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The Carmen Hotel

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The Carmen Hotel
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316 Reviews from our TripAdvisor Community

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Showing 222: English reviews
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Reviewed 2 days ago NEWvia mobile

Wow... what a great boutique hotel on the beach with incredible food at their Keel restaurant. The chef, Antonio, came out to great us and we can not say enough good things about how great the food was.... The roof top deck and pool had amazing views! The views from the room is also incredible. The GM, Pedro, was extremely...

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Helpful?
Thank Donald C
Phillip G, Owner at The Carmen Hotel, responded to this review

Thank you for your great reveiw! We are working hard to become the #1 Small Luxury Boutique Hotel in Playa del Carmen and that all starts with great food and service. Having a great location on the beach in the middle of town, steps from 5th Ave, Keel Restaurant and Beach Club plus Deck 5 our Pool and Sky Bar,...

Playa del Carmen, Mexico
Reviewed 3 days ago NEW

Just discovered this little jewel in Playa del Carmen right in the center of town on the beach. Excellent service, amazing food and over the top views from roof top terrace Deck 5. Raul Vega, PR and Marketing Manager from the hotel, helped us host and event at Deck5 at The Carmen Hotel. I cannot say enough good things about...

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Helpful?
Thank Eugenia M
Phillip G, Owner at The Carmen Hotel, responded to this review

Thank you for your review, Deck 5 Pool and Sky Bar is the only venue 5 stories above the beach and in the middle of town. When we built the hotel we wanted something different so we chose an ultra modern design and put a Sky Bar on the beach. I hope to see you again soon!

Reviewed 4 days ago NEW

Great hotel, amazing restaurant food and service. Marco took our order and he was super nice and attentive. he suggested us a great breakfast selection: food was delicious and well presented. he was also very friendly as we knows the area and recommended us some great activities to do during our short stay in Playa del Carmen.

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1Thank laurenfiesole
Phillip G, Owner at The Carmen Hotel, responded to this review

Thank you for your review, we are working hard to be the very best Small Luxury Boutique Hotel in Playa del Carmen and that all starts with great food and service! Please come again soon.

Reviewed 4 days ago NEW

The hotel is absolutely beautiful, even better in person. The views from the rooms, the restaurant and the rooftop are unbelievable. You are literally connected to the beach everywhere you go. The staff welcomes you and makes you feel at home. I was so comfortable that I missed my flight on purpose and stayed an extra 2 days. You will...

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Helpful?
Thank Aria A
Phillip G, Owner at The Carmen Hotel, responded to this review

Thank you for your great review! We are working hard to be Playa del Carmen's #1 Small Boutique Luxury Hotel and that all strarts with great food and service!

Reviewed 5 days ago NEWvia mobile

My husband and I stayed here for several days of our honeymoon in Playa. We arrived late and were originally told they couldn't find our reservation. The staff then went above and beyond to find a room for us before finding our reservation after a short time due to computer issues. The rooms and brand new and clean. The bed...

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Helpful?
Thank Paige L
Phillip G, Owner at The Carmen Hotel, responded to this review

Congratulations on your marriage and thank you for your review. I apologize for the problem you had but am happy to hear it got resolved. Please come again soon.

Houston, Texas
Reviewed 1 week ago NEWvia mobile

My Gf and I enjoyed our stay here, amazing boutique hotel, great location on beach and close enough to all Downtown Playa has to offer. Amazing views from Deck5 especially sunset. The staff is very friendly and helpful especially the front desk duo of Yael and Ezequel, helped with all our hotel needs, planning excursions, and transportation to anywhere needed!...

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Helpful?
Thank Hynstyl
Phillip G, Owner at The Carmen Hotel, responded to this review

Thank you for your review we are working hard to become the #1 Small Luxury Boutique Hotel in Playa del Carmen!

Reviewed 1 week ago via mobile

This hotel is absolutely beautiful and in the heart of all the action in Playa Del Carmen. ocean front hotel with rooftop and amazing staff. Kudos to Jose for quality customer service and amazing drinks! Will return soon!

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Helpful?
Thank Chantilly L
Phillip G, Owner at The Carmen Hotel, responded to this review

Thank you for your review. We are lucky to have the best location in Playa del Carmen and we wanted to take advantage of that we built Keel Restaurant and Beach Club plus Deck 5 our Pool and Sky Bar, it's the only Pool and Sky Bar 5 stories above beach; our guests get it all!

Reviewed 1 week ago via mobile

I usually don't write reviews, but this time I feel a duty to do it since so hotel much better then expected, clean, very friendly staff "specially Isabelle" I highly recommend this hotel, it's small new modern very good location on the beach... I really hope they will keep it that way.

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1Thank Michael I
Phillip G, Owner at The Carmen Hotel, responded to this review

We here at The Carmen Hotel thank you for your kind words and comments. We are happy to have many talented staff members like Isbella working everyday to make our guests experiences unforgettable. Thank you again for the recommendation and we look forward to having you back soon.

Reviewed 1 week ago via mobile

I. Ele rate my birthday in playa del car,en and the people from the hotel were fenomenal. The housekeepers put flowers and balloons in my bed the day of my birthday. The went twice a day to clean the room. The food is delicious!

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Thank Karin P
Phillip G, Owner at The Carmen Hotel, responded to this review

Thank you for chosing us to spend your Birthday I am happy to hear that the staff did everything they could to make your day a special one. Please think of us again for your next stay and we will be happy to make it another great vacation.

Reviewed 1 week ago

Everyone was super nice. A blond girl named Veronika stopped us on the street and invited us for a drink at the hotel. The owner Phillip came up to us and introduced himself, because of the nice treatment we decided to stay for a night and just couldn't leave the place. Amazing service, great food, beautiful rooms and a magnificent...

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Helpful?
Thank Michael G
Phillip G, Owner at The Carmen Hotel, responded to this review

Mike, thank you for your great review! We are a Small Luxury Boutique Hotel trying to become the very best in Playa and that all starts with great food and service. I hope to see you again soon!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Beachfront
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Kitchenette
In your room
  • Minibar
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Breakfast Available
  • Breakfast included
  • Banquet Room
Official Description (provided by the hotel)
The Carmen Hotel, an adults only hotel located on the beach in the center of Playa del Carmen, featuring Keel Restaurant and Beach Club and Deck 5, a pool and Sky Bar, 5 stories above the beach! ... more   less 

Additional Information about The Carmen Hotel

Address: 8 Calle Norte, Playa del Carmen 77710, Mexico (Formerly Hotel Alhambra)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM738 - RM2,072 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Carmen Hotel 4*
Number of rooms: 37
Reservation Options:
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Also Known As:
Alhambra Playa Del Carmen
The Carmen Hotel Playa Del Carmen, Mexico - Riviera Maya
Hotel Style:
#43 Romantic Hotel in Playa del Carmen
#43 Luxury Hotel in Playa del Carmen
#49 On the Beach Hotel in Playa del Carmen
#51 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Carmen Hotel staff and other travellers.
4 questions
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Questions? Get answers from The Carmen Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“best views, excellent location”
 of 5 bubbles , 27 Mar 2017 | Read review
“Room 209(Reef Suite) was along 8th ave. and closest to the ocean, hence we had a nice view.”
 of 5 bubbles LarryRocio, 20 Mar 2017 | Read review
“Amazing beach view. Infinity pool and bar area is fantastic.”
 of 5 bubbles caesarn2017, 15 Mar 2017 | Read review
“All the rooms were great. I would be delighted to stay in any of them.”
 of 5 bubbles 565haroldm, 6 Mar 2017 | Read review
“The ocean-front suits are AMAZING!”
 of 5 bubbles gpj4baa, 21 Feb 2017 | Read review
5 of 5