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The Royal Playa del Carmen

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The Royal Playa del Carmen
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15,169 Reviews from our TripAdvisor Community

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Showing 12,948: English reviews
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Mexico City, Mexico
Reviewed yesterday NEW

This was our second visit to The Royal. This time the service was overall poor. We supposedly stay at one of their best rooms up front the beach, and although the room was big and well equipped they feel outdated. The beds are really old and my back hurts in the mornings. The attention of the hotel staff was poor....

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Thank andreina_sander
Reviewed yesterday NEWvia mobile

Is the best resorts ever i love the service at the royal amazing service fon jean luc maeva alex perez all very nice aomost forgat ivan eduardo mireya abel in pelicanos rudy rodolfo may .asiana chistopher manuel

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Thank JEAN LUC D
Reviewed yesterday NEWvia mobile

Had a wonderful week there. Carlos was an awesome butler. He was there to please and take care of us. Spa is very nice and Edith was very good. Love the Chef Plate. Servers we Great and so was the food. It was our 7th trip there and we plan on going back in Nov. We have taken our adult...

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Thank Ann J
Southbury, Connecticut
Reviewed yesterday NEWvia mobile

The Royal has it all. We looked at a lot of properties and this one delivered. Our Butler Juan Jose did all the legwork to make it a breeze to get what we wanted ahead of time. Close to all the action in Playa, only a two min walk. Pools great, beach was solid and the pool bars were fast...

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Thank Looch1977
New Berlin, Wisconsin
Reviewed yesterday NEW

I became a member of the resort a few years ago. While I absolutely love THE ROYAL, memberships HAS NO BENEFITS! I paid about $12,000 USD for 30 weeks with the promise of exclusive privileges. I pay a slighter lower fee (about $25/person/day), which is not worth the $12,000 in addition. I have expressed my dissatisfaction with management and NOTHING...

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Thank Jane B
Toronto, Canada
Reviewed yesterday NEW

Awesome place to stay, friendly staff and great service. Much appreciated to Adolfo who was very welcoming and helpful. Also, the customer service that was provided by Marcelo and Christian reflects that they take pride in their job. They activated our keys and guided us to the restaurant. We spent such a great time! want to come back soon.

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Thank pablolem
Toronto, Canada
Reviewed yesterday NEW

Not my first time in Playa del Carmen, but it was my first time at The Royal. It was amazing! The facilities are beautiful, the location is convenient, the restaurants are delicious, but the best is the customer service. I don't usually go to the spa, so Paulina took the time to advise me about the spa' service, thanks to...

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Thank edith288
New York City, New York
Reviewed yesterday NEW

I stayed here in mid march and it was amazing. I did the all inclusive package which was quite expensive per night but it was worth it. When we checked out we had no additional charges. All food and drinks were great. THe room was huge and very nice. The staff was great including bartenders Alexander, Manuel, and Carlos. Mario...

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Thank dianaartemisia1
New York
Reviewed yesterday NEWvia mobile

I always think your experience anywhere depends on the people and every staff member was extremely kind. Eduardo, Victor, Moto and Charlie by the pool were always engaging and had fun activities planned. They really worked hard to get everyone involved. The food at the resort was also great. We loved going to the Mediterranean restaurant for breakfast and then...

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Thank ehamss
Saint Louis, Missouri
Reviewed yesterday NEW

THis was my second visit to this resort. NOrmally do not return to same resort I've stayed at dozens of resorts all over the world and this is overall the best. We upgraded to a Master Suite which comes with a butler and access to the exclusive Chefs Plate. Also comes with own bed on the beach. HIgly recommend the...

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Helpful?
Thank ronnarex

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Along the powdery white sands of the Caribbean, The Royal welcomes guests to a world of all-inclusive luxuries exclusively for adults. Situated on the Riviera Maya just steps from Playa del Carmen's famous Fifth Avenue, the AAA Four-Diamond resort boasts all-suite accommodations with private balconies and spectacular views, plus special options such as swim-up suites and beachfront walkouts. From beach butlers to romance concierges, the attentive staff provides genuine hospitality at every turn as guests enjoy the luxurious spa, exquisite cuisine, natural beauty, and many other delights of The Royal. ... more   less 

Additional Information about The Royal Playa del Carmen

Address: Constituyentes Avenue #2 | Centro, Gonzalo Guerrero, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM1,395 - RM2,525 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Royal Playa del Carmen 4.5*
Number of rooms: 513
Reservation Options:
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Also Known As:
The Royal Playa Del Carmen Hotel Playa Del Carmen
Royal Hotel Playa Del Carmen
Royal Porto Real
Royal Playa De Carmen
The Royal Playa Del Carmen Mexico - Riviera Maya
Hotel Style:
#6 Romantic Hotel in Playa del Carmen
#8 Family Hotel in Playa del Carmen
#9 Top resorts Hotel in Playa del Carmen
#10 Luxury Hotel in Playa del Carmen
#10 Spa Hotel in Playa del Carmen
#12 On the Beach Hotel in Playa del Carmen
#23 Green Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Playa del Carmen staff and other travellers.
1,631 questions
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Bradford, United Kingdom
over a year ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“OCean Front Master suite. HAs 2 baths, 2 balconies, suana, and hot tub. Overlooks pool and beach”
 of 5 bubbles ronnarex, 26 Mar 2017 | Read review
“Our location was in the back without an ocean view and it was great. Quiet at night.”
 of 5 bubbles cjbyogi1, 26 Mar 2017 | Read review
“Ocean front”
 of 5 bubbles lborcutt, 25 Mar 2017 | Read review
“Unless you get a garden view you have a view of the water:) They angle the rooms that way. Three visits and always a GREAT ROOM!”
  • Some rooms have a swim up....us next year😃
  • View as you walk in❤
  • Waking up for sunrise highly recommended
 of 5 bubbles julielC7176DX, 24 Mar 2017 | Read review
“Room facing the main pool offers great convenience and love the vibe”
 of 5 bubbles maryPuntaCana, 21 Mar 2017 | Read review
5 of 5