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The Carmen Hotel

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The Carmen Hotel
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346 Reviews from our TripAdvisor Community

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A TripAdvisor Member
2 reviews
Reviewed 2 days ago NEWvia mobile

I moved to Playa from Miami , the Carmen Hotel is the only hotel in Playa that has the same modern edge that reminds me of the best of Miami . It's sleek , bright colors, amazing food & people watching but still having the Playa charm. The staff really pays attention to detail . It's definitely a Must Do...

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St Thomas
Reviewed 2 days ago NEW

Great time on the beach. Nightly parties on the roof Deck 5 club great DJs. When the Carmen you are in the thick of Playa del Carmen. All the action walking distance ferries to Cozumel night life restaurants

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Thank shawn635
Chicago, Illinois
Reviewed 2 days ago NEW

We just returned home from staying at The Carmen Hotel 4/20 - 4/24. It was by far the best hotel we have stayed at in the area!! The food was excellent from their restaurant. Location could not have been more perfect right in the center of everything you want to be near, and the rooftop pool was full sun all...

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Thank Jayme1976
Reviewed 3 days ago NEWvia mobile

My husband and I had an amazing time at The Carmen Hotel. It's definitely the place to be in Playa Del Carmen, with a location that provides easy access to the 5th avenue scene as well as the beach. The rooftop pool view is amazing and they have great DJ's and a fun atmosphere. The food is also really great,...

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Thank Kari J
Isabelle_OpsMgr, Operations Manager at The Carmen Hotel, responded to this review

Dear Guest, thank you so much for your message. Our staff is our pride, together with quality of food and location. We strive to be the best option on the Riviera Maya and look forward to hosting you again in the near future. Thanks again, Isabelle.

Denver, Colorado
Reviewed 4 days ago NEW

If you appreciate uber cool design in an upscale boutique hotel, then The Carmen is for you! This hotel was designed by a future forward designer from Barcelona which infuses the Jetsons with a 007 vibe. Love! This hotel is unique and will make your stay in Playa one to remember. Tip - Ask for room 210, at this level...

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Thank KurbisLove
Isabelle_OpsMgr, Operations Manager at The Carmen Hotel, responded to this review

Dear Guest, Thank you so much for your comment:) Victor, our architect, won the silver medal award in the International Architecture Awards a few days ago. The design, together with a great location and an excellent team, makes of The Carmen Hotel the best option in the Riviera Maya. See you soon, Isabelle.

Houston, Texas
Reviewed 1 week ago NEW

We go to Mexico at least five time a year and stayed at the Carmen Hotel for the first time this April. It just opened in January. I will NEVER stay anywhere else!!!!! Everything was perfect! Best food in town! Outstanding service! Stunning property with unbelievable rooms!!! I have traveled the world and stayed at the best hotels in Europe...

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Thank sgray2017
Isabelle_OpsMgr, Operations Manager at The Carmen Hotel, responded to this review

Dear Guest, We are honored by your comment. Thank you so much!!! We strive to be the best beach front lifestyle boutique hotel in the Riviera Maya and - why not - in the world :) Hope to see you real soon, Isabelle.

A TripAdvisor Member
Level Contributor
13 reviews
4 hotel reviews
3 helpful votes
Reviewed 1 week ago NEWvia mobile

Stayed there recently and can't say enough about the staff. At Keel, all the servers were amazing and can't remember all of their names but Luis and Marco really go out of their way to help. Regarding reservations and front desk, they were really good about keeping my room as my plane got cancelled and I had to rebook. They...

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Isabelle_OpsMgr, Operations Manager at The Carmen Hotel, responded to this review

Dear Guest, thank you so much for your message. Being a new hotel, we really appreciate all the feedback. Our staff is our pride, together with quality of food and location. See you real soon :) Isabelle.

Reviewed 1 week ago via mobile

We stayed next door and went to have lunch there, which was ok. Returned for drinks and snacks at the roof top patio to watch a soccer game and were disappointed with the service. It took about 45 minutes to get a glass of wine while 8 of the staff members were obviously having a party of their own at...

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Thank Klemcia
Phillip G, Owner at The Carmen Hotel, responded to this review

Thank you for your review, I apologize for the slow service and will look into the staff party.

Queens, New York
Reviewed 2 weeks ago via mobile

We just stayed at The Carmen Hotel and it was fantastic. We were greeted by the extremely friendly staff and they gave us complimentary drinks. The room it self was absolutely beautiful and modern as well as the rest of the Hotel and the beach and pool area are magnificent. I definitely recommend this Hotel and will come back and...

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Thank Jessica H
Phillip G, Owner at The Carmen Hotel, responded to this review

Thank you for your review, we hope to see you again soon!

Columbus, Ohio
Reviewed 2 weeks ago via mobile

Loved this boutique hotel in the heart of playa del Carmen. Excellent location, in town yet far from all the noise when you need to relax. Rooms are spacious, different style, clean. They provide turn down service which is nice. Rooftop pool with a nice vibe and music during the day. Attentive fun staff. But especially Mica and Marco who...

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1Thank Sabreenobaid
Phillip G, Owner at The Carmen Hotel, responded to this review

Thank You for your Review, we are working hard to become the #1 Small Luxury Boutique Hotel in Playa del Carmen. Please come again soon!

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Amenities

Highlights
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Multilingual Staff
  • Airport Transportation
  • Breakfast included
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Breakfast Available
Official Description (provided by the hotel)
The Carmen Hotel, an adults only Boutique Hotel located on the Beach in the center of Playa del Carmen, steps away for the World Famous 5th Avenue. The Carmen features Keel Restaurant and Beach Club and Deck 5, a Pool and Sky Bar, 5 stories above the beach offering the best views on all of Playa del Carmen! ... more   less 

Additional Information about The Carmen Hotel

Address: 8 Calle Norte, Playa del Carmen 77710, Mexico (Formerly Hotel Alhambra)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM774 - RM1,958 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Carmen Hotel 4*
Number of rooms: 37
Reservation Options:
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Also Known As:
Alhambra Playa Del Carmen
The Carmen Hotel Playa Del Carmen, Mexico - Riviera Maya
Hotel Style:
#37 Luxury Hotel in Playa del Carmen
#41 On the Beach Hotel in Playa del Carmen
#43 Romantic Hotel in Playa del Carmen
#51 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Carmen Hotel staff and other travellers.
7 questions
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Questions? Get answers from The Carmen Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room was on the 3rd floor and incredible. Complete silence with the sliding door closed.”
Jayme1976, 25 Apr 2017 | Read review
“Get the homemade croissants, granola, and coconut butter for breakfast. Mmmmmmm”
KurbisLove, 23 Apr 2017 | Read review
“Best and fastest wifi of any place I have stayed in Mexico”
sgray2017, 20 Apr 2017 | Read review
“We had a beach front room to listen to waves at night (and of course the view)”
OBsurfer16, 2 Apr 2017 | Read review
“best views, excellent location”
, 27 Mar 2017 | Read review
5 of 5