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The Royal Playa del Carmen

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The Royal Playa del Carmen
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15,152 Reviews from our TripAdvisor Community

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Showing 12,934: English reviews
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Brookfield, Wisconsin, United States
Reviewed yesterday NEW

I absolutely love this place. I used to come with my wife every year until she was too sick to come. This year was bitter sweet since she has recently passed but it was just as amazing as it used to be. It was a great place to do a little ceremony for her. The staff is so amazing and...

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Thank Pat B
Reviewed yesterday NEW

We were welcomed with drinks and the check-in process was very fluid. What stands out the most is that everybody was super friendly, all the time. In general, the service was amazing! It seemed like housekeeping came around twice a day. The grounds are perfectly trimmed and everything was super clean We had a junior suite and the room was...

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Thank Ariane S
Barnsley, United Kingdom
Reviewed yesterday NEW

We have just returned from an amazing stay at the Royal Playa Del Carmen. From the minute we entered the lobby until the end of our stay..we received first rate service from all the staff from bell boys to restaurant staff to cleaning ladies. I must especially mention Abel on the reception who arranged for us to move rooms with...

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Thank Hazel D
A TripAdvisor Member
2 reviews
Reviewed yesterday NEWvia mobile

This is our 2nd trip to The Royal and it has been as amazing as our first one. My husband and I love coming here for the value of their all inclusive packages. All of the restaurants have excellent food, top notch service and all without leaving your luxury resort. Spice is one of our favorite restaurants at the hotel...

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Thank A TripAdvisor Member
Reviewed 2 days ago NEWvia mobile

This is my 4th stay at the Royal. My fiance and I look forward to each visit, but this last visit in March was truly unforgetable. Oswaldo was incredibly kind and went out of his way to make our trip special. We even remebered Oswaldo's kindness from our previous visit. He helped my now fiance plan the most special surprise...

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1Thank Alex G
Reviewed 2 days ago NEW

This was our 3rd year in a row staying here. Every year it gets better👏 Our room was 382 and the view to the sea was great, the room was clean and as always as comfortable as home. Patricia, was fantastic at keeping it clean and leaving a towel surprise every day. After a wonderful dinner and show we came...

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1Thank Julie L
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Julie L, We are delighted to learn about your pleasant stay at our resort and sincerely grateful for your generous post. We would also like to thank you for taking the time to share your comments with us. It is the most rewarding feeling to know that the everyday effort is worth a thousand times when our guests can...

Reviewed 2 days ago NEW

My husband and I stayed at The Royal PDC for our 10th wedding anniversary and had the most amazing time!! Every single staff member was amazing. We have both been in the food industry for years and the food and service was outstanding especially at Chef's Plate which we ate at 3 nights in a row!! The mushroom soup and...

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1Thank Abby E
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Abby E, thank you for choosing us to spend this special date, your Anniversary! We truly appreciate your review, it is really nice. We really appreciate your point of view in each thing you mentioned. We are excited that you really enjoyed our service. Our top priority is to offer an exceptional service to each of our guests and...

Denver, Colorado
Reviewed 3 days ago NEW

My boyfriend & I spent 7 nights at The Royal Playa del Carmen from March 8-15. We had a wonderful stay at another Playa Resorts property, Hyatt Zilara, in Cancun last year and wanted to stay at The Royal PDC because the resorts are very similar. We had in a lovely central garden room on the third floor, with a...

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5Thank Sandee R
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Sandee R, On behalf of all the staff at The Royal Playa del Carmen, we would like to express our gratitude for staying at our hotel and providing us the privilege to serve you. We are extremely pleased to know that you really enjoyed your recent stay at our resort. We would also like to thank you for taking...

Reviewed 4 days ago NEW

I must say that really felt quite amazed at the Royal Playa del Carmen !!! I have no complains or bad comments concerning ameneties , service and staff in general I stayed there by the middle of this month and to be honest , is a place that I would highly recommend to my friends and family. There was an...

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2Thank Magdiel M
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Magdiel M, We truly appreciate your review, it is really nice, and makes feel very proud of Cesia!!!! Thank you again and we hope that you come back and enjoy once again of all our services!

Sherburn, Minnesota
Reviewed 4 days ago NEWvia mobile

This was my fourth trip to The Royal. Honestly, the staff MAKES your trip! Mario (my longest friend), Angel (Sharky), Magdiel and Silvia are so fantastic. My friends forever! Love Israel, Edwardo, and missed Juan at the pool. Such a great entertainment and workout staff. The food at this resort is spectacular. If you can't find something you like you're...

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2Thank MikeRingo74
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear MikeRingo74, Thank you for your kind words about our staff, we are very proud of them!! Our top priority is to offer an exceptional service to each of our guests and it is very satisfying to read that this was your case. It will be an honor to have the opportunity to host you once again in the near...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Along the powdery white sands of the Caribbean, The Royal welcomes guests to a world of all-inclusive luxuries exclusively for adults. Situated on the Riviera Maya just steps from Playa del Carmen's famous Fifth Avenue, the AAA Four-Diamond resort boasts all-suite accommodations with private balconies and spectacular views, plus special options such as swim-up suites and beachfront walkouts. From beach butlers to romance concierges, the attentive staff provides genuine hospitality at every turn as guests enjoy the luxurious spa, exquisite cuisine, natural beauty, and many other delights of The Royal. ... more   less 

Additional Information about The Royal Playa del Carmen

Address: Constituyentes Avenue #2 | Centro, Gonzalo Guerrero, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM1,400 - RM2,574 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Royal Playa del Carmen 4.5*
Number of rooms: 513
Reservation Options:
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Also Known As:
The Royal Playa Del Carmen Hotel Playa Del Carmen
Royal Hotel Playa Del Carmen
Royal Porto Real
Royal Playa De Carmen
The Royal Playa Del Carmen Mexico - Riviera Maya
Hotel Style:
#6 Romantic Hotel in Playa del Carmen
#8 Family Hotel in Playa del Carmen
#9 Top resorts Hotel in Playa del Carmen
#10 Luxury Hotel in Playa del Carmen
#10 Spa Hotel in Playa del Carmen
#12 On the Beach Hotel in Playa del Carmen
#23 Green Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Playa del Carmen staff and other travellers.
1,631 questions
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Bradford, United Kingdom
over a year ago

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Questions? Get answers from The Royal Playa del Carmen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Unless you get a garden view you have a view of the water:) They angle the rooms that way. Three visits and always a GREAT ROOM!”
  • Some rooms have a swim up....us next year😃
  • View as you walk in❤
  • Waking up for sunrise highly recommended
 of 5 bubbles julielC7176DX, 24 Mar 2017 | Read review
“Room facing the main pool offers great convenience and love the vibe”
 of 5 bubbles maryPuntaCana, 21 Mar 2017 | Read review
“Rooms with soaking pools are quieter and great!”
 of 5 bubbles dianat246, 21 Mar 2017 | Read review
“Garden view all have ocean view.”
 of 5 bubbles _evytorres, 21 Mar 2017 | Read review
“Ocean View room is worth the price”
 of 5 bubbles jessica7325, 20 Mar 2017 | Read review
5 of 5