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Secrets Capri Riviera Cancun

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8,513 Reviews from our TripAdvisor Community

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Showing 8,045: English reviews
Chicago, Illinois
Reviewed 2 days ago NEW

Although we had a good time, I have mixed feelings about the resort. There were some really good things and then there were some less than average things about this resort. This was our 3rd visit to this area, and our 4th time staying with this chain, so we have something to compare this visit to. This was our 3rd...

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Thank Rachi07
Reviewed 2 days ago NEWvia mobile

We spent 6 nights during the month of September. Honestly we had a bad experience in other property so we decided to give it a try in this hotel. Service in Cactus restaurant was terrible! In our room they forgot to put glasses. It is truly urgent to solve the situation with the lack of umbrellas. The buffet was bad....

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Thank BruceWinston18
Chesterfield, Missouri
Reviewed 3 days ago NEW

We have been to many Secrets and altho this is not my favorite it was a very nice vacation. The resort is one of the older ones. The rooms are small and a little dated compared to other Secrets. But the buildings are beautiful. The lobby is very large with a beautiful staircase with a water garden with turtles at...

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1Thank Carolyn K
Dallas, Texas
Reviewed 3 days ago NEW

Some if the best service we've had at an all inclusive resort. The beach is not as advertised due to being washed out by a major storm, but the pool area is very nice. Entertainment every day, but still maintains a relaxed atmosphere. Room service and maid service was excellent. The pool was cold, but it was November and still...

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Thank Calza
Old Bridge, New Jersey
Reviewed 3 days ago NEW

We love Secrets. It's our favorite resort chain, but Secrets Capri has a very small beach filled with seaweed, tree trunks, roots and even plastic garbage. The water goes from cloudy to dark muck. Basically not swim-able. NJ beaches are much nicer. No, I am not kidding! Not a place for beach lovers like me. But the staff there are...

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Thank NOHillary2016
Drexel Hill, Pennsylvania
Reviewed 3 days ago NEW

My wife and I had a fabulous time. Capri had everything we wanted. From the cabana on the beach, the hydro therapy, live entertainment daily, service, and of course the pool with the swim up bar, we never left the resort. A vacation to remember.

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Thank tommac2016
Mexico City, Mexico
Reviewed 4 days ago NEW

The hotel has classical colonial architecture and well decorated. Since the entrance the ambient invites you to get relax. The service of the staff was very mindful. The location of the hotel is quite near to Playa del Carmen (20 min), Xcaret 30 min and Tulum 60 min.

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Thank Edgar T
Oak Grove
Reviewed 4 days ago NEW

We had 30 family and friends for my niece's destination wedding. We were extremely satisfied with our trip. Friendly staff and beautiful resort. It was everything we thought it would be. We would definitely go back!

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1Thank larry_duncan
union city, ca
Reviewed 5 days ago NEW

I am at Secrets Capri presently. This is my favorite adult all inclusive Mexican resort. This is my 8th visit to Secrets Capri. If you are looking for a party resort, this is not it, but if you are looking for comfort, and pampering by people who Value and appreciate life, this is the resort. The rooms are clean and...

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4Thank jackiespencer2002
Reviewed 5 days ago NEWvia mobile

We stayed at Secrets Capri in November 2016. The resort, rooms,pool,food were fantastic. I loved Coco's coffee bar. They serve great latte's. We were very pampered by friendly and helpful staff. The concierge set up a birthday dinner for my husband in the steak house for the six of us. It was superb! The entertainment/music at the pool wasn't loud...

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2Thank Art & Nancy P

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
GreenLeadersBronze level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Secrets Capri Riviera Cancun, a proud unlimited luxury resort has received special recognition from the esteemed readers of Condé Nast Traveler Magazine in Mexico and AAA as a Four Diamond Award resort. Secrets Capri Riviera Cancun was awarded the Best for Romance and Best Luxury-World by the 2008 TripAdvisor Travelers' Choice Awards. Only TripAdvisor's hotel awards represent the opinions of millions of travelers. The winners were determined by a combination of the highest traveler ratings and the TripAdvisor Popularity Index, a measurement of overall traveler satisfaction. Situated five minutes from exciting Playa del Carmen and a short 35-minute drive south of Cancun International Airport, the world's second largest barrier reef lies just offshore, while underground rivers, caves and jungles lure adventure-lovers. Bordered by sugar-white beaches and the brilliant, crystal clear Caribbean Sea, this Preferred Club, Unlimited-Luxury, adults-only oasis truly embraces beauty and splendor. ... more   less 

Additional Information about Secrets Capri Riviera Cancun

Address: Carretera Federal 387, Chetumal | Cancun Km. 299, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM1,312 - RM5,218 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Secrets Capri Riviera Cancun 4.5*
Number of rooms: 290
Reservation Options:
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Also Known As:
Secrets Mayan Riviera
Secrets Cancun
Secrets Capri Riviera Maya
Secrets Hotel
Secret Hotel
Secrets Capri Riviera Cancun Hotel
Secrets Playa Del Carmen
Riviera Cancun
Hotel Secret
Capri Riviera Cancun
Hotel Style:
#17 Top resorts Hotel in Playa del Carmen
#22 Spa Hotel in Playa del Carmen
#24 Luxury Hotel in Playa del Carmen
#24 On the Beach Hotel in Playa del Carmen
#27 Family Hotel in Playa del Carmen
#40 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Secrets Capri Riviera Cancun staff and other travellers.
658 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room towards the beach - you'll have an ocean view from your balcony without the extra cost.”
 of 5 bubbles Calza, 7 Dec 2016 | Read review
“"Partial" ocean view really means partial.”
 of 5 bubbles NOHillary2016, 7 Dec 2016 | Read review
“upgrade if possible...the ocean view which is mid upgrade is well worth the money, you can see the entire resort, pool and beach from your balcony”
 of 5 bubbles 2BethB, 5 Dec 2016 | Read review
“I have heard first floor rooms are musty.”
 of 5 bubbles , 4 Dec 2016 | Read review
“Ocean view is the way to go”
  • They did this after I proposed
 of 5 bubbles scubasteve42381, 4 Dec 2016 | Read review
5 of 5
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