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Hotel Riu Lupita

3,012 reviews
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Traveller (3672)
Pool & Beach (916)
Room & Suite (605)
Overview
  • Excellent36%
  • Very good41%
  • Average15%
  • Poor5%
  • Terrible3%
Travellers talk about
“beach club”(245 reviews)
“shuttle bus”(78 reviews)
“animation team”(58 reviews)
Free Internet
Free Parking
Breakfast included
Pool
Restaurant
Free Shuttle or Taxi Services
Family Rooms
3.5 Star Hotel
All hotel details
Offers from Hotel Riu Lupita
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Reviews (3,012)Write a Review
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All reviewsbeach clubshuttle busanimation teamquiet poolevery other daymain poolmattress toppersmall resortmain restaurantbuffet restauranttennis courtsother resortsmexican foodevening showsceiling fankids poolplenty of loungers
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1 - 5 of 993 reviews
Reviewed today

Well we're do I start it's small ok but there is no place to sit and relax and talk every thing is together what ENTERTAINMENT! It's so small you watched what they were doing rehearsing all afternoon!,,,food average don't cater for English...... rooms were good...More

Thank liverburd
Hotel's Favourite
Reviewed 16 December 2017

I had never stayed at a Riu resort and was expecting something similar to most all-inclusive resorts. However, Riu surprised me in a positive way. After a short intro at the lobby we went to our room. The resort has around 25 houses with each...More

8  Thank Ronaldo070
Reviewed yesterday via mobile

I am writing this as we are waiting for the shuttle to the airport and it feels perfectly reasonable for me as a 32 year old man to start crying because we have to leave. We loved it here and are coming back for sure....More

2  Thank Yosif Y
Reviewed 2 days ago

2nd time visiting this property. First time was 5 years ago. Gone are the reed roof in with a proper roof over the bar gone was the tired dining decor and poor menu. In with a vibrant dining room and exciting and varied menu. One...More

2  Thank Ralph S
Reviewed 1 week ago via mobile

No atmosphere, there is something to be bored or fall asleep.the activities are not good.no football field. The pools are immersed in the shade. a children's pool but very far and too isolated. no towel at the beach.the beach is very far, 10min with the...More

Thank Caterinails C
Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu LupitaResponded 4 days ago

Dear guest, Many thanks for sharing your experience with us. We appreciate the opportunity to respond. We are committed to providing excellent quality of our products and services to our guests. We are sorry to learn that you left our resort thinking otherwise. We have...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Free Parking
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Free Internet
Bar/Lounge
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Breakfast included
Multilingual Staff
Dry Cleaning
Laundry Service
Concierge
Things to do
Pool
Restaurant
Tennis Court
Spa
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$157 - US$304 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#23 Top resorts Hotel in Playa del Carmen
#33 Spa Hotel in Playa del Carmen
#81 Romantic Hotel in Playa del Carmen
Room types
Family Rooms
Details
Price range
US$157 - US$304 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#23 Top resorts Hotel in Playa del Carmen
#33 Spa Hotel in Playa del Carmen
#81 Romantic Hotel in Playa del Carmen
Room types
Family Rooms
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Traveller (3672)
Pool & Beach (916)
Room & Suite (605)
Dining (444)
Hotel & Grounds (1965)
Family and Play Areas (93)
Bathroom (53)
Business Centre & Event Rooms (5)
Questions & Answers
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vannyvanvan
20 January 2018|
Answer
Response from bryanb | Reviewed this property |
My travel agent said its approx $2 USD per night. Have read it's due on arrival.
1
Vote
vannyvanvan
19 January 2018|
Answer
Response from Kevin C | Reviewed this property |
Hi. Yes you can change money at reception. No the tax cannot be paid by card. It has to be cash. Cheapest way is to use pesos. Taxi to 5th avenue is about £4.50. However, the free shuttle bus stops there on the way to the... More
1
Vote
Amycp89
18 January 2018|
Answer
Response from bryanb | Reviewed this property |
From what I have been told guests have to pay this new tax - your package does not include this fee. At least that's the case for those flying from Canada with Signature Vacations and Sunwing Vacations. As for things to... More
0
Votes
Room Tips
"Room 2921 or 2920 have a really nice view"
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"It's not letting me review but the service was excellent, location is good and cleanliness very good! All..."
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"Disabled rooms opposite reception good but noisy"
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"I believe all rooms are good. With air con free and balcony at rear ."
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