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The Carmen Hotel

Expedia.comUS$250*
View Deal
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$250*
US$250*
US$250*
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The Carmen Hotel
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410 Reviews from our TripAdvisor Community

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Showing 279: English reviews
Austin, Texas
Reviewed 4 days ago NEW

You can't go wrong by staying at The Carmen. First off, when you step into this place you know it is special. It is on the beach and a half block off the main entertainment area. Great food, incredible drinks, attentive staff, and the architecture make this truly unique and enjoyable. I was able to hit the relax button the...

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Helpful?
Thank kb5122017
guestrp, Guest Relations Manager at The Carmen Hotel, responded to this review

Dear kb5122017 Thank you for the great review! We are working very hard to be the #1 Small Luxury Boutique Hotel in Playa del Carmen and that all starts with great food and service! Having the best location in Playa del Carmen, on the beach in the middle of town and steps away from the world famous 5th Avenue make...

Reviewed 6 days ago NEWvia mobile

This is the first time I have been to Playa del Carmen and I wish I had come before. Since it's my first time here I can't speak for other hotels. But I'm staying at The Hotel Carmen and I can't imagine a more pleasant vacation. When you look at the pictures of the rooms they look a little strange,...

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Helpful?
Thank Ray M
guestrp, Public Relations Manager at The Carmen Hotel, responded to this review

Thank you very much for staying with us and for your comments, we are truly glad you had an amazing experience staying with us, our mission is to make all your moments unforgettable so remember every time you are in The Carmen Hotel, if "you want it, you got it", we promise. The whole idea of our Hotel, is to...

Reviewed 6 days ago NEWvia mobile

Best of all places in town +girls and prople amazing and view is unbeivable+pool on sky Bar with pool and food is best and beyond!! This place its just wow!!!! My favorite spot in playa del carmen!! I recommande to everybody!!!

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Helpful?
Thank Sebastian P
guestrp, Public Relations Manager at The Carmen Hotel, responded to this review

Thank you very much Sebastian, we do our best every day to give an amazing experience in our rooftop Deck5 or the best food in town by the Keel restaurant in front of the beach. We will be hosting the best house music pool parties from Thursday to Sunday, combined with an unbelievable ocean view from the 5th floor on...

Tacoma, Washington
Reviewed 6 days ago NEWvia mobile

Very nice place great people great atmosphere, LOVE IT!!! You have to check it out, amazing and friendly people! On the beach with best sky bar in town and only place with food that is as good as people - can't miss with this place and affordable

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Helpful?
Thank Kirill N
guestrp, Public Relations Manager at The Carmen Hotel, responded to this review

We are truly glad to hear you had the best time here with us in The Carmen Hotel. Everyday we do our best to make you feel just like home whenever you decide to be here, weather it is having a delicious dinner at Keel restaurant right in front of the beach or enjoying the house music with an exotic...

Reviewed 6 days ago NEWvia mobile

From the time I walked into the facility I felt like royalty! The service was spectacular! Whether it was at the Keel restaurant or the roof top Deck 5 bar I was always catered to immediately like a VIP! Any time my drink was done someone was there to get me a new one right away! The food was incredible...

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Helpful?
Thank Greg J
guestrp, Public Relations Manager at The Carmen Hotel, responded to this review

Thank you very much for your comment Greg! We are absolutely glad to hear that your experience was unforgettable, our goal is to create amazing memories for everyone that comes to visit our boutique hotel, whether you are staying with us, trying amazing food in Keel restaurant or enjoying the best ocean view in Playa del Carmen. The idea is...

Summerside, Canada
Reviewed 1 week ago via mobile

This property is Outstanding in every way. The staff go above and beyond to provide top notch recognition & service. The rooftop bar was an amazing experience from the moment we arrived. Prime location amazing food. I would highly recommend this property so much character and centrally located in Playa. Having worked in the Tourism Industry for 36+ years I...

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Helpful?
Thank Kevin M
Management response:

Dear Kevin Mouflier Thank You for your Review, we are working hard to be the best Hotel in Playa del Carmen and that means great service and food! Being on the Beach in the middle of Playa del Carmen and steps away from 5th Avenue are a big plus. Deck 5 our Pool and Sky Bar does offer Playa's best...

Denver, Colorado
Reviewed 1 week ago

The minute we arrived in the lobby we felt as if we were treated like royalty. Easy check in, greeted with a house drink to get us ready for our stay.The staff was eager to please. Be sure to stay in the ocean view with a private patio and jacuzzi. The decor of the hotel makes one feel as if...

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Helpful?
Thank HappyPeeps1
Management response:

Dear HappyPeeps1 Thank you so much for your message. Our staff is our pride, together with quality of food and location. We strive to be the best option on the Riviera Maya and look forward to hosting you again in the near future.

East Stroudsburg, Pennsylvania
Reviewed 1 week ago

This is a brand new hotel. Everything looks as they advertise. The rooms are clean, amazingly looking. All rooms are ocean view from the balcony, even on the side of the building. When we came in the hotel staff could not find our reservation at first. They offered every help they can provide, but luckily I managed to find the...

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Helpful?
Thank Ptu4ka
Management response:

Dear Ptu4ka Thank you for chosing us to spend your vacation we are happy to hear that we exceeded your expectations, our staff did everything they could to make your experience a special one. Please think of us again for your next stay and we will be happy to make it another great vacation. Best Regards

Reviewed 1 week ago via mobile

We stayied 7 days in this beatiful and modern hotel, our holiday has been perfect thanks to the team of the hotel and The position, in front of the sea and the middle 5th avenida ( the Heart of Playa del Carmen). There you can have breakfast in the Beach and you can have an aperitif in the roof looking...

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Helpful?
Thank Matteo T
Management response:

Dear Mr. Mateo We appreciate your kind comments is a pleasure hear that you spend such a wonderful time here at your home The Carmen Hotel. Is our objective being the first Boutique Hotel at Playa offering to our clients and guests a high quality service. We hope to see you soon again. Best Regards,

Dallas, Texas
Reviewed 1 week ago via mobile

My husband and I visited for our anniversary for 10 days. From the moment we arrived we were greeted with fresh, exotic drinks and welcoming smiles. The staff is absolutely fantastic and out of their way to make every guest feel comfortable and welcome. The rooms are gorgeous! Every detail has been thought out perfectly. Super lush and high quality...

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Helpful?
Thank PatrioticAmericans
Phillip G, Owner at The Carmen Hotel, responded to this review

Thank you for your review, we are working hard to be Playa del Carmen's #1 Small Luxury Hotel. We hope to see you again soon!

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Airport Transportation
  • Breakfast included
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
The Carmen Hotel, an adults only Boutique Hotel located on the Beach in the center of Playa del Carmen, steps away for the World Famous 5th Avenue. The Carmen features Keel Restaurant and Beach Club and Deck 5, a Pool and Sky Bar, 5 stories above the beach offering the best views on all of Playa del Carmen! ... more   less 

Additional Information about The Carmen Hotel

Address: 8 Calle Norte, Playa del Carmen 77710, Mexico (Formerly Hotel Alhambra)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM774 - RM2,203 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Carmen Hotel 4*
Number of rooms: 37
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Also Known As:
Alhambra Playa Del Carmen
The Carmen Hotel Playa Del Carmen, Mexico - Riviera Maya
Hotel Style:
#4 Luxury Hotel in Playa del Carmen
#4 On the Beach Hotel in Playa del Carmen
#43 Romantic Hotel in Playa del Carmen
#51 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Carmen Hotel staff and other travellers.
13 questions
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See all questions (13)

Questions? Get answers from The Carmen Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean view”
robthetraveler699, 27 May 2017 | Read review
“All rooms have a view ..”
  • My actual room..
mkartsonakis, 26 May 2017 | Read review
“The front desk staff (Monica and Ailen (sp?) are great help...tell them what you want and they'll help you.”
AlD24, 24 May 2017 | Read review
“ask for Jake”
mwpiper1, 24 May 2017 | Read review
“Rooms furthest away from the beach, restaurant etc. are a bit more quiet”
davesA1249GW, 23 May 2017 | Read review
5 of 5
Expedia.com
US$250* /night
View Deal
Orbitz.comUS$250
TravelocityUS$250
Hotels.comUS$250
*Disclaimer
Prices are for 1 room, 2 adults
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