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The Royal Playa del Carmen

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The Royal Playa del Carmen
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15,322 Reviews from our TripAdvisor Community

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Showing 13,073: English reviews
Start your review of The Royal Playa del Carmen
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Galveston Island, Texas
Reviewed yesterday NEW

Absolutely a fine resort...what you see is what you get!!! My husband & I were there July, 2016 (hot & humid), & went back January, 2017, with a different couple. They absolutely loved the place & would like to go back. The staff is friendly & courteous and will bend over backwards to please you. Again, no complaints about the...

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Thank schirsch2016
Reviewed yesterday NEWvia mobile

Went to the Royal for a couple of days with friends. Was absolutely incredible. Wonderful food, wonderful drinks and wonderful pools! Loved eating in pelicans and Asiana - all the staff in there were wonderful and provided great service every time. We were never bored during the day with the great entertainment staff and really enjoyed the professional shows at...

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Thank abbigailturner
Reviewed 2 days ago NEW

We went down for a 6 day all-inclusive relaxing vacation. The staff was exceptional in their attentiveness, friendliness and appreciation of the guests. We were treated like royalty from every single person. Our concierge, Ivan Ku, was particularly helpful, as we ended up changing rooms (upgrading) mid trip. He did everything in his power to make this transition smooth and...

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Thank Shelley S
Alpharetta, Georgia
Reviewed 2 days ago NEWvia mobile

We went with another couple and had a blast. My only complaint is lack of a dance floor in the evening (even after the shows). The pool is beautiful, the bars are fun and the food is great! Shout outs go to Eduardo for our bike tour and various pool activities, Alexander at the pool bar, Edgar at Pelicanos and...

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Thank Robin S
Reviewed 2 days ago NEWvia mobile

Very nice resort & laid back feel. Plenty of chairs & didn't have to get up at sunrise to get a prime spot so that was nice. We upgraded to the ocean front master suite for the first night as it was only available for one night. It was spacious & wonderful. Close proximity to the pool & beach. There...

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Thank Bonnie R
Byron Center, Michigan
Reviewed 3 days ago NEW

I have been to The Royal three times with my family and it has yet to disappoint. It was such a great vacation! The entertainment team is my ABSOLUTE favorite. Even though Lalo is done (and he will be missed) he was an asset to the team and I enjoyed hanging out with him. I also loved hanging with Israel...

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2Thank Savannah P
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Savannah P, Thank you very much for your 3rth visit to THE ROYAL Playa del Carmen, we really appreciate you have taken the time to share your great review. Thank you so much for all your kind words to our staff, this is the best way to know that they are doing an excellent job. It will an honor...

Reviewed 4 days ago NEWvia mobile

We had a great experience at this restaurant the food was excellent and the service was even better Our servers Marco and Ahmed provided us with the ultimate romantic experience of Mexico thanks for making it special

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3Thank Michael B
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Michael B, We really appreciate this review. We are very happy to hear that it was a great experience for you, and that you found our staff to be very helpful and attentive, this will motivate us to keep doing our best job! Thank you for choosing us to spend your vacation. Thank you again for your great review...

Reviewed 4 days ago NEW

My wife and I Had a Beautiful vacation. The resort is Excellent all staff were friendly and very helpful. We thought the food was excellent and portioned perfectly. Best waiter Adan Reyes Spice Restaurant. We would recommend this resort to anyone. Close proximity to down town is also a plus. This was our second time visiting this resort. Last time...

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2Thank Kevin R
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Kevin R, We truly appreciate your great review! Our top priority is to offer an exceptional service to each one of our guests and it is very satisfying to read that this was your case. Thank you again and we hope to see you again in your second home, “THE Royal Playa del Carmen”

Reviewed 4 days ago NEW

The Royal Playa del Carmen gets a 10 and congratulations for your atentions,,the food, drinks,pools, winters, romos cleanlinesess and the diferent optiopnes for eating is great.!the the 5a aveniu nex the Hotel in the center of diferente markets traditional i beautiful. i would like come back son.

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1Thank Sergio Filadelf... A
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Sergio Filadelf... A, On behalf of THE ROYAL Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review. We look forward to welcoming you again in the near future!

Reviewed 4 days ago NEW

I was pleasantly surprised by this resort. Everything was top notch. The resort is 11 years old, but immaculately kept. Housekeeping cleaned our room in the am and pm. We were asked at check in what time we'd like our room made up each day and we never had an issue--it was done promptly and thoroughly each day. The food...

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3Thank Paradize72
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Paradize72, On behalf of THE ROYAL Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for believing and trusting in us As you know, at “The Royal Playa del Carmen” our mission is to exceed your expectations, providing the best in service and high quality standards and...

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Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Along the powdery white sands of the Caribbean, The Royal welcomes guests to a world of all-inclusive luxuries exclusively for adults. Situated on the Riviera Maya just steps from Playa del Carmen's famous Fifth Avenue, the AAA Four-Diamond resort boasts all-suite accommodations with private balconies and spectacular views, plus special options such as swim-up suites and beachfront walkouts. From beach butlers to romance concierges, the attentive staff provides genuine hospitality at every turn as guests enjoy the luxurious spa, exquisite cuisine, natural beauty, and many other delights of The Royal. ... more   less 

Additional Information about The Royal Playa del Carmen

Address: Avenida Constituyentes 2 | Centro, Gonzalo Guerrero, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM1,387 - RM2,606 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Royal Playa del Carmen 4.5*
Number of rooms: 513
Reservation Options:
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Also Known As:
The Royal Playa Del Carmen Hotel Playa Del Carmen
Royal Hotel Playa Del Carmen
Royal Porto Real
Royal Playa De Carmen
The Royal Playa Del Carmen Mexico - Riviera Maya
Hotel Style:
#6 Romantic Hotel in Playa del Carmen
#8 Family Hotel in Playa del Carmen
#9 Top resorts Hotel in Playa del Carmen
#10 Spa Hotel in Playa del Carmen
#10 Luxury Hotel in Playa del Carmen
#12 On the Beach Hotel in Playa del Carmen
#25 Green Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Playa del Carmen staff and other travellers.
1,683 questions
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Bradford, United Kingdom
over a year ago

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Questions? Get answers from The Royal Playa del Carmen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Depends on how much you want to spend. Both very nice! Noise level minimal.”
schirsch2016, 22 Apr 2017 | Read review
“Loved the swim up suite, very quiet but not much of a beach view. Moved to an ocean front (lost the swim up) but it was a great view.”
254shelleys, 21 Apr 2017 | Read review
“Rooms diferent nivel with corner suites are large and sunny. Only adults.”
sergiofiladelfoa, 19 Apr 2017 | Read review
“Rooms away from the main pool are quieter.”
Paradize72, 19 Apr 2017 | Read review
“Master suite, ocean front, IF you don't care for a little noise in the morning.”
  • Photos from our master ocean front suite and on the balcony
  • Our view from the master suite ocean front.
  • Our view from the master suite ocean front.
  • Our view from the master suite ocean front.
  • Our view from the master suite ocean front.
  • Our view from the master suite ocean front.
  • Our view from the master suite ocean front.
  • Our view from the master suite ocean front.
Mariam8080, 18 Apr 2017 | Read review
5 of 5