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04/02/2018 05/02/2018
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    The Carmen Hotel

    8 Calle Norte, Playa del Carmen 77710, Mexico
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    04/02/2018 05/02/2018
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    Traveller (580)
    Room & Suite (101)
    Pool & Beach (84)
    • Excellent76%
    • Very good17%
    • Average4%
    • Poor1%
    • Terrible2%
    Travellers talk about
    “rooftop pool” (18 reviews)
    “roof top bar” (6 reviews)
    Free Wifi
    Breakfast included
    Air Conditioning
    Rooftop Pool
    Non-Smoking Rooms
    Airport Transportation
    Accessible rooms
    Dry Cleaning
    Rooftop Terrace
    Private Balcony
    4.0 Star Hotel
    All hotel details
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    4 Feb5 Feb
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Free Cancellation
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    Write a ReviewReviews (535)
    Traveller rating
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    Time of year

    1 - 5 of 358 reviews

    Reviewed 2 days ago

    Two buddies forced to share a bed due to error by the Carmen. The Carmen is nice but they totally failed our booking. My friend and I came for a scuba vacation and we selected one of the rooms with two separate beds. I even...More

    Thank Brian O
    Response from Alfredo S, Econcierge Service. at The Carmen HotelResponded yesterday

    Good morning, Mr. Brian O Thanks a lot for choosing The Carmen hotel and for your review. We are so sorry to hear you had this issue at our hotel, Nevertheless I would like to clear some points out here. First we have a reservation...More

    Reviewed 3 days ago via mobile

    Rocio & Monica are amazing, great customer service always with a smile and really genuine! The pool is beautiful and great food, the rooms are clean and spotless every day we back in the room, and the food is great, LOCATION !?!? The best at...More

    Thank Yoav S
    Response from Alfredo S, Econcierge Service. at The Carmen HotelResponded 2 days ago

    Hello, Yoav S Thanks a lot for the amazing review! We are thrilled you had a great stay at the Carmen Hotel. We are so glad you loved our location, our minimalistic and modern suites, and our fun and professional staff, so happy you were...More

    Reviewed 5 days ago via mobile

    stayed at the Carmen for a week. Loved the location and accommodations. The beds are very comfortable! Armando and other staff were great. The roof top pool bar is the vest view in Playa. We would definitely stay here again.More

    Thank Michael B
    Response from Alfredo S, Econcierge Service. at The Carmen HotelResponded 4 days ago

    Hello, Michael B Thanks a lot for your review and great score! 5th Av. In Playa del Carmen is such an amazing place and we're so fortunate to be in the middle of it all for our guests to enjoy. Our rooms were specially designed...More

    Reviewed 6 days ago

    Great relaxed atmosphere, great cocktails, and Armando took very good care of us. Highly recomment it. I did not know what to expect because it was our first trip to Playa. First day on the beach club we met Armando and he took care of...More

    Thank rjeterjet
    Response from Alfredo S, Econcierge Service. at The Carmen HotelResponded 5 days ago

    Hello, Rjeterjet Thanks a lot for the visit and for the wonderful reviews. We are so proud of being at the heart of Playa del Carmen, our location was though of you to enjoy this amazing view of blue and turquoise colors where you can't...More

    Reviewed 6 days ago via mobile

    I stayed at the Carmen instead of Airbnb for the service. They came into my room when I had the do not disturb sign on my door. They took two chargeable items from the fridge that I didn’t use when they came in. And when...More

    1  Thank Rose J
    Response from Alfredo S, Econcierge Service. at The Carmen HotelResponded 5 days ago

    Hello, Rose J Thank you for your comments about your recent stay at The Carmen Hotel in Playa del Carmen. We are discouraged to hear about your experience as it falls short of the first quality service that we are proud to provide. We sincerely...More

    Awards & Recognition
    Certificate of Excellence
    • Top amenities
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Beachfront
    • Bar/Lounge
    • Breakfast included
    • Hotel Amenities
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Restaurant
    • Bar/Lounge
    • Outdoor pool
    • Price range
    • US$189 - US$393 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #9 On the Beach Hotel in Playa del Carmen
    • #9 Luxury Hotel in Playa del Carmen
    • #43 Romantic Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 37
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Orbitz, Travelocity and getaroom.com so you can book your The Carmen Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Alhambra Playa Del Carmen ,
    • The Carmen Hotel Playa Del Carmen, Mexico - Riviera Maya
    Add Photo Photos
    Traveller (580)
    Room & Suite (101)
    Pool & Beach (84)
    Dining (48)
    Hotel & Grounds (415)
    Business Centre & Event Rooms (3)
    Family and Play Areas (2)
    Bathroom (1)
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    Ask a question
    Questions & Answers
    Alina K
    18 January 2018|
    AnswerShow all 2 answers
    Response from Alfredo S | Property representative |
    Good morning, Miss K We are very sorry to inform you that all our rooms are non smoking rooms!
    Google Translation
    Amy R
    6 January 2018|
    AnswerShow all 2 answers
    Response from tatertotco | Property representative | Reviewed this property |
    Yes, we provide a safe in every guest suite, and have extensive security measures and surveillance around the facilities.
    4 December 2017|
    Response from Alfredo S | Property representative |
    Good morning, dear Ninfac 3 Due to our security policies at the resort that information is not available for anyone, nevertheless it will be my pleasure to assist you with anything else you would need related to a quoting... More
    Google Translation
    Room Tips
    "Do not plan to split a room with a friend, they only cater to couples."
    Read review
    "come ready to dance."
    Read review
    "A few rooms have hot tubs on the balconies...I did not have this but WILL next time. Try for a beachfront..."
    Read review
    "OCean Front with hottub is teh way to go ! all rooms have Ocean View I believe"
    Read review
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