar's reception for options.
    0
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    Room Tips
    "Don't mind the walks, the concentrate on interesting the surroundings"
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    "Best tip is not to book here."
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    "Royal Level is definitely worth it."
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    "Make sure you ask for a room, not in use and check how many beds you're getting."
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