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Koox City Garden Hotel

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58 Reviews from our TripAdvisor Community

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Showing 21: English reviews
Mahahual, Mexico
Reviewed 14 August 2016

The beds were some of the worst ever experienced, They only provided box spring mattresses which resulted in severe back-pain and a very restless night. The refrigerator in the room was rusting out. The palapa roof covering the terrace had so many holes in it, that rain poured through like there was no covering at all. They had no parking...

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Helpful?
Thank CostaMayaPaddler
Canberra, Australia
Reviewed 17 June 2016 via mobile

I wouldn't recommend this hotel- for the price you can stay somewhere else. There is no glass on the windows so the air conditioning struggles to keep the room cool. Also loud music is heard until about 2am from next door and then loud birds from about 6am. The wifi also wasn't very good. It's in a great location though,...

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Thank jisimids
Herk-de-Stad, Belgium
Reviewed 21 April 2016

The hotel has a nice little garden with pool with some pretty birds. Room 9 was very comfortable with a fridge, A/C, good Wifi-reception, small flatscreen tv, balcony and clean bathroom. If you want some cheap drinks and snacks, just go to the other end of the street. Stayed here for two nights and booked two more. Due to an...

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Helpful?
Thank Maarten W
KooxHotels, Director de Relaciones Públicas at Koox City Garden Hotel, responded to this review

Dear Marteen, Thank you so much for your comment here and for your suggestions about the check in place. Fantastic!! Thank you! We are so glad that you have spent a nice time in our Hotel! You will be always welcome when you decide come back. Kind Regards,

Playa del Carmen, Mexico
Reviewed 12 April 2016

After a long trip around Mexico this hotel was cozy and very authentic as the other parts of Mexico. Gardens, pool, birds,wood structure, palm cealings decoration...rooms with AC and frigobar, twin beds, and clean bathrooms. Enough to be comfortable. I even could use the wifi in all hotel and pool and work online a bit. I recommend this one... this...

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1Thank VIVAMXadventures
KooxHotels, Director de Relaciones Públicas at Koox City Garden Hotel, responded to this review

Dear Guest, Thank you so much for your comment here and your suggestions about our hotels! Thanks!! We are so happy that you have enjoyed your stay with us and have felt comfortable. We are looking for your next visit soon. You will be always welcome! Kind Regards,

Wellington
Reviewed 2 April 2016 via mobile

We stayed here for 2 nights as part of a tour. Somehow, the hotel didn't have a reservation for the correct number of rooms required by the group, so we ended up having to go in the crappy, unrenovated room for the first night. The air con was ancient and too loud to have on. The restaurant next door was...

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Thank cproffitt
england
Reviewed 1 October 2015 via mobile

Stayed here as part of a tour, unfortunately my room did not have a fridge or balcony as some others did, however the room was spacious and adequate.there is a pool and pleasant grounds. Location is great, easy access to shops and restaurants, bars and short walk to the beach.

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1Thank holidaycrazy
KooxHotels, E-Business Manager at Koox City Garden Hotel, responded to this review

Dear Sirs, Thanks a lot for your review of your stay at Ko'ox City Garden Hotel. We are very happy to know the positive items but we are more happy to know the negative issues that help us to improve our services and facilities and to do a best job every day. Thanks again for your words and we look...

Mahahual
Reviewed 5 September 2015

Nice big rooms with coffeemaker and fridge. Location is perfect, close to the beach, close to the fifth avenue, the restaurant in front of the hotel has good food, nice atmosphere and beers at a reasonable price. The hotel itself does not have a parking you have to pay 150 pesos extra if you want to use the parking further...

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1Thank mahahualmexio
KooxHotels, Gerente at Koox City Garden Hotel, responded to this review

Dear Mahahualmexio, Thank you very much for all your positive comments about your recent experience with us at Koox City Garden Hotel, in Playa del Carmen. We are happy to hear that you had a wonderful stay and we hope to welcome you back in the near future. Best regards

Reviewed 12 August 2015 via mobile

We stayed here as apart of a tour, It was very very average, it is extremely loud (like having a band in your room!) The room was full of mosquitoes and ants and there was a big spider in the room one day. The outside area is okay but wear your mosquito repellent! There was no wifi in our room...

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Thank Channyyy
KooxHotels, Gerente at Koox City Garden Hotel, responded to this review

Dear Channyyy, Thank you very much for your positive comments about your recent experience with us at Koox City Garden. We are happy to hear that you enjoyed our service provided by our Staff and the great location. At the same time I would like to apologize for the noise disturbance you experienced during your stay, the mosquitos, and wifi....

Monterrey, Mexico
Reviewed 13 June 2015

The location is fantastic, a block from Quinta Ave and very near the Mamita's beach clubs. Staff is very friendly. Rooms are modest yet very clean and with A/C, you feel the beach vibe in the corridors. Rooms are loud at night due the closeness to a bar, so bring ear plugs. I recommend this for a quick getaway in...

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Helpful?
Thank iamosvitronik
KooxHotels, Gerente at Koox City Garden Hotel, responded to this review

Dear Iamosvitronik, Thank you very much for your overall positive comments about your recent experience with us at Koox City Garden Hotel. We are happy to hear that you enjoyed our facilities and the service provided by our Staff. At the same time I would like to apologize for the noise disturbance you experienced during your stay and WiFi service...

Shropshire, UK
Reviewed 18 March 2015 via mobile

We visited with a large group and had no complaints. Large, clean room with reasonable bathroom with working shower. Aircon quiet and efficient, comfortable beds. Good location right on 5th Avenue and 10 mins to the beach. Service efficient and friendly.

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Thank Globetrotter_Geoff
KooxHotels, Gerente at Koox City Garden Hotel, responded to this review

Dear Geoff: Thank you for sharing your opinion, I'm glad that your stay in Koox City Garden was enjoyable and thank you for recommending us. Hope to see you any time soon

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Concierge

Additional Information about Koox City Garden Hotel

Address: Avenida Constituyentes Entre 1 y 5ta Avenida 1694, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM160 - RM613 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Koox City Garden Hotel 2.5*
Number of rooms: 16
Reservation Options:
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Also Known As:
Koox City Garden Hotel Playa Del Carmen, Mexico - Riviera Maya
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Questions & Answers

Here's what travellers have asked, with answers from Koox City Garden Hotel staff and other travellers.
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Questions? Get answers from Koox City Garden Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper rooms have a balcony, ideal to dry your clothes”
 of 5 bubbles 399maartenw, 21 Apr 2016 | Read review
“second floor rooms with balcony”
  • clean bathroom
  • tv and frigo
  • terrace
  • room double
 of 5 bubbles VIVAMXadventures, 11 Apr 2016 | Read review
“Make sure the shower works....our shower head dribbled water! Traffic on street behind hotel very loud. Ants in bathroom and sleeping area.”
 of 5 bubbles deborahg842, 12 Mar 2015 | Read review
“The second floor rooms have windows facing both east and west for great breezes.”
 of 5 bubbles timmind, 30 Mar 2014 | Read review
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