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Secrets Capri Riviera Cancun

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8,498 Reviews from our TripAdvisor Community

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Showing 8,030: English reviews
Halifax, Canada
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed yesterday NEW

We used my credit card at only three places within a span of three days: Secrets Capri, Velas Resorts, and Grand Mayan Vidanta. Somehow information was taken from my card and online charges added ( more than $2000 )before we got home. In addition we found out they had accessed our informatioin at Transunion and Equifax in an attempt to... More 

Helpful?
Thank PattyAM
Level Contributor
3 reviews
Reviewed yesterday NEW via mobile

This was our third visit to Capri and it was not as good as before. The entertainment...especially the pool party was great! Its a small cozy little place which we enjoy. Pamela in restaurant sevice was excellent, but the rest of the staff was not as good as on previous visits. The food which had been great was average. Our... More 

Helpful?
Thank Trentia M
Level Contributor
4 reviews
Reviewed yesterday NEW via mobile

If you want to have fun, relax, rejuvenate this is the place to be! Amazing staff, food/drinks, and of course the view. If you aren't happy here, you can't be happy anywhere!!! Book it now! You won't regret it!!

Helpful?
Thank Dona M
Chelmsford, United Kingdom
2 reviews
Reviewed 2 days ago NEW

Best vacation due to a great resort experience. Everything about our trip was fantastic. The staff, the rooms, the restaurant, the booze!!, the spa all beyond great. If you want a truly relaxing time and want to have the best of service I recommend this to you. Thanks Orlando for best service ever!!

Review collected in partnership with this hotel

Helpful?
Thank burnhamfoodie
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 days ago NEW

It is an ok place.. but definitely not for the price. I would have given a 3.0 but get this. There was torrential rain storm and the room above us had a leak... our bed was absolutely soaked. This began at about 11:00 pm. midnight and 4 calls later, nothing was done! The next morning, they offered to move us..... More 

Helpful?
1 Thank Jules1166
Prattville, Alabama
1 review
Reviewed 2 days ago NEW

Myself and my husband stayed at this resort for our honeymoon and it was amazing. The staff was very friendly and accommodating and food and activities were awesome! We got the resort and were given two glasses of champagne as we walked through the door it was made it really feel special!

Review collected in partnership with this hotel

Helpful?
Thank brittaninickiel
Athens, Alabama
1 review
Reviewed 2 days ago NEW

We arrived for our first trip at Secrets. I cannot express how Beautiful this resort is. From the lobby, to the rooms to the Georgous beach views... You most definitely will not be disappointed. If you are looking for serenity and paradise you have found the perfect place. The staff are absolutely AMAZING. They go above and beyond to make... More 

Review collected in partnership with this hotel

Helpful?
Thank april n
Kenner, Louisiana
Level Contributor
78 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 3 days ago NEW via mobile

Easy check in by friendly staff. Had to wait for about an hour to get into room but was directed to restaurant for food and drinks while we waited. Property was well kept and all the staff were great. Food was good at all the restaurants. Pool was a little cool for me. Beach was lacking in size but I'm... More 

Helpful?
Thank gordontgauthier
SECRC-eConcierge, Social Media Coordinator at Secrets Capri Riviera Cancun, responded to this review

Dear gordontgauthier, Thank you for taking the time to write a review about your stay in our resort. Please be certain that all your feedback have reached our Management and we will work in our opportunity areas. We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience.... More 

Columbus, Ohio
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 days ago NEW

The front desk was accommodating from the moment we stepped onto the property. Our luggage was marked and taken to our room by the bell service. We upgraded our room the next day without any hassle. The pool staff, especially Juan & Jenry, are fun and entertaining! The last few days they knew our drink orders without even having to... More 

Helpful?
2 Thank jaydog2016
SECRC-eConcierge, Social Media Coordinator at Secrets Capri Riviera Cancun, responded to this review

Dear jaydog2016, Thank you for taking the time to share such a detailed overview of your stay through this mean. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels. We are glad to read that you have enjoyed our staff’s attentive service and pool facilities. We are also delighted to know that you have... More 

New Castle, Pennsylvania
1 review
Reviewed 4 days ago NEW via mobile

We went on our honeymoon to Secrets Capri and LOVED it! If you are looking to lay out on the beach and that's a deal breaker for you, then I wouldn't recommend this resort to you......but the pool, the food, the activities and the staff MORE than make up for the lack of beach area. The food in every restaurant... More 

Helpful?
Thank SherriMazzanti
SECRC-eConcierge, Social Media Coordinator at Secrets Capri Riviera Cancun, responded to this review

Dear SherriMazzanti, First of all, I would like to thank you for your preference in selecting our Secrets Capri Riviera Cancun for your vacation, as well for taking the time to tell us about your recent experience Once again, we thank you for taking the time to share such a wonderful review of your experience with us. Please feel confident... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
GreenLeadersBronze level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Secrets Capri Riviera Cancun, a proud unlimited luxury resort has received special recognition from the esteemed readers of Condé Nast Traveler Magazine in Mexico and AAA as a Four Diamond Award resort. Secrets Capri Riviera Cancun was awarded the Best for Romance and Best Luxury-World by the 2008 TripAdvisor Travelers' Choice Awards. Only TripAdvisor's hotel awards represent the opinions of millions of travelers. The winners were determined by a combination of the highest traveler ratings and the TripAdvisor Popularity Index, a measurement of overall traveler satisfaction. Situated five minutes from exciting Playa del Carmen and a short 35-minute drive south of Cancun International Airport, the world's second largest barrier reef lies just offshore, while underground rivers, caves and jungles lure adventure-lovers. Bordered by sugar-white beaches and the brilliant, crystal clear Caribbean Sea, this Preferred Club, Unlimited-Luxury, adults-only oasis truly embraces beauty and splendor. ... more   less 

Additional Information about Secrets Capri Riviera Cancun

Address: Carretera Federal 387, Chetumal | Cancun Km. 299, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM1,329 - RM5,561 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Secrets Capri Riviera Cancun 4.5*
Number of rooms: 290
Reservation Options:
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Also Known As:
Secrets Mayan Riviera
Secrets Cancun
Secrets Capri Riviera Maya
Secrets Hotel
Secret Hotel
Secrets Capri Riviera Cancun Hotel
Secrets Playa Del Carmen
Riviera Cancun
Hotel Secret
Capri Riviera Cancun
Hotel Style:
#17 Top resorts Hotel in Playa del Carmen
#22 Spa Hotel in Playa del Carmen
#24 Luxury Hotel in Playa del Carmen
#24 On the Beach Hotel in Playa del Carmen
#27 Family Hotel in Playa del Carmen
#40 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Secrets Capri Riviera Cancun staff and other travellers.
658 questions
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Questions? Get answers from Secrets Capri Riviera Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Excellent rooms and services”
 of 5 bubbles PattyAM, 3 Dec 2016 | Read review
“Rooms were very comfortable, actually PERFECT !”
 of 5 bubbles 468apriln, 2 Dec 2016 | Read review
“go someplace else”
 of 5 bubbles reptide9269, 29 Nov 2016 | Read review
“For best view, 5th floor. Ocean view from 4th floor is hit and miss.”
 of 5 bubbles CROOZ42, 29 Nov 2016 | Read review
“pool facing rooms may be nosier”
 of 5 bubbles heather154914, 25 Nov 2016 | Read review
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