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Koox Caribbean Paradise Hotel

CancelonUS$52*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$56*
US$52*
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US$54*
US$54*
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Koox Caribbean Paradise Hotel
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359 Reviews from our TripAdvisor Community

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Showing 94: English reviews
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Reviewed 2 weeks ago

DO NOT STAY HERE. Koox customer service is the worst customer service i have ever experienced. The night i booked at the hotel was required to be moved to a date later that week as my flight was canceled. This request was sent in a email to Koox and i never received a reply. When i arrived at the hotel...

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Helpful?
Thank Carl P
Ottawa, Canada
Reviewed 5 April 2017

But because of the location, you also get the street noise. There is a pool on the third floor which is great... our room was facing the pool so we loved it... the water pressure was good enough in the shower and it was hot ... there is a coffee shop located in the hotel's entrance... the concierge is always...

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Thank Annee525
Brisbane, Australia
Reviewed 7 March 2017 via mobile

Our room was located above a busy street and late night club below. The band sounded like they were literally playing in our room... all night. Impossible to sleep here!! Other major failings: Hard beds. Slow wifi. Poor service from the front desk. And a big one was the total lack of water pressure, and 'Luke warm' was about as...

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1Thank Jazoir
Fort Langley, Canada
Reviewed 17 February 2017

Hotel was for a two night stay at the end of a G Adventures tour. It served the purpose ... was in a central location c lose to all the shops, bars, restaurants and easy walk to the beach. Rooms were a bit odd ... our room for two had a huge cot in it that we had to climb...

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1Thank Lolitravels
Regina, Canada
Reviewed 30 January 2017 via mobile

I was moved to this hotel for one night after another reservation fell through. It was relatively clean and safe. The shower was hot with good water pressure. The location is both a blessing and a curse. It's conveniently located close to many restaurants and shops, but it's really noisy at night.

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Thank Kim B
Knoxville, Tennessee
Reviewed 31 December 2016

The people who work here deserve at least five stars, to a person. The location is excellent. Sorry, but it's all downhill from there. A large group of us stayed the week before Christmas, and business was booming. Apparently, the elevator in this building has not worked in at least ten years. That meant I had to go up four...

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3Thank heyjudithz
KooxHotels, Director de Relaciones Públicas at Koox Caribbean Paradise Hotel, responded to this review

Dear guest, Thanks a lot for your review about your stay at our hotel and really, we are happy to know all the issues that you found incorrect, bad, problems, so we can improve our daily work. We're sorry about them and we'll work to resolve them urgently. Thanks again for chosen us and we look forward to welcome you...

Saint Louis, Missouri
Reviewed 14 November 2016

This place was fine for a cheap, bare bones stay. I didn't plan on spending much time in my room on my vacation anyway, so I basically just needed a place to store my bags. This place, however, is pretty loud all day. The pool and the rooms are right on top of each other, and large families seemed to...

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1Thank DanS_2728
Reviewed 19 October 2016 via mobile

Playa del Carmen 2.0 If you want to feel comfortable and just a few block from the best street of playa! This is your spot! Great location and great staff! Me and my groups always looved our stay in this place!

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2Thank Adri C
KooxHotels, Director de Relaciones Públicas at Koox Caribbean Paradise Hotel, responded to this review

Dear Adri, Thank you so much for your comment here. We are delightful that you have felt comfortable in our hotel and have enjoyed its location too. Fantastic!! We are looking forward to your next visit soon. Our warmest Regards for you!

Reviewed 29 September 2016

This hotel is small, very basic and conveniently located on 5th ave, close to the beach, shopping, restaurants and bars. Everything is within minutes from your door. The rooms are a bit old and shabby and the bed is quite hard but it's clean and acceptable for the price. If you're looking for something fancy I'd recommend looking elsewhere.

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Thank Hollie S
Reviewed 29 September 2016 via mobile

Location, location, location. Besides that absolutely no outstanding service. Cleanliness is very average and wifi doesn't work most of the time. I'd go back to koox because of its location, close to the mall, pharmacy, bars and restaurants.

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Thank Aymen S

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Hotel Playa del Carmen , Location, Location , Location, Why to stay near to 5th when you can stay just in it! ... more   less 

Additional Information about Koox Caribbean Paradise Hotel

Address: Avenida 5, Norte Esq. Constituyentes 119, Playa del Carmen 77710, Mexico (Formerly Caribbean Paradise Resort & Spa)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM189 - RM417 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Koox Caribbean Paradise Hotel 2.5*
Number of rooms: 45
Reservation Options:
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Also Known As:
Caribbean Paradise Resort And Spa
Caribbean Paradise Hotel Playa Del Carmen
Hotel Caribbean Paradise
Koox Caribbean Paradise Hotel Playa Del Carmen, Mexico - Riviera Maya
Hotel Style:
#15 Best Value Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Koox Caribbean Paradise Hotel staff and other travellers.
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El Paso, Texas

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Questions? Get answers from Koox Caribbean Paradise Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not stay here”
P4704OVcarlp, 11 May 2017 | Read review
“ask for a room facing the back if you want a quiet room”
Annee525, 5 Apr 2017 | Read review
“a few nice rooms overlooking the pool. Ask for one of these.”
Lolitravels, 16 Feb 2017 | Read review
“Try to be as far from the pool as possible”
DanS_2728, 14 Nov 2016 | Read review
“The poolsite has some rooms with nice balkonies”
, 11 Aug 2016 | Read review
5 of 5
Cancelon
US$52* /night
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Hotwire.comUS$54
Orbitz.comUS$54
Booking.comUS$56
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*Disclaimer
Prices are for 1 room, 2 adults
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