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Occidental at Xcaret Destination

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10,897 Reviews from our TripAdvisor Community

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There are newer reviews for Occidental at Xcaret Destination
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Showing 9,187: English reviews
New York City, New York
Reviewed 5 August 2013

Just go back from our 6 day stay in this resort 2 days ago and i still haven't gotten over how beautiful/enjoyable this vacation was. The people in the resort are extremely friendly, when you get there they great you and make sure your bags are put aside for you. Upon checking in they bring you cold drinks while you...

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4Thank vanessa_pramirez
New York City, New York
Reviewed 5 August 2013

Occidental Grand Hotel Aside from the luscious landscaping and friendly food service staff, I will say that this resort is a disappointment. The first night we arrived to the resort late because of a delayed flight and we were checked in quickly which was nice. We were told that the only restaurant that would be open for food was the...

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2Thank Stephanie E
ItzeSocialMedia_Ctor, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review

Dear Stephanie E, Thank you for choosing Occidental Grand Xcaret as your holiday place. We really appreciate the time you took to share your experience with us. We are always concerned about our guests and strive to make their holiday at our property an unforgettable experience. Please accept our sincere apologies for not reaching your overall dining experience and for...

London, United Kingdom
Reviewed 5 August 2013

Stayed for 1 week at beginning of June 2013. Booked this in January as a cheapy chill out week for my wife and I who are both very well travelled and know from experience different countries have changing standards for your money. Didn't expect to be staying in such a lovely hotel with beautiful grounds and excellent accommodation. We had...

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4Thank 743keith
Sawbridgeworth, United Kingdom
Reviewed 5 August 2013

First time to Mexico and this resort. Having read many of the reviews we decided to upgrade to the Royal Club and glad we did. Lovely quiet pool area there but no stuffyness and they welcomed children and families. No reserving beds and always plenty available. The food at the club was outstanding and so was the service (including the...

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1Thank Nicki H
Olathe, Kansas
Reviewed 5 August 2013

We were sorely disappointed by our experience with the Occidental Grand XCaret. If all you care about is a resort with beautiful landscaping and lobby then this is the resort for you BUT if you want Great Service, Food, & Accommodations then I would not recommend this. Below is my detailed explanation as to why I give this resort a...

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4Thank ahardin8
ItzeSocialMedia_Ctor, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review

Dear Ahardin8, We want to take a moment to say thank you for staying with us and thank you for sending us such a detailed review. We are happy to read despite your experience you enjoyed the beauty of the Riviera Maya, the excursions that our travel agency offers, the good service provided for our Food and Beverage department during...

Sarasota, Florida
Reviewed 5 August 2013

Just got back from the Grand Xcaret hotel. We stayed there from July 29th to August 2nd. I was apprehensive due to the high percentage of average or lower reviews of this resort. Previously we had stayed at the Barcelo Maya resorts, which were truly 4 star. We booked thru Cheapcaribbean.com. To start, the Olympus tour company was punctual, professional,...

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3Thank Mark G
orlando,florida
Reviewed 4 August 2013

This was our 5th trip to Xcaret Grande, but the first time in the Royal Club. Everything and everyone was beyond helpful and nice. Very quick on room service. Only complaint would be the queen size sleeper in the living room. Upgrade needed. 2 inches of coils. Not good for the prices of the Royal.

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1Thank germangourmet
Sparta, New Jersey
Reviewed 4 August 2013

We just returned from a 6 day stay at the Occidental Grand Xcaret.(July 27-August 1).We are annualy in the Caribbean with a time share in St.John and have been to Cozumel before . We had heard wonderful things about the area around Playa del Car and were eager to see it. On the whole we had a wonderful vacation but...

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2Thank Jacki217
Reviewed 4 August 2013

We just got back from our stay at this wonderful resort! I reading the negative reviews I have to assume that anyone who complains about the large grounds, lack of beach or having to wear wrist bands obviously didn't do their homework before booking... Which is just silly! Here are my thoughts and advice about this wonderful resort:) * The...

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6Thank C B
Reviewed 4 August 2013

My husband and I just returned from our week at the Occidental Grand Xcaret. We were blown away by how beautiful the property was. Finding our way around was fun- iguanas always keeping an eye on us! The tram that was available throughout the resort was so wonderful! We spent a day at the Xcarat park next door which was...

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5Thank TC12380

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Beachfront
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The 5-star Occidental at Xcaret Destination in Riviera Maya is a perfect combination in a natural setting with preserved cultural landmarks and an all-inclusive resort with a unique array of rooms, services, and state-of-the-art facilities. Choosing among the many possible activities is the most complicated part of a stay at this resort in Playa del Carmen. Swimming with dolphins, attending a Mayan Indian ceremony, enjoying all types of water sports at the beach club or sailing down the beautiful rivers and canals that surround the hotel are just a few highlights. The Xcaret eco-archeological park offers one of the most unique and exciting park, especially for families, by guaranteeing over 40 cultural attractions and expositions on art and traditions in Mexico. However, as people normally say at the hotel: "Do it all...or simply do nothing." Choose from a list of diverse activities such as strolling through the lush gardens at the resort, enjoying the sun while lying on a hammock, or taking a refreshing swim in one of the resort's five pools or private beach. Anti-stress remedies at the resort are endless. Regardless of how you plan each day at the resort, the hotel's choice of culinary selections is designed to satisfy the demands of every kind of guest. With 10 bars, including the one at the club, and 11 restaurants, guests have the freedom to choose a snack, an informal meal, a gourmet feast or a candlelight dinner, among many other options. The key to this resort is balancing between modern facilities and the marvelous Mexican rainforest that is filled with stunning local wildlife. Entertainment, relaxation and nature coexist at the Occidental at Xcaret Destination. ... more   less 

Additional Information about Occidental at Xcaret Destination

Address: Carretera Federal Chetumal Puerto Juarez Km. 282 | Solidaridad, Playa del Carmen 77710, Mexico (Formerly Occidental Grand Xcaret All Inclusive Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM855 - RM1,826 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental at Xcaret Destination 4*
Number of rooms: 757
Reservation Options:
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Also Known As:
Occidental Grand Xcaret Hotel
Occidental Grand Flamenco Xcaret
Grand Flamenco Xcaret
Xcaret Grand Occidental
Occidental Xcaret
Hotel Xcaret
Xcaret Playa Del Carmen
Grand Xcaret Occidental
Xcaret Hotel
Grand Occidental Xcaret
Hotel Style:
#28 Business Hotel in Playa del Carmen
#39 Top resorts Hotel in Playa del Carmen
#41 Luxury Hotel in Playa del Carmen
#46 Spa Hotel in Playa del Carmen
#48 Family Hotel in Playa del Carmen
#49 On the Beach Hotel in Playa del Carmen
#79 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Occidental at Xcaret Destination staff and other travellers.
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Questions? Get answers from Occidental at Xcaret Destination staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“do not book block 19, mosquito dining room”
 of 5 bubbles PhilbyFerring_Sussex, 7 Dec 2016 | Read review
“All rooms were clean and neat.”
 of 5 bubbles N9337WVvanessaf, 5 Dec 2016 | Read review
“Keep away from blocks 10 and 11 as are near the lobby and SO loud!”
 of 5 bubbles katieelizabethhills, 5 Dec 2016 | Read review
“Ask for second or third floor rooms...please note there is no lift...block 32. We had room 32303 which had a fantastic sea view..”
 of 5 bubbles lakeside71, 4 Dec 2016 | Read review
“Building 12 is undergoing renovations right now”
 of 5 bubbles coastguardchick0530, 30 Nov 2016 | Read review
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