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Hotel Riu Lupita

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Hotel Riu Lupita
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2,497 Reviews from our TripAdvisor Community

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Showing 836: English reviews
Bristol, United Kingdom
Reviewed 2 days ago NEW

Arrived at the Rui Lupita to a very warm welcome. The hotel was spotless and was continually cleaned with fresh towels and sheets daily. Boy do the Mexican staff work hard. The food was excellent with a choice of four and for us the Mexican Restaurant was our favourite with great ambience, super staff a excellent menu. Nothing was too...

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Helpful?
1Thank Annie G
Reviewed 3 days ago NEW

Had a fantastic Christmas and New Year at the Lupita, staff were fantastic, food was beautiful, and the grounds and rooms were exceptionally clean at all times. Our 'cleaner' for want of a better word, made towel animals which were absolutely brilliant..... The only fault, and this isn't actually at the Lupita, its more at the Riu name, when we...

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Thank Claire C
harleston
Reviewed 5 days ago NEWvia mobile

Lovely hotel. Came away for a quiet break but dissapointed that the pool that is advertised as adult only has had several families with young children appear it in this afternoon and none of the staff are saying anything to them!

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Helpful?
Thank lou200667
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Lupita, responded to this review

Dear guest, We would like to thank you for choosing RIU Hotels and Resorts for your holidays and for taking the time to give us your constructive and valued feedback. We would have liked to have been informed about your inconveniences regarding the swimming pool during your stay so we could have helped you to enjoy a pleasant holiday. We...

England
Reviewed 5 days ago NEW

Recently returned from a 14 night stay at the Riu Lupita in Playa del Carmen. This was our second visit having stayed here about 4 years ago. We liked it then and like it even more now! The hotel has had a major refurbishment since, and is a very pleasant place to stay. As other reviewers have noted, the staff...

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2Thank Marrick-7
Port Coquitlam, Canada
Reviewed 1 week ago

We were in the 2100 building the rooms and grounds were very clean,The beds were hard but we called down and ask for mattress pads and they supplied them no problem . The staff were friendly especially our server Beguida she was always smiling and took care of us. the food was excellent with a lot of choices, handing fruit...

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2Thank kalveyc
orange county
Reviewed 1 week ago via mobile

We arrive December 28 stay through January 3 had an amazing time! food was great perfect amount of variety love that they have fish dishes daily entertainment was good some nights better one others the Maya show was fantastic, but overall their chemistry and including the guest was great got to know them on first name basis . All servers...

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1Thank mona35
Devizes, United Kingdom
Reviewed 1 week ago

This is our first time to Lupita having previously stayed at Tequila and Playacar several times. The reason we chose Lupita over Tequila was the recent renovation which Tequila will not get until this summer. If you are looking for 5 star luxury on the beach book elsewhere. If looking for value for money in a safe comfortable environment look...

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Helpful?
Thank Jonathan076
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Lupita, responded to this review

Dear guest, We would like to thank you for choosing RIU Hotels and Resorts for your holidays and for taking the time to give us your constructive and valued feedback. On the one hand, we appreciate your positive comments regarding the cleanliness of the resort in general, our staff and the food served at our restaurants. On the other hand,...

Brampton, Canada
Reviewed 1 week ago

I didn't pay a whole lot for this resort but you honestly get what you pay for. There's a few restaurants, a buffet, one main bar (that's open 24 hours) and nightly entertainment. All of these things I'd give a consistent 3/5. The rooms are also a 3/5 for me. They're clean, but they're nothing out of the ordinary, there's...

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Helpful?
Thank Shiv K
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Lupita, responded to this review

Dear guest, Many thanks for taking the time to give us such honest and detailed feedback. We are committed to give all our guests a warm welcome from the moment they arrive at our resort. We regret that your stay at our hotel did not fulfil your conception in general. Our policy is to make every attempt to please and...

Kootenay National Park, Canada
Reviewed 2 weeks ago

While this is a very nice, small and friendly hotel/resort, it is definitely not the 5 stars it posts on the sign at the entrance! Two of those stars need to be removed immediately. We were first given a room in bldg. 13 overlooking the central airconditioner! We were told the view was of the golf course and quiet. Not...

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1Thank TrueCanucks
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Lupita, responded to this review

Dear guest, Many thanks for taking the time to give us such honest and detailed feedback. We can assure you that we treat guest comments very seriously and take decisive actions to correct any shortcomings. It is only through feedback like yours that we can monitor our levels and standards of service. We hope you will choose to visit us...

Toronto, Canada
Reviewed 2 weeks ago

pros: - excellent service in all regards - clean, modern, nice looking and well-supplied rooms - friendly and highly professional staff - great food - not too many people - excellent and punctual organization of shuttles and tours - great entertainment program cons: - beds are too had; get the mattress topper - due to the small size it is...

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Helpful?
Thank Alex G

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Tennis Court
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
* Located on the Yucatan peninsula, 2 km / 1.2 Miles from Playa del Carmen * Main building and 1 and 3-story bungalows * Surrounded by 25,000 m2 / 29,900 sq. Yards of lush gardens * 3.5 Km / 2.1 Miles from the beach (complimentary transportation) * Complimentary sun loungers on the beach * 2.5 Km / 1.5 Miles from various shops * 50 km / 31 miles from Cancun Intl. Airport * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more   less 

Additional Information about Hotel Riu Lupita

Address: Avda. Xaman-Ha, Manzana 20, Lote 1, Condominio Playacar | Lote Hotelero No. 1, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM645 - RM1,464 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Lupita 3.5*
Number of rooms: 300
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Also Known As:
Riu Lupita Resort
Riu Lupita Mayan Riviera
Riu Lupita Mexico
Hotel Riu Lupita Playa Del Carmen, Mexico - Riviera Maya
Hotel Style:
#43 Top resorts Hotel in Playa del Carmen
#49 Spa Hotel in Playa del Carmen
#83 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Lupita staff and other travellers.
224 questions
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Questions? Get answers from Hotel Riu Lupita staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best rooms on second or mid floor away from main pool area.”
 of 5 bubbles 967annieg, 20 Jan 2017 | Read review
“Quiet pool”
 of 5 bubbles Jonathan076, 12 Jan 2017 | Read review
“If you want a good room, fo to a different hotel.”
 of 5 bubbles katrina10s, 6 Jan 2017 | Read review
“Do not take the rooms next to the restaurant. Very early in the morning, the noise from the neighboring restaurant is quite annoying.”
 of 5 bubbles danielcA5748XK, 1 Jan 2017 | Read review
“Ask for a ground floor room if you have problems with stairs as, there are no lifts.”
 of 5 bubbles stimpy1957, 12 Dec 2016 | Read review
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