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Hotel Riu Lupita

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Hotel Riu Lupita
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2,548 Reviews from our TripAdvisor Community

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Showing 852: English reviews
Kent, United Kingdom
Reviewed 3 weeks ago

We booked a last minute break to this hotel, stayed 5 - 19 Jan 2017. Have stayed in lots of Riu hotels and service has always been high, as was this hotel. Arrived to a warm welcome and cold drink, shown to our room quickly and it was great to find ice cold beers in the fridge ready for us!...

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11Thank Lionsbird
London, Canada
Reviewed 3 weeks ago

THIS IS A LOVELY HOTEL. iT'S NOT TOO BIG TO WALK AROUND AND THE BEACH IS LOVELY. THE FOOD IS GOOD AND THE GUYS AT THE BAR ARE TERRIFIC. THE DRINKS ARE A GOOD SIZE AND NO ONE IS LOOKING FOR A tip.! The food is really good! The drinks are generous and the guy cleans up after drinks are...

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7Thank bluelindy4
Okehampton, United Kingdom
Reviewed 3 weeks ago

This is the first time we have ever gone all inclusive so we don't have anything to compare it with, but we loved the Riu Lupita. As everyone says, the food is delicious, the staff are friendly and hard working, always with a smile, and the hotel is clean and comfortable. We were over by the "quiet pool" which was...

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9Thank Juliana B
Kelowna, Canada
Reviewed 3 weeks ago

We took a Sunwing package to Riu Lupita. We were an hour late departing and had the roughest landing ever. Airport transfer with Nexus was great. We received a very warm welcome from reception. Very informative and helpful. This is a small resort so very personable. The resort is very clean. All the staff are very friendly and helpful. Our...

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5Thank Pat01022011
Reviewed 3 weeks ago via mobile

We arrived at this hotel after a really long flight. I'm terrified of flying and we landed to rain and clouds. When dropped off at the hotel we were given our room. The rooms smell a little damp but I think that's just the climate. We hit the sack and woke to the hottest most beautiful weather and the holiday...

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3Thank Tim S
Delta, Canada
Reviewed 4 weeks ago via mobile

We stayed at Rui Lupita from Jan 12-19. Our transfers were great with Sunwing and got to the hotel with a fast check in - the guys at the front were great! Very friendly. I believe one of the guy's name was Daniel - remembered who we were all week! Got the lay of the land the next day, checked...

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7Thank BCSunseeker76
Bristol, United Kingdom
Reviewed 4 weeks ago

Arrived at the Rui Lupita to a very warm welcome. The hotel was spotless and was continually cleaned with fresh towels and sheets daily. Boy do the Mexican staff work hard. The food was excellent with a choice of four and for us the Mexican Restaurant was our favourite with great ambience, super staff a excellent menu. Nothing was too...

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3Thank Annie G
Reviewed 4 weeks ago

Had a fantastic Christmas and New Year at the Lupita, staff were fantastic, food was beautiful, and the grounds and rooms were exceptionally clean at all times. Our 'cleaner' for want of a better word, made towel animals which were absolutely brilliant..... The only fault, and this isn't actually at the Lupita, its more at the Riu name, when we...

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2Thank Claire C
harleston
Reviewed 5 weeks ago via mobile

Lovely hotel. Came away for a quiet break but dissapointed that the pool that is advertised as adult only has had several families with young children appear it in this afternoon and none of the staff are saying anything to them!

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1Thank lou200667
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Lupita, responded to this review

Dear guest, We would like to thank you for choosing RIU Hotels and Resorts for your holidays and for taking the time to give us your constructive and valued feedback. We would have liked to have been informed about your inconveniences regarding the swimming pool during your stay so we could have helped you to enjoy a pleasant holiday. We...

England
Reviewed 5 weeks ago

Recently returned from a 14 night stay at the Riu Lupita in Playa del Carmen. This was our second visit having stayed here about 4 years ago. We liked it then and like it even more now! The hotel has had a major refurbishment since, and is a very pleasant place to stay. As other reviewers have noted, the staff...

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5Thank Marrick-7

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Tennis Court
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
* Located on the Yucatan peninsula, 2 km / 1.2 Miles from Playa del Carmen * Main building and 1 and 3-story bungalows * Surrounded by 25,000 m2 / 29,900 sq. Yards of lush gardens * 3.5 Km / 2.1 Miles from the beach (complimentary transportation) * Complimentary sun loungers on the beach * 2.5 Km / 1.5 Miles from various shops * 50 km / 31 miles from Cancun Intl. Airport * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more   less 

Additional Information about Hotel Riu Lupita

Address: Avda. Xaman-Ha, Manzana 20, Lote 1, Condominio Playacar | Lote Hotelero No. 1, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM646 - RM1,176 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Lupita 3.5*
Number of rooms: 300
Reservation Options:
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Also Known As:
Riu Lupita Resort
Riu Lupita Mayan Riviera
Riu Lupita Mexico
Hotel Riu Lupita Playa Del Carmen, Mexico - Riviera Maya
Hotel Style:
#44 Top resorts Hotel in Playa del Carmen
#50 Spa Hotel in Playa del Carmen
#82 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Lupita staff and other travellers.
244 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms had outside doors. Some 2 & 3 story buildings. We were 2 women on the main floor & did not feel unsafe at any time.”
 of 5 bubbles 503maureenb, 20 Feb 2017 | Read review
“Room away from car park and bar area.”
 of 5 bubbles JohnGray9, 16 Feb 2017 | Read review
“Block 1000 is facing the car park Go for a 2/3 floor so the Racoons don't climb in and steal any food”
 of 5 bubbles 314tonyk, 14 Feb 2017 | Read review
“Higher floors are safer from the wild beasties roaming.”
 of 5 bubbles i_tasker, 7 Feb 2017 | Read review
“buses are not the issue if you worry about this, hotel is a good place to spend your holidays”
  • loved those little guys
  • HotelArt
 of 5 bubbles Tom2388, 6 Feb 2017 | Read review
5 of 5