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Illusion Boutique Hotel by Xperience Hotels

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Illusion Boutique Hotel by Xperience Hotels
Illusion Boutique Hotel by Xperience Hotels
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1,368 Reviews from our TripAdvisor Community

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Showing 700: English reviews
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England
Reviewed yesterday NEW

The Illusion Boutique Hotel is an excellent hotel in a superb location.If you want to experience the bustling and vibrant Playa Del Carmen and be only one minute from the Caribbean, then this is the hotel for you. We have stayed in many hotels around the world but can honestly say we have never experienced such wonderful staff.They can't do...

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Thank TALRobinson
Los Angeles, Ca.
Reviewed 5 days ago NEW

Positives: The staff at the hotel was very friendly and welcoming The location was near the beach, (although not necessarily a great one) The location was right smack in the middle of everything, and easy to get around. The grounds are fairly nice, though the hotel is a bit dated. Negatives: Our biggest issue during our stay was with the...

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Thank christophere992
Bellevue, Washington, USA
Reviewed 1 week ago NEW

Great small boutique hotel located on 8th street just off 5th Ave right at the middle of Playa Del Carmen but very quiet. Rooms are clean and the staff is friendly and helpful. Walking distance to the ferry for Cozumel, beach and restaurants. We visited the hotel in 2015 and going again in couple of days :)

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Thank BG_2012_USA
Toronto, Canada
Reviewed 1 week ago

Excellent accommodations for a very reasonable price. The staff was very friendly and helpful and the room was spacious and clean. The pool on the roof had a beautiful view, and the location was right next to the beach.

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1Thank Scott V
Reviewed 1 week ago via mobile

We went at april. The location is the best, right on the main road but no noise. The wifi wasnt working good, the water took more then 10 min to be hot and the water pressure is vert low. The beds are hard like a rock. It was nice for one night and thats is.

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Thank Yafit F
Houston, Texas
Reviewed 1 week ago

Excellent stay, close to all the action without the noise. The air conditioner broke and they immediately sent a tech to fix it. I would stay there again. The rooms are large and clean. The only thing that I did not like was the key system to the room, if you want to go out and leave someone sleeping, lock...

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Thank jat0027
Reviewed 2 weeks ago

My boyfriend and I had a lovely stay at Illusion. We were only there one night, but the customer service was over the top! They greeted us with cookies and drinks and the breakfast the following day was just right. We weren't flying home from Playa until later in the day, but they let us leave our bags AND provided...

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1Thank Meagan F
San Francisco, California
Reviewed 2 weeks ago

Had a really great time at this hotel for my wife's birthday; the entire hotel staff was incredibly warm, kind, and friendly, and we can't thank them enough. Only critiques -- some of which are entirely out of their control are: 1. Can't open most windows to enjoy the beautiful ocean breeze; had to rely on AC 2. At night...

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Thank crosvs
Delray Beach, FL
Reviewed 2 weeks ago

We have been staying at this hotel for years, and it never ceases to please. It's more like staying in someone's home. All of the personnel are very friendly and everything is kept really clean. Alejandra at Reception was marvelous!

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Thank Patbro
Los Angeles, California, United States
Reviewed 3 weeks ago

I have been staying a Illusion Hotel for the last four years. I visit Playa about 10 times a year and I think this qualifies me as pretty much an expert in the local hotels. Illusion Hotel is the best!

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Thank John N

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
The Illusion Boutique Hotel by Xperience Hotels is a small hotel with great personalized service and attention to details. A perfect blend of elegance and tropical freshness with a fusion of Asian/Italian decor and architectural style. ... more   less 

Additional Information about Illusion Boutique Hotel by Xperience Hotels

Address: Calle 8 Nte. | Entre 5a Ave y ZFM Lote 10, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM361 - RM1,013 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Illusion Boutique Hotel by Xperience Hotels 3.5*
Number of rooms: 45
Reservation Options:
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Also Known As:
Illusion Boutique Hotel By Xperience Playa Del Carmen
Hotel Illusion Boutique
Illusion Boutique Playa Del Carmen
Illusion Boutique Hotel By Xperience Hotels Playa Del Carmen, Mexico - Riviera Maya
Hotel Style:
#45 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Illusion Boutique Hotel by Xperience Hotels staff and other travellers.
75 questions
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7 months ago
Portland, Oregon, United States
over a year ago
over a year ago
Kelowna, Canada
over a year ago

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Questions? Get answers from Illusion Boutique Hotel by Xperience Hotels staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms in the fourth floor are by the pool.”
jat0027, 10 Apr 2017 | Read review
“Ask if they have a room with an outward facing window (this will allow more light into the room and give you more privacy).”
605meaganf, 6 Apr 2017 | Read review
“Make sure you face the ocean and NOT the street”
crosvs, 4 Apr 2017 | Read review
“4th or 5th floor the best views”
csentelik, 27 Mar 2017 | Read review
“Request a balcony”
gabrielle082017, 6 Mar 2017 | Read review
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