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See all 215 hotels in Playa del Carmen

Hotel Riu Lupita

3,006 reviews
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Traveller (3661)
Pool & Beach (916)
Room & Suite (604)
Overview
  • Excellent36%
  • Very good41%
  • Average15%
  • Poor5%
  • Terrible3%
Travellers talk about
“beach club”(245 reviews)
“shuttle bus”(78 reviews)
“animation team”(58 reviews)
Free Internet
Free Parking
Breakfast included
Pool
Restaurant
Free Shuttle or Taxi Services
Family Rooms
3.5 Star Hotel
All hotel details
Offers from Hotel Riu Lupita
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Reviews (3,006)Write a Review
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327
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All reviewsbeach clubshuttle busanimation teamquiet poolevery other daymain poolmattress toppersmall resortmain restaurantbuffet restauranttennis courtsother resortsmexican foodevening showsceiling fankids poolplenty of loungers
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1 - 5 of 990 reviews
Reviewed 1 week ago via mobile

No atmosphere, there is something to be bored or fall asleep.the activities are not good.no football field. The pools are immersed in the shade. a children's pool but very far and too isolated. no towel at the beach.the beach is very far, 10min with the...More

Thank Caterinails C
Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu LupitaResponded 2 days ago

Dear guest, Many thanks for sharing your experience with us. We appreciate the opportunity to respond. We are committed to providing excellent quality of our products and services to our guests. We are sorry to learn that you left our resort thinking otherwise. We have...More

Hotel's Favourite
Reviewed 5 weeks ago

I had never stayed at a Riu resort and was expecting something similar to most all-inclusive resorts. However, Riu surprised me in a positive way. After a short intro at the lobby we went to our room. The resort has around 25 houses with each...More

6  Thank Ronaldo070
Reviewed 1 week ago

We had an amazing Christmas at Riu Lupita. The Animacion team are exceptional and worked tirelessly to keep everyone amused, there were plenty of activities, sports and games for all tastes. The staff were all very happy and friendly and always willing to help. Three...More

9  Thank Sarah B
Reviewed 1 week ago via mobile

We came a group of 8 pax , we had a lovely week in that hotel , is all inclusive , the staff is very polite and friendly , buffet is descent . We got a very good price deal for a week with tui...More

2  Thank giannis180
A TripAdvisor Member
15
Reviewed 2 weeks ago via mobile

Just came back. We spent entire week for Christmas and were really disappointed!! 1. Limited 2 Wifi access per each family. And NO WIFI in the room! You have to stay out of your room in order to use wifi! We have to use our...More

5  Thank A TripAdvisor Member
Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu LupitaResponded 1 week ago

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We are committed to providing excellent quality of our products and services to our guests. We are sorry to learn that you left our resort thinking otherwise....More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Free Parking
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Free Internet
Bar/Lounge
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Breakfast included
Multilingual Staff
Dry Cleaning
Laundry Service
Concierge
Things to do
Pool
Restaurant
Tennis Court
Spa
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$157 - US$303 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#45 Top resorts Hotel in Playa del Carmen
#53 Spa Hotel in Playa del Carmen
#81 Romantic Hotel in Playa del Carmen
Room types
Family Rooms
Details
Price range
US$157 - US$303 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#45 Top resorts Hotel in Playa del Carmen
#53 Spa Hotel in Playa del Carmen
#81 Romantic Hotel in Playa del Carmen
Room types
Family Rooms
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Traveller (3661)
Pool & Beach (916)
Room & Suite (604)
Dining (441)
Hotel & Grounds (1961)
Family and Play Areas (93)
Bathroom (50)
Business Centre & Event Rooms (5)
Questions & Answers
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vannyvanvan
19 January 2018|
Answer
Response from Kevin C | Reviewed this property |
Hi. Yes you can change money at reception. No the tax cannot be paid by card. It has to be cash. Cheapest way is to use pesos. Taxi to 5th avenue is about £4.50. However, the free shuttle bus stops there on the way to the... More
1
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Room Tips
"Room 2921 or 2920 have a really nice view"
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"It's not letting me review but the service was excellent, location is good and cleanliness very good! All..."
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"Disabled rooms opposite reception good but noisy"
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"I believe all rooms are good. With air con free and balcony at rear ."
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