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Secrets Capri Riviera Cancun

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Traveller (8605)
Pool & Beach (2077)
Room & Suite (1617)
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Overview
  • Excellent67%
  • Very good23%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
“cactus club”(392 reviews)
“seaside grill”(621 reviews)
“desires bar”(189 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Offers from Secrets Capri Riviera Cancun
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Offers from Secrets Capri Riviera Cancun
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Rooms
1 May2 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (10,494)
Filter reviews
9,865 results
Traveller rating
6,449
2,273
712
275
156
Traveller type
Time of year
LanguageEnglish
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6,449
2,273
712
275
156
Show reviews that mention
All reviewscactus clubseaside grilldesires barentertainment stafffloor conciergetropical viewour honeymoonpool barhydrotherapy circuitcoco cafesmaller resortromantic dinner on the beachother resortsmy pleasureitalian restaurantall inclusive resortturn down service
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1 - 5 of 9,865 reviews
Reviewed today

Secrets Capri is a smaller Resort so there is not a ton of walking! Centrally located, so not far from shopping or Adventures. The Staff is amazing!! From Door Service, Reception, Concierge, Entertainment, Restaurant/Pool Servers and Food Handlers, Bar Staff to the Maid/Turn Down Service,...More

Review collected in partnership with this hotel
Thank gailmyers51
Reviewed today

The resort is beautiful and staff amazing. The pool was great but no consistent music outside which would have been nice. No music in the bar/lounge area until late at night so kinda lacks in fun and entertainment.

Review collected in partnership with this hotel
Thank jeanekali
Reviewed yesterday

We absolutely love our trip to Secrets Capri - we loved that it was not an overwhelmingly large resort, but big enough with enough options. Great beach, fun staff and events. Great support for outside excursions. The service was excellent - great beach and location....More

Review collected in partnership with this hotel
Thank W9573KDcarrieb
Response from SECRC-eConcierge, SECRC-eConcierge at Secrets Capri Riviera CancunResponded today

Dear W9573KDcarrieb, It is a great for us to know that you had an amazing experience at our resort and It is very gratifying to read throughout your comments and feedback to realize that your vacation was pleasant enough to share your experience on TripAdvisor....More

Reviewed yesterday

We have visited more than 5 Secrets resorts and this is by far to most relaxing one of them all Francisco the waiter in Oeaneana was the best and one of reason we will be back in October with our groupMore

Review collected in partnership with this hotel
Thank DBKB88
Response from SECRC-eConcierge, SECRC-eConcierge at Secrets Capri Riviera CancunResponded today

Dear DBKB88, Thank you for your excellent review of your recent stay. We do our very best to ensure our guests are taken care of from the moment they arrive until the time of departure. On behalf of the entire team, we would like to...More

Reviewed 2 days ago

This hotel is the most amazing hotel. The pool entertainment team of Yoshiro, Jair, Bernenice, and Jesus were the most energetic and accommodating team with the events daily and all the evening entertainments and shows were awesome and worth the time to see. The pool...More

4  Thank Wayne M
Response from SECRC-eConcierge, SECRC-eConcierge at Secrets Capri Riviera CancunResponded yesterday

Dear Wayne M, We appreciate your comments, that's why we do what we do, we cannot explain how we feel when we know that we can help you to enjoy your vacations. Thank you for the opportunity to improve your stay. We would all be...More

View more reviews
About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Beachfront
Restaurant
Free Internet
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Breakfast included
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$269 - US$661 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Top resorts Hotel in Playa del Carmen
#27 Spa Hotel in Playa del Carmen
#32 Luxury Hotel in Playa del Carmen
#33 Green Hotel in Playa del Carmen
#33 On the Beach Hotel in Playa del Carmen
#40 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$269 - US$661 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Top resorts Hotel in Playa del Carmen
#27 Spa Hotel in Playa del Carmen
#32 Luxury Hotel in Playa del Carmen
#33 Green Hotel in Playa del Carmen
#33 On the Beach Hotel in Playa del Carmen
#40 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (8605)
Pool & Beach (2077)
Room & Suite (1617)
Dining (791)
Amenities (94)
Business Centre & Event Rooms (33)
Family and Play Areas (25)
Questions & Answers
Ask a question
kirbybandit
20 April 2018|
AnswerShow all 2 answers
Response from Andy N | Reviewed this property |
Poolside entertainment such as acrobatic show and tonight’s Mexican fiesta and are every other day. Got going about 730. But there’s always plenty going on after Each event. On excursions if you are into it, do the Tulum... More
0
Votes
Greg B
18 April 2018|
AnswerShow all 2 answers
Response from JHRN | Reviewed this property |
There are multiple umbrellas around the pool. During the day, you'll probably have to move your lounge chair or move the umbrella in order to stay in the shade. Staff are readily available to help move the cement umbrella... More
0
Votes
Room Tips
"Get the Ocean view room. Facing the ocean breeze and pool area (no noise at night). If you want more..."
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"Spend the extra for a beach front room - it is so hard to beat that view and the sound of the waves as you..."
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"Ocean front"
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"If there's anything wrong with your room, make sure to say something right away. They will do whatever..."
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