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El Dorado Royale, by Karisma

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Carretera Cancun _ Tulum, Km 45, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
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Hotels.com
US$503
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Free cancellation until 29/10/21
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US$215
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Orbitz.comUS$503
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (15223)
360
Panoramas (10)
Pool & Beach (2673)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 05/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from El Dorado Royale, by Karisma
Updated 05/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#21 of 310 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Free shuttle or taxi services
Wifi
Paid wifi
Hot bath
Lazy river
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Swimup bar
Poolside bar
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Table tennis
Nightclub / DJ
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Adults only
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Interconnected rooms available
Minibar
Refrigerator
Flatscreen TV
Walk-in shower
Private balcony
Room service
Safe
VIP room facilities
Laptop safe
Wake-up service / alarm clock
Bath / shower
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Romantic
Languages Spoken
English, Spanish
15437Reviews2759Q+A100Room tips
Traveller rating
  • 11,223
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  • 291
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Popular mentions
gsauer922021 wrote a review 23 Oct
Royal Oak, Michigan1 contribution
Overall our stay was good. The food was the best part but the room needed better cleaning and a lot of amenities (like railings and beds) were broken or cautioned off. Attention to detail was also lacking versus our prior stays.
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Review collected in partnership with this hotel
Date of stay: October 2021
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Response from hotel management, General Manager at El Dorado Royale, by Karisma
Responded yesterday
Dear gsauer922021 Thank you for taking the time to share your experiences with the Trip advisor community. We have taken note of all comments, concerns, and suggestions mentioned within your review. We listen to our guests, to identify what is wanted and needed within the hotel and we would like every guest, past, present, and future, to know that we are dedicated to ensuring that the El Dorado Royale Riviera Maya, a SPA resort by Karisma provides a World Class Vacation Experience
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Anthony R wrote a review 21 Oct
1 contribution
Victor was awesome and we enjoyed meeting him so much! He made the pool a very fun place! We cannot wait to come back to the El Dorado one day very soon! The food was amazing and the service was above and beyond what we expected! Our butlers Luis and Ivan were simply amazing! Thanks you to the whole staff for an unforgettable vacation!
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Date of stay: October 2021Trip type: Travelled as a couple
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Response from hotel management, General Manager at El Dorado Royale, by Karisma
Responded 4 days ago
¡Hola! Dear Y3492SYanthonyr We heartily appreciate your kind words to all the staff, facilities and services. It is interesting to read that you had an amazing experience at our resort, your mexican home now. Your comments are a very good motivation for us to keep working to achieve our guests’ full satisfaction. We hope we can welcome you once again and provide you another pleasant vacation in the Caribbean. Remain at your service, General Manager
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Ryan J wrote a review 21 Oct
1 contribution
EL Dorado Royale Bike Tour morning - all grounds. Victor and Jesus were absolutely amazing!!! A must do! We were able to see all the restaurants, views, and bars for all of each of the resorts. Additionally we got to meet Maria & Poco. Also say hello to Tanya & Karen 😁
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Date of stay: October 2021Trip type: Travelled as a couple
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Response from hotel management, General Manager at El Dorado Royale, by Karisma
Responded 4 days ago
¡Hola! Dear ryanjE1980IX Thank you for the positive feedback. I am glad to read in your review that you enjoyed our property. It will be a pleasure to extend your compliments to our staff, We are sure it will be a really nice way to encourage them to keep on being themselves. Hopefully, we will have the pleasure of welcome you back very soon. Warmest regards, Resort Manager
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brandonndanielle2020 wrote a review 21 Oct
Wells, Minnesota1 contribution
Our check in was good, waited about 20 minutes but understandable due to all the processing of immigration. We were served drinks in line. We got a small tour of the close by area before dropping us off to the room. Room was so clean everyday! Beach and restaurants as well. Very hospitable and wonderful workers in every department. The only thing we did not like was they didn’t tell us our room building didn’t have a personal concierge and they didn’t figure this out for the first three days so we missed a lot of opportunities. We went to the front desk to find out they had a shortage but we found other people as well who had been waiting for the building concierge as well. Just poor communication on that part. Also, the room service twice didn’t put in our order so we waited and then called and found out and the time it did come we ordered ice cream with our dinner and it was soup by the time it came to us. I’m understanding it’s warm and the cart it together but then why offer it? Or make a separate part of the cart for cold items maybe? Lastly, the interactive map they have for the app is not helpful. It should just either let you plus in to actual map or have a flat one to see. The interactive changes as you walk which I could see being nice so you can see where you going but you can be sitting in your chair and the destination you want to go is literally changing as you sit you can’t focus on it. Just those to work in but we plan to come again!
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Review collected in partnership with this hotel
Date of stay: October 2021
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Response from hotel management, General Manager at El Dorado Royale, by Karisma
Responded 4 days ago
¡Hola! Dear brandonndanielle2020 Thank you so much for your feedback on our hotel. Let me express my gratitude for taking the time to write about your stay at El Dorado Royale, a Spa Resort by Karisma. Our customers’ opinions and suggestions are really crucial in the process of improving our performance, so we thank your valuable comments which undoubtedly help us take a step forward in terms of client´s satisfaction. I want to let you know, we really take your comments seriusly and we will work on that to welcome you again and exceed your expectations. I am glad to read in your review that you enjoyed our property too and you get more positive expericen than a bad one. We hope you give us the opportunity of hosting you in the near future at, El Dorado Royale, a Spa Resort by Karisma, your Mexican Home! Thank you for choosing to stay with us. Sincerely, Resort Manager
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Lauri W wrote a review 21 Oct
1 contribution
Spent 6 days at the El Dorado Royale resort. What a wonderful experience. The 3 resorts on the same property offer all the food, activities, swim up bars/bars & beaches one could need. Golf cart transportation is easily available to get around the resort. The staff are very accommodating! Having dietary restrictions due to food allergies was never a problem. The servers modified menu items to accommodate my needs. The entertainment staff interact well with guests making the days even better! Victor (entertainment staff) and Jesus (entertainment staff) made pool activities great for everyone. Who knew that water aerobics with a drink in hand was possible? Lol Thank you, El Dorado Royale, for a great vacation!
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Date of stay: October 2021Trip type: Travelled as a couple
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Response from hotel management, General Manager at El Dorado Royale, by Karisma
Responded 4 days ago
¡Hola! Dear 153lauriw Thank you so much for rating us with the 5 stars award and for taking the time to write a review of your experience at our premises. It feels really good to acknowledge, through your words, that all our efforts to achieve our guests’ satisfaction have been worth it. We are looking forward to welcome you back again at El Dorado Royale, a Spa Resort by Karisma, your Mexican Home. Sincerely, Resort Manager
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PRICE RANGE
US$253 - US$490 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
el dorado royale hotel riviera maya, eldorado royale, el dorado royale mexico, el dorado royale cancun, el dorado royale spa resort, el dorado royale resort
FORMERLY KNOWN AS
El Dorado Royale
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
639
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Frequently Asked Questions about El Dorado Royale, by Karisma
Which popular attractions are close to El Dorado Royale, by Karisma?
Nearby attractions include Cirque du Soleil Joyà (3.1 km), Aqua Nick (1.5 km), and Jardín Botánico Dr. Alfredo Barrera Marin (7.5 km).
What are some of the property amenities at El Dorado Royale, by Karisma?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at El Dorado Royale, by Karisma?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at El Dorado Royale, by Karisma?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at El Dorado Royale, by Karisma?
Yes, parking is available to guests.
What are some restaurants close to El Dorado Royale, by Karisma?
Conveniently located restaurants include Pavo Real by the Sea, Tramonto, and Il Olivo.
Are there opportunities to exercise at El Dorado Royale, by Karisma?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does El Dorado Royale, by Karisma have an airport shuttle?
Yes, El Dorado Royale, by Karisma offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at El Dorado Royale, by Karisma?
Yes, dry cleaning and laundry service are offered to guests.
Does El Dorado Royale, by Karisma offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at El Dorado Royale, by Karisma?
The staff speaks multiple languages, including English and Spanish.