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The Carmen Hotel

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The Carmen Hotel
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306 Reviews from our TripAdvisor Community

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Showing 216: English reviews
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Reviewed yesterday NEWvia mobile

This hotel is absolutely beautiful and in the heart of all the action in Playa Del Carmen. ocean front hotel with rooftop and amazing staff. Kudos to Jose for quality customer service and amazing drinks! Will return soon!

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Helpful?
Thank Chantilly L
Phillip G, Owner at The Carmen Hotel, responded to this review

Thank you for your review. We are lucky to have the best location in Playa del Carmen and we wanted to take advantage of that we built Keel Restaurant and Beach Club plus Deck 5 our Pool and Sky Bar, it's the only Pool and Sky Bar 5 stories above beach; our guests get it all!

Reviewed 2 days ago NEWvia mobile

I usually don't write reviews, but this time I feel a duty to do it since so hotel much better then expected, clean, very friendly staff "specially Isabelle" I highly recommend this hotel, it's small new modern very good location on the beach... I really hope they will keep it that way.

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Helpful?
1Thank Michael I
Phillip G, Owner at The Carmen Hotel, responded to this review

We here at The Carmen Hotel thank you for your kind words and comments. We are happy to have many talented staff members like Isbella working everyday to make our guests experiences unforgettable. Thank you again for the recommendation and we look forward to having you back soon.

Reviewed 2 days ago NEWvia mobile

I. Ele rate my birthday in playa del car,en and the people from the hotel were fenomenal. The housekeepers put flowers and balloons in my bed the day of my birthday. The went twice a day to clean the room. The food is delicious!

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Helpful?
Thank Karin P
Phillip G, Owner at The Carmen Hotel, responded to this review

Thank you for chosing us to spend your Birthday I am happy to hear that the staff did everything they could to make your day a special one. Please think of us again for your next stay and we will be happy to make it another great vacation.

Reviewed 2 days ago NEW

Everyone was super nice. A blond girl named Veronika stopped us on the street and invited us for a drink at the hotel. The owner Phillip came up to us and introduced himself, because of the nice treatment we decided to stay for a night and just couldn't leave the place. Amazing service, great food, beautiful rooms and a magnificent...

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Helpful?
Thank Michael G
Phillip G, Owner at The Carmen Hotel, responded to this review

Mike, thank you for your great review! We are a Small Luxury Boutique Hotel trying to become the very best in Playa and that all starts with great food and service. I hope to see you again soon!

Houston, Texas
Reviewed 3 days ago NEW

My husband and I visited The Carmen Hotel this past February and loved it! The whole staff was super friendly and maid service was exceptional. Also, the hotel food was great which isn't always the case for hotel restaurants. The location is just one block from the main street with tons of shopping and dining options so that was a...

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Helpful?
1Thank Heather M
Phillip G, Manager at The Carmen Hotel, responded to this review

Thank you for your great review! We are working hard to become the #1 Small Luxury Boutique Hotel in Playa del Carmen and being on the beach, in the middle of Playa del Carmen, withing walking distance to everything completes the experience. Hope to see you soon!

Sykesville, Maryland
Reviewed 3 days ago NEW

We noticed The Carmen Hotel, a newly opened property online and booked it because of its style "chic and contemporary" as well the location, directly on the beach. The photos of the property online are exactly what you get, however to actually experience the room, rooftop pool/bar, ocean front dinning was beyond our expectations. The Carmen Hotel is located on...

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Helpful?
Thank LarryRocio
Phillip G, Manager at The Carmen Hotel, responded to this review

Thank you for your Great Review! Playa del Carmen has a lot of beautiful hotels, that in our opinion all look alike and we wanted to give guests something different so we chose an ultra modern design blending the ocean into the design. Being in the middle of Playa del Carmen and on the beach makes for the perfect location...

Reviewed 1 week ago

The hotel it`s amazing, modern, spacious rooms, excellent food and the best location. I loved this place the people who work there it`s very helpful, the hotel it´s clean, everything new, have an incredible rooftop with a pool and a bar, with good music. 100% recommend it.

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Helpful?
Thank Flor A
Phillip G, Owner at The Carmen Hotel, responded to this review

Thank you for the great review! We are working very hard to be the #1 Small Luxury Boutique Hotel in Playa del Carmen and that all starts with great food and service! Having the best location in Playa del Carmen, on the beach in the middle of town and steps away from the world famous 5th Avenue make it even...

Playa del Carmen, Mexico
Reviewed 1 week ago

Such a lovely place in the hearth of Playa del Carmen, where you can enjoy beautiful breakfast, lunch or aperitivo looking over the ocean... Food is delightful, service great.... Marco takes really good care of us, is really attentive... and the best is that the staff make you feel like at home . you should definitely try it...

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Helpful?
Thank PattyPekarova
Phillip G, Owner at The Carmen Hotel, responded to this review

Thank you for your review, we are working hard to become the #1 rated Small Luxury Hotel in Playa del Carmen and that all starts with great food and service. With the perfect location on the beach in the middle of Playa del Carmen we created two great venues for you to enjoy; Keel Restaurant and Beach Club and Deck...

Puerto Vallarta, Mexico
Reviewed 1 week ago via mobile

We were received like royalty. The service was awesome. The attention by the owner was above and beyond!! We are recommending The Carmen to our friends and clients. The rooftop was just spectacular. The infinity pool and the bar are gorgeous. Retro art deco minimalist at its finest! The food is scrumtious! The pizza: one of the best my humble...

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Helpful?
Thank singledigitgrace
Phillip G, Owner at The Carmen Hotel, responded to this review

Thank you for your great reveiw, our staff is working hard to make us the #1 spot to be in Playa del Carmen. Playa del Carmen has a lot of great restaurants and bars but none of them have our location on the beach in the middle of town!

Reviewed 1 week ago

Spent the weekend at the Carmen Hotel and was blown away by the cruise ship inspired room designs with gorgeous spacious rooms. This created a very romantic atmosphere and this place has by far the best beach views from the infinity pool and rooftop bar, to the deck chairs and beach front dining area. This place is paradise. Hands down...

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Helpful?
1Thank Caesar N
Phillip G, Owner at The Carmen Hotel, responded to this review

Thank you for your review! We are working hard to take advantage of our great location on the beach in the middle of Playa del Carmen offering a spectacular ultra modern hotel. Please come again soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Beachfront
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Kitchenette
In your room
  • Minibar
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Breakfast Available
  • Breakfast included
  • Banquet Room
Official Description (provided by the hotel)
The Carmen Hotel, an adults only hotel located on the beach in the center of Playa del Carmen, featuring Keel Restaurant and Beach Club and Deck 5, a pool and Sky Bar, 5 stories above the beach! ... more   less 

Additional Information about The Carmen Hotel

Address: 8 Calle Norte, Playa del Carmen 77710, Mexico (Formerly Hotel Alhambra)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM731 - RM2,055 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Carmen Hotel 4*
Number of rooms: 37
Reservation Options:
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Also Known As:
Alhambra Playa Del Carmen
The Carmen Hotel Playa Del Carmen, Mexico - Riviera Maya
Hotel Style:
#43 Romantic Hotel in Playa del Carmen
#50 Luxury Hotel in Playa del Carmen
#51 Family Hotel in Playa del Carmen
#57 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Carmen Hotel staff and other travellers.
4 questions
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Questions? Get answers from The Carmen Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 209(Reef Suite) was along 8th ave. and closest to the ocean, hence we had a nice view.”
 of 5 bubbles LarryRocio, 20 Mar 2017 | Read review
“Amazing beach view. Infinity pool and bar area is fantastic.”
 of 5 bubbles caesarn2017, 15 Mar 2017 | Read review
“All the rooms were great. I would be delighted to stay in any of them.”
 of 5 bubbles 565haroldm, 6 Mar 2017 | Read review
“The ocean-front suits are AMAZING!”
 of 5 bubbles gpj4baa, 21 Feb 2017 | Read review
“Great place to hang out in the day !”
 of 5 bubbles fernandezu2017, 21 Feb 2017 | Read review
5 of 5