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The Royal Playa del Carmen

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14,713 Reviews from our TripAdvisor Community

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Showing 12,563: English reviews
Calgary, Canada
Reviewed yesterday NEW

This is our 4th or 5th visit to Royal Playa Del Carmen. A couple years ago we had the fortunate experience of meeting Chef Fernando at Restaurant Mediteraneo in the resort, through his Uncle Paco, who is a waiter in the restaurant. He made us several spectacular meals that rivalled some of the best we have had around the globe....

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Thank 55mikeoconnor
Indianapolis, Indiana
Reviewed yesterday NEWvia mobile

Mindy Sly at Beach Bum Vacation recommended this resort for our trip with 6 other friends and it was fantastic. The property was beautiful and clean, staff friendly and the food and drink were delicious and they offered lots of activities and entertainment throughout the day and evening. Many delicious restaurants to choose from on property and wonderful pool and...

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Thank Christy W
Tomah, Wisconsin
Reviewed yesterday NEW

The Royal Playa del Carmen is a fantastic resort on all points. Our stay was for one week, with my wife and I travelling with another couple. From the moment we arrived, we were taken care of flawlessly. We arrived at Cancun airport late due to a storm, and were delayed arriving at our resort. Nevertheless, we were checked in...

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1Thank njohnson70
Reviewed 2 days ago NEWvia mobile

The whole package is wonderful & I've stayed here multiple times in the past and always have enjoyed my stay, as a result I am part of the real club that they offer as a membership. The staff is perfect the hotel is well-maintained, another wonderful part of my stay is how they will help you with additional packages, like...

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Helpful?
Thank Danielle B
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Hi Danielle B, Our top priority is to offer an exceptional service to each one of our guests and it is very satisfying to read that this was your case. Thank you for your comments about our staff, this motivates them to keep putting their best effort. Thank you again for your great review and we hope that you come...

Reviewed 2 days ago NEW

Had a great honeymoon here. Chefs Clever, Fernando and all the kitchen staff were outstanding in their service. Abraham the waiter was a champion. Amazing all inclusive hotel on stunning beach. About five restaurants on site. We were tempted not to leave the site, but with the charm of the Mayan temples on our doorsteps, we had to.

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Thank Jonny P
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Jonny P, On behalf of THE ROYAL Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a great review. We will make sure to tell our staff members that you have mentioned what a great job they are doing so they can keep up the...

Washington DC, District of Columbia
Reviewed 2 days ago NEW

My new boyfriends birthday is Christmas Day. He had mentioned how much he hated it as everything is closed and nobody is around to celebrate. I decided this year to celebrate his birthday away. I have never been to Mexico and he was born in Mexico City so we decided to have our first vacation/birthday/christmas together in Playa Del Carmen....

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1Thank Donna R
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Donna R, Thank you very much for your recent visit and for taking the time to post your review. It is our biggest joy knowing that we exceeded your expectations and we truly hope to have the pleasure of doing it once again! We look forward to pampering you once again in the near future.

United States
Reviewed 2 days ago NEW

This hotel is beautiful. So are the people who work there. We had the BEST time at this wonderful, all inclusive, adult only, resort. First off, everyone was very helpful and friendly. Secondly, the restaurants were to die for. To top if off, our room, as well as the hotel was gorgeous. There were beautiful pools, great balconies throughout the...

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1Thank marciam189
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear marciam189, Thank you very much for taking the time to share with us your wonderful review! It makes us so happy to know that you had a great holiday with us. We hope to see you for your next vacation so we can pamper you here at "your home away from home".

Nottingham, United Kingdom
Reviewed 2 days ago NEWvia mobile

Amazing place amazing staff very good stayed for 10 days could not fault it whatever you wish they will do there best to grant it, waiter laura Alejandra by the pool was 5star service thank you for your hospitality we loved the place excellent food and entertainment !

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1Thank MattBest
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear MattBest, Thank you very much for sharing with us and all others your ROYAL experience. It is always so rewarding to know that our staff went above and beyond to make your stay memorable. Rest assured that Alejandra will know what an outstanding job she are doing for our ROYAL guests. Looking forward to welcoming you once again.

Kitchener, Canada
Reviewed 2 days ago NEW

This review is quite late as I’ve struggled with what to write. We have stayed at the Royal PDC 3 times now, and unfortunately our last stay (September 2016) caused us so much grief that we are not planning on returning. Previously I had nothing but good things to say. The resort is still lovely and we did have a...

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1Thank Dorothy_cz
Warner, South Dakota
Reviewed 3 days ago NEW

The resort was impeccable! Mauro and Luis were fantastic at Tradewinds Bar! The swimup bar was lots of fun and we had a few great games of water volleyball going, too! Food was pretty good. Asiana (Eduardo??) was superb in every way. Ask for the sushi sampler platter and some spring rolls!! Breakfast at Spice was pretty good, but milk...

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1Thank LostLucy
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear LostLucy, This is a fantastic review! We are thrilled you had such a wonderful stay with us. We really appreciate your point of view. We certainly hope to welcome you back again very soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Along the powdery white sands of the Caribbean, The Royal welcomes guests to a world of all-inclusive luxuries exclusively for adults. Situated on the Riviera Maya just steps from Playa del Carmen's famous Fifth Avenue, the AAA Four-Diamond resort boasts all-suite accommodations with private balconies and spectacular views, plus special options such as swim-up suites and beachfront walkouts. From beach butlers to romance concierges, the attentive staff provides genuine hospitality at every turn as guests enjoy the luxurious spa, exquisite cuisine, natural beauty, and many other delights of The Royal. ... more   less 

Additional Information about The Royal Playa del Carmen

Address: Constituyentes Avenue #2, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM1,458 - RM3,503 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Royal Playa del Carmen 4.5*
Number of rooms: 513
Reservation Options:
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Also Known As:
The Royal Playa Del Carmen Hotel Playa Del Carmen
Royal Hotel Playa Del Carmen
Royal Porto Real
Royal Playa De Carmen
The Royal Playa Del Carmen Mexico - Riviera Maya
Hotel Style:
#6 Romantic Hotel in Playa del Carmen
#8 Family Hotel in Playa del Carmen
#10 Top resorts Hotel in Playa del Carmen
#11 Spa Hotel in Playa del Carmen
#12 Luxury Hotel in Playa del Carmen
#13 On the Beach Hotel in Playa del Carmen
#15 Business Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Playa del Carmen staff and other travellers.
1,515 questions
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Bradford, United Kingdom
over a year ago

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Questions? Get answers from The Royal Playa del Carmen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Oceanview is very nice”
 of 5 bubbles 55mikeoconnor, 19 Jan 2017 | Read review
“Ocean Front, Great sunrises and the sound of the ocean makes for the best sleep”
 of 5 bubbles drich1674, 18 Jan 2017 | Read review
“We had a pool view from our balcony, but there were also ocean views.”
 of 5 bubbles marciam189, 18 Jan 2017 | Read review
“Choose ocean view if possible...street view is loud!!!”
 of 5 bubbles LostLucy, 17 Jan 2017 | Read review
“Room near the coffee shop are lovely and quiet”
 of 5 bubbles Katie_78, 16 Jan 2017 | Read review
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