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El Dorado Royale by Karisma

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KM 45, Carretera Cancun - Tulum, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
24 people are viewing this hotel
Priceline
US$639
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Free cancellation until 03/12/21
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US$616
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Free cancellation until 27/12/21
Trip.com
US$639
US$325
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Free cancellation until 30/12/21
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Traveller (14904)
360
Panoramas (10)
Pool & Beach (2656)
What is Travellers’ Choice?
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 05/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from El Dorado Royale by Karisma
Updated 05/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#22 of 303 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Free shuttle or taxi services
Wifi
Paid wifi
Hot bath
Lazy river
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Swimup bar
Poolside bar
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Table tennis
Nightclub / DJ
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Adults only
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Walk-in shower
Room service
Safe
VIP room facilities
Laptop safe
Wake-up service / alarm clock
Bath / shower
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Romantic
Languages Spoken
English, Spanish
15118Reviews2726Q+A100Room tips
Traveller rating
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Popular mentions
BeachLovers000 wrote a review Today
Houston, Texas10 contributions10 helpful votes
Just returned from our semi-annual visit trip to EDR and delighted to say that the whole experience was wonderful -- again! D'Italia Villas Restaurant was the best and Fernando, the Maitre D', treated us like royalty. Rincon for lunch was amazing and the Maitre D', again, was attentive. Our personal consierges, Jessi and Daniel were (hands down) THE BEST that we've had in the 16 years we've stayed there -- very personal interest in our needs. Fuentes pool was a relaxing respite each morning, and a beach Bali bed was great for the afternoon. Our room was always immaculate thanks to Irene and each personal request was fulfilled. Always, always we look forward to seeing Isaiah, Celestino, Victor, Roberto, Samy, and Flor. Wish the taco/pizza place beside La Isla pool offered a larger menu -- used to be bar-b-q and hamburgers. JoJo's and the adjoining beach bar are sorely missed - that certainly impacted our EDR experience with disappointment. We look forward to returning when things are back to 100%.
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Date of stay: July 2021
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safiro1955 wrote a review Today
Brownsville, Texas1 contribution
Excellent service by the butlers Gaby and Yalma, Cheff David and Vicky, waiters Celestino, Cruz, housekeeper Alejandra, Alex with gala dinner. We had a hiccups with the reservation. Management is working with us. Beautiful grounds, food excellent in some of the restaurants, good in others. Overall it was a good stay.
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Review collected in partnership with this hotel
Date of stay: July 2021
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shelleyelenam wrote a review Yesterday
Austin, Texas1 contribution
I visited El Dorado Royale for a wedding and was endlessly impressed by the kindness and helpfulness of everyone there. The food was fantastic and the resort was immaculately kept. Be aware that check-in and check-out can take a while, especially while traveling in covid times. Definitely take advantage of the wonderful concierges, especially when it comes to lining up logistics like your covid exit test or checking on airport shuttle information.
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Review collected in partnership with this hotel
Date of stay: July 2021
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sally m wrote a review 24 Jul
Advance, North Carolina375 contributions90 helpful votes
First we are members. We stay members and keep coming back because of the people at this resort . This resort has a turtle sanctuary, adheres to the sustainability guidelines AND is gourmet food, top shelf all inclusive. We were fortunate to have the dream team as our butlers of Gaby and Yalma. They made our trip absolutely perfect. They are priceless gems. Yoga was great and the pop drink maker was so fun. You do anything or nothing at all!
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Date of stay: July 2021Trip type: Travelled as a couple
Room Tip: Chill you are on vacation
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KompassionateDr wrote a review 23 Jul
313 contributions94 helpful votes
+1
My husband and I were invited to attend a destination wedding of my friend at this resort. We secured our ocean view room with Vacationeeze in December 2020. Vacationeeze is the company that handled the room blocks, round trip airport transportation, and travel insurance for my friend’s wedding. I have NOTHING bad to say about Vacationeeze because they were very communicative and professional. Fast forward to July 8, 2021. We arrived at Generations Resort at 12:45pm. We get to the front desk, they asked for the name the reservation was under, and then asked if we had any children with us. When we replied “no kid(s)” they offered us a room at El Dorado Royale. I got concerned because the room blocks were for Generations. When I inquired, I was swiftly given an explanation about the El Dorado Royale Resort and that they were throwing in a $500 resort credit. We were then given a paper to present at the front desk of El Dorado Royale, and put on a shuttle. Our room, which was room 5116, was all the way in the back and quite far from my friend’s wedding activities that occurred from July 8-12, 2021. The room didn’t even have an ocean view, which is what we paid for in December 2020. Instead, we ended up with a view of palm trees, a pool, and Rancino Mexicano Restaurant. Fast forward to 4:00pm, my friend, who was the bride, texted me to meet her at a Palms Restaurant at Generations. We caught a shuttle and headed that way. While waiting on food, my friend shared with me that she and the groom didn’t have a room yet. They had been on the resort since 1:00pm. Also, Generations front desk was telling other guests in attendance for the wedding that they had no rooms available at Generations and was upgrading those with no children to El Dorado Royale. Just unprofessional, the rooms were blocked at Generations and paid for in 2020. How can you split up a wedding party? At 7:30pm, my friend and the groom finally got a room at Generations. Other guests were spread out between Generations and El Dorado Royale, but the majority of us were at El Dorado Royale. Catching the shuttle from July 9-12, 2021 was difficult. The evening of July 9, 2021, we ended up walking from our room all the way to the Welcome party at Generations beach. Why? Because every shuttle at El Dorado Royale was preoccupied in some form. Two different shuttle drivers said they would swing back around to pick us up at the shuttle stop. After waiting 25 minutes for both, my husband and I quickly decided let’s just start walking and try to hail a shuttle along the way. We tried hailing a shuttle like we had seen people do Thursday night, but we noticed we kept getting a “no” but would see the shuttle stop and pick up people leisurely walking like we were. We did feel discriminated against. By the time we reached Generations beach for her Welcome party we were hot, sweaty, and I was very upset about the shuttle situation. Therefore, I am giving this resort 3 stars. There are plenty of restaurants to choose from, but the menus at those who are open for breakfast and lunch are the same. The breakfast at Cocotal was not good. We did have a good breakfast at Rancino Mexicano one morning. I will admit, this adult only resort is beautiful, has plenty of art and scenery for photo ops, and good nightly entertainment. Dana Kennedy from Miami performed one night. She was an excellent singer. The Guacamaya Bar was the place to be after the night time performances were over. The drinks definitely did not disappoint.
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Date of stay: July 2021Trip type: Travelled as a couple
Room Tip: Beach is not swimmable due to seaweed. Adult only.
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Response from Karisma Hotels and Resorts , General Manager at El Dorado Royale by Karisma
Responded today
Dear KompassionateDr, We are so very sorry to read your review and greatly appreciate you bringing these issues to our attention. We greatly regret that you sadly left the hotel with a poor impression of your time with us and I offer you my sincerest apologies, as you did not experience El Dorado Royale Riviera Maya, a SPA resort by Karisma at its best. We are sincerely sorry for the strength of feeling you have shared in your review and understand there are frustrations regarding your reservation nevertheless our Front office manager has provided you with a full explanation, in the most professional manner, of the situation, providing alternatives that are currently available and we made all attempts that the matter could have been amicably resolved. We listen to our guests, to identify what is wanted and needed within the hotel and we would like every guest, past, present, and future, to know that we are dedicated to ensuring that the El Dorado Royale Riviera Maya, a SPA resort by Karisma provides a World Class Vacation Experience
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PRICE RANGE
US$253 - US$490 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
el dorado royale hotel riviera maya, eldorado royale, el dorado royale mexico, el dorado royale cancun, el dorado royale spa resort, el dorado royale resort
FORMERLY KNOWN AS
El Dorado Royale
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
639
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Frequently Asked Questions about El Dorado Royale by Karisma
Which popular attractions are close to El Dorado Royale by Karisma?
Nearby attractions include Cirque du Soleil Joyà (3.1 km), Jardín Botánico Dr. Alfredo Barrera Marin (7.5 km), and La Ruta de los Cenotes (7.7 km).
What are some of the property amenities at El Dorado Royale by Karisma?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at El Dorado Royale by Karisma?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at El Dorado Royale by Karisma?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at El Dorado Royale by Karisma?
Yes, parking is available to guests.
What are some restaurants close to El Dorado Royale by Karisma?
Conveniently located restaurants include Pavo Real by the Sea, Tramonto, and Il Olivo.
Are there opportunities to exercise at El Dorado Royale by Karisma?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does El Dorado Royale by Karisma have an airport shuttle?
Yes, El Dorado Royale by Karisma offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at El Dorado Royale by Karisma?
Yes, dry cleaning and laundry service are offered to guests.
Does El Dorado Royale by Karisma offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at El Dorado Royale by Karisma?
The staff speaks multiple languages, including English and Spanish.